Field Service Jobs in Goregaon

Job Title : Key Account Manager (KAM) – B2B Field Sales

Location: Chennai

Experience: 1–3 Years

Job Type: Full-time

About the Role

We are looking for a Business Development Executive – B2B Field Sales for our Chennai location.

This is a target-driven new business sales role. The primary responsibility of the candidate will be to identify potential B2B clients through cold calling and lead generation, schedule appointments, meet clients, present Pepagora's solutions, follow up with prospects and close deals.

The candidate will be responsible for managing the sales process from prospecting to closure.

Key Responsibilities

• Make regular outbound cold calls to identify potential B2B customers
• Generate and qualify leads through cold calling, market research and other prospecting activities
• Understand the prospect's business requirements and identify potential opportunities
• Schedule appointments with decision-makers and prospective clients
• Conduct client meetings through phone, virtual meetings and physical visits
• Present and explain Pepagora's products and services to prospects
• Handle objections and negotiate with prospective customers
• Conduct regular follow-ups with prospects
• Convert qualified leads into paying customers
• Take ownership of the complete sales cycle from cold call → appointment → meeting → follow-up → negotiation → closure
• Maintain an active sales pipeline and work towards monthly revenue targets
• Update all calls, meetings, follow-ups and sales activities in the CRM on a daily basis
• Coordinate with internal teams for successful deal closure and client onboarding
• Build long-term relationships with acquired clients

What We Are Looking For

• 1–3 years of experience in B2B Sales / Business Development / Inside Sales / Field Sales
• Strong experience in cold calling and lead generation
• Proven ability to set appointments with prospective clients
• Experience in converting appointments/leads into sales
• Comfortable handling the complete sales cycle independently
• Strong follow-up and negotiation skills
• Target-oriented and comfortable working with monthly sales targets
• Good verbal communication skills in English and Tamil
• Confident in speaking with business owners and decision-makers
• Comfortable with both inside sales and field/client meetings
• Basic CRM knowledge and willingness to maintain daily CRM updates
• Self-motivated, persistent and comfortable working in a high-activity sales environment

Ideal Candidate Profile

The ideal candidate should have experience in a hunter-style sales role, where they are responsible for generating business rather than only handling existing customers.

Job Title : Business Development Executive – B2B Software Sales

Location: Greater Noida

Experience: 2–4 Years

Employment Type: Full-time

Industry: SaaS / Smart City / Waste Management Technology

About Safai Mitra

Safai Mitra is a technology-driven platform transforming urban waste management through smart, GIS-enabled software solutions for municipalities, government departments, urban local bodies, and other organizations.

We are looking for a Field Sales Executive with strong Software/SaaS/B2B sales experience who enjoys meeting customers, understanding business requirements, presenting technology solutions, and closing deals.

About the Role

As a Field Sales Executive – SaaS / Software Sales, you will be responsible for generating new business, meeting prospective customers, demonstrating our software platform, and building long-term client relationships.

The role involves a combination of field sales, lead generation, product demonstrations, client meetings, follow-ups, and business development.

You will primarily interact with businesses, government departments, municipalities, Urban Local Bodies (ULBs), and other institutional customers.

Key Responsibilities

• Generate new business opportunities through field visits, prospecting, referrals, and outbound sales.
• Meet potential customers and understand their business/operational requirements.
• Conduct software/product presentations and demonstrations.
• Explain the value proposition and business benefits of the Safai Mitra platform.
• Manage the complete sales cycle from lead generation → meeting → product demo → negotiation → closure.
• Build and maintain a strong sales pipeline.
• Follow up with prospects and maintain regular communication until closure.
• Develop relationships with decision-makers and key stakeholders.
• Travel within the assigned territory for customer meetings and business development.
• Coordinate with product, implementation, and support teams to ensure smooth customer onboarding.
• Maintain accurate sales activity and pipeline information.

What We're Looking For

Must Have:

• 2+ years of experience in Software Sales / SaaS Sales / IT Sales / B2B Technology Sales.
• Proven experience in field sales and client-facing business development.
• Comfortable meeting customers in person and travelling for sales meetings.
• Strong communication, presentation, negotiation, and follow-up skills.
• Experience in conducting software/product demonstrations.
• Ability to identify decision-makers, generate leads, and convert prospects into customers.
• Comfortable working with sales targets and performance-based incentives.

