Job Title: Head of DMC Operations – B2B Holidays

Department: Operations – DMC

Location: Mumbai

Reporting To: Director

About Eagle Crest Holidays

Eagle Crest Holidays is a leading B2B destination management specialist delivering

curated FIT and group travel solutions to travel partners. With a strong focus on service

reliability, supplier excellence, and seamless on-ground execution, we enable our

partners to scale their holiday business with confidence.

Role Overview

The Head of DMC Operations will lead and own the entire operations function across

destinations, ensuring scalable, efficient, and high-quality delivery of all B2B holiday

services. This role goes beyond execution — it requires strategic leadership in process

excellence, supplier ecosystem development, team building, and service innovation.

The incumbent will be responsible for driving operational efficiency, improving partner

experience, optimizing costs, and building a future-ready operations framework to

support business growth.

Key Responsibilities

1. Strategic Leadership & Operations Ownership

• Own end-to-end DMC operations across FIT, GIT, and series departures globally.

• Define and execute the operations strategy aligned with business growth targets.

• Build scalable systems and processes to support multi-destination expansion.

• Act as the central decision-maker for all operational escalations and risk

management.

2. Team Leadership & Capability Building

• Lead, structure, and scale the operations team across geographies and

destinations.

• Hire, mentor, and develop second-line leadership (team leads, assistant

managers).

• Drive a high-performance, accountability-driven culture with clear KPIs.

• Ensure continuous training on destinations, systems, and service excellence.

3. Service Excellence & Customer Experience

• Define service standards and ensure consistent delivery across all bookings.

• Own key B2B partner experience and satisfaction metrics (CSAT, repeat

business).

• Oversee handling of high-impact escalations and critical live tour issues.

• Build proactive service recovery frameworks to enhance partner trust.

4. Supplier Strategy & Ecosystem Management

• Develop and strengthen strategic relationships with global DMC partners, hotels,

transporters, and ground handlers.

• Collaborate with contracting/product teams to optimize rates, allocations, and

availability.

• Establish supplier performance frameworks, SLAs, and quality benchmarks.

• Drive cost optimization without compromising service quality.

5. Process Excellence, Automation & SOP Governance

• Design, implement, and continuously improve SOPs across the operations

lifecycle.

• Drive automation and digitization through CRM, B2B platforms, and workflow

tools.

• Reduce manual errors, improve turnaround times, and enhance operational

efficiency.

• Standardize operations across destinations for consistency and scalability.

6. Commercial & Financial Oversight

• Partner with finance and product teams on margins, cost controls, and

profitability.

• Oversee dispute resolution related to cancellations, refunds, and supplier

claims.

• Monitor operational costs, leakages, and inefficiencies.

• Contribute to pricing strategy through operational insights.

7. Cross-Functional Collaboration

• Work closely with B2B sales to improve conversion through operational

confidence.

• Align with product and contracting teams on destination readiness and supply

gaps.

• Support business expansion into new destinations with operational feasibility

inputs.

8. MIS, Analytics & Governance

• Drive data-led decision-making through detailed MIS and dashboards.

• Monitor KPIs such as TAT, booking accuracy, issue rates, cost per booking, and

partner satisfaction.

• Identify trends, risks, and improvement opportunities proactively.

• Present periodic reviews to leadership with actionable insights.

Skills & Competencies

• Strong leadership with strategic and execution balance

• Deep understanding of global DMC operations and supplier ecosystems

• Excellent problem-solving and crisis management ability

• Commercial acumen with cost and margin awareness

• High process orientation with a focus on scalability and automation

• Strong stakeholder management across internal and external teams

Qualifications & Experience

• Graduate in Tourism, Hospitality, or related field (MBA preferred)

• 8–15 years of experience in DMC / tour operations

• Minimum 3–5 years in a leadership role managing large operations teams

• Strong experience in B2B outbound/inbound operations with Indian travel agents

• Proven track record of scaling operations and improving service metrics

What Eagle Crest Holidays Offers

• Leadership ownership of a growing DMC business

• Opportunity to build and scale multi-destination operations

• High visibility role working closely with senior leadership

• Fast-track growth into regional or business leadership roles

Key Responsibilities

Warehouse Operations

• Supervise daily warehouse operations, including receiving, storage, dispatch, billing coordination, documentation, and logistics activities.
• Ensure timely and accurate movement of goods within the warehouse.
• Monitor loading and unloading activities and ensure proper handling of materials.
• Maintain efficient space utilization and proper product storage practices.
• Ensure adherence to standard operating procedures and company policies.

Team Management

• Lead and guide warehouse staff to achieve operational targets.
• Allocate duties and monitor employee performance.
• Conduct daily toolbox meetings and communicate operational priorities.
• Ensure employees maintain workplace discipline, grooming, and hygiene standards.
• Motivate team members and promote a collaborative work environment.

Inventory Management

• Ensure stock accuracy through daily, monthly, and annual stock verification.
• Monitor inventory movements and support stock reconciliation activities.
• Investigate and report inventory discrepancies.
• Ensure proper storage and handling to prevent product damage.

