Job Title: Operations & Customer Experience Manager

Location: Gurugram

Job Type: Full-time

Role Overview

We are looking for a highly organized and data-driven Operations & Customer Experience Manager to oversee last-mile logistics and customer support operations. The ideal candidate will ensure seamless delivery and pickup processes, resolve customer escalations, improve operational efficiency, and collaborate with cross-functional teams to deliver an exceptional customer experience.

Key Responsibilities

• Monitor daily operations, including dispatch, deliveries, and pickups.
• Manage customer complaints (FIRs) and ensure timely resolution.
• Track operational metrics and analyze reports to identify process improvements.
• Handle high-priority customer escalations and consumer complaints.
• Lead and coach the customer support team, ensuring productivity and service quality.
• Coordinate with Warehouse, Tech, Finance, and Marketing teams to resolve operational issues.
• Maintain operational discipline by monitoring attendance, reporting, and performance.
• Drive process improvements to reduce recurring issues and enhance customer satisfaction.

Required Skills & Qualifications

• 4–8 years of experience in Operations, Customer Experience, or Logistics.
• Strong analytical and reporting skills.
• Experience handling customer escalations and service recovery.
• Excellent cross-functional coordination and leadership abilities.
• Strong problem-solving and decision-making skills.
• Proficiency in Excel and CRM/Operations management tools.
• Excellent communication and stakeholder management skills.

Job Title: Team Leader – B2B Motor Sales

Location: New Delhi

Experience: 3–5 Years

Employment Type: Full-Time

Department: B2B Motor Insurance

About the Role

We are looking for an experienced and target-driven Team Leader to manage a team and drive B2B Motor Insurance sales. The ideal candidate should have strong experience in General Insurance Motor Sales or Motor Dealer Sales, along with excellent team management, partner relationship, and business development skills.

The role involves building strategic relationships with corporate clients, automobile dealers, brokers, and channel partners while driving business growth across the Delhi-NCR market.

Key Responsibilities

• Lead, manage, and support a team of Relationship Managers to achieve business targets.
• Build and maintain strong relationships with corporate clients, automobile dealers, brokers, and channel partners.
• Drive new business sourcing and increase Motor Insurance sales through the B2B channel.
• Monitor team and partner performance and conduct regular reviews to improve productivity.
• Provide training, guidance, and sales support to team members and partners.
• Coordinate with internal teams and insurance companies to ensure smooth business operations.
• Focus on partner retention, business growth, and long-term relationship management.
• Track market trends, competitor activities, and opportunities within the Delhi-NCR motor insurance market.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• 3–5 years of experience in General Insurance Motor Sales or Motor Dealer Sales.
• Strong knowledge of Motor Insurance products and the automobile dealer ecosystem.
• Good understanding of the New Delhi/NCR motor dealer market and RTO dynamics.
• Proven experience in team management, B2B sales, partner management, and target achievement.
• Excellent communication, negotiation, and relationship-building skills.
• Strong leadership skills with the ability to work in a target-driven environment.

Preferred Candidate Profile

• Candidates with prior experience in Motor Insurance, General Insurance, or Motor Dealer Sales.
• Experience managing sales teams and channel partners will be preferred.
• Knowledge of Life Insurance will be an added advantage, although Motor Insurance experience is essential.
• Self-driven, result-oriented, and capable of managing aggressive business targets.

Job Title: Sales Manager

📍 Location: Bangalore

💼 Experience: 3–6 Years

🕒 Employment Type: Full-Time

Key Responsibilities

• Execute sales strategies to achieve business growth and revenue targets.
• Generate new business through client acquisition and maintain long-term client relationships.
• Ensure excellent client servicing to maximize customer retention.
• Achieve and exceed assigned sales targets.
• Analyze market trends, competitor activities, and identify new business opportunities.
• Build and leverage industry connections, especially in Tier 1 & Tier 2 cities.
• Explore emerging real estate markets to expand business.
• Collaborate with marketing and internal teams to create effective sales and promotional materials.
• Travel extensively within and outside the assigned region for client meetings. (Personal vehicle is mandatory.)

Requirements

• 3–6 years of sales/business development experience.
• Minimum 2–3 years of proven experience in real estate or related industries.
• Strong network within the real estate ecosystem.
• Excellent communication, negotiation, and relationship management skills.
• Strong strategic planning and execution capabilities.
• Target-driven with a proven track record of achieving revenue goals.
• Must own a personal vehicle and be willing to travel extensively.

• Roles and Responsibilities
• Support day-to-day process execution by maintaining accurate operational records and up-to-date documentation.
• Enter, verify, and maintain data across relevant systems with a focus on accuracy, completeness, and confidentiality.
• Provide coordination and administrative support to the HR function, including supporting documentation, updates, and status tracking.
• Coordinate effectively with the Operational Team to ensure process steps are aligned, requests are captured correctly, and follow-ups are completed on time.
• Ensure all records are stored properly and are retrievable when required for audits, reviews, or operational needs.
• Maintain a professional approach when interacting with internal stakeholders and treat sensitive information with discretion.

