Audience Engagement Jobs in Gurgaon

Job Title : Sports Community Manager (SCM)

Employment Type: Full-Time

Work Mode: On-Site

Shift Type: Rotational Shifts

Location: Gurugram

Centers Available

• SESH – Sector 63
• DPG College – Sector 73
• HSV Global School – Sector 43
• NorthCap University – Sector 23A

Note: Candidates should be comfortable working at the assigned center location. Preference will be given to candidates residing within a reasonable commuting distance of the center (approximately 9–10 km or 40 minutes travel time).

Role Overview

The Sports Community Manager (SCM) is responsible for driving community engagement, ensuring operational excellence, and managing the day-to-day functioning of the assigned sports facility.

This role requires a high degree of ownership, accountability, and leadership. The SCM will be responsible for creating a thriving sports community while ensuring seamless operations and delivering an exceptional customer experience.

This is a hands-on, field-based role that requires active involvement in center operations and community activities. It is not a desk-based or coordination-only position.

Key Responsibilities

Community Engagement & Growth

• Build, engage, and grow a vibrant sports community at the assigned center.
• Organize leagues, tournaments, coaching programs, and community events.
• Drive customer engagement, participation, and retention.
• Develop strong relationships with players, coaches, and members.

Operations Management

• Oversee daily operations of the sports facility.
• Ensure facility readiness, cleanliness, safety, and service standards.
• Monitor bookings, utilization, and overall center performance.
• Address customer concerns and ensure timely resolution.

Team Leadership

• Manage and coordinate with coaches, support staff, and ground personnel.
• Foster a culture of accountability, teamwork, and excellence.
• Ensure operational processes and standards are consistently maintained.

Business Performance

• Drive revenue growth through effective center utilization and community engagement initiatives.
• Track and achieve assigned business and operational KPIs.
• Prepare regular reports and updates on center performance.

Candidate Profile

Qualifications

• Bachelor's Degree in any discipline.
• Strong interest in sports, community building, and customer engagement.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong leadership and team management capabilities.
• Problem-solving and decision-making skills.
• Customer-centric approach with a proactive mindset.
• Ability to thrive in a dynamic, fast-paced environment.
• High level of ownership, accountability, and execution excellence.

Preferred Experience

• Experience in sports management, community management, operations, hospitality, events, customer service, or related fields is preferred.
• Fresh graduates with strong leadership potential and a passion for sports are encouraged to apply.

Working Schedule

As sports facilities operate during peak activity hours, including mornings, evenings, weekends, and public holidays, this role requires flexibility to work in rotational shifts. Candidates should be comfortable managing operations and community activities across varying schedules.

Benefits

• Health Insurance Coverage up to ₹3 Lakhs
• Employee State Insurance (ESI)
• Provident Fund (PF)
• Performance Recognition & Rewards
• Structured Training & Career Development Programs