Operations Supply Chain Jobs in Bengaluru

Job Title: Head of DMC Operations – B2B Holidays

Department: Operations – DMC

Location: Mumbai

Reporting To: Director

About Eagle Crest Holidays

Eagle Crest Holidays is a leading B2B destination management specialist delivering

curated FIT and group travel solutions to travel partners. With a strong focus on service

reliability, supplier excellence, and seamless on-ground execution, we enable our

partners to scale their holiday business with confidence.

Role Overview

The Head of DMC Operations will lead and own the entire operations function across

destinations, ensuring scalable, efficient, and high-quality delivery of all B2B holiday

services. This role goes beyond execution — it requires strategic leadership in process

excellence, supplier ecosystem development, team building, and service innovation.

The incumbent will be responsible for driving operational efficiency, improving partner

experience, optimizing costs, and building a future-ready operations framework to

support business growth.

Key Responsibilities

1. Strategic Leadership & Operations Ownership

• Own end-to-end DMC operations across FIT, GIT, and series departures globally.

• Define and execute the operations strategy aligned with business growth targets.

• Build scalable systems and processes to support multi-destination expansion.

• Act as the central decision-maker for all operational escalations and risk

management.

2. Team Leadership & Capability Building

• Lead, structure, and scale the operations team across geographies and

destinations.

• Hire, mentor, and develop second-line leadership (team leads, assistant

managers).

• Drive a high-performance, accountability-driven culture with clear KPIs.

• Ensure continuous training on destinations, systems, and service excellence.

3. Service Excellence & Customer Experience

• Define service standards and ensure consistent delivery across all bookings.

• Own key B2B partner experience and satisfaction metrics (CSAT, repeat

business).

• Oversee handling of high-impact escalations and critical live tour issues.

• Build proactive service recovery frameworks to enhance partner trust.

4. Supplier Strategy & Ecosystem Management

• Develop and strengthen strategic relationships with global DMC partners, hotels,

transporters, and ground handlers.

• Collaborate with contracting/product teams to optimize rates, allocations, and

availability.

• Establish supplier performance frameworks, SLAs, and quality benchmarks.

• Drive cost optimization without compromising service quality.

5. Process Excellence, Automation & SOP Governance

• Design, implement, and continuously improve SOPs across the operations

lifecycle.

• Drive automation and digitization through CRM, B2B platforms, and workflow

tools.

• Reduce manual errors, improve turnaround times, and enhance operational

efficiency.

• Standardize operations across destinations for consistency and scalability.

6. Commercial & Financial Oversight

• Partner with finance and product teams on margins, cost controls, and

profitability.

• Oversee dispute resolution related to cancellations, refunds, and supplier

claims.

• Monitor operational costs, leakages, and inefficiencies.

• Contribute to pricing strategy through operational insights.

7. Cross-Functional Collaboration

• Work closely with B2B sales to improve conversion through operational

confidence.

• Align with product and contracting teams on destination readiness and supply

gaps.

• Support business expansion into new destinations with operational feasibility

inputs.

8. MIS, Analytics & Governance

• Drive data-led decision-making through detailed MIS and dashboards.

• Monitor KPIs such as TAT, booking accuracy, issue rates, cost per booking, and

partner satisfaction.

• Identify trends, risks, and improvement opportunities proactively.

• Present periodic reviews to leadership with actionable insights.

Skills & Competencies

• Strong leadership with strategic and execution balance

• Deep understanding of global DMC operations and supplier ecosystems

• Excellent problem-solving and crisis management ability

• Commercial acumen with cost and margin awareness

• High process orientation with a focus on scalability and automation

• Strong stakeholder management across internal and external teams

Qualifications & Experience

• Graduate in Tourism, Hospitality, or related field (MBA preferred)

