Tax Support Expert is one who understand the Tax Filing of Direct and Indirect taxes and assist KDK Customers in their queries pertaining to Tax filing or software technical problem. Under this, customer’s issues could be related to the KDK applications used by him like Income tax, TDS, GST, or any other Tax compliance application.

Job Description

·        To support to the customers via remote access or over

·        To Listen and understand the queries and provide support and resolution to such

·        To be available and upgrade the knowledge of the KDK products to assist the

·        To update the information on Support application in rightful

To be flexible with 50+ customer calls during the day.

Email: recruit@kdksoftware.com

1. Client consultation and coordination on calls and emails.
2. Identify potential clients through various channels such as networking, referrals and cold calling.
3. Develop and maintain strong relationships with clients by understanding their insurance needs and providing tailored solutions.
4. Negotiate with clients and close deals to achieve set goals.
5. Stay updated on industry trends, market conditions and market competition.
6. Manage leads, track sales activities, and generate reports for management review.

Required Skills

1. Pursuing or recently completed a degree in Insurance, Finance, BMS, BBA, Commerce or a related field
2. Strong verbal and written communication skills with confidence in client-facing interactions
3. Self-motivated with a target-oriented mindset and ability to work independently
4. Basic understanding of insurance products is a plus but not mandatory — full training provided
5. Proficiency in MS Office and ability to maintain sales trackers

Our client is a global leader in water technology and services for industrial and infrastructure markets. With a focus on solving water scarcity through desalination, water reuse, and zero liquid discharge (ZLD), they have executed over 2,000 projects across 60 countries. Leveraging the experience and knowhow gained over 40 years handling some of the most difficult to treat waters, they help some of the world’s most recognized companies reduce their water and carbon footprint, ultimately reducing water risk.

Job Description: Assistant/Deputy Manager (Proposal & Process of Desalination)

Location: Pune 

Experience: 15-20 years

Education: B Tech (Environmental Science/ Chemistry or Civil) 

CTC: 14-16 LPA

Our client is a global leader in water purification and critical minerals processing technologies, helping industries address water scarcity through solutions in water reuse, desalination, and zero liquid discharge. With over four decades of experience and thousands of installations in more than 60 countries, they deliver innovative engineering and advanced water treatment technologies.

Roles & Responsibilities:

• Proposals & process engineering for desalination (Media Filters, UF, RO systems)
• Process scheme selection and design calculations
• Basic engineering & design: PFD, P&ID, layouts, HFDs, and BEP preparation
• Process equipment sizing, selection, and technical specifications
• Pump head & pressure drop calculations
• Technical evaluation of equipment and system packages
• BOO preparation and cost estimation during bidding/tendering
• Coordination with civil/electrical teams for technical interfaces
• Cross-functional coordination with internal teams, vendors, and clients
• Vendor coordination for quotations. cost compilation, and approvals
• Participation in client meetings, technical discussions, and design approvals
• Preparation of tender specifications and resolution of technical queries
• Support to Tendering Manager for timely proposal submission
• Site coordination during erection and commissioning

Skill/Knowledge required:

• Experience in Proposals, Project bidding, Tendering and Cost Estimation Wastewater Treatment & Tertiary Treatment Plants(UF & RO Systems) for Municipal and industrial Projects
• Experience in Engineering execution and Handling of Wastewater Treatment & Tertiary Treatment Plants(UF & RO Systems) for Municipal and industrial Projects

If interested, please share your cv with details of total experience, current salary, expected salary and notice period.

Job Title: Sales Manager – Life Insurance

Employment Type: Full-Time

Work Mode: Field Sales

Job Location: Surat, Gujarat

Job Summary

We are looking for dynamic and result-oriented Sales Managers with experience in Life Insurance sales to join our growing team. The ideal candidate should have strong communication and relationship-building skills with the ability to generate business, meet sales targets, and drive customer acquisition through field sales activities.

Candidates should be comfortable with direct customer interactions, field visits, and maintaining long-term client relationships.