Safety & Compliance

• Ensure compliance with safety standards and company guidelines.
• Support safety audits and implement corrective actions when required.
• Promote a safe and secure working environment.
• Maintain warehouse cleanliness and housekeeping standards.

Reporting & Documentation

• Prepare and submit daily operational reports.
• Maintain accurate warehouse records and documentation.
• Track billing status and coordinate with relevant departments.
• Escalate operational issues and provide timely updates to management.

Customer & Process Management

• Address operational issues promptly to ensure uninterrupted service.
• Coordinate with internal teams to ensure smooth warehouse functioning.
• Support continuous improvement initiatives and cost-control measures.

Required Skills & Competencies

• Team Leadership and People Management
• Warehouse Operations Management
• Inventory Control and Stock Management
• Time Management and Planning Skills
• Problem-Solving and Decision-Making
• Good Communication and Interpersonal Skills
• Computer Proficiency (MS Office/ERP Systems)
• Ability to Handle Operational Challenges

Qualification & Experience

• Any Graduate.
• 2–5 years of experience in Warehouse, Logistics, Supply Chain, or Inventory Operations.
• Prior experience in a supervisory or team lead role will be preferred.

Key Attributes

• Strong ownership and accountability.
• Ability to work under pressure and meet deadlines.
• Result-oriented and proactive approach.
• Good organizational and coordination skills.

We are seeking an Operations Executive – PMS & Excel to support and streamline Performance Management System (PMS) operations while ensuring data accuracy, process efficiency, and seamless execution of employee performance cycles. This role is responsible for managing employee performance data, maintaining PMS and HRMS records, generating MIS reports, and coordinating with HR, business teams, and stakeholders to ensure smooth performance management processes.

As an Operations Executive, you will manage day-to-day PMS operations, coordinate appraisal cycles, maintain employee performance records, prepare performance dashboards and reports, conduct data validation and quality checks, and support compliance activities. The ideal candidate will have strong expertise in Microsoft Excel, HR Operations, Performance Management Systems (PMS), and data management, with a process-driven approach and a keen eye for accuracy.

Key Responsibilities

• Manage daily operations of the Employee Performance Management System (PMS), including data entry, validation, and system updates.
• Coordinate annual, mid-year, and monthly performance cycles, ensuring timely execution of each stage.
• Prepare, analyze, and maintain MIS reports using Microsoft Excel and PMS tools.
• Maintain employee performance records, goal sheets, competency ratings, and related documentation.
• Conduct data validation and reconcile employee data across PMS, HRMS, and other systems.
• Collaborate with HRBPs, Managers, and Department Heads to resolve performance data and workflow discrepancies.
• Generate performance dashboards, appraisal summaries, rating sheets, and evaluation reports.
• Support audits, compliance processes, and ensure accuracy of performance-related data.
• Identify opportunities to improve PMS workflows, operational efficiency, and automation.
• Maintain logs, trackers, and documentation for all PMS operational activities.
• Ensure adherence to internal controls, HR policies, and standard operating procedures (SOPs).

Experience Required

Must Have

• Minimum 4 years of experience in HR Operations, Data Management, or Back-office Operations, preferably in Performance Management Systems (PMS), HRMS, or HR Operations.
• Hands-on experience with Employee Performance Management Systems or similar HR software.
• Advanced proficiency in Microsoft Excel, including VLOOKUP, Pivot Tables, Charts, Conditional Formatting, and basic Macros.
• Experience in Data Validation, HR Reporting, and Operational Process Management.
• Strong communication, coordination, and analytical skills.

Preferred

• Understanding of Goal Setting, Competency Mapping, and Employee Data Management.
• Experience with Power Query, Power Pivot, or automation tools.
• Exposure to Workflow Management Tools, PMS Dashboards, or Ticketing Systems.

Skills Required

Must Have

• Strong analytical skills with high accuracy and attention to detail.
• Effective coordination skills with the ability to work across HR, Admin, and Business Operations.
• Strong problem-solving and time management skills.
• Ability to follow operational processes, internal controls, and process guidelines.

Education & Qualification

• Bachelor's Degree in Commerce, Business Administration, Human Resources, or a related field.

Job Summary

This is a virtual assistant position. We are looking for remote professionals from an Executive Assistance background who can provide invaluable administrative support to US-based businesses. This multifaceted role involves managing operational and back-office tasks. Effective communication skills are essential as you will often serve as the main point of contact, managing correspondence and addressing inquiries. You will play a pivotal role in time management by conducting research and assisting in project management tasks. Your organizational prowess, attention to detail, and adaptability will enable you to navigate a dynamic work environment, prioritizing tasks and meeting deadlines. With a proactive approach, you will anticipate needs, maintain confidentiality, and contribute to the overall operational efficiency of the organization you support.

