Sap Customer Relationship Management Crm Jobs in Bangalore

About Anderson RV Sales and Rentals

Anderson RV Sales and Rentals is a customer-focused RV dealership based in Anderson, California, serving RV enthusiasts across the region with new and pre-owned sales, rentals, service, parts, and financing. Our team is built on friendly, experienced staff who go beyond expectations to create long-term relationships with every customer we serve. As we expand our support operations, we are hiring remote Customer Service Representatives based in Canada to help us deliver the same personalized experience to a growing customer base.

Position Summary

The Customer Service Representative is the first point of contact for prospective and existing customers. You will handle inbound inquiries about RV sales, rentals, service appointments, and parts orders, resolve customer concerns, and coordinate with our sales, service, and rental teams to ensure every customer feels supported from first call through post-sale follow-up. This is a fully remote role open to candidates located anywhere in Canada.

Key Responsibilities

• Respond to inbound customer inquiries by phone, email, live chat, and web forms in a professional, friendly, and timely manner.
• Answer questions about RV inventory, rental availability, pricing, financing options, service scheduling, and parts.
• Book, modify, and confirm RV rental reservations and service appointments in the dealership management system.
• Follow up on sales leads and hand off qualified prospects to the appropriate sales representative.
• Resolve customer complaints and issues by identifying the problem, offering solutions, and escalating to the right department when needed.
• Maintain accurate customer records, notes, and communication history in the CRM.
• Coordinate with service, parts, sales, and finance teams to keep customers informed on the status of their requests.
• Process rental payments, refunds, and deposits following company policy.
• Contribute to customer satisfaction surveys, follow-up outreach, and retention campaigns.
• Meet or exceed individual and team KPIs for response time, resolution rate, and customer satisfaction (CSAT).

Requirements

Must Have

• Legally authorized to work in Canada (Canadian citizen, permanent resident, or valid work permit).
• 1–3 years of customer service, contact centre, or front-desk experience.
• Excellent verbal and written English communication skills.
• Strong computer literacy and comfort with CRM systems, email, video conferencing, and Microsoft Office / Google Workspace.
• Reliable high-speed internet connection (minimum 50 Mbps download / 10 Mbps upload) and a quiet, dedicated home workspace.
• Availability to work standard Pacific Time business hours, including some Saturdays on a rotating basis.
• High school diploma or equivalent (GED).

Nice to Have

• Prior experience in RV, automotive, powersports, marine, or dealership environments.
• Familiarity with dealership management software (e.g., IDS, Dealertrack, Motility) or reservation platforms.
• Bilingual (English / French) is an asset.
• Post-secondary education in business, hospitality, tourism, or a related field.

Home Office Requirements

• Personal computer or laptop meeting modern performance standards (a company stipend or equipment may be provided after successful onboarding).
• Wired headset with microphone.
• Distraction-free workspace suitable for handling confidential customer information.

Compensation & Benefits

• Base salary: CAD $45,000 – $55,000 per year (approximately $22–$26 per hour), commensurate with experience.
• Performance bonus: Quarterly CSAT and productivity bonus of up to CAD $2,500 annually.
• Paid time off, statutory holidays, and paid sick leave in line with provincial employment standards.
• Health and dental benefits allowance for full-time employees after 90 days.
• Home-office equipment stipend and monthly internet allowance.
• Paid training and ongoing professional development.
• Employee discounts on RV rentals, parts, and service.

