Jobs in Gurugram

Roles and Responsibilities

• Analyze business needs and translate them into actionable AI and automation opportunities across teams.
• Develop and document AI and automation strategies aligned with organizational goals, measurable outcomes, and operating constraints.
• Work with stakeholders to map end-to-end processes, identify bottlenecks, and define improvement targets.
• Support the evaluation of AI/ML use cases by assessing feasibility, expected value, data readiness, and integration impacts.
• Create clear requirements and success criteria for automation initiatives, including scope, dependencies, and delivery milestones.
• Partner with engineering, data, and operations teams to ensure solutions meet business workflows and compliance expectations.
• Contribute to solution design by documenting how models, automation logic, and business rules interact within current systems.
• Maintain and communicate project artifacts such as process maps, requirement documents, and stakeholder updates.
• Monitor progress and participate in iterative delivery by incorporating feedback and adjusting requirements as needed.
• Facilitate workshops and working sessions to gather inputs, resolve ambiguities, and drive consensus.

Required Qualifications

• Proven experience in business analysis within technology-driven environments, including automation or analytics initiatives.
• Strong understanding of AI and automation concepts, including how AI/ML systems function in real-world contexts.
• Demonstrated ability to map and document business processes (e.g., current state/future state) to support solution planning.
• Experience gathering requirements from multiple stakeholders and translating them into clear, testable deliverables.
• Ability to assess data and system readiness at a conceptual level (availability, quality considerations, integration points).
• Excellent communication skills with the ability to present complex ideas to both technical and non-technical audiences.
• Strong stakeholder management skills, including facilitation, negotiation, and expectation-setting.
• Comfort working in a remote environment with well-organized planning, documentation, and follow-through.
• Experience with project tracking, documentation, and structured problem-solving approaches.

Key Responsibilities

• Lead discovery and analysis activities for AI and automation initiatives, including process documentation and requirement definition.
• Define use case business requirements: objectives, user impact, operational workflow changes, and success metrics.
• Produce process maps and business workflow documentation to guide implementation and change management.
• Collaborate with technical teams to ensure requirements align with system capabilities, data constraints, and rollout plans.
• Support prioritization of initiatives by estimating value, effort, risk, and dependencies across stakeholders.
• Ensure that automation solutions are designed to fit into operational processes, including handoffs, exceptions, and governance.
• Document assumptions, open questions, and decision logs to maintain clarity throughout the delivery lifecycle.
• Validate outcomes by defining acceptance criteria, performance expectations, and measurement approaches.
• Continuously refine requirements based on stakeholder feedback, pilot results, and implementation learnings.

Job Title: MIS Executive

Location: Gurugram

Experience: 2–3 Years

Key Responsibilities:

• Prepare weekly and monthly MIS reports.
• Coordinate with PAN India branches to collect and consolidate data.
• Generate and maintain accurate management reports using Google Sheets.
• Provide support and maintenance for existing MIS systems.
• Develop and maintain MIS documentation for smooth operations.
• Recommend improvements to enhance reporting efficiency and consistency.
• Perform data analysis and prepare periodic reports for management.
• Develop MIS systems for customer management and internal communication.
• Provide analytical and reporting support to the management team.

Requirements:

• 2–3 years of experience in MIS reporting.
• Proven ability to independently prepare and manage MIS reports.
• Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH, Power Query preferred).
• Hands-on experience with Google Sheets.
• Ability to write and run basic Google Apps Script and filter-based automation.
• Strong analytical, reporting, and problem-solving skills.

Job Title: Operations & Customer Experience Manager

Location: Gurugram

Job Type: Full-time

Role Overview

We are looking for a highly organized and data-driven Operations & Customer Experience Manager to oversee last-mile logistics and customer support operations. The ideal candidate will ensure seamless delivery and pickup processes, resolve customer escalations, improve operational efficiency, and collaborate with cross-functional teams to deliver an exceptional customer experience.

Key Responsibilities

• Monitor daily operations, including dispatch, deliveries, and pickups.
• Manage customer complaints (FIRs) and ensure timely resolution.
• Track operational metrics and analyze reports to identify process improvements.
• Handle high-priority customer escalations and consumer complaints.
• Lead and coach the customer support team, ensuring productivity and service quality.
• Coordinate with Warehouse, Tech, Finance, and Marketing teams to resolve operational issues.
• Maintain operational discipline by monitoring attendance, reporting, and performance.
• Drive process improvements to reduce recurring issues and enhance customer satisfaction.

Required Skills & Qualifications

• 4–8 years of experience in Operations, Customer Experience, or Logistics.
• Strong analytical and reporting skills.
• Experience handling customer escalations and service recovery.
• Excellent cross-functional coordination and leadership abilities.
• Strong problem-solving and decision-making skills.
• Proficiency in Excel and CRM/Operations management tools.
• Excellent communication and stakeholder management skills.