Responsibilities

• Administrative/Executive Assistance: Manage and maintain executives' schedules, handle emails and messages, and prepare documents, reports, and presentations.
• Excel and MIS Reporting: Utilize advanced Excel skills to generate insightful MIS reports, prepare spreadsheets, and dashboards providing key stakeholders with accurate data-driven insights for informed decision-making.
• Handle Business Operations: Drive seamless business operations by overseeing and optimizing key processes, fostering cross-functional collaboration, and implementing efficiency-enhancing initiatives to achieve organizational objectives.
• Project Management: Oversee project planning, execution, and tracking to ensure timely delivery and alignment with business goals; coordinate cross-functional teams, manage project timelines, and mitigate risks to drive successful project outcomes.
• Data Management: Perform accurate data entry, maintain organized records, and manage file systems to ensure easy retrieval and secure storage of important information.
• Research: Conduct online research to gather relevant data and information and prepare summaries and reports to support decision-making.
• Vendor Management: Manage communication, documents, and invoices; process and track orders and take care of compliance and vendor contracts.

Qualifications

• Minimum 3 years of full-time corporate work experience
• Exceptional written and verbal communication skills.
• Bachelor's/ Master’s degree
• Advanced proficiency in Excel/Google Sheets (formulas, pivot tables, data visualization).
• Excellent time management and organizational abilities.
• Demonstrated ability to identify and resolve issues proactively.
• A team player who can collaborate effectively with colleagues at all levels.
• Ability to prioritize tasks and work independently in a remote setting.
• Prior experience in US healthcare (insurance, billing, or administration) is a plus.

Schedule (US Shifts Only)

• Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday
• Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday

Logistical Requirements

• Quiet and brightly illuminated work environment
• Laptop with Minimum 8GB RAM, I5 8th gen processor
• 720P Webcam and Headset
• A reliable ISP with a minimum speed of 100 Mbps
• Smartphone

Job Title: Senior Executive Ticketing Operations–

Travel Consultant

Industry: Travel & Tourism only

Experience: 2–4 Years

Location: Malad, Mumbai (Work from Office)

Job Description:

We are hiring a Ticketing Operations (Travel Consultant) with hands-on experience in

flight bookings, reissues, refunds, and fare rules. The role requires strong knowledge of

GDS systems and airline procedures, supporting both B2B and B2C ticketing

operations.

Key Responsibilities:

• Handle group booking requests from B2B partners (travel agents, corporates,

etc.)

• Provide best fare quotes, negotiate group rates with airlines

• Issue tickets, handle reissuance, cancellations, and refunds

• Coordinate with airline representatives for seat blocks, PNRs, and confirmations

• Manage end-to-end group travel itineraries, including pre- and post-sales

support

• Maintain relationships with airline partners and B2B clients

• Keep updated with airline policies, group fare trends, and industry regulations

• Generate and share reports on group booking performance and pipeline

Required Skills & Qualifications:

• 2–3 years of experience in travel consulting with focus on group bookings (B2B)

• 2 -3 years of hands-on experience of GDS systems -Amadeus, Galileo, Sabre

• Excellent communication and negotiation skills

• Ability to handle multiple group requests and tight deadlines

• Strong attention to detail and customer service orientation

1.Conduct employee induction and support employee engagement activities.

2.Handle recruitment activities including screening, coordination, and onboarding

3.Carrying out induction program for new joiners.

4.On board joining documentation and formalities.

5.Prepare and issue HR letters such as Offer Letters, Appointment Letters,

Service,Bonds, and Confirmation Letters.

6.Handling the recruitment MIS

JOB TITLE: Sales Manager – Data Center Operators

LOCATION: Mumbai

EXPERIENCE: 6–12 Years

ROLE SUMMARY

We are hiring a Sales Manager to drive business exclusively with Data Center Operators, including colocation, hyperscale, and wholesale data centers. The role focuses on building strong relationships and closing high-value deals in the data center ecosystem.

KEY RESPONSIBILITIES

• Manage and grow relationships with Data Center Operators

• Identify opportunities related to expansions and new builds

• Drive full sales lifecycle including RFPs, negotiations, and closure

• Engage with senior decision-makers and influencers

• Track market trends and competitor activities

• Achieve quarterly and annual sales targets

REQUIRED SKILLS & EXPERIENCE

• Mandatory experience selling to Data Center Operators

• Strong understanding of data center ecosystem

• Proven ability to close large and consultative deals

• Excellent communication and negotiation skills

PREFERRED BACKGROUND

• Data Centers / Colocation / Hyperscale

• IT Infrastructure / Power / Cooling / Connectivity

1. Assist clients with the visa application process and provide clear guidance throughout the journey.
2. Process visa applications and ensure timely submission of required documents to embassies.
3. Leverage AI (Gemini) to create customized Cover Letters and Travel Itineraries that meet strict embassy standards.
4. Ensure error-free filling of online and offline visa application forms with precision and accuracy.
5. Liaise with embassies for updates, status checks, and specific requirements.
6. Use AI to summarize lengthy embassy PDF guidelines into practical team checklists and streamline internal processes.
7. Stay updated on visa regulations, immigration policies, and 2026 rule changes across countries (Schengen, US, UK, etc.).
8. Manage and organize client documentation both physically and digitally, maintaining confidentiality.
9. Provide excellent customer support and clear communication throughout the entire visa process.

