Job Description : Warehouse operations Executive

Industry: Furniture & Appliance Rental / E-commerce

Experience: 2-4 Years

Salary: As per company standards

Job Summary

We are looking for a proactive and customer-focused Warehouse Operations Executive to manage warehouse operations, customer coordination, deliveries, pickups, and recovery-related activities. The ideal candidate should possess good communication skills, basic Excel knowledge, and the ability to coordinate effectively with internal teams while ensuring smooth day-to-day operations.

Key Responsibilities

• Handle customer queries through inbound and outbound calls, emails, and follow-ups.
• Coordinate delivery, pickup, recovery, and default-related operational activities.
• Maintain operational MIS, records, and reports using MS Excel.
• Coordinate with Operations, Finance, and other internal teams to ensure seamless execution.
• Draft and manage operational email communications and templates.
• Ensure timely follow-up with customers and internal stakeholders.
• Support warehouse operations and maintain accurate documentation.
• Update data, track operational activities, and ensure process compliance.
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Requirements

• Graduate in any discipline.
• 2-4 years of experience in Operations, Customer Support, Warehouse Coordination, Backend Operations, or a similar role.
• Good verbal and written communication skills.
• Basic knowledge of MS Excel and data entry.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment.
• Comfortable working from warehouse locations.
• Flexible to work rotational shifts and weekends.

Working Schedule

• 9-hour shift
• Saturday and Sunday working (weekly off on weekdays)

Job Title: Head of DMC Operations – B2B Holidays

Department: Operations – DMC

Location: Mumbai

Reporting To: Director

About Eagle Crest Holidays

Eagle Crest Holidays is a leading B2B destination management specialist delivering

curated FIT and group travel solutions to travel partners. With a strong focus on service

reliability, supplier excellence, and seamless on-ground execution, we enable our

partners to scale their holiday business with confidence.

Role Overview

The Head of DMC Operations will lead and own the entire operations function across

destinations, ensuring scalable, efficient, and high-quality delivery of all B2B holiday

services. This role goes beyond execution — it requires strategic leadership in process

excellence, supplier ecosystem development, team building, and service innovation.

The incumbent will be responsible for driving operational efficiency, improving partner

experience, optimizing costs, and building a future-ready operations framework to

support business growth.

Key Responsibilities

1. Strategic Leadership & Operations Ownership

• Own end-to-end DMC operations across FIT, GIT, and series departures globally.

• Define and execute the operations strategy aligned with business growth targets.

• Build scalable systems and processes to support multi-destination expansion.

• Act as the central decision-maker for all operational escalations and risk

management.

2. Team Leadership & Capability Building

• Lead, structure, and scale the operations team across geographies and

destinations.

• Hire, mentor, and develop second-line leadership (team leads, assistant

managers).

• Drive a high-performance, accountability-driven culture with clear KPIs.

• Ensure continuous training on destinations, systems, and service excellence.

3. Service Excellence & Customer Experience

• Define service standards and ensure consistent delivery across all bookings.

• Own key B2B partner experience and satisfaction metrics (CSAT, repeat

business).

• Oversee handling of high-impact escalations and critical live tour issues.

• Build proactive service recovery frameworks to enhance partner trust.

4. Supplier Strategy & Ecosystem Management

• Develop and strengthen strategic relationships with global DMC partners, hotels,

transporters, and ground handlers.

• Collaborate with contracting/product teams to optimize rates, allocations, and

availability.

• Establish supplier performance frameworks, SLAs, and quality benchmarks.

• Drive cost optimization without compromising service quality.

5. Process Excellence, Automation & SOP Governance

• Design, implement, and continuously improve SOPs across the operations

lifecycle.

• Drive automation and digitization through CRM, B2B platforms, and workflow

tools.

• Reduce manual errors, improve turnaround times, and enhance operational

efficiency.

• Standardize operations across destinations for consistency and scalability.

6. Commercial & Financial Oversight

• Partner with finance and product teams on margins, cost controls, and

profitability.

• Oversee dispute resolution related to cancellations, refunds, and supplier

claims.

• Monitor operational costs, leakages, and inefficiencies.

• Contribute to pricing strategy through operational insights.

7. Cross-Functional Collaboration

• Work closely with B2B sales to improve conversion through operational

confidence.

• Align with product and contracting teams on destination readiness and supply

gaps.

• Support business expansion into new destinations with operational feasibility

inputs.

8. MIS, Analytics & Governance

• Drive data-led decision-making through detailed MIS and dashboards.

• Monitor KPIs such as TAT, booking accuracy, issue rates, cost per booking, and

partner satisfaction.

• Identify trends, risks, and improvement opportunities proactively.

• Present periodic reviews to leadership with actionable insights.