*CaliforniaJobs#CM#Hybrid#*

An Enterprise Staffing Company Operating Within The Bay Area Axis of California is Sourcing for *Accounting & Audit Domain Experts*

*Pay: $60-$100 / hr*

*Hiring Criteria*

*Credentials: An active professional credential, for example CPA, CA, CIA, CFE, or CMA, alongside a bachelor's or master's degree in accounting or a closely related field.*

*Experience: 4+ years of substantive accounting or audit experience at a recognized institution, for example a public accounting firm, a corporate controllership or finance function, an internal audit department, or a regulator. Bookkeeping-only roles do not count.*

*Domain depth: Genuine specialization in at least one area, for example external audit and assurance, technical accounting and financial reporting under US GAAP or IFRS, internal audit and SOX controls, tax, forensic accounting and fraud examination, or revenue recognition.*

*Seniority: Clear progression to a senior level, for example Audit Manager, Senior Manager, Accounting Manager, Controller, Director of Accounting, or Partner, with real ownership of engagements or reporting cycles.*

*Shortlisting is Ongoing*

Candidates are required to 

*Contact*

*The Directorate*

*Smart Gate Technologies and*

*Consulting*

*📞+2347012899842*

Roles and Responsibilities

• Own and maintain long-term client partnerships by serving as a primary point of contact.
• Drive customer satisfaction through proactive engagement, service planning, and timely follow-up.
• Manage the full client lifecycle, including onboarding support, adoption checkpoints, renewals coordination, and retention initiatives.
• Coordinate cross-functional teams to ensure client needs are understood, documented, and addressed effectively.
• Monitor client health signals and implement plans to reduce churn risk and improve outcomes.
• Build strong relationships through consistent communication, responsiveness, and clear expectations.
• Support problem resolution by investigating issues, escalating when necessary, and communicating next steps.
• Represent client feedback to internal stakeholders to improve service quality and customer experience.
• Track and report on client engagement activities, outcomes, and progress toward goals.
• Maintain accurate records of client interactions, action items, and commitments to ensure continuity.

Required Qualifications

• Experience managing client accounts and maintaining effective ongoing relationships.
• Proven ability to drive customer outcomes through structured success planning and follow-through.
• Strong communication skills with the ability to tailor messaging to different audiences.
• Demonstrated problem-solving skills, including managing priorities and resolving issues efficiently.
• Ability to collaborate with internal teams to coordinate deliverables and align on timelines.
• Comfort working in a remote environment with excellent organization and ownership of tasks.
• Experience using CRM and customer success tools to track accounts, activities, and results.
• Strong professionalism and attention to detail when documenting decisions and commitments.

Key Responsibilities

• Conduct regular check-ins with clients to assess satisfaction, goals, and adoption progress.
• Develop and maintain account plans that outline priorities, milestones, and success metrics.
• Identify risks early and execute mitigation plans in partnership with internal teams.
• Facilitate onboarding activities to ensure clients achieve early value and smooth adoption.
• Support renewals by reviewing performance, addressing gaps, and aligning on next steps.
• Gather and synthesize client feedback, then translate insights into actionable improvements.
• Ensure clear communication of timelines, deliverables, and expectations to stakeholders.
• Coordinate escalations for urgent issues, ensuring transparency and timely resolution.
• Maintain accurate reporting on engagement, deliverables, and client outcomes.
• Continuously improve customer engagement practices to enhance retention and advocacy.

*#Relocationjob#Onsite#*

*A Wellness Hub Within Maitama Axis of Abuja* is Sourcing for a *SPA Therapists/Manager (Relocation to Abuja - Nigeria)*

*Salary: $500 or 700k Naira/Month + Meal + Accomodation + Flight Ticket*

*Hiring Criteria*

*Minimum of 3-5 years of experience as a Spa Therapist in a luxury hotel, yacht, or private setting.*

*Certification in massage therapy, beauty therapy, or related wellness fields.*

*Candidate from Lebanon, Morocco, India, Philippines and Egypt are Welcomed to Apply*

*Knowledge of high-end spa products and treatments, including aromatherapy, hydrotherapy, and specialized wellness techniques.*

*Work conditions*

To be filled as soon as possible.

Full time – Permanent role

*Sponsorship will be provided: Accomodation & Flight ticket.*

*Shortlisting is Ongoing*

Candidates are required to 

*Contact*

*The Directorate*

*Smart Gate Technologies And Consulting*

*📞07012899842*

Manager — Banking Relationships & Payment Commercials

Job Title Manager — Banking Relationships & Payment Commercials

Department Finance & Accounts (Treasury)

Job Location Mumbai (Head Office)

Experience 8+ years, mandatory banking / payments background

Key Responsibilities:

Banking Relationship Management

• Act as the group's single point of contact and owner of all banking partner relationships across Etrav Tech and Eagle Crest.