• 8–15 years of experience in DMC / tour operations

• Minimum 3–5 years in a leadership role managing large operations teams

• Strong experience in B2B outbound/inbound operations with Indian travel agents

• Proven track record of scaling operations and improving service metrics

What Eagle Crest Holidays Offers

• Leadership ownership of a growing DMC business

• Opportunity to build and scale multi-destination operations

• High visibility role working closely with senior leadership

• Fast-track growth into regional or business leadership roles

Key Responsibilities

Warehouse Operations

• Supervise daily warehouse operations, including receiving, storage, dispatch, billing coordination, documentation, and logistics activities.
• Ensure timely and accurate movement of goods within the warehouse.
• Monitor loading and unloading activities and ensure proper handling of materials.
• Maintain efficient space utilization and proper product storage practices.
• Ensure adherence to standard operating procedures and company policies.

Team Management

• Lead and guide warehouse staff to achieve operational targets.
• Allocate duties and monitor employee performance.
• Conduct daily toolbox meetings and communicate operational priorities.
• Ensure employees maintain workplace discipline, grooming, and hygiene standards.
• Motivate team members and promote a collaborative work environment.

Inventory Management

• Ensure stock accuracy through daily, monthly, and annual stock verification.
• Monitor inventory movements and support stock reconciliation activities.
• Investigate and report inventory discrepancies.
• Ensure proper storage and handling to prevent product damage.

Safety & Compliance

• Ensure compliance with safety standards and company guidelines.
• Support safety audits and implement corrective actions when required.
• Promote a safe and secure working environment.
• Maintain warehouse cleanliness and housekeeping standards.

Reporting & Documentation

• Prepare and submit daily operational reports.
• Maintain accurate warehouse records and documentation.
• Track billing status and coordinate with relevant departments.
• Escalate operational issues and provide timely updates to management.

Customer & Process Management

• Address operational issues promptly to ensure uninterrupted service.
• Coordinate with internal teams to ensure smooth warehouse functioning.
• Support continuous improvement initiatives and cost-control measures.

Required Skills & Competencies

• Team Leadership and People Management
• Warehouse Operations Management
• Inventory Control and Stock Management
• Time Management and Planning Skills
• Problem-Solving and Decision-Making
• Good Communication and Interpersonal Skills
• Computer Proficiency (MS Office/ERP Systems)
• Ability to Handle Operational Challenges

Qualification & Experience

• Any Graduate.
• 2–5 years of experience in Warehouse, Logistics, Supply Chain, or Inventory Operations.
• Prior experience in a supervisory or team lead role will be preferred.

Key Attributes

• Strong ownership and accountability.
• Ability to work under pressure and meet deadlines.
• Result-oriented and proactive approach.
• Good organizational and coordination skills.

Job Title: Sports Venue Executive (SVE)

Employment Type: Full-Time

Work Mode: On-Site

Shift Type: Rotational Shifts

Location

SESH – Sector 63, Gurugram

Note: Preference will be given to candidates residing within a reasonable commuting distance (approximately 9–10 km or 30 minutes travel time) from the venue.

Role Overview

The Sports Venue Executive (SVE) is responsible for ensuring smooth backend operations and SOP execution at the assigned sports facility.

The role focuses on maintaining operational readiness, process discipline, accurate reporting, and venue upkeep to support a seamless player experience. Success in this role is defined by reliability, attention to detail, operational excellence, and the ability to execute tasks consistently without supervision.

This is a hands-on, field-based role and is ideal for individuals who enjoy working in sports environments and managing day-to-day operations.

Key Responsibilities

Venue Readiness & Operations

• Ensure venue readiness before and after games, coaching sessions, and events.
• Conduct regular hygiene, cleanliness, safety, and security checks.
• Support smooth day-to-day operations of the sports facility.

SOP Execution & Compliance

• Execute all operational SOPs related to bookings, collections support, reporting, and facility management.
• Follow defined processes accurately and consistently with zero shortcuts.
• Maintain operational standards and compliance across all activities.

Reporting & Documentation

• Update operational reports, checklists, and records accurately and on time.
• Maintain complete and organized documentation of venue operations.
• Ensure data accuracy and timely submission of all required reports.