Good to Have:

• Experience selling SaaS, ERP, CRM, GIS, IoT, or other technology solutions.
• Experience with enterprise/B2B sales.
• Experience selling to government departments, municipalities, Smart Cities, or Urban Local Bodies.
• Experience working with tenders/RFPs or institutional sales.

Why Join Safai Mitra?

• Be a part of India's Smart City revolution.
• Attractive salary with performance-based incentives.
• Career growth in tech-driven environmental solutions.
• Dynamic and fast-growing work culture.

About the Role

We’re seeking motivated and dedicated individuals to join us as remote customer service representatives. Whether you’re a student, recent graduate, undergraduate, professional, or industry expert, this is an excellent opportunity to develop your skills and contribute to a dynamic, global team.

As a Customer Service Representative, you will utilize your communication, problem-solving, and research skills to provide exceptional support to our clients. You’ll help resolve inquiries, assist with account management, and ensure customer satisfaction all from the comfort of your home.

What You’ll Do:

Engage with customers via phone, email, or chat to address their questions and concerns.

Use your research skills to find solutions quickly and accurately.

Collaborate with team members and supervisors to improve service quality.

Stay informed about our products and services to provide up-to-date assistance.

Participate in team meetings and training sessions to enhance your skills.

What We Value:

Strong communication skills with a customer-first mindset.

A proactive, organized approach to handling multiple inquiries.

Willingness to learn and adapt in a fast-paced environment.

Ability to work independently while contributing to a collaborative team.

Enthusiasm for personal growth and professional development.

Onboarding and Growth Path:

Within 1 month, you will:

Complete our onboarding program to understand our company, values, and customer service protocols.

Learn our tools, systems, and best practices for delivering excellent support.

Begin handling customer inquiries with guidance from your team.

Within 3 months, you will:

Handle customer interactions independently with confidence.

Contribute to process improvements and team goals.

Receive ongoing coaching and feedback to refine your skills.

Within 6 months, you will:

Progress to a more advanced Customer Service Representative role.

Mentor new team members and share best practices.

Participate in or lead training sessions for peers.

Who We Are:

We are a dynamic and innovative company dedicated to delivering high-quality solutions and exceptional service to our clients. With a passionate team of professionals, we strive to create value, foster growth, and make a positive impact in our industry. Committed to integrity, collaboration, and continuous improvement, we aim to build lasting relationships and drive success for our customers and community.

Why Join Us?

Flexible remote work environment.

Opportunities for advancement and skill development.

Supportive team that values diversity and inclusion.

The chance to make an impact while building your career.

Work Environment:

This fully remote position offers flexible hours, perfect for self-motivated individuals who excel in virtual settings. We provide comprehensive training and ongoing support to help you thrive. Join us and enjoy the freedom, flexibility, and growth opportunities of a remote career designed to fit your lifestyle.

Non-Discrimination and Equal Opportunity Statement

We are an Equal Opportunity Employer and are dedicated to fostering an inclusive environment for all individuals. We celebrate diversity and do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, or any other protected characteristic under applicable law. All qualified applicants will receive consideration for employment without regard to these factors.

Roles and Responsibilities

• Provide remote customer support by responding to inquiries via phone, email, chat, or ticketing systems.
• Deliver accurate, courteous assistance while maintaining a professional customer experience.
• Listen actively to customer concerns to identify needs, clarify details, and resolve issues efficiently.
• Enter and update customer information in internal systems to ensure records remain current and complete.
• Follow established support procedures, escalation paths, and service-level expectations.
• Manage multiple conversations and tasks while meeting productivity and quality goals.
• Document interactions clearly, including troubleshooting steps, outcomes, and next actions.
• Collaborate with internal teams to escalate complex cases and ensure timely follow-through.
• Continuously improve service effectiveness by applying feedback and refining processes.

Required Qualifications

• Strong background in customer support or client-facing roles with proven problem-solving ability.
• Excellent communication skills with the ability to ask clear questions and confirm understanding.
• Demonstrated ability to accurately enter and maintain data in CRM or ticketing platforms.
• Comfort working remotely, including reliable internet access and a quiet workspace.
• Ability to manage time effectively, prioritize requests, and meet performance metrics.
• Strong attention to detail to ensure correct information is captured and shared with customers.
• High level of professionalism, empathy, and consistency in customer interactions.
• Ability to learn new tools, systems, and support workflows quickly.