Key Responsibilities

Sales & Business Development

Generate leads and identify potential customers for Life Insurance products

Acquire new customers through field sales and relationship-building activities

Promote and sell Life Insurance products as per customer requirements

Achieve assigned sales targets and business goals

Customer Relationship Management

Build and maintain strong customer relationships

Understand customer financial needs and recommend suitable insurance plans

Address customer concerns and provide timely support

Ensure a positive customer experience throughout the sales cycle

Market & Field Activities

Conduct field visits and sales meetings regularly

Explore local markets and identify new business opportunities

Participate in promotional and business development activities

Keep track of market trends and competitor activities

Reporting & Coordination

Maintain records of customer interactions and sales activities

Share daily updates with reporting managers

Coordinate with internal teams for policy processing and documentation

Eligibility Criteria

Minimum 1 year of experience in Life Insurance sales

Minimum qualification: HSC Pass

Good communication and convincing skills

Comfortable with field sales activities and customer meetings

Required Skills

Strong sales and negotiation skills

Excellent communication and interpersonal abilities

Customer relationship management

Target-oriented mindset

Ability to work independently in field sales

Lead generation and conversion skills

Preferred Candidate Profile

Prior experience in Life Insurance industry is mandatory

Self-motivated and energetic personality

Comfortable with field work and travel

Strong customer handling capabilities

Why Join Us?

Opportunity to build a career in the Life Insurance industry

Attractive growth opportunities

Dynamic and performance-driven work environment

Exposure to field sales and customer relationship management

Job Description: Group Product Manager – IoT & Asset Intelligence

Location: Bengaluru Team: Product

Experience: 8–10 years

About SolarSquare

Solar Square (SSE) is India’s largest and fastest-growing residential rooftop solar company.

We are on a mission to make solar simple, safe, and reliable for every Indian home - powering the country’s transition to independent clean energy.

Recognized by the World Economic Forum (Technology Pioneers 2025), TIME & Statista’s World’s Top Greentech Companies, and Forbes Top 100 To Watch, Solar Square is helping shape the future of home energy in India.

The Role

As Group Product Manager - IoT & Asset Intelligence, you will own the product portfolio responsible for monitoring, interpreting, and acting on signals from Solar Square’s installed asset base - solar plants ,inverters, batteries, and hybrid energy systems. This is a senior, hands-on role with direct accountability for outcomes across a domain where software decisions have immediate physical consequences: a missed alert means a degraded plant; a poorly routed signal means a preventable liability.

The core of this role is the intelligence layer - turning raw hardware signals into high-confidence,

actionable information that the right stakeholder can act on without needing to interpret the data

themselves. Product decisions here directly affect plant uptime, field-force utilization, financial liabilities, and customer trust.

Scope & Ownership

● Own the asset monitoring and intelligence product portfolio - including plant health monitoring,

alert detection and triage logic, remote corrective action workflows, and customer-facing

performance visibility. Scope spans solar plants today and extends to batteries and hybrid energy

systems as SSE’s product portfolio expands.

● Build the intelligence layer that turns raw IoT signals into confident, stakeholder-ready

information - defining what constitutes a meaningful alert, how severity is assessed, which

issues can be resolved remotely versus require a field dispatch, and how false positive rates are

reduced over time.

● Unify data streams from heterogeneous hardware (inverters, meters, battery management

systems, hybrid controllers) into a coherent data model that powers downstream products

reliably - without requiring every consumer of that data to understand the underlying hardware

complexity.

● Extend monitoring and intelligence capabilities to batteries and hybrid systems - understand how

the data model, alert logic, and health metrics differ from solar-only plants, and build a product

layer that handles multi-asset homes without fragmenting the platform.

● Design the information surfaces that enable each stakeholder to act with confidence - a central

response team that needs system-level triage context, field teams that need precise dispatch

briefs, and customers who need clear, jargon-free visibility into their plant and energy system

health.

● Own the signal-to-dispatch handoff - define what a well-formed, actionable dispatch looks like so that field scheduling and execution teams can act on it without re-investigating the problem.

Quality of this output is a core accountability of the role.

● Identify and address structural noise in the alert pipeline - recurring false positives, signals that

don’t close the loop after resolution, and patterns that indicate a model or data quality problem

rather than a real asset issue.

● Set priorities across product areas and coach PMs on problem framing, solution quality, and

decision-making under data uncertainty.

● Partner with engineering to balance near-term reliability work with the foundational data

architecture investments required to scale the intelligence layer across asset types.

What Success Requires

● 8–10+ years of product management experience, with meaningful depth in IoT, telemetry, asset

monitoring, or intelligence systems - energy management, fleet telematics, smart infrastructure,

predictive maintenance, or similar contexts where physical signals drive operational decisions.

● Experience building products on top of IoT or sensor data - understands data quality challenges

(signal inconsistency, false positives, dropout, protocol variance), can reason about alert logic

from first principles, and knows how to build feedback loops that improve signal fidelity over

time.

