Manager — Banking Relationships & Payment Commercials
Etrav Technology
Manager — Banking Relationships & Payment Commercials
Job Title Manager — Banking Relationships & Payment Commercials
Department Finance & Accounts (Treasury)
Job Location Mumbai (Head Office)
Experience 8+ years, mandatory banking / payments background
Key Responsibilities:
Banking Relationship Management
• Act as the group's single point of contact and owner of all banking partner relationships across Etrav Tech and Eagle Crest.
• Build and maintain strong, healthy, long-term relationships with relationship managers, product heads, and senior banking stakeholders.
• Conduct regular business reviews with each bank, manage escalations, and ensure consistent service quality and responsiveness.
• Map the banking ecosystem, maintain a diversified panel of partners, and identify and onboard new banking partners where they deliver better terms or capability.
Corporate Credit Cards
• Own and manage all corporate credit card programs across the group, including issuance, limits, controls, and lifecycle management.
• Negotiate best-in-market card commercials: cashback and reward rates, credit limits, interest-free / float periods, fee waivers, and airline / category-specific benefits.
• Optimize card spend routing across issuers to maximize cashback yield and free-credit float on airline and supplier payments.
• Coordinate with the Finance team on accurate reconciliation of card spends, cashback, and reward realization.
Payment Gateway & POS Commercials
• Own commercial relationships with payment gateways, aggregators, and POS / terminal providers used for agent and customer collections.
• Negotiate the lowest achievable MDR, transaction fees, setup, and maintenance charges, and renegotiate as volumes grow.
• Benchmark payment gateway and POS commercials continuously against the market across cards, UPI, net banking, and wallets.
• Manage settlement cycles (e.g. T+1), chargeback terms, success-rate optimization, and reconciliation support, and evaluate / onboard new providers where beneficial.
Overall Banking & Forex Commercials
• Negotiate all banking commercials: current account terms, transaction banking and cash-management charges, NEFT / RTGS / IMPS fees, and BG / LC pricing.
• Negotiate competitive forex spreads, remittance charges, and cross-border payment commercials supporting Eagle Crest's overseas DMC operations.
• Negotiate and manage credit lines, working-capital, and overdraft facilities on the best available rates, limits, and terms.
• Optimize float, idle balances, and liquidity arrangements (sweeps / auto sweeps) to improve working-capital efficiency.
Market Intelligence & Benchmarking
• Maintain a live, documented benchmark of the best commercials available in the market across banks, gateways, and card issuers.
• Track new banking and payment products, schemes, network changes, and RBI / regulatory developments that affect commercials.
• Proactively bring cost-saving and revenue-enhancing proposals to the Managing Director with clear commercial business cases.
Compliance & Governance
• Ensure all banking and payment arrangements remain compliant with RBI guidelines, FEMA (for forex / cross-border), KYC norms, and PCI-DSS where applicable.
• Maintain complete and current documentation of every agreement, commercial term, amendment, and renewal.
• Coordinate with Finance and internal audit to ensure all negotiated commercials are correctly applied, billed, and reconciled.
Key Performance Indicators
• Blended Payment Cost: Reduce blended MDR plus gateway / POS processing cost as a percentage of payment throughput against a defined baseline, reviewed monthly.
• Corporate Card Yield: Maximize total card value realized — cashback, rewards, and free-credit float — as a percentage of corporate card spend.
• Commercial Benchmarking: Maintain 100% of banking, card, and payment commercials at or better than the prevailing market benchmark, validated through quarterly benchmarking reviews.
• Relationship Health: Maintain active, healthy relationships with all partner banks and resolve service escalations within agreed SLAs, with no unresolved relationship breakdowns.
• Forex & Remittance Cost: Reduce the average forex spread and remittance cost on Eagle Crest cross-border DMC payments against baseline.
• Working-Capital & Facility Terms: Secure best-available interest rates, limits, and terms on credit lines and working-capital facilities, and improve float days.
• New / Renegotiated Deals: Deliver a target number of new partner onboardings and volume-based renegotiations each year that improve commercials.
• Compliance & Documentation: Maintain 100% compliant and fully documented banking arrangements with zero regulatory or documentation lapses.
Required Qualifications:
Education
• Bachelor's degree in Commerce, Finance, or Business Administration.
• MBA in Finance or equivalent post-graduate qualification preferred.
Mandatory Banking Background
• 8+ years of experience in banking, payments, or cards, with a strong, demonstrable track record in
commercial negotiation and relationship management.
• Direct experience within a bank, payment gateway, card network, or fintech — for example in
corporate / transaction banking, merchant acquiring, cards, or relationship management — is
mandatory.
• Proven experience negotiating MDR, corporate card programs, payment gateway / POS
commercials, forex spreads, and credit facilities.
Domain Knowledge
• Deep understanding of how banks and payment providers price cards, MDR / interchange,
transaction banking, forex, and credit — i.e. knowing where the real negotiating room sits.
• Strong working knowledge of the payments ecosystem: issuers, acquirers, networks (Visa /
Mastercard / RuPay / UPI), aggregators, and settlement mechanics.
• Familiarity with RBI guidelines, FEMA (cross-border / forex), and PCI-DSS principles relevant to
payments.
Technical Skills:
• Advanced Microsoft Excel and commercial modeling — able to build clear cost-benefit and like-for-
like commercial comparisons.
• Comfort with corporate / net-banking portals, card-management platforms, and payment-gateway
/ POS dashboards.
Preferred Qualifications
• Exposure to the travel, e-commerce, or other high-volume transaction industries.
• An existing network of relationships with major banks and payment providers in India.
• Experience with cross-border / multi-currency payments, directly relevant to DMC operations.
• Experience with corporate card and expense / spend-management platforms.
• Prior experience working with internal audit and implementing commercial controls and documentation frameworks.
Broadcasted: 2 weeks ago
