Dmc Operations Head Jobs in Mumbai

Job Title: Head of DMC Operations – B2B Holidays

Department: Operations – DMC

Location: Mumbai

Reporting To: Director

About Eagle Crest Holidays

Eagle Crest Holidays is a leading B2B destination management specialist delivering

curated FIT and group travel solutions to travel partners. With a strong focus on service

reliability, supplier excellence, and seamless on-ground execution, we enable our

partners to scale their holiday business with confidence.

Role Overview

The Head of DMC Operations will lead and own the entire operations function across

destinations, ensuring scalable, efficient, and high-quality delivery of all B2B holiday

services. This role goes beyond execution — it requires strategic leadership in process

excellence, supplier ecosystem development, team building, and service innovation.

The incumbent will be responsible for driving operational efficiency, improving partner

experience, optimizing costs, and building a future-ready operations framework to

support business growth.

Key Responsibilities

1. Strategic Leadership & Operations Ownership

• Own end-to-end DMC operations across FIT, GIT, and series departures globally.

• Define and execute the operations strategy aligned with business growth targets.

• Build scalable systems and processes to support multi-destination expansion.

• Act as the central decision-maker for all operational escalations and risk

management.

2. Team Leadership & Capability Building

• Lead, structure, and scale the operations team across geographies and

destinations.

• Hire, mentor, and develop second-line leadership (team leads, assistant

managers).

• Drive a high-performance, accountability-driven culture with clear KPIs.

• Ensure continuous training on destinations, systems, and service excellence.

3. Service Excellence & Customer Experience

• Define service standards and ensure consistent delivery across all bookings.

• Own key B2B partner experience and satisfaction metrics (CSAT, repeat

business).

• Oversee handling of high-impact escalations and critical live tour issues.

• Build proactive service recovery frameworks to enhance partner trust.

4. Supplier Strategy & Ecosystem Management

• Develop and strengthen strategic relationships with global DMC partners, hotels,

transporters, and ground handlers.

• Collaborate with contracting/product teams to optimize rates, allocations, and

availability.

• Establish supplier performance frameworks, SLAs, and quality benchmarks.

• Drive cost optimization without compromising service quality.

5. Process Excellence, Automation & SOP Governance

• Design, implement, and continuously improve SOPs across the operations

lifecycle.

• Drive automation and digitization through CRM, B2B platforms, and workflow

tools.

• Reduce manual errors, improve turnaround times, and enhance operational

efficiency.

• Standardize operations across destinations for consistency and scalability.

6. Commercial & Financial Oversight

• Partner with finance and product teams on margins, cost controls, and

profitability.

• Oversee dispute resolution related to cancellations, refunds, and supplier

claims.

• Monitor operational costs, leakages, and inefficiencies.

• Contribute to pricing strategy through operational insights.

7. Cross-Functional Collaboration

• Work closely with B2B sales to improve conversion through operational

confidence.

• Align with product and contracting teams on destination readiness and supply

gaps.

• Support business expansion into new destinations with operational feasibility

inputs.

8. MIS, Analytics & Governance

• Drive data-led decision-making through detailed MIS and dashboards.

• Monitor KPIs such as TAT, booking accuracy, issue rates, cost per booking, and

partner satisfaction.

• Identify trends, risks, and improvement opportunities proactively.

• Present periodic reviews to leadership with actionable insights.

Skills & Competencies

• Strong leadership with strategic and execution balance

• Deep understanding of global DMC operations and supplier ecosystems

• Excellent problem-solving and crisis management ability

• Commercial acumen with cost and margin awareness

• High process orientation with a focus on scalability and automation

• Strong stakeholder management across internal and external teams

Qualifications & Experience

• Graduate in Tourism, Hospitality, or related field (MBA preferred)

• 8–15 years of experience in DMC / tour operations

• Minimum 3–5 years in a leadership role managing large operations teams

• Strong experience in B2B outbound/inbound operations with Indian travel agents

• Proven track record of scaling operations and improving service metrics

What Eagle Crest Holidays Offers

• Leadership ownership of a growing DMC business

• Opportunity to build and scale multi-destination operations

• High visibility role working closely with senior leadership

• Fast-track growth into regional or business leadership roles

Job Title: Finance Head — Airlines

Experience 10+ years (6+ years in finance leadership)

Role Overview

The Finance Head for Airlines is a critical strategic finance leadership role responsible for managing the

complete financial operations of the airline business vertical within Etrav Tech Ltd. This position

oversees all aspects of airline ticketing financial management including payables to airlines and Global

Distribution System (GDS) partners, receivables from travel agents, full account reconciliation across

multiple revenue streams, GST and TDS compliance, and comprehensive monthly Profit & Loss

reporting. You will manage and mentor a finance team responsible for delivering accurate, timely

financial reporting and strategic insights that drive profitability and agent satisfaction across the airline

distribution network.