Operational Reliability

• Demonstrate strong attendance, punctuality, and accountability.
• Complete assigned tasks independently and efficiently.
• Ensure operational continuity through disciplined execution.

Issue Resolution & Escalation

• Identify operational issues proactively and take corrective action as per SOPs.
• Escalate concerns responsibly with clear context and supporting information.
• Collaborate with stakeholders to ensure timely resolution of issues.

Candidate Profile

Qualifications

• Bachelor's Degree in any discipline.
• Freshers and experienced candidates are welcome to apply.

Preferred Experience

Candidates with experience in any of the following will be preferred:

• Sports Operations
• Sports Facilities
• Hospitality
• Retail Operations
• Event Management
• Fitness Centers/Gyms
• Customer Service Operations

Skills & Competencies

• Strong attention to detail.
• Good organizational and time-management skills.
• Ability to follow processes and SOPs effectively.
• Comfortable using mobile applications and digital tools.
• Good verbal communication skills.
• Reliable, disciplined, and coachable.
• Ability to work independently in a fast-paced environment.

Working Schedule

As sports facilities operate during peak activity hours, including mornings, evenings, weekends, and public holidays, this role requires flexibility to work in rotational shifts.

Candidates should be comfortable working:

• Early morning or evening shifts
• Weekends
• Public holidays
• Rotational schedules as per business requirements

Benefits

• Health Insurance Coverage up to ₹3 Lakhs
• Employee State Insurance (ESI)
• Provident Fund (PF)
• Rewards & Recognition for Top Performers
• Structured Training & Growth Opportunities

We are seeking an Operations Executive – PMS & Excel to support and streamline Performance Management System (PMS) operations while ensuring data accuracy, process efficiency, and seamless execution of employee performance cycles. This role is responsible for managing employee performance data, maintaining PMS and HRMS records, generating MIS reports, and coordinating with HR, business teams, and stakeholders to ensure smooth performance management processes.

As an Operations Executive, you will manage day-to-day PMS operations, coordinate appraisal cycles, maintain employee performance records, prepare performance dashboards and reports, conduct data validation and quality checks, and support compliance activities. The ideal candidate will have strong expertise in Microsoft Excel, HR Operations, Performance Management Systems (PMS), and data management, with a process-driven approach and a keen eye for accuracy.

Key Responsibilities

• Manage daily operations of the Employee Performance Management System (PMS), including data entry, validation, and system updates.
• Coordinate annual, mid-year, and monthly performance cycles, ensuring timely execution of each stage.
• Prepare, analyze, and maintain MIS reports using Microsoft Excel and PMS tools.
• Maintain employee performance records, goal sheets, competency ratings, and related documentation.
• Conduct data validation and reconcile employee data across PMS, HRMS, and other systems.
• Collaborate with HRBPs, Managers, and Department Heads to resolve performance data and workflow discrepancies.
• Generate performance dashboards, appraisal summaries, rating sheets, and evaluation reports.
• Support audits, compliance processes, and ensure accuracy of performance-related data.
• Identify opportunities to improve PMS workflows, operational efficiency, and automation.
• Maintain logs, trackers, and documentation for all PMS operational activities.
• Ensure adherence to internal controls, HR policies, and standard operating procedures (SOPs).

Experience Required

Must Have

• Minimum 4 years of experience in HR Operations, Data Management, or Back-office Operations, preferably in Performance Management Systems (PMS), HRMS, or HR Operations.
• Hands-on experience with Employee Performance Management Systems or similar HR software.
• Advanced proficiency in Microsoft Excel, including VLOOKUP, Pivot Tables, Charts, Conditional Formatting, and basic Macros.
• Experience in Data Validation, HR Reporting, and Operational Process Management.
• Strong communication, coordination, and analytical skills.

Preferred

• Understanding of Goal Setting, Competency Mapping, and Employee Data Management.
• Experience with Power Query, Power Pivot, or automation tools.
• Exposure to Workflow Management Tools, PMS Dashboards, or Ticketing Systems.

