Senior Executive Ticketing Operations Travel Consultant Jobs in Mumbai

Job Title: Senior Executive Ticketing Operations–

Travel Consultant

Industry: Travel & Tourism only

Experience: 2–4 Years

Location: Malad, Mumbai (Work from Office)

Job Description:

We are hiring a Ticketing Operations (Travel Consultant) with hands-on experience in

flight bookings, reissues, refunds, and fare rules. The role requires strong knowledge of

GDS systems and airline procedures, supporting both B2B and B2C ticketing

operations.

Key Responsibilities:

• Handle group booking requests from B2B partners (travel agents, corporates,

etc.)

• Provide best fare quotes, negotiate group rates with airlines

• Issue tickets, handle reissuance, cancellations, and refunds

• Coordinate with airline representatives for seat blocks, PNRs, and confirmations

• Manage end-to-end group travel itineraries, including pre- and post-sales

support

• Maintain relationships with airline partners and B2B clients

• Keep updated with airline policies, group fare trends, and industry regulations

• Generate and share reports on group booking performance and pipeline

Required Skills & Qualifications:

• 2–3 years of experience in travel consulting with focus on group bookings (B2B)

• 2 -3 years of hands-on experience of GDS systems -Amadeus, Galileo, Sabre

• Excellent communication and negotiation skills

• Ability to handle multiple group requests and tight deadlines

• Strong attention to detail and customer service orientation

1.Conduct employee induction and support employee engagement activities.

2.Handle recruitment activities including screening, coordination, and onboarding

3.Carrying out induction program for new joiners.

4.On board joining documentation and formalities.

5.Prepare and issue HR letters such as Offer Letters, Appointment Letters,

Service,Bonds, and Confirmation Letters.

6.Handling the recruitment MIS

Job Title: Travel Sales Consultant – Holidays & Leisure Packages

Location: Mumbai

Experience Required: 1.5 – 2 Years

About the Role

We are looking for a dynamic and result-oriented Travel Sales Consultant with experience in the travel industry and a strong background in leisure and holiday sales. The ideal candidate should possess excellent destination knowledge, expertise in holiday package creation, and the ability to convert travel inquiries into successful sales.

Key Responsibilities

• Handle customer inquiries for domestic and international holiday packages.
• Design and customize travel itineraries based on client preferences, budgets, and travel requirements.
• Prepare package costing, quotations, and travel proposals.
• Coordinate with hotels, airlines, transport providers, and other travel vendors.
• Provide accurate information regarding destinations, sightseeing, transfers, visas, and travel logistics.
• Build and maintain strong relationships with clients to ensure repeat business.
• Negotiate with suppliers to obtain competitive rates and maximize profitability.
• Follow up on leads and inquiries to achieve sales targets and conversion goals.
• Stay updated on travel trends, destinations, and industry developments.

Required Skills & Qualifications

• 1.5 to 2 years of experience in the Travel Industry.
• Proven experience in Leisure/Holiday Package Sales.
• Strong knowledge of Domestic and International Destinations.
• Hands-on experience in Holiday Package Creation, Costing, and Itinerary Planning.
• Understanding of hotels, sightseeing arrangements, transfers, visas, and travel logistics.
• Excellent communication, presentation, negotiation, and client-handling skills.
• Strong sales acumen with a proven track record of converting inquiries into bookings.
• Proficiency in MS Office and travel booking tools is an added advantage.

Mandatory Requirements

• Travel industry experience is mandatory.
• Destination knowledge and package-making experience are essential.
• Candidates from non-travel backgrounds will not be considered.

Why Join Us?

• Competitive salary package.
• Opportunity to work with a growing travel organization.
• Exposure to domestic and international travel products.
• Performance-driven work culture with growth opportunities.

Job Title: Head of DMC Operations – B2B Holidays

Department: Operations – DMC

Location: Mumbai

Reporting To: Director

About Eagle Crest Holidays

Eagle Crest Holidays is a leading B2B destination management specialist delivering

curated FIT and group travel solutions to travel partners. With a strong focus on service

reliability, supplier excellence, and seamless on-ground execution, we enable our

partners to scale their holiday business with confidence.

Role Overview

The Head of DMC Operations will lead and own the entire operations function across

destinations, ensuring scalable, efficient, and high-quality delivery of all B2B holiday

services. This role goes beyond execution — it requires strategic leadership in process

excellence, supplier ecosystem development, team building, and service innovation.

The incumbent will be responsible for driving operational efficiency, improving partner

experience, optimizing costs, and building a future-ready operations framework to

support business growth.

Key Responsibilities

1. Strategic Leadership & Operations Ownership

• Own end-to-end DMC operations across FIT, GIT, and series departures globally.

• Define and execute the operations strategy aligned with business growth targets.

• Build scalable systems and processes to support multi-destination expansion.

• Act as the central decision-maker for all operational escalations and risk

management.

2. Team Leadership & Capability Building

• Lead, structure, and scale the operations team across geographies and

destinations.

• Hire, mentor, and develop second-line leadership (team leads, assistant

managers).

• Drive a high-performance, accountability-driven culture with clear KPIs.

• Ensure continuous training on destinations, systems, and service excellence.

3. Service Excellence & Customer Experience

• Define service standards and ensure consistent delivery across all bookings.

• Own key B2B partner experience and satisfaction metrics (CSAT, repeat

business).

• Oversee handling of high-impact escalations and critical live tour issues.

• Build proactive service recovery frameworks to enhance partner trust.

4. Supplier Strategy & Ecosystem Management

• Develop and strengthen strategic relationships with global DMC partners, hotels,

transporters, and ground handlers.

• Collaborate with contracting/product teams to optimize rates, allocations, and

availability.

