Travel Consultant Ticketing Operation Jobs in Mumbai

Job Title: Senior Executive Ticketing Operations–

Travel Consultant

Industry: Travel & Tourism only

Experience: 2–4 Years

Location: Malad, Mumbai (Work from Office)

Job Description:

We are hiring a Ticketing Operations (Travel Consultant) with hands-on experience in

flight bookings, reissues, refunds, and fare rules. The role requires strong knowledge of

GDS systems and airline procedures, supporting both B2B and B2C ticketing

operations.

Key Responsibilities:

• Handle group booking requests from B2B partners (travel agents, corporates,

etc.)

• Provide best fare quotes, negotiate group rates with airlines

• Issue tickets, handle reissuance, cancellations, and refunds

• Coordinate with airline representatives for seat blocks, PNRs, and confirmations

• Manage end-to-end group travel itineraries, including pre- and post-sales

support

• Maintain relationships with airline partners and B2B clients

• Keep updated with airline policies, group fare trends, and industry regulations

• Generate and share reports on group booking performance and pipeline

Required Skills & Qualifications:

• 2–3 years of experience in travel consulting with focus on group bookings (B2B)

• 2 -3 years of hands-on experience of GDS systems -Amadeus, Galileo, Sabre

• Excellent communication and negotiation skills

• Ability to handle multiple group requests and tight deadlines

• Strong attention to detail and customer service orientation

1.Conduct employee induction and support employee engagement activities.

2.Handle recruitment activities including screening, coordination, and onboarding

3.Carrying out induction program for new joiners.

4.On board joining documentation and formalities.

5.Prepare and issue HR letters such as Offer Letters, Appointment Letters,

Service,Bonds, and Confirmation Letters.

6.Handling the recruitment MIS

Job Title : Travel Sales Consultant - Leisure Sales

Location: Mumbai

Experience: 1–4 years

Employment Type: Full-time

Key Responsibilities

• Consult with clients to understand their budget, destination preferences, and travel requirements.
• Design customised itineraries including flights, hotels, transfers, sightseeing, and activities.
• Handle quotations, bookings, reservations, payments, and travel documentation.
• Advise customers on visas, weather, local customs, and travel requirements.
• Provide pre- and post-sales support, including handling cancellations, changes, and complaints.
• Build strong customer relationships and generate repeat/referral business.
• Achieve monthly sales and revenue targets through effective follow-ups, upselling, and cross-selling.

Requirements

• 1–4 years of experience in leisure travel sales / holiday packages.
• Strong communication, sales, negotiation, and customer-service skills.
• Good knowledge of domestic and international destinations.
• Target-oriented, proactive, and comfortable working with travel booking systems/CRM.

Position: Yardi Functional Consultant

Location: Mumbai, India

Experience: 3–5 Years

Employment Type: Full-Time

Shift: Flexible to work in Global Shifts (US/EMEA/APAC)

About us

techsofya is a trusted partner in real estate technology solutions, helping organizations optimize operations through effective use of Yardi software and modern IT solutions. As a Great Place to Work Certified organization, we foster a collaborative, growth-oriented environment where innovation, ownership, and continuous learning thrive.

We are looking for passionate Yardi professionals who enjoy solving client challenges, delivering exceptional support, and working in a dynamic global environment.

Role Overview

As a Yardi Functional Consultant, you will serve as a trusted advisor to clients, providing functional support, troubleshooting, business process guidance, and solution recommendations across various Yardi modules. You will work closely with global clients, understand their business requirements, resolve issues, and help maximize the value of their Yardi investment.

Key Responsibilities

Client Support & Advisory

• Provide functional support to Yardi clients across Residential, Commercial, and Retail property management operations.
• Analyze client issues, troubleshoot problems, and provide timely resolutions.
• Act as the primary point of contact for assigned clients and maintain strong client relationships.
• Understand client business processes and recommend best practices within Yardi.

Helpdesk & Ticket Management

• Manage support tickets through helpdesk systems and ensure SLA compliance.
• Prioritize incidents, service requests, enhancements, and change requests.
• Perform root cause analysis and document resolutions.
• Escalate complex issues appropriately while maintaining ownership until closure.

Functional Consulting

• Gather and analyze business requirements from clients.
• Configure and support Yardi modules based on business needs.
• Conduct gap analysis and recommend process improvements.
• Assist clients with system optimization and adoption initiatives.

User Training & Documentation

• Conduct user training sessions and knowledge-sharing workshops.
• Prepare user guides, SOPs, process documents, and solution documentation.
• Support User Acceptance Testing (UAT) and deployment activities.

Collaboration

• Work closely with technical consultants, project managers, and client stakeholders.
• Coordinate with global teams to ensure seamless service delivery.
• Participate in continuous improvement and process automation initiatives.

Required Skills & Experience

Functional Expertise

• 3–5 years of experience working with Yardi applications.
• Strong understanding of:
• Residential Property Management
• Commercial Property Management
• Retail Property Management
• Experience supporting property management operations, leasing, tenant management, maintenance, and financial processes.

Support Experience

• Experience in client-facing support roles.
• Strong helpdesk/ticketing support experience.
• Ability to troubleshoot and resolve functional issues independently.
• Experience working within defined SLAs and support frameworks.

Communication Skills

• Excellent verbal and written English communication.
• Ability to interact confidently with international clients and senior stakeholders.
• Strong presentation and documentation skills.