● Familiarity with multi-asset or multi-hardware environments is a meaningful advantage -

experience spanning solar inverters, battery systems, or hybrid energy controllers is directly

relevant. Candidates who have worked on EV charging infrastructure, home energy management

systems, or storage-integrated solar platforms are particularly well-suited.

● Comfort making decisions with imperfect data - can reason through asymmetry, missing signals,

and competing interpretations without waiting for perfect information, while being explicit

about where uncertainty lives and how it should affect downstream action.

● Technical fluency sufficient to engage credibly with engineers on data models, MQTT pipelines,

API design, and system architecture. Act as a genuine peer to Engg, helping identify the right

questions and pressure-test design choices.

● Proven experience owning business outcomes in signal-driven or asset-monitoring environments

(alert precision, false positive rates, time-to-detection, liability reduction, plant uptime).

● Demonstrated capability to lead and coach PMs - sets a high bar on problem framing and

solution quality, and builds an environment where the team owns problems rather than waiting

for direction.

● Active use of AI tools in day-to-day product work - can point to specific, concrete ways AI has

changed how they work, and is curious about how AI changes alert intelligence, anomaly

detection, and predictive maintenance in an IoT product context.

● Excellent cross-functional credibility with engineering and operations leaders - built through

judgment and follow-through

1. Contact existing clients and customers to promote airline ticketing services and travel solutions.
2. Conduct regular follow-up calls and email communications to generate bookings and maintain customer engagement.
3. Understand customers' travel requirements, preferences, budgets, and schedules to provide suitable travel options.
4. Prepare and present accurate airfare quotations, flight itineraries, and travel recommendations.
5. Explain fare rules, baggage policies, visa requirements, and other travel-related information to customers.
6. Achieve assigned sales targets and contribute to overall revenue growth.
7. Build and maintain strong client relationships to encourage repeat business and customer loyalty.
8. Resolve customer queries and booking-related issues promptly and professionally.
9. Stay updated on airline promotions, special fares, and industry trends to provide competitive travel solutions.
10. Coordinate with airlines and internal teams to ensure smooth booking and ticketing operations.

Job Title: Team Leader – B2B Motor Sales

Location: Mumbai, Maharashtra

Experience: 3–5 Years

Employment Type: Full-Time

Department: B2B Motor Insurance

About the Role

We are looking for an experienced and target-driven Team Leader to manage a team and drive B2B Motor Insurance sales. The ideal candidate should have strong experience in General Insurance Motor Sales or Motor Dealer Sales, along with excellent team management, partner relationship, and business development skills.

The role involves building strategic relationships with corporate clients, automobile dealers, brokers, and channel partners while driving business growth across the Mumbai market.

Key Responsibilities

• Lead, manage, and support a team of Relationship Managers to achieve business targets.
• Build and maintain strong relationships with corporate clients, automobile dealers, brokers, and channel partners.
• Drive new business sourcing and increase Motor Insurance sales through the B2B channel.
• Monitor team and partner performance and conduct regular reviews to improve productivity.
• Provide training, guidance, and sales support to team members and partners.
• Coordinate with internal teams and insurance companies to ensure smooth business operations.
• Focus on partner retention, business growth, and long-term relationship management.
• Track market trends, competitor activities, and opportunities within the Mumbai motor insurance market.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• 3–5 years of experience in General Insurance Motor Sales or Motor Dealer Sales.
• Strong knowledge of Motor Insurance products and the automobile dealer ecosystem.
• Good understanding of the Mumbai motor dealer market and RTO dynamics.
• Proven experience in team management, B2B sales, partner management, and target achievement.
• Excellent communication, negotiation, and relationship-building skills.
• Strong leadership skills with the ability to work in a target-driven environment.

Preferred Candidate Profile

• Candidates with prior experience in Motor Insurance, General Insurance, or Motor Dealer Sales.
• Experience managing sales teams and channel partners will be preferred.
• Knowledge of Life Insurance will be an added advantage, although Motor Insurance experience is essential.
• Self-driven, result-oriented, and capable of managing aggressive business targets.

1. Client consultation and coordination on calls and emails.
2. Identify potential clients through various channels such as networking, referrals and cold calling.
3. Develop and maintain strong relationships with clients by understanding their insurance needs and providing tailored solutions.
4. Negotiate with clients and close deals to achieve set goals.
5. Stay updated on industry trends, market conditions and market competition.
6. Manage leads, track sales activities, and generate reports for management review.

