Outbound Calling Jobs in Aurangabad

Job Title: Technical Support Executive

Location: Aurangabad

Experience Required: 6months-2 Years

Employment Type: Full-Time

Job Overview:

We are a fast-growing organization specializing in IoT-based solutions for securing goods in transit. The company focuses on delivering innovative and technology-driven solutions across industries such as logistics, FMCG, and government sectors. With a strong emphasis on innovation, AI-driven platforms, and a performance-driven work culture, this role offers hands-on learning and growth opportunities.

Key Responsibilities:

·      Handle inbound and outbound calls via IVR in a timely and professional manner

·      Communicate with customers through calls, email, and WhatsApp

·      Identify customer needs, address complaints, and provide appropriate solutions

·      Escalate unresolved issues to relevant teams or management

·      Conduct follow-ups to ensure customer issues are resolved

·      Maintain accurate customer records in CRM systems

·      Prepare call logs and generate reports for management

Qualifications:

·      Engineering degree in a relevant field

Required Skills:

·      Excellent verbal, written, and phone communication skills

·      Basic computer proficiency and knowledge of reporting tools

·      Strong documentation and reporting skills

·      Understanding of electronics and technical troubleshooting

Additional Requirements:

·      Willingness to work in flexible shifts, including night shifts