Roles and Responsibilities

• Own the full-cycle hiring process from intake through offer acceptance for assigned requisitions.
• Develop and execute sourcing and outreach plans aligned to business needs and role profiles.
• Manage applicant tracking workflows to ensure timely movement of candidates through each stage.
• Partner with hiring managers to clarify job requirements, define success criteria, and refine search strategies.
• Maintain a consistent, positive candidate experience across scheduling, communication, and follow-up.
• Track recruiting metrics and provide updates on pipeline health, conversion rates, and time-to-fill.
• Build and sustain talent pipelines by leveraging proactive search and targeted market mapping.
• Coordinate interviews, screening schedules, and hiring steps while ensuring clean documentation.
• Collaborate internally to improve recruiting workflows, ensuring compliance with internal policies and processes.
• Contribute to continuous improvement of recruiting strategy based on performance insights and feedback.

Required Qualifications

• Experience owning end-to-end recruiting for multiple role types in a fast-paced environment.
• Proven experience managing and optimizing recruiting pipelines using an applicant tracking system.
• Demonstrated ability to create and execute sourcing strategies, including targeted outreach.
• Strong candidate relationship management skills with a focus on responsiveness and professionalism.
• Experience partnering with hiring managers to translate business requirements into effective screening criteria.
• Ability to manage multiple requisitions simultaneously while maintaining accuracy and timeliness.
• Strong communication skills across email, phone, and video interviews in a remote setting.
• Comfort working with recruiting metrics and providing clear reporting on progress and bottlenecks.
• Detail-oriented documentation practices to ensure accurate candidate records and audit-ready notes.
• Ability to operate independently, prioritize effectively, and meet deadlines consistently.

Key Responsibilities

• Coordinate requisition intake, confirm role requirements, and set hiring timelines with stakeholders.
• Design sourcing plans, run outreach campaigns, and build talent pools for current and future needs.
• Screen candidates against requirements, highlight match quality, and recommend next steps.
• Update candidate statuses, manage interview scheduling logistics, and maintain high data integrity in the ATS.
• Drive communication throughout the process, including candidate updates, feedback collection, and scheduling.
• Ensure candidates receive clear expectations, timely responses, and a respectful recruiting experience.
• Maintain recruiting reporting dashboards and provide regular status updates to hiring teams.
• Identify process improvements (workflow, templating, outreach messaging, or funnel strategy) based on results.
• Support offer coordination by aligning stakeholders, preparing candidates, and confirming acceptance details.
• Continuously evaluate sourcing channel performance and adjust strategy to improve conversion and speed.

Business Development Manager – Recruitment Specialist

Location: Remote, India

Experience: 5–7 Years

Employment Type: Full-Time

About the Role

We are looking for an experienced Business Development Manager with strong experience in the staffing and recruitment industry.

The ideal candidate should have a proven track record of bringing new clients for FTE/IT and non-IT hiring requirements, managing staffing vendors, and building long-term client relationships.

This role is best suited for someone who already understands the recruitment/staffing market and has an established network of HRs, Talent Acquisition teams, hiring managers, and companies.

Key Requirements

• 5–7 years of overall experience in Business Development / Sales.
• Minimum 3 years of experience in Staffing, Recruitment, or Recruitment Vendor Management.
• Proven experience in onboarding new clients for FTE hiring requirements.
• Strong understanding of the staffing and recruitment industry.
• Existing and active client base/network is highly preferred.
• Experience working with corporate clients, HR teams, TA teams, and hiring managers.
• Proven ability to generate new business through existing relationships as well as new client acquisition.
• Experience handling the complete business development cycle — lead generation, client meetings, requirement understanding, negotiation, onboarding, and relationship management.
• Strong communication, negotiation, and relationship-building skills.
• Ability to work independently in a remote environment.

Key Responsibilities

• Identify and acquire companies with active FTE hiring requirements.
• Generate new recruitment/staffing business through existing network and new outreach.
• Build and maintain relationships with HR, Talent Acquisition, and business stakeholders.
• Understand client hiring requirements and convert them into business opportunities.
• Onboard new clients and establish long-term recruitment partnerships.
• Develop and maintain a healthy sales pipeline.
• Drive revenue through new client acquisition and repeat business.
• Maintain regular communication with clients and identify additional hiring opportunities.

Ideal Candidate

You will be a strong fit if you:

• Have spent significant time in staffing/recruitment sales.
• Have personally onboarded recruitment clients.
• Already have a strong network of companies and HR/Talent Acquisition professionals.
• Have experience generating consistent business from your client relationships.
• Understand how recruitment agencies, staffing companies, and hiring vendors operate.
• Can independently take ownership of client acquisition and revenue generation.

Important

An existing client network and proven ability to bring FTE hiring clients will be a major advantage for this role.

Roles and Responsibilities

• Provide end-to-end customer support for flight-related inquiries, booking changes, and travel documentation requests from a remote environment.
• Deliver accurate guidance on check-in procedures, baggage rules, seating options, fare conditions, and travel policies.
• Use strong communication to explain processes clearly, confirm customer details, and manage expectations throughout each interaction.
• Investigate customer concerns by reviewing account information, itinerary details, and service history, ensuring responses are timely and consistent.
• Resolve issues such as schedule changes, cancellations, missed connections, or service requests while following internal decision guidelines.
• Apply aviation security and compliance requirements during every customer interaction, including identity verification and safeguarding confidential information.
• Coordinate with internal teams (e.g., operations, reservations, and ticketing support) to ensure escalations are handled efficiently.
• Document all interactions in the customer support system with complete, accurate notes and relevant resolution outcomes.
• Maintain a high level of professionalism and service quality while handling high-volume or time-sensitive customer needs.
• Meet performance targets related to response times, customer satisfaction, and issue resolution quality.

Required Qualifications

• Experience in customer-facing support roles or call/chat-based customer service environments.
• Strong problem-solving ability with a track record of resolving inquiries accurately and efficiently.
• Excellent written and verbal communication skills, including active listening and clear explanation of policies.
• Working knowledge of aviation customer service standards and familiarity with security or compliance expectations.
• Ability to handle sensitive customer data responsibly in accordance with privacy and information security practices.
• Comfort working remotely with reliable internet, a suitable workspace, and the ability to follow structured processes.
• High attention to detail when verifying traveler information, documenting cases, and applying policy rules.
• Ability to manage multiple requests, prioritize effectively, and remain calm in stressful situations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and/or chat, ensuring accurate and policy-compliant outcomes.
• Verify traveler identity and eligibility for requests according to established compliance and security procedures.
• Process changes and assist with itinerary updates by following approved workflows and verification steps.
• Identify root causes of recurring issues and apply best practices to prevent repeat contact where possible.
• Escalate complex cases to the appropriate teams while providing clear summaries, timelines, and supporting details.
• Maintain detailed case documentation, ensuring each ticket includes actions taken, outcomes, and next steps.
• Ensure all communications reflect current operational guidance, fare/ticket conditions, and customer service standards.
• Continuously follow training updates for procedures, security expectations, and customer communication guidelines.
• Contribute to process improvements by sharing feedback on common customer friction points and workflow gaps.