Technical Awareness

• Understanding of Yardi Voyager workflows and configurations.
• Familiarity with SQL, reporting tools, Power BI, or Yardi Reporting is an advantage.
• Exposure to Yardi ancillary products is desirable.

Preferred Qualifications

• Experience with Yardi Voyager modules.
• Exposure to Yardi Elevate, VendorCafe, CommercialCafe, ResidentialCafe, Maintenance IQ, or related products.
• Understanding of real estate accounting and property management processes.
• Experience supporting clients in North America, EMEA, or APAC regions.

What We Are Looking For

✔ Client-first mindset

✔ Strong problem-solving skills

✔ Ownership and accountability

✔ Ability to work independently and collaboratively

✔ Adaptability to a fast-paced consulting environment

✔ Willingness to work in rotational/global shifts

Why Join Us?

• Work with leading global real estate organizations.
• Exposure to cutting-edge PropTech, AI, and Business Intelligence solutions.
• Accelerated learning and career growth opportunities.
• Collaborative and innovation-driven culture.
• Opportunity to become a trusted Yardi domain expert.

If you are passionate about Yardi, client success, and solving real-world business challenges, we'd love to hear from you.

Job Title: Head of DMC Operations – B2B Holidays

Department: Operations – DMC

Location: Mumbai

Reporting To: Director

About Eagle Crest Holidays

Eagle Crest Holidays is a leading B2B destination management specialist delivering

curated FIT and group travel solutions to travel partners. With a strong focus on service

reliability, supplier excellence, and seamless on-ground execution, we enable our

partners to scale their holiday business with confidence.

Role Overview

The Head of DMC Operations will lead and own the entire operations function across

destinations, ensuring scalable, efficient, and high-quality delivery of all B2B holiday

services. This role goes beyond execution — it requires strategic leadership in process

excellence, supplier ecosystem development, team building, and service innovation.

The incumbent will be responsible for driving operational efficiency, improving partner

experience, optimizing costs, and building a future-ready operations framework to

support business growth.

Key Responsibilities

1. Strategic Leadership & Operations Ownership

• Own end-to-end DMC operations across FIT, GIT, and series departures globally.

• Define and execute the operations strategy aligned with business growth targets.

• Build scalable systems and processes to support multi-destination expansion.

• Act as the central decision-maker for all operational escalations and risk

management.

2. Team Leadership & Capability Building

• Lead, structure, and scale the operations team across geographies and

destinations.

• Hire, mentor, and develop second-line leadership (team leads, assistant

managers).

• Drive a high-performance, accountability-driven culture with clear KPIs.

• Ensure continuous training on destinations, systems, and service excellence.

3. Service Excellence & Customer Experience

• Define service standards and ensure consistent delivery across all bookings.

• Own key B2B partner experience and satisfaction metrics (CSAT, repeat

business).

• Oversee handling of high-impact escalations and critical live tour issues.

• Build proactive service recovery frameworks to enhance partner trust.

4. Supplier Strategy & Ecosystem Management

• Develop and strengthen strategic relationships with global DMC partners, hotels,

transporters, and ground handlers.

• Collaborate with contracting/product teams to optimize rates, allocations, and

availability.

• Establish supplier performance frameworks, SLAs, and quality benchmarks.

• Drive cost optimization without compromising service quality.

5. Process Excellence, Automation & SOP Governance

• Design, implement, and continuously improve SOPs across the operations

lifecycle.

• Drive automation and digitization through CRM, B2B platforms, and workflow

tools.

• Reduce manual errors, improve turnaround times, and enhance operational

efficiency.

• Standardize operations across destinations for consistency and scalability.

6. Commercial & Financial Oversight

• Partner with finance and product teams on margins, cost controls, and

profitability.

• Oversee dispute resolution related to cancellations, refunds, and supplier

claims.

• Monitor operational costs, leakages, and inefficiencies.

• Contribute to pricing strategy through operational insights.

7. Cross-Functional Collaboration

• Work closely with B2B sales to improve conversion through operational

confidence.

• Align with product and contracting teams on destination readiness and supply

gaps.

• Support business expansion into new destinations with operational feasibility

inputs.

8. MIS, Analytics & Governance

• Drive data-led decision-making through detailed MIS and dashboards.

• Monitor KPIs such as TAT, booking accuracy, issue rates, cost per booking, and

partner satisfaction.

• Identify trends, risks, and improvement opportunities proactively.

• Present periodic reviews to leadership with actionable insights.

Skills & Competencies

• Strong leadership with strategic and execution balance

• Deep understanding of global DMC operations and supplier ecosystems

• Excellent problem-solving and crisis management ability

• Commercial acumen with cost and margin awareness

• High process orientation with a focus on scalability and automation

• Strong stakeholder management across internal and external teams

Qualifications & Experience

• Graduate in Tourism, Hospitality, or related field (MBA preferred)

• 8–15 years of experience in DMC / tour operations

• Minimum 3–5 years in a leadership role managing large operations teams

• Strong experience in B2B outbound/inbound operations with Indian travel agents

• Proven track record of scaling operations and improving service metrics

What Eagle Crest Holidays Offers

• Leadership ownership of a growing DMC business

• Opportunity to build and scale multi-destination operations

• High visibility role working closely with senior leadership

• Fast-track growth into regional or business leadership roles