Required Skills

1. Good communication skills
2. Must be a good team player
3. Flexible mindset and quick adaptation to new AI tools
4. Excellent communication, research, and organizational skills

1. Assist clients with the visa application process and provide clear guidance throughout the journey.
2. Process visa applications and ensure timely submission of required documents to embassies.
3. Leverage AI (Gemini) to create customized Cover Letters and Travel Itineraries that meet strict embassy standards.
4. Ensure error-free filling of online and offline visa application forms with precision and accuracy.
5. Liaise with embassies for updates, status checks, and specific requirements.
6. Use AI to summarize lengthy embassy PDF guidelines into practical team checklists and streamline internal processes.
7. Stay updated on visa regulations, immigration policies, and 2026 rule changes across countries (Schengen, US, UK, etc.).
8. Manage and organize client documentation both physically and digitally, maintaining confidentiality.
9. Provide excellent customer support and clear communication throughout the entire visa process.

Required Skills

1. Good communication skills
2. Must be a good team player
3. Flexible mindset and quick adaptation to new AI tools
4. Excellent communication, research, and organizational skills

Roles and Responsibilities

• Handle customer interactions with professionalism, patience, and empathy in a fast-paced onsite environment.
• Record, track, and update customer cases using CRM tools to ensure timely follow-ups.
• Collect and document feedback from customers to support continuous improvement of station experience.
• Coordinate with station staff and support functions to resolve operational gaps affecting customer satisfaction.
• Maintain compliance with company policies, data handling practices, and confidentiality requirements.

Key Responsibilities

• Answer customer queries and guide them to the right services, platforms, and available options.
• Log every interaction in the CRM, including issue type, customer details, timestamps, and next steps.
• Follow up on pending cases and ensure resolution milestones are documented and communicated.
• Identify recurring concerns and report patterns to relevant teams to improve service delivery.
• Support day-to-day station coordination by sharing accurate updates with internal stakeholders.
• Ensure customer interactions meet quality expectations, including clarity, accuracy, and respectful handling.
• Adhere to escalation procedures and provide timely status updates for high-impact customer issues.
• Maintain organized records and ensure customer data is handled responsibly according to policy.

About the Role

We’re seeking motivated and dedicated individuals to join us as remote customer service representatives. Whether you’re a student, recent graduate, undergraduate, professional, or industry expert, this is an excellent opportunity to develop your skills and contribute to a dynamic, global team.

As a Customer Service Representative, you will utilize your communication, problem-solving, and research skills to provide exceptional support to our clients. You’ll help resolve inquiries, assist with account management, and ensure customer satisfaction all from the comfort of your home.

What You’ll Do:

Engage with customers via phone, email, or chat to address their questions and concerns.

Use your research skills to find solutions quickly and accurately.

Collaborate with team members and supervisors to improve service quality.

Stay informed about our products and services to provide up-to-date assistance.

Participate in team meetings and training sessions to enhance your skills.

What We Value:

Strong communication skills with a customer-first mindset.

A proactive, organized approach to handling multiple inquiries.

Willingness to learn and adapt in a fast-paced environment.

Ability to work independently while contributing to a collaborative team.

Enthusiasm for personal growth and professional development.

Onboarding and Growth Path:

Within 1 month, you will:

Complete our onboarding program to understand our company, values, and customer service protocols.

Learn our tools, systems, and best practices for delivering excellent support.

Begin handling customer inquiries with guidance from your team.

Within 3 months, you will:

Handle customer interactions independently with confidence.

Contribute to process improvements and team goals.

Receive ongoing coaching and feedback to refine your skills.

Within 6 months, you will:

Progress to a more advanced Customer Service Representative role.

Mentor new team members and share best practices.

Participate in or lead training sessions for peers.

Who We Are:

We are a dynamic and innovative company dedicated to delivering high-quality solutions and exceptional service to our clients. With a passionate team of professionals, we strive to create value, foster growth, and make a positive impact in our industry. Committed to integrity, collaboration, and continuous improvement, we aim to build lasting relationships and drive success for our customers and community.

Why Join Us?

Flexible remote work environment.

Opportunities for advancement and skill development.

Supportive team that values diversity and inclusion.

The chance to make an impact while building your career.

Work Environment:

This fully remote position offers flexible hours, perfect for self-motivated individuals who excel in virtual settings. We provide comprehensive training and ongoing support to help you thrive. Join us and enjoy the freedom, flexibility, and growth opportunities of a remote career designed to fit your lifestyle.

Non-Discrimination and Equal Opportunity Statement

We are an Equal Opportunity Employer and are dedicated to fostering an inclusive environment for all individuals. We celebrate diversity and do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, or any other protected characteristic under applicable law. All qualified applicants will receive consideration for employment without regard to these factors.

Roles and Responsibilities

• Provide remote customer support by responding to inquiries via phone, email, chat, or ticketing systems.
• Deliver accurate, courteous assistance while maintaining a professional customer experience.
• Listen actively to customer concerns to identify needs, clarify details, and resolve issues efficiently.
• Enter and update customer information in internal systems to ensure records remain current and complete.
• Follow established support procedures, escalation paths, and service-level expectations.
• Manage multiple conversations and tasks while meeting productivity and quality goals.
• Document interactions clearly, including troubleshooting steps, outcomes, and next actions.
• Collaborate with internal teams to escalate complex cases and ensure timely follow-through.
• Continuously improve service effectiveness by applying feedback and refining processes.