• Required Qualifications
• Strong understanding of process documentation and the ability to follow standardized procedures.
• Proficiency in data entry with an emphasis on accuracy and attention to detail.
• Basic knowledge of HR support workflows (e.g., document handling, status updates, and coordination with HR stakeholders).
• Ability to coordinate with an Operational Team to track requests, confirm requirements, and manage timely updates.
• Good written communication skills for maintaining clear and structured documentation.
• Ability to work onsite at Kavundampalayam, Tamil Nadu, India, and remain available during assigned working hours.

• Key Responsibilities
• Document and update process-related materials, ensuring clarity, version control, and compliance with internal standards.
• Handle routine data entry tasks, including validation checks, discrepancy identification, and correction of errors.
• Support HR-related administrative activities by preparing and organizing documents, maintaining trackers, and updating records.
• Coordinate with the Operational Team to capture process requirements, ensure correct routing of requests, and confirm completion status.
• Maintain logs and reports reflecting daily work status, outstanding items, and escalation notes as needed.
• Follow data confidentiality and internal compliance practices while handling employee and operational information.

Job Title: Sales Manager – B2C Corporate

Location: Surat, Gujarat

Experience: 2–4 Years

Employment Type: Full-Time

Department: B2C Corporate

About the Role

We are looking for an energetic, target-driven Sales Manager to drive business growth within the B2C Corporate sales vertical. The ideal candidate will be responsible for achieving regional sales targets, managing and mentoring a team of Sales Executives, and building strong relationships to deliver insurance solutions to corporate employee bases.

This role is ideal for an ambitious sales professional with experience in Insurance Sales and some exposure to team management or mentoring.

Key Responsibilities

• Lead, manage, and motivate a team of Sales Executives, including freshers.
• Drive regional revenue growth and achieve assigned sales and business targets.
• Build and maintain strong relationships with corporate partners and key stakeholders.
• Monitor team performance, conduct regular reviews, and implement strategies to improve productivity.
• Provide training, mentoring, and sales support to team members.
• Coordinate with internal operations and other teams to ensure smooth customer servicing.
• Focus on customer retention, business growth, and relationship management.
• Track market trends and identify new business opportunities.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• 2–4 years of experience in Insurance Sales.
• Experience managing, mentoring, or leading sales team members will be preferred.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Good analytical ability to understand sales data, performance trends, and team productivity.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong team-building skills with a proactive and customer-focused approach.

Preferred Candidate Profile

• Prior experience in B2C, Corporate Sales, or Insurance Sales.
• Experience handling or mentoring a team of Sales Executives, including freshers.
• Strong track record of achieving sales and revenue targets.
• Self-driven, confident, and capable of maintaining team motivation in a performance-oriented environment.

Job Title: Sales Manager – B2C Corporate

Location: Ahmedabad, Gujarat

Experience: 2–4 Years

Employment Type: Full-Time

Department: B2C Corporate

About the Role

We are looking for an energetic, target-driven Sales Manager to drive business growth within the B2C Corporate sales vertical. The ideal candidate will be responsible for achieving regional sales targets, managing and mentoring a team of Sales Executives, and building strong relationships to deliver insurance solutions to corporate employee bases.

This role is ideal for an ambitious sales professional with experience in Insurance Sales and some exposure to team management or mentoring.

Key Responsibilities

• Lead, manage, and motivate a team of Sales Executives, including freshers.
• Drive regional revenue growth and achieve assigned sales and business targets.
• Build and maintain strong relationships with corporate partners and key stakeholders.
• Monitor team performance, conduct regular reviews, and implement strategies to improve productivity.
• Provide training, mentoring, and sales support to team members.
• Coordinate with internal operations and other teams to ensure smooth customer servicing.
• Focus on customer retention, business growth, and relationship management.
• Track market trends and identify new business opportunities.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• 2–4 years of experience in Insurance Sales.
• Experience managing, mentoring, or leading sales team members will be preferred.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Good analytical ability to understand sales data, performance trends, and team productivity.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong team-building skills with a proactive and customer-focused approach.

Preferred Candidate Profile

• Prior experience in B2C, Corporate Sales, or Insurance Sales.
• Experience handling or mentoring a team of Sales Executives, including freshers.
• Strong track record of achieving sales and revenue targets.
• Self-driven, confident, and capable of maintaining team motivation in a performance-oriented environment.

