Venue Operations Management Jobs in Panjim Gymkhana

Job Title: Sports Venue Executive (SVE)

Employment Type: Full-Time

Work Mode: On-Site

Shift Type: Rotational Shifts

Location

SESH – Sector 63, Gurugram

Note: Preference will be given to candidates residing within a reasonable commuting distance (approximately 9–10 km or 30 minutes travel time) from the venue.

Role Overview

The Sports Venue Executive (SVE) is responsible for ensuring smooth backend operations and SOP execution at the assigned sports facility.

The role focuses on maintaining operational readiness, process discipline, accurate reporting, and venue upkeep to support a seamless player experience. Success in this role is defined by reliability, attention to detail, operational excellence, and the ability to execute tasks consistently without supervision.

This is a hands-on, field-based role and is ideal for individuals who enjoy working in sports environments and managing day-to-day operations.

Key Responsibilities

Venue Readiness & Operations

• Ensure venue readiness before and after games, coaching sessions, and events.
• Conduct regular hygiene, cleanliness, safety, and security checks.
• Support smooth day-to-day operations of the sports facility.

SOP Execution & Compliance

• Execute all operational SOPs related to bookings, collections support, reporting, and facility management.
• Follow defined processes accurately and consistently with zero shortcuts.
• Maintain operational standards and compliance across all activities.

Reporting & Documentation

• Update operational reports, checklists, and records accurately and on time.
• Maintain complete and organized documentation of venue operations.
• Ensure data accuracy and timely submission of all required reports.

Operational Reliability

• Demonstrate strong attendance, punctuality, and accountability.
• Complete assigned tasks independently and efficiently.
• Ensure operational continuity through disciplined execution.

Issue Resolution & Escalation

• Identify operational issues proactively and take corrective action as per SOPs.
• Escalate concerns responsibly with clear context and supporting information.
• Collaborate with stakeholders to ensure timely resolution of issues.

Candidate Profile

Qualifications

• Bachelor's Degree in any discipline.
• Freshers and experienced candidates are welcome to apply.

Preferred Experience

Candidates with experience in any of the following will be preferred:

• Sports Operations
• Sports Facilities
• Hospitality
• Retail Operations
• Event Management
• Fitness Centers/Gyms
• Customer Service Operations

Skills & Competencies

• Strong attention to detail.
• Good organizational and time-management skills.
• Ability to follow processes and SOPs effectively.
• Comfortable using mobile applications and digital tools.
• Good verbal communication skills.
• Reliable, disciplined, and coachable.
• Ability to work independently in a fast-paced environment.

Working Schedule

As sports facilities operate during peak activity hours, including mornings, evenings, weekends, and public holidays, this role requires flexibility to work in rotational shifts.

Candidates should be comfortable working:

• Early morning or evening shifts
• Weekends
• Public holidays
• Rotational schedules as per business requirements

Benefits

• Health Insurance Coverage up to ₹3 Lakhs
• Employee State Insurance (ESI)
• Provident Fund (PF)
• Rewards & Recognition for Top Performers
• Structured Training & Growth Opportunities

Job Title: Head of DMC Operations – B2B Holidays

Department: Operations – DMC

Location: Mumbai

Reporting To: Director

About Eagle Crest Holidays

Eagle Crest Holidays is a leading B2B destination management specialist delivering

curated FIT and group travel solutions to travel partners. With a strong focus on service

reliability, supplier excellence, and seamless on-ground execution, we enable our

partners to scale their holiday business with confidence.

Role Overview

The Head of DMC Operations will lead and own the entire operations function across

destinations, ensuring scalable, efficient, and high-quality delivery of all B2B holiday

services. This role goes beyond execution — it requires strategic leadership in process

excellence, supplier ecosystem development, team building, and service innovation.

The incumbent will be responsible for driving operational efficiency, improving partner

experience, optimizing costs, and building a future-ready operations framework to

support business growth.

Key Responsibilities

1. Strategic Leadership & Operations Ownership

• Own end-to-end DMC operations across FIT, GIT, and series departures globally.

• Define and execute the operations strategy aligned with business growth targets.

• Build scalable systems and processes to support multi-destination expansion.

• Act as the central decision-maker for all operational escalations and risk

management.

2. Team Leadership & Capability Building

• Lead, structure, and scale the operations team across geographies and

destinations.

• Hire, mentor, and develop second-line leadership (team leads, assistant

managers).

• Drive a high-performance, accountability-driven culture with clear KPIs.

• Ensure continuous training on destinations, systems, and service excellence.

3. Service Excellence & Customer Experience

• Define service standards and ensure consistent delivery across all bookings.

• Own key B2B partner experience and satisfaction metrics (CSAT, repeat

business).

• Oversee handling of high-impact escalations and critical live tour issues.

• Build proactive service recovery frameworks to enhance partner trust.

4. Supplier Strategy & Ecosystem Management

• Develop and strengthen strategic relationships with global DMC partners, hotels,

transporters, and ground handlers.