Required Qualifications

• Strong background in customer support or client-facing roles with proven problem-solving ability.
• Excellent communication skills with the ability to ask clear questions and confirm understanding.
• Demonstrated ability to accurately enter and maintain data in CRM or ticketing platforms.
• Comfort working remotely, including reliable internet access and a quiet workspace.
• Ability to manage time effectively, prioritize requests, and meet performance metrics.
• Strong attention to detail to ensure correct information is captured and shared with customers.
• High level of professionalism, empathy, and consistency in customer interactions.
• Ability to learn new tools, systems, and support workflows quickly.

Key Responsibilities

• Handle incoming customer inquiries promptly and resolve routine issues during first contact when possible.
• Verify customer information, review order or account details, and provide appropriate updates.
• Maintain accurate logs of customer interactions, outcomes, and follow-up requirements.
• Update account notes and related fields in internal systems to support reporting and future service needs.
• Escalate unresolved or high-impact cases to the appropriate team with complete context and notes.
• Support customers through troubleshooting steps using knowledge base resources and internal documentation.
• Coordinate with other departments to ensure accurate resolutions and timely communication.
• Meet or exceed quality and turnaround expectations for response times and case management.
• Adhere to compliance and data-handling guidelines while working with sensitive customer information.

Roles and Responsibilities

• Provide timely, accurate, and courteous support to customers through remote communication channels.
• Act as the primary point of contact for customer inquiries, requests, and service issues.
• Listen carefully to customer concerns and gather relevant details to understand the problem.
• Use effective communication to clarify information, set expectations, and confirm next steps.
• Diagnose issues using available tools, customer history, and established procedures.
• Resolve customer questions and problems efficiently while maintaining a professional tone.
• Escalate complex or unresolved cases to the appropriate teams with complete context.
• Maintain accurate documentation of interactions, outcomes, and follow-up needs.
• Follow service policies, compliance guidelines, and quality standards consistently.
• Manage multiple customer requests while maintaining prioritization and response timelines.
• Contribute to continuous improvement by identifying recurring issues and suggesting solutions.

Required Qualifications

• Prior experience in customer support, customer service, or a similar client-facing role.
• Strong ability to communicate clearly and professionally in a remote environment.
• Demonstrated problem-solving skills with the ability to troubleshoot and determine next steps.
• Excellent time management skills to handle queues, deadlines, and service level expectations.
• Comfort using customer support systems such as ticketing tools, CRM platforms, or helpdesk software.
• Strong attention to detail to ensure accurate information and proper case documentation.
• Reliable internet access and a suitable home workspace for remote work.
• Ability to work independently, remain organized, and follow defined processes.
• Commitment to respectful, empathetic service and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries promptly and keep customers informed throughout the process.
• Identify root causes of issues and apply correct solutions or appropriate workarounds.
• Document each interaction accurately, including problem summary, actions taken, and results.
• Prioritize urgent matters and manage workload to meet established service expectations.
• Ensure escalations are thorough by providing all necessary details and supporting notes.
• Verify resolutions with customers when appropriate and confirm satisfaction with outcomes.
• Maintain confidentiality of customer information and comply with company data handling rules.
• Track and manage open cases through to resolution, including follow-ups when required.
• Use feedback and performance metrics to improve response quality and efficiency over time.

Position Overview:

Are you a friendly, motivated individual looking for a flexible, rewarding opportunity to work from home? We’re seeking dedicated Customer Service Representative / Receptionist to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.

In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, no matter your background. This isn’t just a job, it’s an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.

Responsibilities: (All Levels)

Respond promptly and professionally to customer inquiries via phone, email, or chat

Troubleshoot and resolve technical issues, guiding customers through solutions

Maintain accurate records of customer interactions and issue resolutions

Assist customers with account management, billing, and product questions

Support team members with remote administrative tasks as needed

Follow confidentiality and security protocols to protect sensitive information

Qualifications: (No Experience)  

High school diploma or equivalent

Excellent communication and interpersonal skills

Strong problem-solving abilities

Tech-savvy with a willingness to learn new software

Reliable, self-motivated, and capable of managing time effectively

For Expert Candidates:  

Develop and optimize customer support workflows for efficiency

Analyze customer feedback to identify trends and improve service quality

Mentor and train new team members remotely

Coordinate with other departments to resolve complex issues

Assist in implementing remote work tools and best practices

Entry-Level: (2+ Years of Relevant Experience)  

2+ years of experience in remote customer support or receptionist roles

Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk)

Strong organizational skills and ability to multitask

Ability to work independently and handle challenging customer situations

Adaptable and quick learner

Benefits and Perks:

Health Insurance

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Flexible Work Arrangements

Paid Parental Leave

Professional Development & Certification Opportunities

Life and Disability Insurance

Employee Assistance Programs (EAPs)

Wellness Programs

Performance Bonuses & Incentives

Employee Discounts & Perks

An Inclusive, Safe, and Supportive Work Environment

Work Environment:

A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.