Role: Sr. Manager / Sr. Chartered Accountant

📍 Location: Mumbai

🕒 Experience: 6+ Years | Immediate Joining Preferred

We are seeking a seasoned Chartered Accountant (CA) with 6+ years of experience to step into a strategic finance leadership role. This position is ideal for professionals who thrive in fast-paced environments and want to partner with senior management on financial planning, compliance, and business decision-making.

*Key Responsibilities:*

Lead financial planning, budgeting, and forecasting processes

Ensure compliance with statutory regulations, tax laws, and internal controls

Drive financial strategy to support business growth and profitability

Collaborate with leadership on investment decisions and risk management

Oversee audits, reporting, and governance frameworks

Ideal Candidate Profile:

Chartered Accountant with 6+ years of post-qualification experience

Strong expertise in accounting, compliance, and corporate finance

Proven ability to influence senior stakeholders and drive strategic outcomes

Excellent analytical, leadership, and communication skills

📧 Apply now: *info@goldenhire.in* | +91-9650754165

Job Title: Sales Manager – B2C Corporate

Location: Mumbai, Maharashtra

Experience: 2–4 Years

Employment Type: Full-Time

Department: B2C Corporate

About the Role

We are looking for an energetic, target-driven Sales Manager to drive business growth within the B2C Corporate sales vertical. The ideal candidate will be responsible for achieving regional sales targets, managing and mentoring a team of Sales Executives, and building strong relationships to deliver insurance solutions to corporate employee bases.

This role is ideal for an ambitious sales professional with experience in Insurance Sales and some exposure to team management or mentoring.

Key Responsibilities

• Lead, manage, and motivate a team of Sales Executives, including freshers.
• Drive regional revenue growth and achieve assigned sales and business targets.
• Build and maintain strong relationships with corporate partners and key stakeholders.
• Monitor team performance, conduct regular reviews, and implement strategies to improve productivity.
• Provide training, mentoring, and sales support to team members.
• Coordinate with internal operations and other teams to ensure smooth customer servicing.
• Focus on customer retention, business growth, and relationship management.
• Track market trends and identify new business opportunities.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• 2–4 years of experience in Insurance Sales.
• Experience managing, mentoring, or leading sales team members will be preferred.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Good analytical ability to understand sales data, performance trends, and team productivity.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong team-building skills with a proactive and customer-focused approach.

Preferred Candidate Profile

• Prior experience in B2C, Corporate Sales, or Insurance Sales.
• Experience handling or mentoring a team of Sales Executives, including freshers.
• Strong track record of achieving sales and revenue targets.
• Self-driven, confident, and capable of maintaining team motivation in a performance-oriented environment.

Key Responsibilities

Warehouse Operations

• Supervise daily warehouse operations, including receiving, storage, dispatch, billing coordination, documentation, and logistics activities.
• Ensure timely and accurate movement of goods within the warehouse.
• Monitor loading and unloading activities and ensure proper handling of materials.
• Maintain efficient space utilization and proper product storage practices.
• Ensure adherence to standard operating procedures and company policies.

Team Management

• Lead and guide warehouse staff to achieve operational targets.
• Allocate duties and monitor employee performance.
• Conduct daily toolbox meetings and communicate operational priorities.
• Ensure employees maintain workplace discipline, grooming, and hygiene standards.
• Motivate team members and promote a collaborative work environment.

Inventory Management

• Ensure stock accuracy through daily, monthly, and annual stock verification.
• Monitor inventory movements and support stock reconciliation activities.
• Investigate and report inventory discrepancies.
• Ensure proper storage and handling to prevent product damage.

Safety & Compliance

• Ensure compliance with safety standards and company guidelines.
• Support safety audits and implement corrective actions when required.
• Promote a safe and secure working environment.
• Maintain warehouse cleanliness and housekeeping standards.

Reporting & Documentation

• Prepare and submit daily operational reports.
• Maintain accurate warehouse records and documentation.
• Track billing status and coordinate with relevant departments.
• Escalate operational issues and provide timely updates to management.

Customer & Process Management

• Address operational issues promptly to ensure uninterrupted service.
• Coordinate with internal teams to ensure smooth warehouse functioning.
• Support continuous improvement initiatives and cost-control measures.

Required Skills & Competencies

• Team Leadership and People Management
• Warehouse Operations Management
• Inventory Control and Stock Management
• Time Management and Planning Skills
• Problem-Solving and Decision-Making
• Good Communication and Interpersonal Skills
• Computer Proficiency (MS Office/ERP Systems)
• Ability to Handle Operational Challenges

Qualification & Experience

• Any Graduate.
• 2–5 years of experience in Warehouse, Logistics, Supply Chain, or Inventory Operations.
• Prior experience in a supervisory or team lead role will be preferred.

Key Attributes

• Strong ownership and accountability.
• Ability to work under pressure and meet deadlines.
• Result-oriented and proactive approach.
• Good organizational and coordination skills.

