<h4><strong>Job Title:</strong> Customer Support Executive (Voice/Non-Voice)</h4><h4><strong>Location:</strong>Remote</h4><h4><strong>Experience Required:</strong>1–3 Years</h4><h4><strong>Employment Type:</strong>Full-Time</h4><h4><br /></h4><h4><strong>Job Overview</strong></h4><h4>We are looking for a Customer Support Executive to handle customer queries and provide timely resolutions through voice and non-voice channels. The ideal candidate should have strong communication skills, a customer-first approach, and the ability to work efficiently in a remote environment.</h4><h4><br /></h4><h4><strong>Key Responsibilities</strong></h4><h4>Handle customer queries via <strong>calls, email, and chat support</strong></h4><h4>Provide accurate information and resolve customer issues effectively</h4><h4>Maintain a high level of <strong>customer satisfaction and service quality</strong></h4><h4>Document customer interactions in CRM or internal systems</h4><h4>Follow standard operating procedures and communication guidelines</h4><h4>Escalate complex issues to the relevant teams when required</h4><h4>Ensure timely follow-ups and resolution of customer concerns</h4><h4>Meet daily, weekly, and monthly performance targets </h4><h4><br /></h4><h4><strong>Required Skills &amp; Qualifications</strong></h4><h4>1–3 years of experience in <strong>customer support / BPO / call center</strong></h4><h4>Strong <strong>verbal and written communication skills</strong></h4><h4>Ability to handle customers politely and professionally</h4><h4>Basic computer knowledge (MS Office, email handling, CRM tools)</h4><h4>Good problem-solving and listening skills</h4><h4>Ability to work independently in a <strong>remote setup</strong></h4><h4><br /></h4><h4><strong>Preferred Skills</strong></h4><h4>Experience in both <strong>voice and non-voice support</strong></h4><h4>Familiarity with customer support tools and ticketing systems</h4><h4>Ability to handle high-volume queries and multitask</h4><h4><br /></h4><p><br /></p>