• Establish supplier performance frameworks, SLAs, and quality benchmarks.

• Drive cost optimization without compromising service quality.

5. Process Excellence, Automation & SOP Governance

• Design, implement, and continuously improve SOPs across the operations

lifecycle.

• Drive automation and digitization through CRM, B2B platforms, and workflow

tools.

• Reduce manual errors, improve turnaround times, and enhance operational

efficiency.

• Standardize operations across destinations for consistency and scalability.

6. Commercial & Financial Oversight

• Partner with finance and product teams on margins, cost controls, and

profitability.

• Oversee dispute resolution related to cancellations, refunds, and supplier

claims.

• Monitor operational costs, leakages, and inefficiencies.

• Contribute to pricing strategy through operational insights.

7. Cross-Functional Collaboration

• Work closely with B2B sales to improve conversion through operational

confidence.

• Align with product and contracting teams on destination readiness and supply

gaps.

• Support business expansion into new destinations with operational feasibility

inputs.

8. MIS, Analytics & Governance

• Drive data-led decision-making through detailed MIS and dashboards.

• Monitor KPIs such as TAT, booking accuracy, issue rates, cost per booking, and

partner satisfaction.

• Identify trends, risks, and improvement opportunities proactively.

• Present periodic reviews to leadership with actionable insights.

Skills & Competencies

• Strong leadership with strategic and execution balance

• Deep understanding of global DMC operations and supplier ecosystems

• Excellent problem-solving and crisis management ability

• Commercial acumen with cost and margin awareness

• High process orientation with a focus on scalability and automation

• Strong stakeholder management across internal and external teams

Qualifications & Experience

• Graduate in Tourism, Hospitality, or related field (MBA preferred)

• 8–15 years of experience in DMC / tour operations

• Minimum 3–5 years in a leadership role managing large operations teams

• Strong experience in B2B outbound/inbound operations with Indian travel agents

• Proven track record of scaling operations and improving service metrics

What Eagle Crest Holidays Offers

• Leadership ownership of a growing DMC business

• Opportunity to build and scale multi-destination operations

• High visibility role working closely with senior leadership

• Fast-track growth into regional or business leadership roles

JOB TITLE: Sales Manager – Data Center Operators

LOCATION: Mumbai

EXPERIENCE: 6–12 Years

ROLE SUMMARY

We are hiring a Sales Manager to drive business exclusively with Data Center Operators, including colocation, hyperscale, and wholesale data centers. The role focuses on building strong relationships and closing high-value deals in the data center ecosystem.

KEY RESPONSIBILITIES

• Manage and grow relationships with Data Center Operators

• Identify opportunities related to expansions and new builds

• Drive full sales lifecycle including RFPs, negotiations, and closure

• Engage with senior decision-makers and influencers

• Track market trends and competitor activities

• Achieve quarterly and annual sales targets

REQUIRED SKILLS & EXPERIENCE

• Mandatory experience selling to Data Center Operators

• Strong understanding of data center ecosystem

• Proven ability to close large and consultative deals

• Excellent communication and negotiation skills

PREFERRED BACKGROUND

• Data Centers / Colocation / Hyperscale

• IT Infrastructure / Power / Cooling / Connectivity

Job Title : Area Sales Executive – Medical Devices

Location: Mumbai, Maharashtra

Job Type: Full Time

Experience Required: 2+ Years

Role Overview

We are looking for dynamic and result-driven sales professionals to join our team in Chennai. The role involves promoting and selling medical devices while building strong relationships with healthcare professionals and institutions.

Key Responsibilities

• Promote and sell medical devices to hospitals, clinics, and healthcare professionals
• Build and maintain strong relationships with doctors, procurement teams, and stakeholders
• Identify new business opportunities and expand market presence
• Conduct regular field visits and follow up on leads
• Achieve sales targets and contribute to overall business growth
• Provide market feedback and track competitor activities

Requirements

Must Have

• Basic experience or exposure to sales (Healthcare preferred)
• Eagerness to learn and grow in the medical sales field
• Good communication and interpersonal skills

We are looking for a Sales Executive for Capital Equipment who manages the full sales cycle for high - value machinery ( like industrial , pharma process & packaging equipment ) from lead generation to closure , requiring strong technical knowledge ( Engineering background often preferred ) , B2B skills , client relationship building , market analysis , and frequent travel to meet targets , focusing on value based solutions for industrial / corporate client .

Key Responsibilities :-

• Sales Strategy & Execution :- Generate leads , prospect new clients ( consultants , EPCs , corporates ) , manage inquiries , conduct product demos / presentations , prepare proposals , negotiate , and close deals
• Technical Expertise :- Understand complex equipment ( Eg :- Process , Packaging equipment ) , explain benefits , and tailor solutions to customer needs
• Client & Relationship Management :- Build strong bonds with key accounts , understand industry trends ( Pharma , F & B ) , and provide after sales - support .
• Market & Reporting :- Support marketing , participate in trade shows , analyze competition , and provide sales forecasts
• Operations :- Manage sales pipeline , use CRM , travel extensively , and co-ordinate with internal teams ( service , project management )

Desired Profile :-

• Education :- Bachelor's or Diploma in Engineering ( Mechanical)
• Experience :- 2-5 years in B2B technical / industrial / capital equipment sales
• Skills :- Analytical , Negotiation , Presentation , Communication , Capital Equipment / Sales process equipment / Packaging
• Attributes :- Proactive , Relationship focused , Travel ready

Industries Served :-

• Pharma , Food Process Equipment

Salary Offered :- As per industry norms

Job Location :- Mumbai ( Goregaon )

Working Days :- Monday - Saturday