Customer Relationship Management Crm Jobs in Gurgaon

Job Title: Area Sales Manager

Location: Gurgaon

Age Limit: Below 40 Years

Experience Required:

• 5–7 years of experience as a Senior Medical Representative, OR
• Experience as an Area Business Manager (ABM) in the Pediatrics segment with exposure to the same territory.

Job Responsibilities:

• Build and maintain relationships with Pediatricians, Pediatric Neurologists, and Developmental Pediatricians.
• Generate patient referrals through doctor networks.
• Promote the organization's services and programs to healthcare professionals.
• Conduct regular doctor visits, meetings, and follow-ups.
• Develop and maintain strong relationships with key doctors in the assigned area.
• Track referral activities and submit regular reports.
• Identify and onboard new doctors to expand the referral network.
• Coordinate with internal teams for smooth management of referred cases.

Key Skills:

• Doctor Relationship Management
• Territory Management
• Referral Generation
• Healthcare Sales
• Pediatrics Segment Experience
• Communication & Negotiation Skills
• Field Sales

Preferred Candidate Profile:

Candidates with experience in the Pediatrics segment and strong doctor networks in the assigned territory will be preferred.

Job Title: Customer Support Executive

Location: Gurgaon

Experience: 0–2 Years

Working Days: 5.5 day (Rotational Week-Off)

Job Summary:

We are looking for a Customer Support Executive to handle customer queries, resolve complaints, process requests, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle multiple customer interactions across different channels.

Key Responsibilities:

• Handle customer queries and provide timely resolutions.
• Respond to customer inquiries through calls, emails, chat, or other communication channels.
• Maintain a positive and professional attitude while interacting with customers.
• Understand customer requirements and provide accurate information.
• Resolve customer complaints and ensure customer satisfaction.
• Process customer requests, orders, forms, and applications.
• Maintain records of customer interactions, feedback, and complaints.
• Coordinate with internal teams for issue resolution.
• Follow customer service guidelines and company policies.
• Provide a high-quality customer experience.

Required Skills & Qualifications:

• Bachelor’s degree or equivalent qualification.
• 0–2 years of experience in customer support/customer service.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening skills.
• Ability to handle customer complaints calmly and professionally.
• Customer-focused attitude with good interpersonal skills.
• Basic knowledge of CRM tools and customer support processes.
• Ability to manage multiple tasks and prioritize work effectively.