• Build and maintain strong, healthy, long-term relationships with relationship managers, product heads, and senior banking stakeholders.

• Conduct regular business reviews with each bank, manage escalations, and ensure consistent service quality and responsiveness.

• Map the banking ecosystem, maintain a diversified panel of partners, and identify and onboard new banking partners where they deliver better terms or capability.

Corporate Credit Cards

• Own and manage all corporate credit card programs across the group, including issuance, limits, controls, and lifecycle management.

• Negotiate best-in-market card commercials: cashback and reward rates, credit limits, interest-free / float periods, fee waivers, and airline / category-specific benefits.

• Optimize card spend routing across issuers to maximize cashback yield and free-credit float on airline and supplier payments.

• Coordinate with the Finance team on accurate reconciliation of card spends, cashback, and reward realization.

Payment Gateway & POS Commercials

• Own commercial relationships with payment gateways, aggregators, and POS / terminal providers used for agent and customer collections.

• Negotiate the lowest achievable MDR, transaction fees, setup, and maintenance charges, and renegotiate as volumes grow.

• Benchmark payment gateway and POS commercials continuously against the market across cards, UPI, net banking, and wallets.

• Manage settlement cycles (e.g. T+1), chargeback terms, success-rate optimization, and reconciliation support, and evaluate / onboard new providers where beneficial.

Overall Banking & Forex Commercials

• Negotiate all banking commercials: current account terms, transaction banking and cash-management charges, NEFT / RTGS / IMPS fees, and BG / LC pricing.

• Negotiate competitive forex spreads, remittance charges, and cross-border payment commercials supporting Eagle Crest's overseas DMC operations.

• Negotiate and manage credit lines, working-capital, and overdraft facilities on the best available rates, limits, and terms.

• Optimize float, idle balances, and liquidity arrangements (sweeps / auto sweeps) to improve working-capital efficiency.

Market Intelligence & Benchmarking

• Maintain a live, documented benchmark of the best commercials available in the market across banks, gateways, and card issuers.

• Track new banking and payment products, schemes, network changes, and RBI / regulatory developments that affect commercials.

• Proactively bring cost-saving and revenue-enhancing proposals to the Managing Director with clear commercial business cases.

Compliance & Governance

• Ensure all banking and payment arrangements remain compliant with RBI guidelines, FEMA (for forex / cross-border), KYC norms, and PCI-DSS where applicable.

• Maintain complete and current documentation of every agreement, commercial term, amendment, and renewal.

• Coordinate with Finance and internal audit to ensure all negotiated commercials are correctly applied, billed, and reconciled.

Key Performance Indicators

• Blended Payment Cost: Reduce blended MDR plus gateway / POS processing cost as a percentage of payment throughput against a defined baseline, reviewed monthly.

• Corporate Card Yield: Maximize total card value realized — cashback, rewards, and free-credit float — as a percentage of corporate card spend.

• Commercial Benchmarking: Maintain 100% of banking, card, and payment commercials at or better than the prevailing market benchmark, validated through quarterly benchmarking reviews.

• Relationship Health: Maintain active, healthy relationships with all partner banks and resolve service escalations within agreed SLAs, with no unresolved relationship breakdowns.

• Forex & Remittance Cost: Reduce the average forex spread and remittance cost on Eagle Crest cross-border DMC payments against baseline.

• Working-Capital & Facility Terms: Secure best-available interest rates, limits, and terms on credit lines and working-capital facilities, and improve float days.

• New / Renegotiated Deals: Deliver a target number of new partner onboardings and volume-based renegotiations each year that improve commercials.

• Compliance & Documentation: Maintain 100% compliant and fully documented banking arrangements with zero regulatory or documentation lapses.