Required Skills

1. Pursuing or recently completed a degree in Insurance, Finance, BMS, BBA, Commerce or a related field
2. Strong verbal and written communication skills with confidence in client-facing interactions
3. Self-motivated with a target-oriented mindset and ability to work independently
4. Basic understanding of insurance products is a plus but not mandatory — full training provided
5. Proficiency in MS Office and ability to maintain sales trackers

Job Title :  Area Sales Executive

Location : Chennai, Tamil Nadu

Experience 2-5 years

Mode: Onsite,Full time

Role Overview

We are looking for dynamic and result-driven sales professionals to join our team in Chennai. The role involves promoting and selling medical devices while building strong relationships with healthcare professionals and institutions.

Key Responsibilities

• Promote and sell medical devices to hospitals, clinics, and healthcare professionals
• Build and maintain strong relationships with doctors, procurement teams, and stakeholders
• Identify new business opportunities and expand market presence
• Conduct regular field visits and follow up on leads
• Achieve sales targets and contribute to overall business growth
• Provide market feedback and track competitor activities

Must have

• Experience or exposure to sales (Healthcare preferred)
• Eagerness to learn and grow in the medical sales field
• Good communication and interpersonal skills

Job Tittle:- Plant Head - Li-ion Battery Pack Assembly 

Location: Bidadi, Bangalore, Karnataka

Experience: 15+ Years

Industry: Li-ion Battery / BESS / EV / Battery Manufacturing

About the Role

We are looking for an experienced Plant Head to lead the setup and operations of a 10 GWh Li-ion Battery Pack Assembly facility. The role will have end-to-end responsibility for plant setup, commissioning, production, quality, safety, supply chain, and people management.

Key Responsibilities

• Lead greenfield plant setup, commissioning, and production ramp-up.
• Manage large-scale Li-ion battery pack/BESS manufacturing operations.
• Drive productivity, yield, OEE, quality, cost, and delivery KPIs.
• Lead plant layout, equipment selection, automation, and manufacturing processes.
• Implement MES, automation, digital manufacturing, and traceability systems.
• Manage senior engineers, supervisors, technicians, and plant workforce.
• Ensure Li-ion battery safety, EHS, quality, and regulatory compliance.
• Coordinate with Engineering, SCM, Quality, EHS, Technology, and vendors.
• Manage critical components including cells, modules, BMS, enclosures, and raw materials.
• Build a culture of safety, operational excellence, continuous improvement, and accountability.

Candidate Profile

• 15+ years of experience in plant/manufacturing/operations leadership.
• Strong experience in Li-ion battery pack assembly, BESS, EV batteries, or related manufacturing.
• Proven experience in greenfield plant setup and commissioning.
• Experience handling large-scale manufacturing operations and teams.
• Strong knowledge of quality, EHS, automation, production planning, and supply chain.
• Excellent leadership, problem-solving, and stakeholder-management skills.

Key Responsibilities

Warehouse Operations

• Supervise daily warehouse operations, including receiving, storage, dispatch, billing coordination, documentation, and logistics activities.
• Ensure timely and accurate movement of goods within the warehouse.
• Monitor loading and unloading activities and ensure proper handling of materials.
• Maintain efficient space utilization and proper product storage practices.
• Ensure adherence to standard operating procedures and company policies.

Team Management

• Lead and guide warehouse staff to achieve operational targets.
• Allocate duties and monitor employee performance.
• Conduct daily toolbox meetings and communicate operational priorities.
• Ensure employees maintain workplace discipline, grooming, and hygiene standards.
• Motivate team members and promote a collaborative work environment.

Inventory Management

• Ensure stock accuracy through daily, monthly, and annual stock verification.
• Monitor inventory movements and support stock reconciliation activities.
• Investigate and report inventory discrepancies.
• Ensure proper storage and handling to prevent product damage.

Safety & Compliance

• Ensure compliance with safety standards and company guidelines.
• Support safety audits and implement corrective actions when required.
• Promote a safe and secure working environment.
• Maintain warehouse cleanliness and housekeeping standards.

Reporting & Documentation

• Prepare and submit daily operational reports.
• Maintain accurate warehouse records and documentation.
• Track billing status and coordinate with relevant departments.
• Escalate operational issues and provide timely updates to management.

Customer & Process Management

• Address operational issues promptly to ensure uninterrupted service.
• Coordinate with internal teams to ensure smooth warehouse functioning.
• Support continuous improvement initiatives and cost-control measures.