Skills Required

Must Have

• Strong analytical skills with high accuracy and attention to detail.
• Effective coordination skills with the ability to work across HR, Admin, and Business Operations.
• Strong problem-solving and time management skills.
• Ability to follow operational processes, internal controls, and process guidelines.

Education & Qualification

• Bachelor's Degree in Commerce, Business Administration, Human Resources, or a related field.

Job Summary

This is a virtual assistant position. We are looking for remote professionals from an Executive Assistance background who can provide invaluable administrative support to US-based businesses. This multifaceted role involves managing operational and back-office tasks. Effective communication skills are essential as you will often serve as the main point of contact, managing correspondence and addressing inquiries. You will play a pivotal role in time management by conducting research and assisting in project management tasks. Your organizational prowess, attention to detail, and adaptability will enable you to navigate a dynamic work environment, prioritizing tasks and meeting deadlines. With a proactive approach, you will anticipate needs, maintain confidentiality, and contribute to the overall operational efficiency of the organization you support.

Responsibilities

• Administrative/Executive Assistance: Manage and maintain executives' schedules, handle emails and messages, and prepare documents, reports, and presentations.
• Excel and MIS Reporting: Utilize advanced Excel skills to generate insightful MIS reports, prepare spreadsheets, and dashboards providing key stakeholders with accurate data-driven insights for informed decision-making.
• Handle Business Operations: Drive seamless business operations by overseeing and optimizing key processes, fostering cross-functional collaboration, and implementing efficiency-enhancing initiatives to achieve organizational objectives.
• Project Management: Oversee project planning, execution, and tracking to ensure timely delivery and alignment with business goals; coordinate cross-functional teams, manage project timelines, and mitigate risks to drive successful project outcomes.
• Data Management: Perform accurate data entry, maintain organized records, and manage file systems to ensure easy retrieval and secure storage of important information.
• Research: Conduct online research to gather relevant data and information and prepare summaries and reports to support decision-making.
• Vendor Management: Manage communication, documents, and invoices; process and track orders and take care of compliance and vendor contracts.

Qualifications

• Minimum 3 years of full-time corporate work experience
• Exceptional written and verbal communication skills.
• Bachelor's/ Master’s degree
• Advanced proficiency in Excel/Google Sheets (formulas, pivot tables, data visualization).
• Excellent time management and organizational abilities.
• Demonstrated ability to identify and resolve issues proactively.
• A team player who can collaborate effectively with colleagues at all levels.
• Ability to prioritize tasks and work independently in a remote setting.
• Prior experience in US healthcare (insurance, billing, or administration) is a plus.

Schedule (US Shifts Only)

• Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday
• Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday

Logistical Requirements

• Quiet and brightly illuminated work environment
• Laptop with Minimum 8GB RAM, I5 8th gen processor
• 720P Webcam and Headset
• A reliable ISP with a minimum speed of 100 Mbps
• Smartphone

Job Title: Senior Executive Ticketing Operations–

Travel Consultant

Industry: Travel & Tourism only

Experience: 2–4 Years

Location: Malad, Mumbai (Work from Office)

Job Description:

We are hiring a Ticketing Operations (Travel Consultant) with hands-on experience in

flight bookings, reissues, refunds, and fare rules. The role requires strong knowledge of

GDS systems and airline procedures, supporting both B2B and B2C ticketing

operations.

Key Responsibilities:

• Handle group booking requests from B2B partners (travel agents, corporates,

etc.)

• Provide best fare quotes, negotiate group rates with airlines

• Issue tickets, handle reissuance, cancellations, and refunds

• Coordinate with airline representatives for seat blocks, PNRs, and confirmations

• Manage end-to-end group travel itineraries, including pre- and post-sales

support

• Maintain relationships with airline partners and B2B clients

• Keep updated with airline policies, group fare trends, and industry regulations

• Generate and share reports on group booking performance and pipeline

Required Skills & Qualifications:

• 2–3 years of experience in travel consulting with focus on group bookings (B2B)

• 2 -3 years of hands-on experience of GDS systems -Amadeus, Galileo, Sabre

• Excellent communication and negotiation skills

• Ability to handle multiple group requests and tight deadlines

• Strong attention to detail and customer service orientation

1.Conduct employee induction and support employee engagement activities.

