<h1>Job Title: Ground Staff</h1><h3>Location: Onsite at New Delhi, Delhi, India</h3><h2>Roles and Responsibilities</h2><ul><li>Ensure the smooth processing of customers from the time of their arrival at the airport to the point where they board the aircraft.</li><li>Assist passengers with special needs, providing additional support and resources as necessary.</li><li>Coordinate with various departments, including baggage teams and flight operations, to ensure consistent communication and efficient workflow.</li><li>Handle ticketing and check-in procedures in compliance with airline standards and procedures.</li><li>Manage the boarding process, including checking boarding passes and guiding passengers to their seats.</li><li>Resolve customer queries and ensure passenger satisfaction while maintaining a high level of professionalism and courtesy.</li><li>Oversee the loading and unloading of luggage and cargo, ensuring that it is organized and secure.</li><li>Maintain an up-to-date understanding of aviation security protocols and emergency procedures.</li><li>Monitor guest and baggage claims processes, helping passengers with lost or damaged luggage situations.</li></ul><h2><br /></h2><h2>Key Responsibilities</h2><ul><li>Ensure passengers have a safe and seamless journey from the airport lobby to the aircraft gate, addressing any concerns swiftly.</li><li>Facilitate efficient check-in processes, verifying passenger identification and managing boarding passes.</li><li>Coordinate with airline staff about flight schedules, passenger numbers, and any disruptions to minimize delays.</li><li>Provide on-ground support during emergencies, implementing safety protocols effectively.</li><li>Guide passengers through security checks and immigration processes, complying with local airport regulations.</li><li>Foster a welcoming and informative environment for airport guests, upholding the airline's service standards.</li></ul>