Visa Operation Associate Jobs in Thane

1. Assist clients with the visa application process and provide clear guidance throughout the journey.
2. Process visa applications and ensure timely submission of required documents to embassies.
3. Leverage AI (Gemini) to create customized Cover Letters and Travel Itineraries that meet strict embassy standards.
4. Ensure error-free filling of online and offline visa application forms with precision and accuracy.
5. Liaise with embassies for updates, status checks, and specific requirements.
6. Use AI to summarize lengthy embassy PDF guidelines into practical team checklists and streamline internal processes.
7. Stay updated on visa regulations, immigration policies, and 2026 rule changes across countries (Schengen, US, UK, etc.).
8. Manage and organize client documentation both physically and digitally, maintaining confidentiality.
9. Provide excellent customer support and clear communication throughout the entire visa process.

Required Skills

1. Good communication skills
2. Must be a good team player
3. Flexible mindset and quick adaptation to new AI tools
4. Excellent communication, research, and organizational skills

1. Consult with clients over the phone regarding visa-related services and requirements.
2. Resolve client queries and concerns through phone calls and email communication.
3. Provide end-to-end assistance to clients throughout the visa application process.
4. Attend to all client calls, emails, and inquiries in a timely and professional manner.
5. Follow up with clients to ensure all required documents are submitted accurately and on time.
6. Update clients on the status of their visa applications and provide necessary guidance.
7. Maintain accurate records of client interactions and application progress.
8. Deliver excellent customer service and ensure client satisfaction.

Requirements

1. Good communication skills in English, Hindi, and/or Marathi.
2. Strong customer service and client-handling skills.
3. Basic computer knowledge and proficiency in MS Office.
4. Ability to manage emails, documentation, and appointments efficiently.
5. Strong attention to detail and organizational skills.
6. Prior experience in visa processing, customer support, or a similar role is preferred but not mandatory.

1. Review and validate visa applications and supporting documents as per country-specific checklists and embassy guidelines.
2. Ensure completeness, accuracy, and compliance of documents prior to submission.
3. Coordinate with consulting and operations teams to resolve discrepancies, obtain missing documents, and clarify requirements.
4. Prepare and organize visa files for submission to embassies, consulates, or visa application centers.
5. Liaise with embassies, consulates, and visa service providers for submissions, queries, and follow-ups.
6. Track visa applications post-submission and provide timely status updates to internal teams.
7. Ensure passports and documents are received and returned to clients safely and within defined timelines along with acknowledgement.
8. Maintain accurate records, trackers, and MIS reports related to visa submissions.
9. Ensure adherence to company processes, service quality standards, and confidentiality policies.
10. Pick up and drop of documents, passports.
11. Any other work assigned by the organization on a day to day basis.