About Anderson RV Sales and Rentals

Anderson RV Sales and Rentals is a customer-focused RV dealership based in Anderson, California, serving RV enthusiasts across the region with new and pre-owned sales, rentals, service, parts, and financing. Our team is built on friendly, experienced staff who go beyond expectations to create long-term relationships with every customer we serve. As we expand our support operations, we are hiring remote Customer Service Representatives based in Canada to help us deliver the same personalized experience to a growing customer base.

Position Summary

The Customer Service Representative is the first point of contact for prospective and existing customers. You will handle inbound inquiries about RV sales, rentals, service appointments, and parts orders, resolve customer concerns, and coordinate with our sales, service, and rental teams to ensure every customer feels supported from first call through post-sale follow-up. This is a fully remote role open to candidates located anywhere in Canada.

Key Responsibilities

• Respond to inbound customer inquiries by phone, email, live chat, and web forms in a professional, friendly, and timely manner.
• Answer questions about RV inventory, rental availability, pricing, financing options, service scheduling, and parts.
• Book, modify, and confirm RV rental reservations and service appointments in the dealership management system.
• Follow up on sales leads and hand off qualified prospects to the appropriate sales representative.
• Resolve customer complaints and issues by identifying the problem, offering solutions, and escalating to the right department when needed.
• Maintain accurate customer records, notes, and communication history in the CRM.
• Coordinate with service, parts, sales, and finance teams to keep customers informed on the status of their requests.
• Process rental payments, refunds, and deposits following company policy.
• Contribute to customer satisfaction surveys, follow-up outreach, and retention campaigns.
• Meet or exceed individual and team KPIs for response time, resolution rate, and customer satisfaction (CSAT).

Requirements

Must Have

• Legally authorized to work in Canada (Canadian citizen, permanent resident, or valid work permit).
• 1–3 years of customer service, contact centre, or front-desk experience.
• Excellent verbal and written English communication skills.
• Strong computer literacy and comfort with CRM systems, email, video conferencing, and Microsoft Office / Google Workspace.
• Reliable high-speed internet connection (minimum 50 Mbps download / 10 Mbps upload) and a quiet, dedicated home workspace.
• Availability to work standard Pacific Time business hours, including some Saturdays on a rotating basis.
• High school diploma or equivalent (GED).

Nice to Have

• Prior experience in RV, automotive, powersports, marine, or dealership environments.
• Familiarity with dealership management software (e.g., IDS, Dealertrack, Motility) or reservation platforms.
• Bilingual (English / French) is an asset.
• Post-secondary education in business, hospitality, tourism, or a related field.

Home Office Requirements

• Personal computer or laptop meeting modern performance standards (a company stipend or equipment may be provided after successful onboarding).
• Wired headset with microphone.
• Distraction-free workspace suitable for handling confidential customer information.

Compensation & Benefits

• Base salary: CAD $45,000 – $55,000 per year (approximately $22–$26 per hour), commensurate with experience.
• Performance bonus: Quarterly CSAT and productivity bonus of up to CAD $2,500 annually.
• Paid time off, statutory holidays, and paid sick leave in line with provincial employment standards.
• Health and dental benefits allowance for full-time employees after 90 days.
• Home-office equipment stipend and monthly internet allowance.
• Paid training and ongoing professional development.
• Employee discounts on RV rentals, parts, and service.

Job Title: Sales Manager – B2C Corporate

Location: Mumbai, Maharashtra

Experience: 2–4 Years

Employment Type: Full-Time

Department: B2C Corporate

About the Role

We are looking for an energetic, target-driven Sales Manager to drive business growth within the B2C Corporate sales vertical. The ideal candidate will be responsible for achieving regional sales targets, managing and mentoring a team of Sales Executives, and building strong relationships to deliver insurance solutions to corporate employee bases.

This role is ideal for an ambitious sales professional with experience in Insurance Sales and some exposure to team management or mentoring.

Key Responsibilities

• Lead, manage, and motivate a team of Sales Executives, including freshers.
• Drive regional revenue growth and achieve assigned sales and business targets.
• Build and maintain strong relationships with corporate partners and key stakeholders.
• Monitor team performance, conduct regular reviews, and implement strategies to improve productivity.
• Provide training, mentoring, and sales support to team members.
• Coordinate with internal operations and other teams to ensure smooth customer servicing.
• Focus on customer retention, business growth, and relationship management.
• Track market trends and identify new business opportunities.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• 2–4 years of experience in Insurance Sales.
• Experience managing, mentoring, or leading sales team members will be preferred.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Good analytical ability to understand sales data, performance trends, and team productivity.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong team-building skills with a proactive and customer-focused approach.

Preferred Candidate Profile

• Prior experience in B2C, Corporate Sales, or Insurance Sales.
• Experience handling or mentoring a team of Sales Executives, including freshers.
• Strong track record of achieving sales and revenue targets.
• Self-driven, confident, and capable of maintaining team motivation in a performance-oriented environment.