Required Qualifications:

Education

• Bachelor's degree in Commerce, Finance, or Business Administration.

• MBA in Finance or equivalent post-graduate qualification preferred.

Mandatory Banking Background

• 8+ years of experience in banking, payments, or cards, with a strong, demonstrable track record in

commercial negotiation and relationship management.

• Direct experience within a bank, payment gateway, card network, or fintech — for example in

corporate / transaction banking, merchant acquiring, cards, or relationship management — is

mandatory.

• Proven experience negotiating MDR, corporate card programs, payment gateway / POS

commercials, forex spreads, and credit facilities.

Domain Knowledge

• Deep understanding of how banks and payment providers price cards, MDR / interchange,

transaction banking, forex, and credit — i.e. knowing where the real negotiating room sits.

• Strong working knowledge of the payments ecosystem: issuers, acquirers, networks (Visa /

Mastercard / RuPay / UPI), aggregators, and settlement mechanics.

• Familiarity with RBI guidelines, FEMA (cross-border / forex), and PCI-DSS principles relevant to

payments.

Technical Skills:

• Advanced Microsoft Excel and commercial modeling — able to build clear cost-benefit and like-for-

like commercial comparisons.

• Comfort with corporate / net-banking portals, card-management platforms, and payment-gateway

/ POS dashboards.

Preferred Qualifications

• Exposure to the travel, e-commerce, or other high-volume transaction industries.

• An existing network of relationships with major banks and payment providers in India.

• Experience with cross-border / multi-currency payments, directly relevant to DMC operations.

• Experience with corporate card and expense / spend-management platforms.

• Prior experience working with internal audit and implementing commercial controls and documentation frameworks.

Roles and Responsibilities

• Handle customer interactions with professionalism, patience, and empathy in a fast-paced onsite environment.
• Record, track, and update customer cases using CRM tools to ensure timely follow-ups.
• Collect and document feedback from customers to support continuous improvement of station experience.
• Coordinate with station staff and support functions to resolve operational gaps affecting customer satisfaction.
• Maintain compliance with company policies, data handling practices, and confidentiality requirements.

Key Responsibilities

• Answer customer queries and guide them to the right services, platforms, and available options.
• Log every interaction in the CRM, including issue type, customer details, timestamps, and next steps.
• Follow up on pending cases and ensure resolution milestones are documented and communicated.
• Identify recurring concerns and report patterns to relevant teams to improve service delivery.
• Support day-to-day station coordination by sharing accurate updates with internal stakeholders.
• Ensure customer interactions meet quality expectations, including clarity, accuracy, and respectful handling.
• Adhere to escalation procedures and provide timely status updates for high-impact customer issues.
• Maintain organized records and ensure customer data is handled responsibly according to policy.

About the Role

We’re seeking motivated and dedicated individuals to join us as remote customer service representatives. Whether you’re a student, recent graduate, undergraduate, professional, or industry expert, this is an excellent opportunity to develop your skills and contribute to a dynamic, global team.

As a Customer Service Representative, you will utilize your communication, problem-solving, and research skills to provide exceptional support to our clients. You’ll help resolve inquiries, assist with account management, and ensure customer satisfaction all from the comfort of your home.

What You’ll Do:

Engage with customers via phone, email, or chat to address their questions and concerns.

Use your research skills to find solutions quickly and accurately.

Collaborate with team members and supervisors to improve service quality.

Stay informed about our products and services to provide up-to-date assistance.

Participate in team meetings and training sessions to enhance your skills.

What We Value:

Strong communication skills with a customer-first mindset.

A proactive, organized approach to handling multiple inquiries.

Willingness to learn and adapt in a fast-paced environment.

Ability to work independently while contributing to a collaborative team.

Enthusiasm for personal growth and professional development.

Onboarding and Growth Path:

Within 1 month, you will:

Complete our onboarding program to understand our company, values, and customer service protocols.

Learn our tools, systems, and best practices for delivering excellent support.

Begin handling customer inquiries with guidance from your team.

Within 3 months, you will:

Handle customer interactions independently with confidence.

