Management Information Systems Mis Jobs in Gurugram

Job Title: MIS Executive

Location: Gurugram

Experience: 2–3 Years

Key Responsibilities:

• Prepare weekly and monthly MIS reports.
• Coordinate with PAN India branches to collect and consolidate data.
• Generate and maintain accurate management reports using Google Sheets.
• Provide support and maintenance for existing MIS systems.
• Develop and maintain MIS documentation for smooth operations.
• Recommend improvements to enhance reporting efficiency and consistency.
• Perform data analysis and prepare periodic reports for management.
• Develop MIS systems for customer management and internal communication.
• Provide analytical and reporting support to the management team.

Requirements:

• 2–3 years of experience in MIS reporting.
• Proven ability to independently prepare and manage MIS reports.
• Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH, Power Query preferred).
• Hands-on experience with Google Sheets.
• Ability to write and run basic Google Apps Script and filter-based automation.
• Strong analytical, reporting, and problem-solving skills.

Job Title: Operations & Customer Experience Manager

Location: Gurugram

Job Type: Full-time

Role Overview

We are looking for a highly organized and data-driven Operations & Customer Experience Manager to oversee last-mile logistics and customer support operations. The ideal candidate will ensure seamless delivery and pickup processes, resolve customer escalations, improve operational efficiency, and collaborate with cross-functional teams to deliver an exceptional customer experience.

Key Responsibilities

• Monitor daily operations, including dispatch, deliveries, and pickups.
• Manage customer complaints (FIRs) and ensure timely resolution.
• Track operational metrics and analyze reports to identify process improvements.
• Handle high-priority customer escalations and consumer complaints.
• Lead and coach the customer support team, ensuring productivity and service quality.
• Coordinate with Warehouse, Tech, Finance, and Marketing teams to resolve operational issues.
• Maintain operational discipline by monitoring attendance, reporting, and performance.
• Drive process improvements to reduce recurring issues and enhance customer satisfaction.

Required Skills & Qualifications

• 4–8 years of experience in Operations, Customer Experience, or Logistics.
• Strong analytical and reporting skills.
• Experience handling customer escalations and service recovery.
• Excellent cross-functional coordination and leadership abilities.
• Strong problem-solving and decision-making skills.
• Proficiency in Excel and CRM/Operations management tools.
• Excellent communication and stakeholder management skills.