Job Title: Sales Manager – B2C Corporate

Location: Surat, Gujarat

Experience: 2–4 Years

Employment Type: Full-Time

Department: B2C Corporate

About the Role

We are looking for an energetic, target-driven Sales Manager to drive business growth within the B2C Corporate sales vertical. The ideal candidate will be responsible for achieving regional sales targets, managing and mentoring a team of Sales Executives, and building strong relationships to deliver insurance solutions to corporate employee bases.

This role is ideal for an ambitious sales professional with experience in Insurance Sales and some exposure to team management or mentoring.

Key Responsibilities

• Lead, manage, and motivate a team of Sales Executives, including freshers.
• Drive regional revenue growth and achieve assigned sales and business targets.
• Build and maintain strong relationships with corporate partners and key stakeholders.
• Monitor team performance, conduct regular reviews, and implement strategies to improve productivity.
• Provide training, mentoring, and sales support to team members.
• Coordinate with internal operations and other teams to ensure smooth customer servicing.
• Focus on customer retention, business growth, and relationship management.
• Track market trends and identify new business opportunities.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• 2–4 years of experience in Insurance Sales.
• Experience managing, mentoring, or leading sales team members will be preferred.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Good analytical ability to understand sales data, performance trends, and team productivity.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong team-building skills with a proactive and customer-focused approach.

Preferred Candidate Profile

• Prior experience in B2C, Corporate Sales, or Insurance Sales.
• Experience handling or mentoring a team of Sales Executives, including freshers.
• Strong track record of achieving sales and revenue targets.
• Self-driven, confident, and capable of maintaining team motivation in a performance-oriented environment.

Job Title: Sales Manager – B2C Corporate

Location: Ahmedabad, Gujarat

Experience: 2–4 Years

Employment Type: Full-Time

Department: B2C Corporate

About the Role

We are looking for an energetic, target-driven Sales Manager to drive business growth within the B2C Corporate sales vertical. The ideal candidate will be responsible for achieving regional sales targets, managing and mentoring a team of Sales Executives, and building strong relationships to deliver insurance solutions to corporate employee bases.

This role is ideal for an ambitious sales professional with experience in Insurance Sales and some exposure to team management or mentoring.

Key Responsibilities

• Lead, manage, and motivate a team of Sales Executives, including freshers.
• Drive regional revenue growth and achieve assigned sales and business targets.
• Build and maintain strong relationships with corporate partners and key stakeholders.
• Monitor team performance, conduct regular reviews, and implement strategies to improve productivity.
• Provide training, mentoring, and sales support to team members.
• Coordinate with internal operations and other teams to ensure smooth customer servicing.
• Focus on customer retention, business growth, and relationship management.
• Track market trends and identify new business opportunities.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• 2–4 years of experience in Insurance Sales.
• Experience managing, mentoring, or leading sales team members will be preferred.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Good analytical ability to understand sales data, performance trends, and team productivity.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong team-building skills with a proactive and customer-focused approach.

Preferred Candidate Profile

• Prior experience in B2C, Corporate Sales, or Insurance Sales.
• Experience handling or mentoring a team of Sales Executives, including freshers.
• Strong track record of achieving sales and revenue targets.
• Self-driven, confident, and capable of maintaining team motivation in a performance-oriented environment.

Job Description: Product Manager – IoT

Location: Bengaluru

Experience: 2 - 3 years

About Solar Square

Solar Square (SSE) is India’s largest and fastest-growing residential rooftop solar company.

We are on a mission to make solar simple, safe, and reliable for every Indian home - powering the country’s transition to independent clean energy.

Recognized by the World Economic Forum (Technology Pioneers 2025), TIME & Statista’s World’s Top Greentech Companies, and Forbes Top 100 To Watch, Solar Square is helping shape the future of home energy in India.

The Role

As Group Product Manager - IoT & Asset Intelligence, you will own the product portfolio responsible for software PM who would have ideally worked in an industry where IoT was used - e.g. EVs, Logistics etc. even similar companies as Schneider/Enphase but on the software side. monitoring, interpreting, and acting on signals from Solar Square’s installed asset base - solar plants ,inverters, batteries, and hybrid energy systems. This is a senior, hands-on role with direct accountability for outcomes across a domain where software decisions have immediate physical consequences: a missed alert means a degraded plant; a poorly routed signal means a preventable liability.

The core of this role is the intelligence layer - turning raw hardware signals into high-confidence,

actionable information that the right stakeholder can act on without needing to interpret the data

themselves. Product decisions here directly affect plant uptime, field-force utilization, financial liabilities, and customer trust.

Scope & Ownership

● Own the asset monitoring and intelligence product portfolio - including plant health monitoring,

alert detection and triage logic, remote corrective action workflows, and customer-facing

performance visibility. Scope spans solar plants today and extends to batteries and hybrid energy

systems as SSE’s product portfolio expands.

● Build the intelligence layer that turns raw IoT signals into confident, stakeholder-ready

information - defining what constitutes a meaningful alert, how severity is assessed, which

issues can be resolved remotely versus require a field dispatch, and how false positive rates are

reduced over time.