Contribute to process improvements and team goals.

Receive ongoing coaching and feedback to refine your skills.

Within 6 months, you will:

Progress to a more advanced Customer Service Representative role.

Mentor new team members and share best practices.

Participate in or lead training sessions for peers.

Who We Are:

We are a dynamic and innovative company dedicated to delivering high-quality solutions and exceptional service to our clients. With a passionate team of professionals, we strive to create value, foster growth, and make a positive impact in our industry. Committed to integrity, collaboration, and continuous improvement, we aim to build lasting relationships and drive success for our customers and community.

Why Join Us?

Flexible remote work environment.

Opportunities for advancement and skill development.

Supportive team that values diversity and inclusion.

The chance to make an impact while building your career.

Work Environment:

This fully remote position offers flexible hours, perfect for self-motivated individuals who excel in virtual settings. We provide comprehensive training and ongoing support to help you thrive. Join us and enjoy the freedom, flexibility, and growth opportunities of a remote career designed to fit your lifestyle.

Non-Discrimination and Equal Opportunity Statement

We are an Equal Opportunity Employer and are dedicated to fostering an inclusive environment for all individuals. We celebrate diversity and do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, or any other protected characteristic under applicable law. All qualified applicants will receive consideration for employment without regard to these factors.

Roles and Responsibilities

• Provide remote customer support by responding to inquiries via phone, email, chat, or ticketing systems.
• Deliver accurate, courteous assistance while maintaining a professional customer experience.
• Listen actively to customer concerns to identify needs, clarify details, and resolve issues efficiently.
• Enter and update customer information in internal systems to ensure records remain current and complete.
• Follow established support procedures, escalation paths, and service-level expectations.
• Manage multiple conversations and tasks while meeting productivity and quality goals.
• Document interactions clearly, including troubleshooting steps, outcomes, and next actions.
• Collaborate with internal teams to escalate complex cases and ensure timely follow-through.
• Continuously improve service effectiveness by applying feedback and refining processes.

Required Qualifications

• Strong background in customer support or client-facing roles with proven problem-solving ability.
• Excellent communication skills with the ability to ask clear questions and confirm understanding.
• Demonstrated ability to accurately enter and maintain data in CRM or ticketing platforms.
• Comfort working remotely, including reliable internet access and a quiet workspace.
• Ability to manage time effectively, prioritize requests, and meet performance metrics.
• Strong attention to detail to ensure correct information is captured and shared with customers.
• High level of professionalism, empathy, and consistency in customer interactions.
• Ability to learn new tools, systems, and support workflows quickly.

Key Responsibilities

• Handle incoming customer inquiries promptly and resolve routine issues during first contact when possible.
• Verify customer information, review order or account details, and provide appropriate updates.
• Maintain accurate logs of customer interactions, outcomes, and follow-up requirements.
• Update account notes and related fields in internal systems to support reporting and future service needs.
• Escalate unresolved or high-impact cases to the appropriate team with complete context and notes.
• Support customers through troubleshooting steps using knowledge base resources and internal documentation.
• Coordinate with other departments to ensure accurate resolutions and timely communication.
• Meet or exceed quality and turnaround expectations for response times and case management.
• Adhere to compliance and data-handling guidelines while working with sensitive customer information.

Roles and Responsibilities

• Provide timely, accurate, and courteous support to customers through remote communication channels.
• Act as the primary point of contact for customer inquiries, requests, and service issues.
• Listen carefully to customer concerns and gather relevant details to understand the problem.
• Use effective communication to clarify information, set expectations, and confirm next steps.
• Diagnose issues using available tools, customer history, and established procedures.
• Resolve customer questions and problems efficiently while maintaining a professional tone.
• Escalate complex or unresolved cases to the appropriate teams with complete context.
• Maintain accurate documentation of interactions, outcomes, and follow-up needs.
• Follow service policies, compliance guidelines, and quality standards consistently.
• Manage multiple customer requests while maintaining prioritization and response timelines.
• Contribute to continuous improvement by identifying recurring issues and suggesting solutions.