Skills & Competencies

• Strong leadership with strategic and execution balance

• Deep understanding of global DMC operations and supplier ecosystems

• Excellent problem-solving and crisis management ability

• Commercial acumen with cost and margin awareness

• High process orientation with a focus on scalability and automation

• Strong stakeholder management across internal and external teams

Qualifications & Experience

• Graduate in Tourism, Hospitality, or related field (MBA preferred)

• 8–15 years of experience in DMC / tour operations

• Minimum 3–5 years in a leadership role managing large operations teams

• Strong experience in B2B outbound/inbound operations with Indian travel agents

• Proven track record of scaling operations and improving service metrics

What Eagle Crest Holidays Offers

• Leadership ownership of a growing DMC business

• Opportunity to build and scale multi-destination operations

• High visibility role working closely with senior leadership

• Fast-track growth into regional or business leadership roles

Minimum 6 month of Experience required

✨ Role Overview:

Provide outbound sales support services for customers looking to book holiday packages with good communication skills.

🔹 Key Responsibilities:

Itinerary Planning: Creating day-by-day travel plans including sightseeing, meals & activities.

Booking & Reservations: Flights, hotels, transfers, and attraction/event tickets

Destination Expertise: Sharing local info, best times to visit, weather updates, and travel tips.

Handle client queries & design customized packages.

Payment handling as per policies & setting correct expectations.

👤 Candidate Profile:

Mix of Graduates/Undergraduates

We are seeking a dynamic and technically driven Sales And Service Engineer to manage the complete customer lifecycle . You will identify new business opportunities , deliver technical presentations , and provide hands - on post-sales support . Your primary goal is to drive sales growth while ensuring maximum equipment uptime and customer satisfaction .

Key Responsibilities

Sales & Business Development

• Lead Generation :- Identify and develop new business opportunities across target industries
• Technical Presentations :- Deliver product demonstrations and explain complex technical concepts to prospective clients
• Proposal Management :- Prepare techno - commercial proposals , cost estimates , and tender documents
• Account Management :- Maintain strong relationships with existing clients to generate repeat business and upsell opportunities

Service & Technical Support

• Installation & Commissioning :- Perform on-site installation , configuration , and calibration of equipment
• Maintenance & Troubleshooting :- Conduct scheduled preventive maintenance and diagnose / resolve equipment faults or breakdowns
• Customer Training :- Educate client staff on proper equipment usage , safety procedures , and basic maintenance
• Feedback Loop :- Relay technical issues and customer feedback to the product development or engineering teams

Qualifications & Requirements

• Education :- Bachelor's Degree or Diploma in Engineering ( Mechanical )
• Experience :- 1-2 years of proven experience in technical sales and field service
• Technical Skills :- Deep understanding of relevant product lines , ability to read schematics / technical drawings , and proficiency with digital tools like CRM software
• Soft Skills :- Excellent communication , negotiation , and problem - solving abilities
• Requirements :- Willingness to travel frequently to client sites within the assigned territory
• Immediate joiners would be preferred

Test Materialisation & Execution Engineer

Location: Bangalore (On-site/Hybrid)

Experience: 5–10 Years

About the Role

We are looking for a skilled Test Materialisation & Execution Engineer to design, build, and enhance testing infrastructure that enables reliable and efficient software validation. The role involves working on test frameworks, execution environments, automation systems, and developer tooling to improve software quality at scale.

The ideal candidate is a strong problem solver with hands-on experience in testing ecosystems, build systems, and scalable execution environments. You should be comfortable working with complex codebases and building solutions that help engineering teams ship reliable software faster.

Key Responsibilities

• Design and develop test execution frameworks and automation solutions.
• Build and maintain systems for test discovery, execution, reporting, and validation.
• Work with test runners, build systems, and development ecosystems to improve testing workflows.
• Develop scalable and reliable execution environments using sandboxed or containerized technologies.
• Integrate testing solutions with CI/CD pipelines and engineering workflows.
• Analyze test performance, reliability, and effectiveness to improve developer productivity.
• Work with engineering teams to identify and resolve flaky tests and improve test coverage.
• Build tools that enable safe execution of generated or untrusted code at scale.

Must Have Skills

• Hands-on experience with test frameworks and runners in at least one major programming ecosystem (Java, .NET, or similar).
• Strong understanding of build systems and software execution environments.
• Experience with sandboxed or containerized execution approaches.
• Strong programming skills in Python and/or TypeScript.
• Experience designing and implementing automation solutions.
• Ability to understand complex software systems and deliver production-ready solutions.

Good to Have

• Experience with CI/CD pipeline internals.
• Knowledge of code coverage tools and test analytics.
• Experience with flaky test detection and mitigation strategies.
• Exposure to test-impact analysis techniques.
• Experience safely executing untrusted, generated, or dynamically created code.
• Experience building developer tools or engineering productivity platforms.

What We Look For

• Strong ownership mindset and ability to deliver end-to-end solutions.
• Fast learner who can quickly understand unfamiliar codebases and technologies.
• Passion for improving developer productivity and software quality.
• Ability to solve complex technical challenges with minimal supervision.

Work Location

Bangalore – On-site / Hybrid