● Unify data streams from heterogeneous hardware (inverters, meters, battery management

systems, hybrid controllers) into a coherent data model that powers downstream products

reliably - without requiring every consumer of that data to understand the underlying hardware

complexity.

● Extend monitoring and intelligence capabilities to batteries and hybrid systems - understand how

the data model, alert logic, and health metrics differ from solar-only plants, and build a product

layer that handles multi-asset homes without fragmenting the platform.

● Design the information surfaces that enable each stakeholder to act with confidence - a central

response team that needs system-level triage context, field teams that need precise dispatch

briefs, and customers who need clear, jargon-free visibility into their plant and energy system

health.

● Own the signal-to-dispatch handoff - define what a well-formed, actionable dispatch looks like so that field scheduling and execution teams can act on it without re-investigating the problem.

Quality of this output is a core accountability of the role.

● Identify and address structural noise in the alert pipeline - recurring false positives, signals that

don’t close the loop after resolution, and patterns that indicate a model or data quality problem

rather than a real asset issue.

● Set priorities across product areas and coach PMs on problem framing, solution quality, and

decision-making under data uncertainty.

● Partner with engineering to balance near-term reliability work with the foundational data

architecture investments required to scale the intelligence layer across asset types.

What Success Requires

● 2+ years of product management experience, with meaningful depth in IoT, telemetry, asset

monitoring, or intelligence systems - energy management, fleet telematics, smart infrastructure,

predictive maintenance, or similar contexts where physical signals drive operational decisions.

● Experience building products on top of IoT or sensor data - understands data quality challenges

(signal inconsistency, false positives, dropout, protocol variance), can reason about alert logic

from first principles, and knows how to build feedback loops that improve signal fidelity over

time.

● Familiarity with multi-asset or multi-hardware environments is a meaningful advantage -

experience spanning solar inverters, battery systems, or hybrid energy controllers is directly

relevant. Candidates who have worked on EV charging infrastructure, home energy management

systems, or storage-integrated solar platforms are particularly well-suited.

● Comfort making decisions with imperfect data - can reason through asymmetry, missing signals,

and competing interpretations without waiting for perfect information, while being explicit

about where uncertainty lives and how it should affect downstream action.

● Technical fluency sufficient to engage credibly with engineers on data models, MQTT pipelines,

API design, and system architecture. Act as a genuine peer to Engg, helping identify the right

questions and pressure-test design choices.

● Proven experience owning business outcomes in signal-driven or asset-monitoring environments

(alert precision, false positive rates, time-to-detection, liability reduction, plant uptime).

● Demonstrated capability to lead and coach PMs - sets a high bar on problem framing and

solution quality, and builds an environment where the team owns problems rather than waiting

for direction.

● Active use of AI tools in day-to-day product work - can point to specific, concrete ways AI has

changed how they work, and is curious about how AI changes alert intelligence, anomaly

detection, and predictive maintenance in an IoT product context.

● Excellent cross-functional credibility with engineering and operations leaders - built through

judgment and follow-through

We are seeking a dynamic Corporate Sales professional responsible for driving revenue through enterprise-level software sales. The role involves extensive corporate visits, identifying business opportunities, and delivering customized solutions to clients. The candidate will manage large deal cycles and build long-term client relationships while achieving sales targets.

Key Responsibilities:

• Acquire and manage mid-market enterprise accounts.

• Conduct consultative discussions to understand operational challenges.

• Present customized software solutions aligned with client requirements.

• Manage complex sales cycles involving multiple stakeholders.

• Negotiate commercials and close medium-to-large ticket-size deals.

• Drive quarterly and annual revenue targets.

Requirements:

• 5–8 years of experience in Enterprise or B2B Software Sales.

• Strong experience in Field Sales and Consultative Selling.

• Experience handling medium to large ticket-size deals.

• Experience managing multiple stakeholders and business units.

• End-to-end sales cycle management experience.

• Bachelor's degree in Business, Marketing, IT, or related field (MBA preferred).

• Strong business communication and presentation skills.

• Solution-selling capability.

• Negotiation and account management skills.

• Experience with CRM tools and sales pipelines is preferred.

• Experience in SaaS or Enterprise Software Sales is preferred.

• Willingness to travel regionally.

Designation: Sales Relationship Manager

Experience: 5 -10 years in sales (preferably in financial products, real estate, or banking). 

Location: Mumbai

Type: Full-time

Job Responsibilities 

• Source new customers for home loans through field visits, referrals, and tie-ups with builders, property dealers, and real estate agents. (Loan Against Property) 
• Meet potential clients to understand their financial requirements and recommend suitable loan products. 
• Achieve assigned sales and disbursement targets. 
• Ensure customer satisfaction and proper documentation of loan files. 
• Coordinate with credit and operations teams for loan processing. 
• Maintain regular follow-ups with leads and ensure timely conversion. 

Skills:  Good communication and interpersonal skills. 

             Understanding of home loan products and processes. 

             Ability to work in a target-driven environment. 

             Self-motivated and proactive. 

Eligibility Criteria 

• Education: Minimum Graduate (any discipline).