Required Skills & Competencies

• Team Leadership and People Management
• Warehouse Operations Management
• Inventory Control and Stock Management
• Time Management and Planning Skills
• Problem-Solving and Decision-Making
• Good Communication and Interpersonal Skills
• Computer Proficiency (MS Office/ERP Systems)
• Ability to Handle Operational Challenges

Qualification & Experience

• Any Graduate.
• 2–5 years of experience in Warehouse, Logistics, Supply Chain, or Inventory Operations.
• Prior experience in a supervisory or team lead role will be preferred.

Key Attributes

• Strong ownership and accountability.
• Ability to work under pressure and meet deadlines.
• Result-oriented and proactive approach.
• Good organizational and coordination skills.

JOB TITLE: Sales Manager – Data Center Operators

LOCATION: Mumbai

EXPERIENCE: 6–12 Years

ROLE SUMMARY

We are hiring a Sales Manager to drive business exclusively with Data Center Operators, including colocation, hyperscale, and wholesale data centers. The role focuses on building strong relationships and closing high-value deals in the data center ecosystem.

KEY RESPONSIBILITIES

• Manage and grow relationships with Data Center Operators

• Identify opportunities related to expansions and new builds

• Drive full sales lifecycle including RFPs, negotiations, and closure

• Engage with senior decision-makers and influencers

• Track market trends and competitor activities

• Achieve quarterly and annual sales targets

REQUIRED SKILLS & EXPERIENCE

• Mandatory experience selling to Data Center Operators

• Strong understanding of data center ecosystem

• Proven ability to close large and consultative deals

• Excellent communication and negotiation skills

PREFERRED BACKGROUND

• Data Centers / Colocation / Hyperscale

• IT Infrastructure / Power / Cooling / Connectivity

About the Role

We’re seeking motivated and dedicated individuals to join us as remote customer service representatives. Whether you’re a student, recent graduate, undergraduate, professional, or industry expert, this is an excellent opportunity to develop your skills and contribute to a dynamic, global team.

As a Customer Service Representative, you will utilize your communication, problem-solving, and research skills to provide exceptional support to our clients. You’ll help resolve inquiries, assist with account management, and ensure customer satisfaction all from the comfort of your home.

What You’ll Do:

Engage with customers via phone, email, or chat to address their questions and concerns.

Use your research skills to find solutions quickly and accurately.

Collaborate with team members and supervisors to improve service quality.

Stay informed about our products and services to provide up-to-date assistance.

Participate in team meetings and training sessions to enhance your skills.

What We Value:

Strong communication skills with a customer-first mindset.

A proactive, organized approach to handling multiple inquiries.

Willingness to learn and adapt in a fast-paced environment.

Ability to work independently while contributing to a collaborative team.

Enthusiasm for personal growth and professional development.

Onboarding and Growth Path:

Within 1 month, you will:

Complete our onboarding program to understand our company, values, and customer service protocols.

Learn our tools, systems, and best practices for delivering excellent support.

Begin handling customer inquiries with guidance from your team.

Within 3 months, you will:

Handle customer interactions independently with confidence.

Contribute to process improvements and team goals.

Receive ongoing coaching and feedback to refine your skills.

Within 6 months, you will:

Progress to a more advanced Customer Service Representative role.

Mentor new team members and share best practices.

Participate in or lead training sessions for peers.

Who We Are:

We are a dynamic and innovative company dedicated to delivering high-quality solutions and exceptional service to our clients. With a passionate team of professionals, we strive to create value, foster growth, and make a positive impact in our industry. Committed to integrity, collaboration, and continuous improvement, we aim to build lasting relationships and drive success for our customers and community.

Why Join Us?

Flexible remote work environment.

Opportunities for advancement and skill development.

Supportive team that values diversity and inclusion.

The chance to make an impact while building your career.

Work Environment:

This fully remote position offers flexible hours, perfect for self-motivated individuals who excel in virtual settings. We provide comprehensive training and ongoing support to help you thrive. Join us and enjoy the freedom, flexibility, and growth opportunities of a remote career designed to fit your lifestyle.

Non-Discrimination and Equal Opportunity Statement

We are an Equal Opportunity Employer and are dedicated to fostering an inclusive environment for all individuals. We celebrate diversity and do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, or any other protected characteristic under applicable law. All qualified applicants will receive consideration for employment without regard to these factors.

Position Overview:

Are you a friendly, motivated individual looking for a flexible, rewarding opportunity to work from home? We’re seeking dedicated Customer Service Representative / Receptionist to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.

In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, no matter your background. This isn’t just a job, it’s an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.