Key Responsibilities

• Handle incoming customer inquiries promptly and resolve routine issues during first contact when possible.
• Verify customer information, review order or account details, and provide appropriate updates.
• Maintain accurate logs of customer interactions, outcomes, and follow-up requirements.
• Update account notes and related fields in internal systems to support reporting and future service needs.
• Escalate unresolved or high-impact cases to the appropriate team with complete context and notes.
• Support customers through troubleshooting steps using knowledge base resources and internal documentation.
• Coordinate with other departments to ensure accurate resolutions and timely communication.
• Meet or exceed quality and turnaround expectations for response times and case management.
• Adhere to compliance and data-handling guidelines while working with sensitive customer information.

Roles and Responsibilities

• Provide timely, accurate, and courteous support to customers through remote communication channels.
• Act as the primary point of contact for customer inquiries, requests, and service issues.
• Listen carefully to customer concerns and gather relevant details to understand the problem.
• Use effective communication to clarify information, set expectations, and confirm next steps.
• Diagnose issues using available tools, customer history, and established procedures.
• Resolve customer questions and problems efficiently while maintaining a professional tone.
• Escalate complex or unresolved cases to the appropriate teams with complete context.
• Maintain accurate documentation of interactions, outcomes, and follow-up needs.
• Follow service policies, compliance guidelines, and quality standards consistently.
• Manage multiple customer requests while maintaining prioritization and response timelines.
• Contribute to continuous improvement by identifying recurring issues and suggesting solutions.

Required Qualifications

• Prior experience in customer support, customer service, or a similar client-facing role.
• Strong ability to communicate clearly and professionally in a remote environment.
• Demonstrated problem-solving skills with the ability to troubleshoot and determine next steps.
• Excellent time management skills to handle queues, deadlines, and service level expectations.
• Comfort using customer support systems such as ticketing tools, CRM platforms, or helpdesk software.
• Strong attention to detail to ensure accurate information and proper case documentation.
• Reliable internet access and a suitable home workspace for remote work.
• Ability to work independently, remain organized, and follow defined processes.
• Commitment to respectful, empathetic service and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries promptly and keep customers informed throughout the process.
• Identify root causes of issues and apply correct solutions or appropriate workarounds.
• Document each interaction accurately, including problem summary, actions taken, and results.
• Prioritize urgent matters and manage workload to meet established service expectations.
• Ensure escalations are thorough by providing all necessary details and supporting notes.
• Verify resolutions with customers when appropriate and confirm satisfaction with outcomes.
• Maintain confidentiality of customer information and comply with company data handling rules.
• Track and manage open cases through to resolution, including follow-ups when required.
• Use feedback and performance metrics to improve response quality and efficiency over time.

1. Assign translation tasks to the right translators based on language skills and project requirements.
2. Coordinate between clients and translators, resolve issues, and ensure smooth communication.
3. Track project timelines, follow up on deadlines, and ensure timely delivery.
4. Collaborate with internal teams to maintain workflow efficiency.
5. Review deliverables to ensure quality standards and accurate documentation.
6. Arrange document dispatch, source new translators, and maintain ISO compliance.
7. Ensure compliance with MEA, HRD, Embassy, and State authentication guidelines for attestation and apostille cases.
8. Provide timely case updates, maintain records, and prepare daily, weekly, and monthly reports.

Position Overview:

Are you a friendly, motivated individual looking for a flexible, rewarding opportunity to work from home? We’re seeking dedicated Customer Service Representative / Receptionist to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.

In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, no matter your background. This isn’t just a job, it’s an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.

