Job Title: Operations & Customer Experience Manager

Location: Gurugram

Job Type: Full-time

Role Overview

We are looking for a highly organized and data-driven Operations & Customer Experience Manager to oversee last-mile logistics and customer support operations. The ideal candidate will ensure seamless delivery and pickup processes, resolve customer escalations, improve operational efficiency, and collaborate with cross-functional teams to deliver an exceptional customer experience.

Key Responsibilities

• Monitor daily operations, including dispatch, deliveries, and pickups.
• Manage customer complaints (FIRs) and ensure timely resolution.
• Track operational metrics and analyze reports to identify process improvements.
• Handle high-priority customer escalations and consumer complaints.
• Lead and coach the customer support team, ensuring productivity and service quality.
• Coordinate with Warehouse, Tech, Finance, and Marketing teams to resolve operational issues.
• Maintain operational discipline by monitoring attendance, reporting, and performance.
• Drive process improvements to reduce recurring issues and enhance customer satisfaction.

Required Skills & Qualifications

• 4–8 years of experience in Operations, Customer Experience, or Logistics.
• Strong analytical and reporting skills.
• Experience handling customer escalations and service recovery.
• Excellent cross-functional coordination and leadership abilities.
• Strong problem-solving and decision-making skills.
• Proficiency in Excel and CRM/Operations management tools.
• Excellent communication and stakeholder management skills.

Job Title: Sales Manager

📍 Location: Bangalore

💼 Experience: 3–6 Years

🕒 Employment Type: Full-Time

Key Responsibilities

• Execute sales strategies to achieve business growth and revenue targets.
• Generate new business through client acquisition and maintain long-term client relationships.
• Ensure excellent client servicing to maximize customer retention.
• Achieve and exceed assigned sales targets.
• Analyze market trends, competitor activities, and identify new business opportunities.
• Build and leverage industry connections, especially in Tier 1 & Tier 2 cities.
• Explore emerging real estate markets to expand business.
• Collaborate with marketing and internal teams to create effective sales and promotional materials.
• Travel extensively within and outside the assigned region for client meetings. (Personal vehicle is mandatory.)

Requirements

• 3–6 years of sales/business development experience.
• Minimum 2–3 years of proven experience in real estate or related industries.
• Strong network within the real estate ecosystem.
• Excellent communication, negotiation, and relationship management skills.
• Strong strategic planning and execution capabilities.
• Target-driven with a proven track record of achieving revenue goals.
• Must own a personal vehicle and be willing to travel extensively.

• Roles and Responsibilities
• Support day-to-day process execution by maintaining accurate operational records and up-to-date documentation.
• Enter, verify, and maintain data across relevant systems with a focus on accuracy, completeness, and confidentiality.
• Provide coordination and administrative support to the HR function, including supporting documentation, updates, and status tracking.
• Coordinate effectively with the Operational Team to ensure process steps are aligned, requests are captured correctly, and follow-ups are completed on time.
• Ensure all records are stored properly and are retrievable when required for audits, reviews, or operational needs.
• Maintain a professional approach when interacting with internal stakeholders and treat sensitive information with discretion.

• Required Qualifications
• Strong understanding of process documentation and the ability to follow standardized procedures.
• Proficiency in data entry with an emphasis on accuracy and attention to detail.
• Basic knowledge of HR support workflows (e.g., document handling, status updates, and coordination with HR stakeholders).
• Ability to coordinate with an Operational Team to track requests, confirm requirements, and manage timely updates.
• Good written communication skills for maintaining clear and structured documentation.
• Ability to work onsite at Kavundampalayam, Tamil Nadu, India, and remain available during assigned working hours.

• Key Responsibilities
• Document and update process-related materials, ensuring clarity, version control, and compliance with internal standards.
• Handle routine data entry tasks, including validation checks, discrepancy identification, and correction of errors.
• Support HR-related administrative activities by preparing and organizing documents, maintaining trackers, and updating records.
• Coordinate with the Operational Team to capture process requirements, ensure correct routing of requests, and confirm completion status.
• Maintain logs and reports reflecting daily work status, outstanding items, and escalation notes as needed.
• Follow data confidentiality and internal compliance practices while handling employee and operational information.