Key Responsibilities

• Develop and implement comprehensive financial strategies for the airline business vertical aligned

with company growth targets and profitability objectives.

• Negotiate payment terms with airline partners and GDS providers to optimize working capital and

improve margins while maintaining strong relationships.

• Work with the Managing Director to set financial targets, forecast airline business performance,

and identify strategic growth opportunities within the airline ticketing segment.

• Build and mentor a high-performing finance team capable of managing increasing transaction

volumes, implementing automation, and maintaining accuracy at scale.

Operational

• Manage complete payables processes including invoice receipt, verification, approval workflows,

and timely payment to airlines and GDS partners while maintaining compliance.

• Oversee receivables management — ensuring accurate invoicing to travel agents, follow-up on

outstanding payments, and minimizing Days Sales Outstanding while maintaining agent

relationships.

• Execute full account reconciliation including GST reconciliation, TDS reconciliation, agent

settlement statements, and airline commission verification on a monthly basis.

• Maintain internally audited monthly Profit & Loss statements for the airline business reflecting

accurate revenue, cost of goods sold, commissions, and operating expenses.

• Implement and monitor monthly financial close procedures ensuring accuracy and timeliness

across all transaction types and agent segments.

• Coordinate with travel agents and airline partners to resolve billing

growth trajectory and significant impact on company performance.

Minimum Experience

• 10+ years of experience in finance roles, with a minimum of 6 years in a leadership or supervisory

capacity managing finance teams.

• Minimum 5 years of experience in B2B travel industry finance, airline industry finance, or similar

high-volume transaction-based financial environments.

• Demonstrated experience managing full-cycle accounting including payables, receivables,

reconciliation, and financial reporting in the travel or airline sector.

Job Title: Senior Executive Ticketing Operations–

Travel Consultant

Industry: Travel & Tourism only

Experience: 2–4 Years

Location: Malad, Mumbai (Work from Office)

Job Description:

We are hiring a Ticketing Operations (Travel Consultant) with hands-on experience in

flight bookings, reissues, refunds, and fare rules. The role requires strong knowledge of

GDS systems and airline procedures, supporting both B2B and B2C ticketing

operations.

Key Responsibilities:

• Handle group booking requests from B2B partners (travel agents, corporates,

etc.)

• Provide best fare quotes, negotiate group rates with airlines

• Issue tickets, handle reissuance, cancellations, and refunds

• Coordinate with airline representatives for seat blocks, PNRs, and confirmations

• Manage end-to-end group travel itineraries, including pre- and post-sales

support

• Maintain relationships with airline partners and B2B clients

• Keep updated with airline policies, group fare trends, and industry regulations

• Generate and share reports on group booking performance and pipeline

Required Skills & Qualifications:

• 2–3 years of experience in travel consulting with focus on group bookings (B2B)

• 2 -3 years of hands-on experience of GDS systems -Amadeus, Galileo, Sabre

• Excellent communication and negotiation skills

• Ability to handle multiple group requests and tight deadlines

• Strong attention to detail and customer service orientation

1.Conduct employee induction and support employee engagement activities.

2.Handle recruitment activities including screening, coordination, and onboarding

3.Carrying out induction program for new joiners.

4.On board joining documentation and formalities.

5.Prepare and issue HR letters such as Offer Letters, Appointment Letters,

Service,Bonds, and Confirmation Letters.

6.Handling the recruitment MIS

Job Title : Corporate Sales Lead

Location: Mumbai

Work Mode: On-site

Employment Type: Full-time

Work Schedule: Rotational, based on business requirements

Key Corporate Solutions

• HRMS
• Smart Email / Enterprise Email Solutions
• Employee Advance Salary Solutions
• Workflow and Business Automation Solutions

Job Purpose

The Corporate Sales Lead will be responsible for driving new business acquisition, corporate partnerships, and revenue growth for Arham Fintech's B2B solutions.