Responsibilities: (All Levels)

Respond promptly and professionally to customer inquiries via phone, email, or chat

Troubleshoot and resolve technical issues, guiding customers through solutions

Maintain accurate records of customer interactions and issue resolutions

Assist customers with account management, billing, and product questions

Support team members with remote administrative tasks as needed

Follow confidentiality and security protocols to protect sensitive information

Qualifications: (No Experience)  

High school diploma or equivalent

Excellent communication and interpersonal skills

Strong problem-solving abilities

Tech-savvy with a willingness to learn new software

Reliable, self-motivated, and capable of managing time effectively

For Expert Candidates:  

Develop and optimize customer support workflows for efficiency

Analyze customer feedback to identify trends and improve service quality

Mentor and train new team members remotely

Coordinate with other departments to resolve complex issues

Assist in implementing remote work tools and best practices

Entry-Level: (2+ Years of Relevant Experience)  

2+ years of experience in remote customer support or receptionist roles

Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk)

Strong organizational skills and ability to multitask

Ability to work independently and handle challenging customer situations

Adaptable and quick learner

Benefits and Perks:

Health Insurance

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Flexible Work Arrangements

Paid Parental Leave

Professional Development & Certification Opportunities

Life and Disability Insurance

Employee Assistance Programs (EAPs)

Wellness Programs

Performance Bonuses & Incentives

Employee Discounts & Perks

An Inclusive, Safe, and Supportive Work Environment

Work Environment:

A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.

About Anderson RV Sales and Rentals

Anderson RV Sales and Rentals is a customer-focused RV dealership based in Anderson, California, serving RV enthusiasts across the region with new and pre-owned sales, rentals, service, parts, and financing. Our team is built on friendly, experienced staff who go beyond expectations to create long-term relationships with every customer we serve. As we expand our support operations, we are hiring remote Customer Service Representatives based in Canada to help us deliver the same personalized experience to a growing customer base.

Position Summary

The Customer Service Representative is the first point of contact for prospective and existing customers. You will handle inbound inquiries about RV sales, rentals, service appointments, and parts orders, resolve customer concerns, and coordinate with our sales, service, and rental teams to ensure every customer feels supported from first call through post-sale follow-up. This is a fully remote role open to candidates located anywhere in Canada.

Key Responsibilities

• Respond to inbound customer inquiries by phone, email, live chat, and web forms in a professional, friendly, and timely manner.
• Answer questions about RV inventory, rental availability, pricing, financing options, service scheduling, and parts.
• Book, modify, and confirm RV rental reservations and service appointments in the dealership management system.
• Follow up on sales leads and hand off qualified prospects to the appropriate sales representative.
• Resolve customer complaints and issues by identifying the problem, offering solutions, and escalating to the right department when needed.
• Maintain accurate customer records, notes, and communication history in the CRM.
• Coordinate with service, parts, sales, and finance teams to keep customers informed on the status of their requests.
• Process rental payments, refunds, and deposits following company policy.
• Contribute to customer satisfaction surveys, follow-up outreach, and retention campaigns.
• Meet or exceed individual and team KPIs for response time, resolution rate, and customer satisfaction (CSAT).

Requirements

Must Have

• Legally authorized to work in Canada (Canadian citizen, permanent resident, or valid work permit).
• 1–3 years of customer service, contact centre, or front-desk experience.
• Excellent verbal and written English communication skills.
• Strong computer literacy and comfort with CRM systems, email, video conferencing, and Microsoft Office / Google Workspace.
• Reliable high-speed internet connection (minimum 50 Mbps download / 10 Mbps upload) and a quiet, dedicated home workspace.
• Availability to work standard Pacific Time business hours, including some Saturdays on a rotating basis.
• High school diploma or equivalent (GED).

Nice to Have

• Prior experience in RV, automotive, powersports, marine, or dealership environments.
• Familiarity with dealership management software (e.g., IDS, Dealertrack, Motility) or reservation platforms.
• Bilingual (English / French) is an asset.
• Post-secondary education in business, hospitality, tourism, or a related field.

Home Office Requirements

• Personal computer or laptop meeting modern performance standards (a company stipend or equipment may be provided after successful onboarding).
• Wired headset with microphone.
• Distraction-free workspace suitable for handling confidential customer information.

Compensation & Benefits

• Base salary: CAD $45,000 – $55,000 per year (approximately $22–$26 per hour), commensurate with experience.
• Performance bonus: Quarterly CSAT and productivity bonus of up to CAD $2,500 annually.
• Paid time off, statutory holidays, and paid sick leave in line with provincial employment standards.
• Health and dental benefits allowance for full-time employees after 90 days.
• Home-office equipment stipend and monthly internet allowance.
• Paid training and ongoing professional development.
• Employee discounts on RV rentals, parts, and service.