Role: Sr. Manager / Sr. Chartered Accountant

📍 Location: Mumbai

🕒 Experience: 6+ Years | Immediate Joining Preferred

We are seeking a seasoned Chartered Accountant (CA) with 6+ years of experience to step into a strategic finance leadership role. This position is ideal for professionals who thrive in fast-paced environments and want to partner with senior management on financial planning, compliance, and business decision-making.

*Key Responsibilities:*

Lead financial planning, budgeting, and forecasting processes

Ensure compliance with statutory regulations, tax laws, and internal controls

Drive financial strategy to support business growth and profitability

Collaborate with leadership on investment decisions and risk management

Oversee audits, reporting, and governance frameworks

Ideal Candidate Profile:

Chartered Accountant with 6+ years of post-qualification experience

Strong expertise in accounting, compliance, and corporate finance

Proven ability to influence senior stakeholders and drive strategic outcomes

Excellent analytical, leadership, and communication skills

📧 Apply now: *info@goldenhire.in* | +91-9650754165

Key Responsibilities

Warehouse Operations

• Supervise daily warehouse operations, including receiving, storage, dispatch, billing coordination, documentation, and logistics activities.
• Ensure timely and accurate movement of goods within the warehouse.
• Monitor loading and unloading activities and ensure proper handling of materials.
• Maintain efficient space utilization and proper product storage practices.
• Ensure adherence to standard operating procedures and company policies.

Team Management

• Lead and guide warehouse staff to achieve operational targets.
• Allocate duties and monitor employee performance.
• Conduct daily toolbox meetings and communicate operational priorities.
• Ensure employees maintain workplace discipline, grooming, and hygiene standards.
• Motivate team members and promote a collaborative work environment.

Inventory Management

• Ensure stock accuracy through daily, monthly, and annual stock verification.
• Monitor inventory movements and support stock reconciliation activities.
• Investigate and report inventory discrepancies.
• Ensure proper storage and handling to prevent product damage.

Safety & Compliance

• Ensure compliance with safety standards and company guidelines.
• Support safety audits and implement corrective actions when required.
• Promote a safe and secure working environment.
• Maintain warehouse cleanliness and housekeeping standards.

Reporting & Documentation

• Prepare and submit daily operational reports.
• Maintain accurate warehouse records and documentation.
• Track billing status and coordinate with relevant departments.
• Escalate operational issues and provide timely updates to management.

Customer & Process Management

• Address operational issues promptly to ensure uninterrupted service.
• Coordinate with internal teams to ensure smooth warehouse functioning.
• Support continuous improvement initiatives and cost-control measures.

Required Skills & Competencies

• Team Leadership and People Management
• Warehouse Operations Management
• Inventory Control and Stock Management
• Time Management and Planning Skills
• Problem-Solving and Decision-Making
• Good Communication and Interpersonal Skills
• Computer Proficiency (MS Office/ERP Systems)
• Ability to Handle Operational Challenges

Qualification & Experience

• Any Graduate.
• 2–5 years of experience in Warehouse, Logistics, Supply Chain, or Inventory Operations.
• Prior experience in a supervisory or team lead role will be preferred.

Key Attributes

• Strong ownership and accountability.
• Ability to work under pressure and meet deadlines.
• Result-oriented and proactive approach.
• Good organizational and coordination skills.

Roles and Responsibilities

• Handle customer interactions with professionalism, patience, and empathy in a fast-paced onsite environment.
• Record, track, and update customer cases using CRM tools to ensure timely follow-ups.
• Collect and document feedback from customers to support continuous improvement of station experience.
• Coordinate with station staff and support functions to resolve operational gaps affecting customer satisfaction.
• Maintain compliance with company policies, data handling practices, and confidentiality requirements.