The role involves identifying prospective organizations, engaging with senior decision-makers, presenting business solutions, negotiating commercial terms, closing agreements, and building long-term corporate relationships.

Key Responsibilities

• Develop and execute corporate sales strategies to achieve assigned revenue targets.
• Identify and acquire new corporate, SME, and enterprise clients.
• Generate qualified business opportunities through direct prospecting, networking, references, partnerships, and other business development activities.
• Engage with senior decision-makers, including HR Heads, CHROs, CFOs, CEOs, Founders, and other key stakeholders.
• Conduct corporate presentations, product demonstrations, and solution-based discussions.
• Manage the complete sales cycle, from lead generation and prospecting to commercial negotiation and agreement closure.
• Drive sales of HRMS, Smart Email, Employee Advance Salary, and other Arham Fintech solutions.
• Identify opportunities for cross-selling and upselling multiple solutions within existing corporate accounts.
• Coordinate with technology, operations, finance, legal, and implementation teams to ensure smooth client onboarding.
• Maintain an accurate sales pipeline, revenue forecasts, and business MIS.
• Build and maintain strong, long-term relationships with corporate clients.
• Participate in corporate meetings, networking forums, and industry events as required.

Mandatory Sales Eligibility

Candidates must have a demonstrated and verifiable corporate/B2B sales track record of:

• Minimum ₹20 lakh or more business achievement per month
• Minimum ₹2 crore or more business achievement annually
• Proven experience in independently acquiring and closing corporate accounts
• Consistent achievement of sales and revenue targets

Note: Previous sales performance and business achievements may be validated during the recruitment process.

Experience & Qualifications

• Relevant experience in Corporate Sales, B2B Sales, or Enterprise Sales
• Experience in SaaS, HR Tech, HRMS, Fintech, Payroll, Employee Benefits, Enterprise Software, or related corporate solutions will be preferred.
• Graduate degree is mandatory.
• MBA / PGDM in Sales or Marketing will be an added advantage.
• Experience in handling senior corporate stakeholders and enterprise-level negotiations.

Key Skills

• Corporate Client Acquisition
• B2B & Enterprise Sales
• Business Development
• Solution Selling
• Revenue Generation
• Commercial Negotiation
• Agreement Closure
• Corporate Relationship Management
• Cross-Selling & Upselling
• Sales Pipeline Management
• Presentation & Communication Skills
• CXO-Level Stakeholder Management

Key Performance Indicators (KPIs)

The candidate's performance will be evaluated based on:

• Monthly, quarterly, and annual revenue achievement
• Number of new corporate clients acquired
• Number and value of agreements closed
• Qualified sales pipeline generated
• Lead-to-client conversion ratio
• Average deal size
• Cross-sell and upsell revenue
• Account retention and expansion
• Sales forecasting accuracy

Compensation

Compensation will be determined based on:

• Relevant experience
• Current and previous compensation
• Demonstrated sales performance
• Business achievements
• Overall suitability for the role

Performance-linked incentives may also be applicable as per company policy.

Work Requirements

• This is a Mumbai-based, on-site role.
• The position will operate on a rotational work schedule, based on business requirements.
• Regular corporate client meetings and local travel will be required.
• The candidate must be comfortable working in a target-driven and performance-oriented sales environment.

JOB TITLE: Sales Manager – Data Center Operators

LOCATION: Mumbai

EXPERIENCE: 6–12 Years

ROLE SUMMARY

We are hiring a Sales Manager to drive business exclusively with Data Center Operators, including colocation, hyperscale, and wholesale data centers. The role focuses on building strong relationships and closing high-value deals in the data center ecosystem.

KEY RESPONSIBILITIES

• Manage and grow relationships with Data Center Operators

• Identify opportunities related to expansions and new builds

• Drive full sales lifecycle including RFPs, negotiations, and closure

• Engage with senior decision-makers and influencers

• Track market trends and competitor activities

• Achieve quarterly and annual sales targets

REQUIRED SKILLS & EXPERIENCE

• Mandatory experience selling to Data Center Operators

• Strong understanding of data center ecosystem

• Proven ability to close large and consultative deals

• Excellent communication and negotiation skills

PREFERRED BACKGROUND

• Data Centers / Colocation / Hyperscale

• IT Infrastructure / Power / Cooling / Connectivity