2.Handle recruitment activities including screening, coordination, and onboarding

3.Carrying out induction program for new joiners.

4.On board joining documentation and formalities.

5.Prepare and issue HR letters such as Offer Letters, Appointment Letters,

Service,Bonds, and Confirmation Letters.

6.Handling the recruitment MIS

E-Commerce Executive – Flipkart & Firstcry

Location: Kathwada, Ahmedabad (On-Site)

Experience: 2+ Years

Salary: ₹20,000 – ₹30,000 per month

Job Summary

We are looking for a proactive and results-driven E-Commerce Executive – Flipkart & Firstcry with hands-on experience in managing marketplace operations. The ideal candidate should have expertise in Flipkart Seller Hub and preferably Firstcry Seller Panel, with the ability to independently manage product listings, inventory, advertising campaigns, order fulfilment, and platform performance.

Key Responsibilities

• Manage product listings, catalogues, and inventory on Flipkart Seller Hub and Firstcry Seller Panel.
• Create, update, and optimize product catalogues, including images, descriptions, specifications, and attributes.
• Handle returns, cancellations, seller support tickets, disputes, and customer escalations.
• Create, monitor, and optimize Flipkart Ads and Firstcry promotional campaigns.
• Track seller scorecards, ratings, compliance metrics, and account performance daily.
• Coordinate with the warehouse team for order processing, dispatch, and return management.
• Plan and execute promotional campaigns such as Big Billion Days (BBD), Big Shopping Days, and Firstcry sale events.
• Analyze weekly sales performance, marketplace trends, and provide actionable insights to improve sales.
• Manage Flipkart Smart Fulfilment (FSF) inventory and ensure stock availability where applicable.

Required Skills & Qualifications

• Minimum 2 years of hands-on experience with Flipkart Seller Hub.
• Experience managing listings, advertising campaigns, and seller accounts on Flipkart.
• Knowledge of Firstcry Seller Panel is a strong advantage.
• Strong understanding of catalogue management, category guidelines, and marketplace operations.
• Ability to independently resolve returns, tickets, disputes, and seller support issues.
• Good analytical skills with proficiency in Microsoft Excel or Google Sheets.
• Self-motivated, detail-oriented, and capable of managing multiple tasks with minimal supervision.

Preferred Skills

• Experience managing both Flipkart and Firstcry marketplaces simultaneously.
• Knowledge of Myntra, Ajio, or Blinkit Seller Panels.
• Experience working with Flipkart Assured or Flipkart Smart Fulfilment (FSF) programs.

Job Title: E-commerce Executive

Experience: 1-2 Years

Location: Ahmedabad

Mode: Onsite

Job Responibilities:

The primary responsibilities of this role will include:

Managing product listings and catalog updates on the website.

Coordinating inventory and stock visibility with the operations team.

Monitoring website performance and customer journey.

Managing promotional offers, coupon codes, and campaign execution.

Coordinating with website developers for updates and improvements.

Assisting with order management and customer experience initiatives.

Supporting marketplace operations and future e-commerce expansion plans.

Preparing regular sales and performance reports.

Managing php based B2B website

Providing team with support whenever needed

Preferred qualifications:

1–2 years of experience in e-commerce operations.

Familiarity with Shopify or similar platforms.

Basic understanding of digital marketing and analytics.

Strong organizational and communication skills.

Hiring: Manager – Supply Chain Management (Fabrication)

Location: Bengaluru

Industry: Fabrication / Manufacturing / EPC / Telecom Infrastructure

Experience: 12+ Years

Role Overview

We are looking for an experienced Supply Chain Management professional to lead end-to-end supply chain operations for fabrication projects. The role will be responsible for strategic sourcing, procurement, vendor development, production planning, inventory management, logistics, and subcontracting activities to ensure timely delivery, cost optimization, and operational efficiency.