Required Qualifications

• Prior experience in customer support, customer service, or a similar client-facing role.
• Strong ability to communicate clearly and professionally in a remote environment.
• Demonstrated problem-solving skills with the ability to troubleshoot and determine next steps.
• Excellent time management skills to handle queues, deadlines, and service level expectations.
• Comfort using customer support systems such as ticketing tools, CRM platforms, or helpdesk software.
• Strong attention to detail to ensure accurate information and proper case documentation.
• Reliable internet access and a suitable home workspace for remote work.
• Ability to work independently, remain organized, and follow defined processes.
• Commitment to respectful, empathetic service and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries promptly and keep customers informed throughout the process.
• Identify root causes of issues and apply correct solutions or appropriate workarounds.
• Document each interaction accurately, including problem summary, actions taken, and results.
• Prioritize urgent matters and manage workload to meet established service expectations.
• Ensure escalations are thorough by providing all necessary details and supporting notes.
• Verify resolutions with customers when appropriate and confirm satisfaction with outcomes.
• Maintain confidentiality of customer information and comply with company data handling rules.
• Track and manage open cases through to resolution, including follow-ups when required.
• Use feedback and performance metrics to improve response quality and efficiency over time.

Roles and Responsibilities

• Provide end-to-end customer support for flight-related inquiries, booking changes, and travel documentation requests from a remote environment.
• Deliver accurate guidance on check-in procedures, baggage rules, seating options, fare conditions, and travel policies.
• Use strong communication to explain processes clearly, confirm customer details, and manage expectations throughout each interaction.
• Investigate customer concerns by reviewing account information, itinerary details, and service history, ensuring responses are timely and consistent.
• Resolve issues such as schedule changes, cancellations, missed connections, or service requests while following internal decision guidelines.
• Apply aviation security and compliance requirements during every customer interaction, including identity verification and safeguarding confidential information.
• Coordinate with internal teams (e.g., operations, reservations, and ticketing support) to ensure escalations are handled efficiently.
• Document all interactions in the customer support system with complete, accurate notes and relevant resolution outcomes.
• Maintain a high level of professionalism and service quality while handling high-volume or time-sensitive customer needs.
• Meet performance targets related to response times, customer satisfaction, and issue resolution quality.

Required Qualifications

• Experience in customer-facing support roles or call/chat-based customer service environments.
• Strong problem-solving ability with a track record of resolving inquiries accurately and efficiently.
• Excellent written and verbal communication skills, including active listening and clear explanation of policies.
• Working knowledge of aviation customer service standards and familiarity with security or compliance expectations.
• Ability to handle sensitive customer data responsibly in accordance with privacy and information security practices.
• Comfort working remotely with reliable internet, a suitable workspace, and the ability to follow structured processes.
• High attention to detail when verifying traveler information, documenting cases, and applying policy rules.
• Ability to manage multiple requests, prioritize effectively, and remain calm in stressful situations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and/or chat, ensuring accurate and policy-compliant outcomes.
• Verify traveler identity and eligibility for requests according to established compliance and security procedures.
• Process changes and assist with itinerary updates by following approved workflows and verification steps.
• Identify root causes of recurring issues and apply best practices to prevent repeat contact where possible.
• Escalate complex cases to the appropriate teams while providing clear summaries, timelines, and supporting details.
• Maintain detailed case documentation, ensuring each ticket includes actions taken, outcomes, and next steps.
• Ensure all communications reflect current operational guidance, fare/ticket conditions, and customer service standards.
• Continuously follow training updates for procedures, security expectations, and customer communication guidelines.
• Contribute to process improvements by sharing feedback on common customer friction points and workflow gaps.

Firefighting, Plumbing & STP Design Engineer (Consultant Design)

(8+ Years Experience)

Position Summary

Senior Design Consultant responsible for end-to-end planning, design, coordination, review, and execution support of Firefighting, Plumbing, Drainage, Water Supply, Storm Water, STP/WTP systems for commercial buildings, data centers, hospitals, residential townships, industrial facilities, and infrastructure projects.

