<h4><strong>Job Tittle: </strong>Customer Service Executive – BPO</h4><h4><strong>Job Location</strong>: Gurgaon</h4><h4><strong>Employment Type</strong>: Full-time</h4><h4><strong>Experience:</strong> 0-2 years </h4><h4><br /></h4><h4><strong>Job Summary:</strong></h4><h4> We are looking for a <strong>Customer Service Executive</strong> to join our BPO team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and delivering a positive customer experience through voice, chat, or email support.</h4><h4><br /></h4><h4><strong>Key Responsibilities:</strong></h4><h4>Handle inbound and/or outbound customer calls professionally</h4><h4>Respond to customer queries via phone, email, or chat</h4><h4>Resolve customer complaints and provide appropriate solutions</h4><h4>Maintain accurate records of customer interactions in CRM systems</h4><h4>Follow communication scripts and company guidelines</h4><h4>Meet quality, productivity, and customer satisfaction targets</h4><h4>Escalate complex issues to the relevant department when required</h4><h4>Ensure timely follow-ups with customers</h4><h4><br /></h4><h4><strong>Required Skills &amp; Qualifications:</strong></h4><h4>Minimum qualification: 12th pass / Graduate (any stream)</h4><h4>Excellent verbal and written communication skills</h4><h4>Basic computer knowledge (MS Word, Email, CRM tools)</h4><h4>Ability to handle customers politely and patiently</h4><h4>Good problem-solving and listening skills</h4><h4><br /></h4><h4><strong>Preferred Skills:</strong></h4><h4>Prior experience in BPO / Call Center / Customer Support (freshers can also apply)</h4><h4>Knowledge of customer service standards and practices</h4><h4>Ability to work under pressure and meet targets</h4><h4><br /></h4><h4><strong>Benefits:</strong></h4><h4>Attractive salary + performance incentives</h4><h4>Paid training provided</h4><h4>Career growth opportunities</h4><h4>Friendly and professional work environment</h4><h4><br /></h4><h4><strong>Day shifts only (Domestic process)</strong></h4><p><br /></p>