Roles and Responsibilities

• Handle customer interactions with professionalism, patience, and empathy in a fast-paced onsite environment.
• Record, track, and update customer cases using CRM tools to ensure timely follow-ups.
• Collect and document feedback from customers to support continuous improvement of station experience.
• Coordinate with station staff and support functions to resolve operational gaps affecting customer satisfaction.
• Maintain compliance with company policies, data handling practices, and confidentiality requirements.

Key Responsibilities

• Answer customer queries and guide them to the right services, platforms, and available options.
• Log every interaction in the CRM, including issue type, customer details, timestamps, and next steps.
• Follow up on pending cases and ensure resolution milestones are documented and communicated.
• Identify recurring concerns and report patterns to relevant teams to improve service delivery.
• Support day-to-day station coordination by sharing accurate updates with internal stakeholders.
• Ensure customer interactions meet quality expectations, including clarity, accuracy, and respectful handling.
• Adhere to escalation procedures and provide timely status updates for high-impact customer issues.
• Maintain organized records and ensure customer data is handled responsibly according to policy.

Minimum 6 month of Experience required

✨ Role Overview:

Provide outbound sales support services for customers looking to book holiday packages with good communication skills.

🔹 Key Responsibilities:

Itinerary Planning: Creating day-by-day travel plans including sightseeing, meals & activities.

Booking & Reservations: Flights, hotels, transfers, and attraction/event tickets

Destination Expertise: Sharing local info, best times to visit, weather updates, and travel tips.

Handle client queries & design customized packages.

Payment handling as per policies & setting correct expectations.

👤 Candidate Profile:

Mix of Graduates/Undergraduates

Job Title: Hardware & Desktop Support Engineer

Department: Information Technology

Location: Surat, Gujarat

Employment Type: Full-Time

Experience: 1–3 Years

Job Summary

We are looking for a proactive Hardware & Desktop Support Engineer to provide technical support for desktops, laptops, printers, IP phones, and other end-user devices.

The ideal candidate should have strong troubleshooting skills and the ability to provide efficient L1/L2 technical support in a fast-paced enterprise environment.

Key Responsibilities

• Install, configure, and troubleshoot Windows 10/11 desktops and laptops.
• Provide L1/L2 technical support to end users.
• Diagnose and resolve hardware-related issues.
• Install and configure printers, scanners, and peripheral devices.
• Install and configure operating systems, drivers, and software applications.
• Configure and troubleshoot Microsoft Outlook and Microsoft Office.
• Perform basic Active Directory user management.
• Troubleshoot network connectivity, LAN, and Wi-Fi issues.
• Support IP phones and video conferencing systems.
• Perform hardware upgrades, preventive maintenance, and system health checks.
• Maintain IT asset inventory and technical documentation.
• Coordinate with vendors for warranty claims, repairs, and hardware replacements.
• Support antivirus, endpoint security, and patch management.
• Manage and resolve user tickets within defined SLA timelines.
• Provide remote technical support when required.

Required Skills

• Strong knowledge of Windows 10/11 installation and troubleshooting.
• Good knowledge of Microsoft Office and Outlook support.
• Basic understanding of Active Directory.
• Basic networking knowledge, including IP, DNS, and DHCP.
• Experience with printer and peripheral troubleshooting.
• Hardware assembly, diagnostics, and troubleshooting skills.
• Familiarity with remote support tools.
• Good communication and interpersonal skills.
• Strong customer service and problem-solving abilities.

Preferred Qualifications

• Diploma/Bachelor's Degree in IT, Computer Science, or a related field.
• CompTIA A+ certification is preferred.
• Microsoft certification will be an advantage.

Key Competencies

• Hardware & Desktop Troubleshooting
• Windows Administration
• L1/L2 Technical Support
• Active Directory
• Microsoft Office & Outlook
• Basic Networking
• Printer & Peripheral Support
• IT Asset Management
• Endpoint Security
• Vendor Coordination
• Ticket & SLA Management

Ideal Candidate

The ideal candidate should be technically strong, proactive, service-oriented, and capable of handling multiple user issues efficiently while maintaining a high level of professionalism in an enterprise environment.

Tax Support Expert is one who understand the Tax Filing of Direct and Indirect taxes and assist KDK Customers in their queries pertaining to Tax filing or software technical problem. Under this, customer’s issues could be related to the KDK applications used by him like Income tax, TDS, GST, or any other Tax compliance application.

Job Description

·        To support to the customers via remote access or over

·        To Listen and understand the queries and provide support and resolution to such

·        To be available and upgrade the knowledge of the KDK products to assist the

·        To update the information on Support application in rightful

To be flexible with 50+ customer calls during the day.

Email: recruit@kdksoftware.com