Key Result Areas (KRAs)

1. Firefighting System Design & Engineering

Responsibilities

• Design and review Fire Hydrant, Sprinkler, Water Mist, Gas Suppression, Foam, and Fire Alarm interfacing systems.
• Perform hydraulic calculations for sprinkler and hydrant systems.
• Design Fire Pump Rooms, Fire Water Storage Tanks, Fire Tender access requirements, and zonal distribution systems.
• Ensure compliance with NBC, NFPA, FM, TAC, local fire authority regulations, and client standards.
• Prepare firefighting layouts, riser schematics, pump calculations, and equipment sizing.
• Coordinate firefighting systems with HVAC, electrical, structural, and architectural disciplines.
• Support authority approvals and fire NOC documentation.

Key Deliverables

• Firefighting design basis report.
• Hydraulic calculation reports.
• Pump head calculations and equipment schedules.
• Tender drawings and GFC drawings.
• Technical specifications and BOQ.
• Fire strategy coordination inputs.

KPIs

• Zero major non-compliance observations during authority review.
• Design submissions completed as per project schedule.
• Optimization of pipe sizing and pump capacities.
• Reduction in RFIs and site clashes.

2. Plumbing & Public Health Engineering (PHE) Design

Responsibilities

• Design domestic water supply, flushing water, hot water, drainage, sewage, and storm water systems.
• Perform pipe sizing, pump head calculations, fixture unit calculations, and water demand assessments.
• Design rainwater harvesting systems and storm water management systems.
• Develop plumbing schematics, risers, and detailed layouts.
• Coordinate underground and overhead tank capacities with project requirements.
• Review vendor drawings and material submittals.
• Ensure compliance with local plumbing codes and green building requirements.

Key Deliverables

• Water demand calculations.
• Plumbing layouts and schematics.
• Drainage and storm water calculations.
• Pump schedules and tank sizing.
• BOQ and technical specifications.
• Authority submission drawings.

KPIs

• Accurate sizing with minimum redesign.
• Timely completion of design milestones.
• Effective coordination reducing site modifications.
• Compliance with sustainability and water conservation targets.

3. STP / WTP / ETP System Design

Responsibilities

• Design STP systems based on sewage characteristics, reuse philosophy, and project occupancy.
• Select suitable treatment technologies such as MBBR, SBR, MBR, ASP, UF/RO systems.
• Prepare process flow diagrams, hydraulic profiles, and equipment sizing.
• Design treated water reuse systems for flushing, cooling tower makeup, irrigation, etc.
• Coordinate STP layouts with civil, process, and electrical teams.
• Review vendor offers and optimize lifecycle cost.
• Ensure PCB and environmental compliance.

Key Deliverables

• STP process design calculations.
• Hydraulic flow diagrams and P&IDs.
• Equipment schedules and load lists.
• STP plant layouts and utility requirements.
• Recycled water balancing calculations.
• Technical specifications and BOQ.

KPIs

• Compliance with treated water discharge norms.
• Reduction in water consumption through reuse optimization.
• Energy-efficient treatment system selection.
• Smooth commissioning and performance achievement.

4. Design Coordination & BIM Integration

Responsibilities

• Coordinate with HVAC, electrical, civil, structural, and architectural teams.
• Conduct interdisciplinary clash reviews using BIM/Revit/Navisworks.
• Lead coordination meetings and design workshops.
• Ensure design integration with project constraints and phased execution.
• Support digital engineering and BIM deliverables.

KPIs

• Reduction in coordination clashes.
• Improved constructability and service accessibility.
• Timely closure of coordination comments.

5. Project Management & Client Coordination

Responsibilities

• Manage multiple projects simultaneously from concept to handover.
• Prepare design schedules and monitor deliverables.
• Attend client meetings, technical discussions, and design reviews.
• Coordinate with PMCs, architects, contractors, and statutory authorities.
• Provide technical support during tendering and construction phases.

