Operational Support Jobs in Thane

1. Assist clients with the visa application process and provide clear guidance throughout the journey.
2. Process visa applications and ensure timely submission of required documents to embassies.
3. Leverage AI (Gemini) to create customized Cover Letters and Travel Itineraries that meet strict embassy standards.
4. Ensure error-free filling of online and offline visa application forms with precision and accuracy.
5. Liaise with embassies for updates, status checks, and specific requirements.
6. Use AI to summarize lengthy embassy PDF guidelines into practical team checklists and streamline internal processes.
7. Stay updated on visa regulations, immigration policies, and 2026 rule changes across countries (Schengen, US, UK, etc.).
8. Manage and organize client documentation both physically and digitally, maintaining confidentiality.
9. Provide excellent customer support and clear communication throughout the entire visa process.

Required Skills

1. Good communication skills
2. Must be a good team player
3. Flexible mindset and quick adaptation to new AI tools
4. Excellent communication, research, and organizational skills

1. Communicate effectively with clients via phone and email to understand their requirements.
2. Provide expert consultation on attestation, apostille, and translation services, including process guidance and documentation support.
3. Offer step-by-step assistance throughout the service lifecycle to ensure clarity and transparency.
4. Follow up proactively on inquiries and work to convert leads into confirmed business.
5. Coordinate the pickup and secure handling of client documents to ensure timely delivery.
6. Maintain service quality, accuracy, and consistency in all client interactions.
7. Address client queries promptly and collaborate with internal teams for smooth service execution.
8. Achieve monthly revenue targets.