Booking Systems And Reservations Jobs in Mumbai

Manager — Banking Relationships & Payment Commercials

Job Title Manager — Banking Relationships & Payment Commercials

Department Finance & Accounts (Treasury)

Job Location Mumbai (Head Office)

Experience 8+ years, mandatory banking / payments background

Key Responsibilities:

Banking Relationship Management

• Act as the group's single point of contact and owner of all banking partner relationships across Etrav Tech and Eagle Crest.

• Build and maintain strong, healthy, long-term relationships with relationship managers, product heads, and senior banking stakeholders.

• Conduct regular business reviews with each bank, manage escalations, and ensure consistent service quality and responsiveness.

• Map the banking ecosystem, maintain a diversified panel of partners, and identify and onboard new banking partners where they deliver better terms or capability.

Corporate Credit Cards

• Own and manage all corporate credit card programs across the group, including issuance, limits, controls, and lifecycle management.

• Negotiate best-in-market card commercials: cashback and reward rates, credit limits, interest-free / float periods, fee waivers, and airline / category-specific benefits.

• Optimize card spend routing across issuers to maximize cashback yield and free-credit float on airline and supplier payments.

• Coordinate with the Finance team on accurate reconciliation of card spends, cashback, and reward realization.

Payment Gateway & POS Commercials

• Own commercial relationships with payment gateways, aggregators, and POS / terminal providers used for agent and customer collections.

• Negotiate the lowest achievable MDR, transaction fees, setup, and maintenance charges, and renegotiate as volumes grow.

• Benchmark payment gateway and POS commercials continuously against the market across cards, UPI, net banking, and wallets.

• Manage settlement cycles (e.g. T+1), chargeback terms, success-rate optimization, and reconciliation support, and evaluate / onboard new providers where beneficial.

Overall Banking & Forex Commercials

• Negotiate all banking commercials: current account terms, transaction banking and cash-management charges, NEFT / RTGS / IMPS fees, and BG / LC pricing.

• Negotiate competitive forex spreads, remittance charges, and cross-border payment commercials supporting Eagle Crest's overseas DMC operations.

• Negotiate and manage credit lines, working-capital, and overdraft facilities on the best available rates, limits, and terms.

• Optimize float, idle balances, and liquidity arrangements (sweeps / auto sweeps) to improve working-capital efficiency.

Market Intelligence & Benchmarking

• Maintain a live, documented benchmark of the best commercials available in the market across banks, gateways, and card issuers.

• Track new banking and payment products, schemes, network changes, and RBI / regulatory developments that affect commercials.

• Proactively bring cost-saving and revenue-enhancing proposals to the Managing Director with clear commercial business cases.

Compliance & Governance

• Ensure all banking and payment arrangements remain compliant with RBI guidelines, FEMA (for forex / cross-border), KYC norms, and PCI-DSS where applicable.

• Maintain complete and current documentation of every agreement, commercial term, amendment, and renewal.

• Coordinate with Finance and internal audit to ensure all negotiated commercials are correctly applied, billed, and reconciled.

Key Performance Indicators

• Blended Payment Cost: Reduce blended MDR plus gateway / POS processing cost as a percentage of payment throughput against a defined baseline, reviewed monthly.

• Corporate Card Yield: Maximize total card value realized — cashback, rewards, and free-credit float — as a percentage of corporate card spend.

• Commercial Benchmarking: Maintain 100% of banking, card, and payment commercials at or better than the prevailing market benchmark, validated through quarterly benchmarking reviews.

• Relationship Health: Maintain active, healthy relationships with all partner banks and resolve service escalations within agreed SLAs, with no unresolved relationship breakdowns.

• Forex & Remittance Cost: Reduce the average forex spread and remittance cost on Eagle Crest cross-border DMC payments against baseline.

• Working-Capital & Facility Terms: Secure best-available interest rates, limits, and terms on credit lines and working-capital facilities, and improve float days.

• New / Renegotiated Deals: Deliver a target number of new partner onboardings and volume-based renegotiations each year that improve commercials.

• Compliance & Documentation: Maintain 100% compliant and fully documented banking arrangements with zero regulatory or documentation lapses.

Required Qualifications:

Education

• Bachelor's degree in Commerce, Finance, or Business Administration.

• MBA in Finance or equivalent post-graduate qualification preferred.

Mandatory Banking Background

• 8+ years of experience in banking, payments, or cards, with a strong, demonstrable track record in

commercial negotiation and relationship management.

• Direct experience within a bank, payment gateway, card network, or fintech — for example in

corporate / transaction banking, merchant acquiring, cards, or relationship management — is

mandatory.

• Proven experience negotiating MDR, corporate card programs, payment gateway / POS

commercials, forex spreads, and credit facilities.

Domain Knowledge

• Deep understanding of how banks and payment providers price cards, MDR / interchange,

transaction banking, forex, and credit — i.e. knowing where the real negotiating room sits.

• Strong working knowledge of the payments ecosystem: issuers, acquirers, networks (Visa /

Mastercard / RuPay / UPI), aggregators, and settlement mechanics.

• Familiarity with RBI guidelines, FEMA (cross-border / forex), and PCI-DSS principles relevant to

payments.

Technical Skills:

• Advanced Microsoft Excel and commercial modeling — able to build clear cost-benefit and like-for-

like commercial comparisons.

• Comfort with corporate / net-banking portals, card-management platforms, and payment-gateway

/ POS dashboards.

Preferred Qualifications

• Exposure to the travel, e-commerce, or other high-volume transaction industries.

• An existing network of relationships with major banks and payment providers in India.

• Experience with cross-border / multi-currency payments, directly relevant to DMC operations.

• Experience with corporate card and expense / spend-management platforms.

• Prior experience working with internal audit and implementing commercial controls and documentation frameworks.