KPIs

• On-time submission of deliverables.
• Positive client feedback and repeat business.
• Effective management of design changes.

6. Tendering, BOQ & Technical Documentation

Responsibilities

• Prepare detailed BOQs, technical specifications, and tender documentation.
• Conduct technical bid evaluations and vendor comparisons.
• Review contractor shop drawings and material approvals.
• Support value engineering and cost optimization.

KPIs

• Accurate BOQ with minimal quantity deviations.
• Cost optimization without compromising performance.
• Faster technical evaluation turnaround.

7. Site Support & Commissioning

Responsibilities

• Review shop drawings and site installation compliance.
• Conduct periodic site inspections and technical audits.
• Support testing & commissioning activities.
• Resolve technical issues during execution.
• Witness integrated system testing and handover.

KPIs

• Minimal NCRs and rework.
• Smooth commissioning and system performance.
• Timely resolution of site technical issues.

8. Compliance, Standards & Sustainability

Responsibilities

• Ensure adherence to NBC, NFPA, FM Global, TAC, UPC, IPC, CPHEEO, local authority standards, and client specifications.
• Support LEED/IGBC/GRIHA sustainability initiatives.
• Implement water conservation and energy-efficient system strategies.
• Conduct design risk assessments and technical reviews.

KPIs

• Zero critical compliance deviations.
• Achievement of sustainability targets.
• Successful authority approvals.

Typical Software & Tools

• AutoCAD
• Revit MEP
• Navisworks
• MS Office
• Hydraulic Calculation Software
• Elite Fire / HASS / Pipe Flow tools
• BIM 360

Typical Project Exposure

• Data Centers
• Industrial Facilities

Sample Role Title Variants

• Senior PHE & Firefighting Design Consultant
• Lead Plumbing & Fire Protection Engineer
• Senior MEP Design Consultant – PHE & Firefighting
• STP/WTP & Utility Design Lead
• Public Health Engineering Consultant

Key themes observed included:

• Fire hydrant/sprinkler design and hydraulic calculations
• Plumbing and storm water system design
• STP/WTP process engineering
• BOQ/specification preparation
• BIM coordination and multidisciplinary integration
• Site support, commissioning, and authority approvals
• Compliance with NBC/NFPA/TAC and sustainability standards

Position Overview:

Are you a friendly, motivated individual looking for a flexible, rewarding opportunity to work from home? We’re seeking dedicated Customer Service Representative / Receptionist to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.

In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, no matter your background. This isn’t just a job, it’s an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.

Responsibilities: (All Levels)

Respond promptly and professionally to customer inquiries via phone, email, or chat

Troubleshoot and resolve technical issues, guiding customers through solutions

Maintain accurate records of customer interactions and issue resolutions

Assist customers with account management, billing, and product questions

Support team members with remote administrative tasks as needed

Follow confidentiality and security protocols to protect sensitive information

Qualifications: (No Experience)  

High school diploma or equivalent

Excellent communication and interpersonal skills

Strong problem-solving abilities

Tech-savvy with a willingness to learn new software

Reliable, self-motivated, and capable of managing time effectively

For Expert Candidates:  

Develop and optimize customer support workflows for efficiency

Analyze customer feedback to identify trends and improve service quality

Mentor and train new team members remotely

Coordinate with other departments to resolve complex issues

Assist in implementing remote work tools and best practices

Entry-Level: (2+ Years of Relevant Experience)  

2+ years of experience in remote customer support or receptionist roles

Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk)

Strong organizational skills and ability to multitask

Ability to work independently and handle challenging customer situations

Adaptable and quick learner

Benefits and Perks:

Health Insurance

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Flexible Work Arrangements

Paid Parental Leave

Professional Development & Certification Opportunities

Life and Disability Insurance

Employee Assistance Programs (EAPs)

Wellness Programs

Performance Bonuses & Incentives

Employee Discounts & Perks

An Inclusive, Safe, and Supportive Work Environment

Work Environment:

A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.