Excel Proficiency Jobs in Gujarat

Job Title: Tele-caller

Location: Thane

Work mode: on-site

Experience required: 6months to 1yr

Job Overview:

A Collection Tele-caller is responsible for reaching out to customers to collect overdue payments while maintaining a positive relationship with them. The role involves ensuring timely recovery of debts in accordance with company policies and guidelines.

Key Skills and Competencies

Strong communication and negotiation skills.

Ability to remain calm under pressure and handle difficult conversations tactfully.

Basic knowledge of finance and collection processes.

Proficiency in using telecommunication tools and CRM software.

Goal-oriented mindset with attention to detail.

Qualifications:

High school diploma or equivalent (Bachelors degree preferred).

Previous experience in collections or customer service is a plus.

Fluency in the local language (Telugu) and proficiency in English is advantageous.

Key Responsibilities:

Customer Communication: Make outbound calls to customers with overdue payments and Inform customers about their outstanding balances and payment deadlines.

Negotiation and Payment Plans: Negotiate payment arrangements or settlements as necessary and Offer alternative payment solutions and create repayment plans when required.

Maintain record details of calls, payment commitments, and follow-up actions in the system.

Job Title: Relationship Executive – Secured Vertical (Home Loans & Loan Against Property)

Location: Noida

Industry: Banking / Financial Services / Fintech

Experience Required: 6 Months – 2 Years

Job Type: Full-Time

Candidate Profile:

Minimum 6 months to 2 years of experience in Home Loans or LAP sales

Prior experience in Banking, NBFC, or Financial Services industry preferred 

Good communication and customer handling skills

Basic understanding of secured loan products and lending processes 

Comfortable with sales targets and customer interaction

Ability to build and maintain customer relationships

Comfortable with field visits and lead generation activities

Team player with a positive and target-oriented approach 

Key Responsibilities:

1. Customer Relationship Management:

Contact customers to explain Home Loan and LAP products

Understand customer financial requirements and suggest suitable loan solutions

Maintain strong relationships with customers for repeat business and referrals

2. Sales & Lead Generation:

Generate leads through field activities, references, and networking

Promote secured loan products to prospective customers

Achieve monthly sales and productivity targets

3. Channel & DSA Coordination:

Coordinate with DSAs, channel partners, and realtors for business generation

Support relationship-building activities with sourcing partners

Maintain regular follow-ups with business associates 

4. Customer Support & Documentation:

Assist customers throughout the loan application process

Resolve customer queries and provide timely updates

Ensure proper collection and verification of documents

5. Reporting & Database Management:

Maintain accurate customer records and sales reports

Track lead status and daily activity updates

Ensure timely reporting to the reporting manager

Required Knowledge & Skills:

Knowledge of Home Loans and LAP products

Good communication and negotiation skills

Strong customer service orientation

Relationship management and networking abilities

Basic understanding of banking and lending processes

Ability to work in a target-driven environment

Proficiency in MS Excel and basic reporting