Crm Software Jobs in New Delhi

Job Title: Tele-caller

Location: Thane

Work mode: on-site

Experience required: 6months to 1yr

Job Overview:

A Collection Tele-caller is responsible for reaching out to customers to collect overdue payments while maintaining a positive relationship with them. The role involves ensuring timely recovery of debts in accordance with company policies and guidelines.

Key Skills and Competencies

Strong communication and negotiation skills.

Ability to remain calm under pressure and handle difficult conversations tactfully.

Basic knowledge of finance and collection processes.

Proficiency in using telecommunication tools and CRM software.

Goal-oriented mindset with attention to detail.

Qualifications:

High school diploma or equivalent (Bachelors degree preferred).

Previous experience in collections or customer service is a plus.

Fluency in the local language (Telugu) and proficiency in English is advantageous.

Key Responsibilities:

Customer Communication: Make outbound calls to customers with overdue payments and Inform customers about their outstanding balances and payment deadlines.

Negotiation and Payment Plans: Negotiate payment arrangements or settlements as necessary and Offer alternative payment solutions and create repayment plans when required.

Maintain record details of calls, payment commitments, and follow-up actions in the system.

Position Overview:

Are you a friendly, motivated individual looking for a flexible, rewarding opportunity to work from home? We’re seeking dedicated Customer Service Representative / Receptionist to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.

In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, no matter your background. This isn’t just a job, it’s an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.

Responsibilities: (All Levels)

Respond promptly and professionally to customer inquiries via phone, email, or chat

Troubleshoot and resolve technical issues, guiding customers through solutions

Maintain accurate records of customer interactions and issue resolutions

Assist customers with account management, billing, and product questions

Support team members with remote administrative tasks as needed

Follow confidentiality and security protocols to protect sensitive information

Qualifications: (No Experience)  

High school diploma or equivalent

Excellent communication and interpersonal skills

Strong problem-solving abilities

Tech-savvy with a willingness to learn new software

Reliable, self-motivated, and capable of managing time effectively

For Expert Candidates:  

Develop and optimize customer support workflows for efficiency

Analyze customer feedback to identify trends and improve service quality

Mentor and train new team members remotely

Coordinate with other departments to resolve complex issues

Assist in implementing remote work tools and best practices

Entry-Level: (2+ Years of Relevant Experience)  

2+ years of experience in remote customer support or receptionist roles

Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk)

Strong organizational skills and ability to multitask

Ability to work independently and handle challenging customer situations

Adaptable and quick learner

Benefits and Perks:

Health Insurance

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Flexible Work Arrangements

Paid Parental Leave

Professional Development & Certification Opportunities

Life and Disability Insurance

Employee Assistance Programs (EAPs)

Wellness Programs

Performance Bonuses & Incentives

Employee Discounts & Perks

An Inclusive, Safe, and Supportive Work Environment

Work Environment:

A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.

Job Title: Sales Manager – Event Management 

Location: Thane​

Company: GLOBUS EVENTS​

Employment Type: Full-time​

Experience Required: 3–7 years in Event Sales / Corporate Sales / Hospitality / B2B Sales 

Job Summary 

We are seeking a dynamic and result-oriented Sales Manager to drive business growth for our event 

management company in Mumbai. The ideal candidate will be responsible for generating new 

business opportunities, managing client relationships, achieving sales targets, and promoting the 

company’s event solutions across corporate, social, and commercial segments. 

Key Responsibilities 

Business Development & Sales 

∙Identify and develop new business opportunities through networking, cold calling, referrals, 

and market research.  

∙Generate leads and convert prospects into long-term clients.  

∙Achieve monthly and annual revenue targets.  

∙Develop sales strategies to expand the company’s client base.  

Client Relationship Management 

∙Build and maintain strong relationships with corporate clients, brands, agencies, and 

individual customers.  

∙Understand client requirements and propose customized event solutions.  

∙Conduct client meetings, presentations, and negotiations.  

∙Ensure high levels of client satisfaction and repeat business.  

Proposal & Pitch Management 

∙Prepare event proposals, quotations, and presentations.  

∙Collaborate with creative and operations teams to develop compelling event concepts and 

budgets.  

∙Participate in pitch meetings and close business deals.  

Market & Industry Research 

∙Track market trends, competitor activities, and emerging event opportunities.  

∙Identify potential sectors and industries for business expansion.  

∙Maintain a healthy sales pipeline and CRM database.  

Coordination & Execution Support 

∙Work closely with operations and event execution teams to ensure smooth project handover.  

∙Support event delivery to maintain service quality and client expectations.  

Required Skills & Qualifications 

∙Bachelor’s degree in Business, Marketing, Hospitality, or related field.  

∙Proven experience in event management sales or B2B sales.  

∙Strong communication, negotiation, and presentation skills.  

∙Excellent networking and relationship-building ability.  

∙Target-driven and self-motivated approach.  

∙Good understanding of event planning and execution processes.  

∙Proficiency in MS Office and CRM tools.  

Preferred Candidate Profile 

∙Experience in corporate events, exhibitions, weddings, or brand activations.  

∙Strong network in Mumbai’s corporate and event ecosystem.  

∙Ability to work under pressure and meet deadlines.  

∙Passion for events and client servicing.  

Compensation & Benefits 

∙Competitive salary + attractive incentives/commission structure  

∙Career growth opportunities  

∙Exposure to premium clients and large-scale events