Key Responsibilities

• Lead procurement and sourcing of fabrication materials such as steel, aluminum, structural components, pipes, fasteners, and consumables.
• Develop and manage supplier and subcontractor networks to ensure quality, cost, and delivery performance.
• Collaborate with Production, Engineering, and Project teams for material planning and availability.
• Oversee inventory management, warehouse operations, and logistics activities.
• Drive cost-saving initiatives through strategic sourcing, value engineering, and process improvements.
• Manage subcontracting and fabrication outsourcing activities.
• Ensure compliance with procurement policies, quality standards, and statutory requirements.
• Lead and develop teams across procurement, planning, stores, logistics, and vendor management.
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Required Skills

• Supply Chain Management
• Strategic Sourcing & Procurement
• Vendor Development & Contract Management
• Production Planning & Inventory Control
• Warehouse & Logistics Management
• Cost Optimization
• Materials Management
• ERP Systems (SAP, Oracle, Microsoft Dynamics)

Qualifications

• Bachelor's Degree in Mechanical, Industrial, Production Engineering, or related discipline.
• MBA/PGDM in Supply Chain, Operations, or Materials Management preferred.
• 12+ years of experience in Supply Chain, Procurement, Materials Management, or Operations.
• Strong experience in Fabrication, Manufacturing, Heavy Engineering, EPC, Telecom Infrastructure, or Industrial Equipment sectors.

Job Title: Operations & Customer Experience Manager

Location: Gurugram

Job Type: Full-time

Role Overview

We are looking for a highly organized and data-driven Operations & Customer Experience Manager to oversee last-mile logistics and customer support operations. The ideal candidate will ensure seamless delivery and pickup processes, resolve customer escalations, improve operational efficiency, and collaborate with cross-functional teams to deliver an exceptional customer experience.

Key Responsibilities

• Monitor daily operations, including dispatch, deliveries, and pickups.
• Manage customer complaints (FIRs) and ensure timely resolution.
• Track operational metrics and analyze reports to identify process improvements.
• Handle high-priority customer escalations and consumer complaints.
• Lead and coach the customer support team, ensuring productivity and service quality.
• Coordinate with Warehouse, Tech, Finance, and Marketing teams to resolve operational issues.
• Maintain operational discipline by monitoring attendance, reporting, and performance.
• Drive process improvements to reduce recurring issues and enhance customer satisfaction.

Required Skills & Qualifications

• 4–8 years of experience in Operations, Customer Experience, or Logistics.
• Strong analytical and reporting skills.
• Experience handling customer escalations and service recovery.
• Excellent cross-functional coordination and leadership abilities.
• Strong problem-solving and decision-making skills.
• Proficiency in Excel and CRM/Operations management tools.
• Excellent communication and stakeholder management skills.

JOB TITLE: Sales Manager – Data Center Operators

LOCATION: Mumbai

EXPERIENCE: 6–12 Years

ROLE SUMMARY

We are hiring a Sales Manager to drive business exclusively with Data Center Operators, including colocation, hyperscale, and wholesale data centers. The role focuses on building strong relationships and closing high-value deals in the data center ecosystem.

KEY RESPONSIBILITIES

• Manage and grow relationships with Data Center Operators

• Identify opportunities related to expansions and new builds

• Drive full sales lifecycle including RFPs, negotiations, and closure

• Engage with senior decision-makers and influencers

• Track market trends and competitor activities

• Achieve quarterly and annual sales targets

REQUIRED SKILLS & EXPERIENCE

• Mandatory experience selling to Data Center Operators

• Strong understanding of data center ecosystem

• Proven ability to close large and consultative deals

• Excellent communication and negotiation skills

PREFERRED BACKGROUND

• Data Centers / Colocation / Hyperscale

• IT Infrastructure / Power / Cooling / Connectivity