Job Title: Hardware & Desktop Support Engineer

Department: Information Technology

Location: Surat, Gujarat

Employment Type: Full-Time

Experience: 1–3 Years

Job Summary

We are looking for a proactive Hardware & Desktop Support Engineer to provide technical support for desktops, laptops, printers, IP phones, and other end-user devices.

The ideal candidate should have strong troubleshooting skills and the ability to provide efficient L1/L2 technical support in a fast-paced enterprise environment.

Key Responsibilities

• Install, configure, and troubleshoot Windows 10/11 desktops and laptops.
• Provide L1/L2 technical support to end users.
• Diagnose and resolve hardware-related issues.
• Install and configure printers, scanners, and peripheral devices.
• Install and configure operating systems, drivers, and software applications.
• Configure and troubleshoot Microsoft Outlook and Microsoft Office.
• Perform basic Active Directory user management.
• Troubleshoot network connectivity, LAN, and Wi-Fi issues.
• Support IP phones and video conferencing systems.
• Perform hardware upgrades, preventive maintenance, and system health checks.
• Maintain IT asset inventory and technical documentation.
• Coordinate with vendors for warranty claims, repairs, and hardware replacements.
• Support antivirus, endpoint security, and patch management.
• Manage and resolve user tickets within defined SLA timelines.
• Provide remote technical support when required.

Required Skills

• Strong knowledge of Windows 10/11 installation and troubleshooting.
• Good knowledge of Microsoft Office and Outlook support.
• Basic understanding of Active Directory.
• Basic networking knowledge, including IP, DNS, and DHCP.
• Experience with printer and peripheral troubleshooting.
• Hardware assembly, diagnostics, and troubleshooting skills.
• Familiarity with remote support tools.
• Good communication and interpersonal skills.
• Strong customer service and problem-solving abilities.

Preferred Qualifications

• Diploma/Bachelor's Degree in IT, Computer Science, or a related field.
• CompTIA A+ certification is preferred.
• Microsoft certification will be an advantage.

Key Competencies

• Hardware & Desktop Troubleshooting
• Windows Administration
• L1/L2 Technical Support
• Active Directory
• Microsoft Office & Outlook
• Basic Networking
• Printer & Peripheral Support
• IT Asset Management
• Endpoint Security
• Vendor Coordination
• Ticket & SLA Management

Ideal Candidate

The ideal candidate should be technically strong, proactive, service-oriented, and capable of handling multiple user issues efficiently while maintaining a high level of professionalism in an enterprise environment.

Job Title:Channel Development Manager (IFA Channel)

Experience: 1-3 Years

Location: Surat

Mode: Onsite (full time)

Job Summary

We are looking for a Channel Development Manager – IFA Channel to build, expand, and manage the Independent Financial Advisor (IFA) / Mutual Fund Distributor (MFD) network across the assigned geography.

The role will focus on partner acquisition, activation, relationship management, business development, AUM mobilisation, revenue generation, and product penetration through the IFA channel for PMS & AIF products.

Key Responsibilities

• Acquire and onboard new IFAs/MFDs to expand the distribution network.
• Build and maintain strong relationships with existing IFAs/MFDs.
• Drive AUM, sales, SIP, and revenue targets through the IFA channel.
• Activate inactive partners and improve distributor productivity.
• Conduct IFA meets, product presentations, training sessions, and investor awareness programs.
• Provide timely partner servicing and resolve distributor queries.
• Identify new business opportunities through market mapping and networking.
• Track market trends and competitor activities.
• Manage territory-wise targets, sales pipelines, and business reporting.
• Ensure timely reporting and adherence to applicable regulatory requirements.

Candidate Requirements

• 3–8 years of experience in Mutual Funds, Wealth Management, Broking, PMS/AIF, Insurance, or Financial Services.
• Proven experience in IFA/MFD onboarding and channel expansion.
• Strong track record of AUM mobilisation, sales, and revenue generation through distributors.
• Experience in partner activation, retention, and increasing distributor productivity.
• Good understanding of mutual funds, SIPs, investment products, PMS/AIF, and financial markets.
• Experience in conducting distributor meets, product training, and presentations.
• Strong relationship management and business development skills.
• Existing IFA/MFD network will be preferred.
• Good communication, negotiation, and presentation skills.
• Ability to manage targets, sales pipelines, and business performance.

Educational Qualifications

• Graduate / MBA with relevant experience in Mutual Funds, AMC, Wealth Management, Broking, or Financial Services.
• NISM certification preferred/required, as applicable to the role.

Key Skills

• IFA/MFD Relationship Management
• Channel Development & Partner Acquisition
• Sales & AUM Mobilisation
• Business Development
• Mutual Fund & Investment Product Knowledge
• Distributor Activation & Retention
• Market Mapping & Competitor Analysis
• Communication & Presentation Skills
• Sales & Negotiation
• Target & Performance Management