Key Responsibilities

• Answer customer queries and guide them to the right services, platforms, and available options.
• Log every interaction in the CRM, including issue type, customer details, timestamps, and next steps.
• Follow up on pending cases and ensure resolution milestones are documented and communicated.
• Identify recurring concerns and report patterns to relevant teams to improve service delivery.
• Support day-to-day station coordination by sharing accurate updates with internal stakeholders.
• Ensure customer interactions meet quality expectations, including clarity, accuracy, and respectful handling.
• Adhere to escalation procedures and provide timely status updates for high-impact customer issues.
• Maintain organized records and ensure customer data is handled responsibly according to policy.

Minimum 6 month of Experience required

✨ Role Overview:

Provide outbound sales support services for customers looking to book holiday packages with good communication skills.

🔹 Key Responsibilities:

Itinerary Planning: Creating day-by-day travel plans including sightseeing, meals & activities.

Booking & Reservations: Flights, hotels, transfers, and attraction/event tickets

Destination Expertise: Sharing local info, best times to visit, weather updates, and travel tips.

Handle client queries & design customized packages.

Payment handling as per policies & setting correct expectations.

👤 Candidate Profile:

Mix of Graduates/Undergraduates

Test Materialisation & Execution Engineer

Location: Bangalore (On-site/Hybrid)

Experience: 5–10 Years

About the Role

We are looking for a skilled Test Materialisation & Execution Engineer to design, build, and enhance testing infrastructure that enables reliable and efficient software validation. The role involves working on test frameworks, execution environments, automation systems, and developer tooling to improve software quality at scale.

The ideal candidate is a strong problem solver with hands-on experience in testing ecosystems, build systems, and scalable execution environments. You should be comfortable working with complex codebases and building solutions that help engineering teams ship reliable software faster.

Key Responsibilities

• Design and develop test execution frameworks and automation solutions.
• Build and maintain systems for test discovery, execution, reporting, and validation.
• Work with test runners, build systems, and development ecosystems to improve testing workflows.
• Develop scalable and reliable execution environments using sandboxed or containerized technologies.
• Integrate testing solutions with CI/CD pipelines and engineering workflows.
• Analyze test performance, reliability, and effectiveness to improve developer productivity.
• Work with engineering teams to identify and resolve flaky tests and improve test coverage.
• Build tools that enable safe execution of generated or untrusted code at scale.

Must Have Skills

• Hands-on experience with test frameworks and runners in at least one major programming ecosystem (Java, .NET, or similar).
• Strong understanding of build systems and software execution environments.
• Experience with sandboxed or containerized execution approaches.
• Strong programming skills in Python and/or TypeScript.
• Experience designing and implementing automation solutions.
• Ability to understand complex software systems and deliver production-ready solutions.

Good to Have

• Experience with CI/CD pipeline internals.
• Knowledge of code coverage tools and test analytics.
• Experience with flaky test detection and mitigation strategies.
• Exposure to test-impact analysis techniques.
• Experience safely executing untrusted, generated, or dynamically created code.
• Experience building developer tools or engineering productivity platforms.

What We Look For

• Strong ownership mindset and ability to deliver end-to-end solutions.
• Fast learner who can quickly understand unfamiliar codebases and technologies.
• Passion for improving developer productivity and software quality.
• Ability to solve complex technical challenges with minimal supervision.

Work Location

Bangalore – On-site / Hybrid

Tax Support Expert is one who understand the Tax Filing of Direct and Indirect taxes and assist KDK Customers in their queries pertaining to Tax filing or software technical problem. Under this, customer’s issues could be related to the KDK applications used by him like Income tax, TDS, GST, or any other Tax compliance application.

Job Description

·        To support to the customers via remote access or over

·        To Listen and understand the queries and provide support and resolution to such

·        To be available and upgrade the knowledge of the KDK products to assist the

·        To update the information on Support application in rightful

To be flexible with 50+ customer calls during the day.

Email: recruit@kdksoftware.com