Responsibilities: (All Levels)

Respond promptly and professionally to customer inquiries via phone, email, or chat

Troubleshoot and resolve technical issues, guiding customers through solutions

Maintain accurate records of customer interactions and issue resolutions

Assist customers with account management, billing, and product questions

Support team members with remote administrative tasks as needed

Follow confidentiality and security protocols to protect sensitive information

Qualifications: (No Experience)  

High school diploma or equivalent

Excellent communication and interpersonal skills

Strong problem-solving abilities

Tech-savvy with a willingness to learn new software

Reliable, self-motivated, and capable of managing time effectively

For Expert Candidates:  

Develop and optimize customer support workflows for efficiency

Analyze customer feedback to identify trends and improve service quality

Mentor and train new team members remotely

Coordinate with other departments to resolve complex issues

Assist in implementing remote work tools and best practices

Entry-Level: (2+ Years of Relevant Experience)  

2+ years of experience in remote customer support or receptionist roles

Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk)

Strong organizational skills and ability to multitask

Ability to work independently and handle challenging customer situations

Adaptable and quick learner

Benefits and Perks:

Health Insurance

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Flexible Work Arrangements

Paid Parental Leave

Professional Development & Certification Opportunities

Life and Disability Insurance

Employee Assistance Programs (EAPs)

Wellness Programs

Performance Bonuses & Incentives

Employee Discounts & Perks

An Inclusive, Safe, and Supportive Work Environment

Work Environment:

A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.

Job Title: Director of Admissions

Location: Bangalore

Employment Type: Full-Time

Total Experience: 10+ Years

Job Overview

We are looking for an experienced and results-driven Director of Admissions to lead and scale the complete admissions function.

This is not just a sales leadership role. We are looking for a leader who can take ownership of admissions revenue, conversion, team performance, customer experience, and long-term business growth.

Key Responsibilities

• Lead and manage the complete Admissions function with end-to-end ownership.
• Own admissions revenue, conversion rates, productivity, and overall business performance.
• Manage the complete admissions funnel from lead generation and first interaction to counselling, conversion, payment, onboarding, and retention.
• Build, manage, and scale high-performing admissions and counselling teams.
• Develop strategies to consistently achieve and exceed revenue and admissions targets.
• Analyse the complete sales and admissions funnel to identify gaps, bottlenecks, drop-offs, and opportunities for improvement.
• Monitor key performance metrics including leads, connect rates, counselling performance, conversion rates, follow-ups, revenue, productivity, and retention.
• Identify customer objections and decision-making patterns and develop strategies to improve conversion.
• Build strong and scalable processes, SOPs, dashboards, review mechanisms, and performance frameworks.
• Establish effective daily, weekly, and monthly performance review systems.
• Coach and mentor Counsellors, Team Leaders, Managers, and other admissions leadership teams.
• Develop future leaders and create a strong leadership pipeline within the admissions function.
• Improve team communication, counselling quality, objection handling, follow-up discipline, and closing capabilities.
• Manage remote and geographically distributed teams, where applicable.
• Identify underperforming teams and implement structured improvement plans.
• Use data, analytics, and business insights to make strategic decisions.
• Work closely with Marketing, Operations, Product, Finance, and other functions to improve the overall customer journey.
• Ensure effective lead management and minimize lead leakage and revenue loss.
• Build a culture of accountability, ownership, learning, and high performance.
• Ensure that sales and admissions practices remain ethical, customer-focused, and aligned with the company's values.
• Balance aggressive business goals with customer trust, quality, and long-term brand reputation.

Requirements

• 10+ years of total professional experience is required.
• Proven experience in senior leadership roles within Admissions, Counselling, Inside Sales, High-Ticket Sales, EdTech, Education, Coaching, or related industries.
• Strong experience managing large sales/admissions teams.
• Proven track record of achieving ambitious revenue and conversion targets.
• Experience managing Managers, Team Leaders, Counsellors, and large teams.
• Strong understanding of the complete admissions/sales funnel.
• Excellent understanding of lead management, follow-ups, objections, conversion, customer decision-making, and retention.
• Experience building and implementing scalable sales/admissions processes and systems.
• Strong data analysis and performance management capabilities.
• Experience creating and monitoring dashboards, KPIs, targets, and performance metrics.
• Strong coaching and mentoring capabilities.
• Experience in managing and improving underperforming teams.
• Experience managing remote or geographically distributed teams is preferred.
• Excellent communication, negotiation, leadership, and stakeholder management skills.
• Strong business acumen with a results-oriented approach.
• Ability to take complete ownership of business outcomes.