• Collaborate with contracting/product teams to optimize rates, allocations, and

availability.

• Establish supplier performance frameworks, SLAs, and quality benchmarks.

• Drive cost optimization without compromising service quality.

5. Process Excellence, Automation & SOP Governance

• Design, implement, and continuously improve SOPs across the operations

lifecycle.

• Drive automation and digitization through CRM, B2B platforms, and workflow

tools.

• Reduce manual errors, improve turnaround times, and enhance operational

efficiency.

• Standardize operations across destinations for consistency and scalability.

6. Commercial & Financial Oversight

• Partner with finance and product teams on margins, cost controls, and

profitability.

• Oversee dispute resolution related to cancellations, refunds, and supplier

claims.

• Monitor operational costs, leakages, and inefficiencies.

• Contribute to pricing strategy through operational insights.

7. Cross-Functional Collaboration

• Work closely with B2B sales to improve conversion through operational

confidence.

• Align with product and contracting teams on destination readiness and supply

gaps.

• Support business expansion into new destinations with operational feasibility

inputs.

8. MIS, Analytics & Governance

• Drive data-led decision-making through detailed MIS and dashboards.

• Monitor KPIs such as TAT, booking accuracy, issue rates, cost per booking, and

partner satisfaction.

• Identify trends, risks, and improvement opportunities proactively.

• Present periodic reviews to leadership with actionable insights.

Skills & Competencies

• Strong leadership with strategic and execution balance

• Deep understanding of global DMC operations and supplier ecosystems

• Excellent problem-solving and crisis management ability

• Commercial acumen with cost and margin awareness

• High process orientation with a focus on scalability and automation

• Strong stakeholder management across internal and external teams

Qualifications & Experience

• Graduate in Tourism, Hospitality, or related field (MBA preferred)

• 8–15 years of experience in DMC / tour operations

• Minimum 3–5 years in a leadership role managing large operations teams

• Strong experience in B2B outbound/inbound operations with Indian travel agents

• Proven track record of scaling operations and improving service metrics

What Eagle Crest Holidays Offers

• Leadership ownership of a growing DMC business

• Opportunity to build and scale multi-destination operations

• High visibility role working closely with senior leadership

• Fast-track growth into regional or business leadership roles

Job Title: Senior Executive Ticketing Operations–

Travel Consultant

Industry: Travel & Tourism only

Experience: 2–4 Years

Location: Malad, Mumbai (Work from Office)

Job Description:

We are hiring a Ticketing Operations (Travel Consultant) with hands-on experience in

flight bookings, reissues, refunds, and fare rules. The role requires strong knowledge of

GDS systems and airline procedures, supporting both B2B and B2C ticketing

operations.

Key Responsibilities:

• Handle group booking requests from B2B partners (travel agents, corporates,

etc.)

• Provide best fare quotes, negotiate group rates with airlines

• Issue tickets, handle reissuance, cancellations, and refunds

• Coordinate with airline representatives for seat blocks, PNRs, and confirmations

• Manage end-to-end group travel itineraries, including pre- and post-sales

support

• Maintain relationships with airline partners and B2B clients

• Keep updated with airline policies, group fare trends, and industry regulations

• Generate and share reports on group booking performance and pipeline

Required Skills & Qualifications:

• 2–3 years of experience in travel consulting with focus on group bookings (B2B)

• 2 -3 years of hands-on experience of GDS systems -Amadeus, Galileo, Sabre

• Excellent communication and negotiation skills

• Ability to handle multiple group requests and tight deadlines

• Strong attention to detail and customer service orientation

1.Conduct employee induction and support employee engagement activities.

2.Handle recruitment activities including screening, coordination, and onboarding

3.Carrying out induction program for new joiners.

4.On board joining documentation and formalities.

5.Prepare and issue HR letters such as Offer Letters, Appointment Letters,

Service,Bonds, and Confirmation Letters.

6.Handling the recruitment MIS

JOB TITLE: Sales Manager – Data Center Operators

LOCATION: Mumbai

EXPERIENCE: 6–12 Years

ROLE SUMMARY

We are hiring a Sales Manager to drive business exclusively with Data Center Operators, including colocation, hyperscale, and wholesale data centers. The role focuses on building strong relationships and closing high-value deals in the data center ecosystem.

KEY RESPONSIBILITIES

• Manage and grow relationships with Data Center Operators

• Identify opportunities related to expansions and new builds

• Drive full sales lifecycle including RFPs, negotiations, and closure

• Engage with senior decision-makers and influencers

• Track market trends and competitor activities

• Achieve quarterly and annual sales targets

REQUIRED SKILLS & EXPERIENCE

• Mandatory experience selling to Data Center Operators

• Strong understanding of data center ecosystem

• Proven ability to close large and consultative deals

• Excellent communication and negotiation skills

PREFERRED BACKGROUND

• Data Centers / Colocation / Hyperscale

• IT Infrastructure / Power / Cooling / Connectivity