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Operations Executive – PMS | HR Operations | Advanced Excel | MIS
KDK Software India Private Limited
We are seeking an Operations Executive – PMS & Excel to support and streamline Performance Management System (PMS) operations while ensuring data accuracy, process efficiency, and seamless execution of employee performance cycles. This role is responsible for managing employee performance data, maintaining PMS and HRMS records, generating MIS reports, and coordinating with HR, business teams, and stakeholders to ensure smooth performance management processes.
As an Operations Executive, you will manage day-to-day PMS operations, coordinate appraisal cycles, maintain employee performance records, prepare performance dashboards and reports, conduct data validation and quality checks, and support compliance activities. The ideal candidate will have strong expertise in Microsoft Excel, HR Operations, Performance Management Systems (PMS), and data management, with a process-driven approach and a keen eye for accuracy.
Key Responsibilities
- Manage daily operations of the Employee Performance Management System (PMS), including data entry, validation, and system updates.
- Coordinate annual, mid-year, and monthly performance cycles, ensuring timely execution of each stage.
- Prepare, analyze, and maintain MIS reports using Microsoft Excel and PMS tools.
- Maintain employee performance records, goal sheets, competency ratings, and related documentation.
- Conduct data validation and reconcile employee data across PMS, HRMS, and other systems.
- Collaborate with HRBPs, Managers, and Department Heads to resolve performance data and workflow discrepancies.
- Generate performance dashboards, appraisal summaries, rating sheets, and evaluation reports.
- Support audits, compliance processes, and ensure accuracy of performance-related data.
- Identify opportunities to improve PMS workflows, operational efficiency, and automation.
- Maintain logs, trackers, and documentation for all PMS operational activities.
- Ensure adherence to internal controls, HR policies, and standard operating procedures (SOPs).
Experience Required
Must Have
- Minimum 4 years of experience in HR Operations, Data Management, or Back-office Operations, preferably in Performance Management Systems (PMS), HRMS, or HR Operations.
- Hands-on experience with Employee Performance Management Systems or similar HR software.
- Advanced proficiency in Microsoft Excel, including VLOOKUP, Pivot Tables, Charts, Conditional Formatting, and basic Macros.
- Experience in Data Validation, HR Reporting, and Operational Process Management.
- Strong communication, coordination, and analytical skills.
Preferred
- Understanding of Goal Setting, Competency Mapping, and Employee Data Management.
- Experience with Power Query, Power Pivot, or automation tools.
- Exposure to Workflow Management Tools, PMS Dashboards, or Ticketing Systems.
Skills Required
Must Have
- Strong analytical skills with high accuracy and attention to detail.
- Effective coordination skills with the ability to work across HR, Admin, and Business Operations.
- Strong problem-solving and time management skills.
- Ability to follow operational processes, internal controls, and process guidelines.
Education & Qualification
- Bachelor's Degree in Commerce, Business Administration, Human Resources, or a related field.
Posted: 1 month ago
Business Intelligence Analyst
KDK Software India Private Limited
Experience Required: Minimum 8 Years
About the Role:
Key Responsibilities
- Design and manage organization-wide MIS reports, dashboards, and executive reports.
- Develop automated reporting solutions using Python, VBA Macros, Power Query, and Advanced Excel.
- Analyze large datasets and provide business insights to leadership.
Eligibility Criteria
- 5+ years of experience in Business Intelligence, MIS, Business Analytics, or Data Analytics.
- Strong analytical and logical thinking with the ability to understand business requirements and convert data into meaningful business insights.
- Experience in developing dashboards and management reports using any Business Intelligence tool (Power BI, Tableau, Zoho Analytics, etc.).
Apply Now:
https://zfrmz.com/pAKb2ynfomIsuNwRfRbV?utm_source=prolegion
Posted: 2 weeks ago
Customer Service Representative
APCO WorldWide
Roles and Responsibilities
- Provide remote customer support by responding to inquiries via phone, email, chat, or ticketing systems.
- Deliver accurate, courteous assistance while maintaining a professional customer experience.
- Listen actively to customer concerns to identify needs, clarify details, and resolve issues efficiently.
- Enter and update customer information in internal systems to ensure records remain current and complete.
- Follow established support procedures, escalation paths, and service-level expectations.
- Manage multiple conversations and tasks while meeting productivity and quality goals.
- Document interactions clearly, including troubleshooting steps, outcomes, and next actions.
- Collaborate with internal teams to escalate complex cases and ensure timely follow-through.
- Continuously improve service effectiveness by applying feedback and refining processes.
Required Qualifications
- Strong background in customer support or client-facing roles with proven problem-solving ability.
- Excellent communication skills with the ability to ask clear questions and confirm understanding.
- Demonstrated ability to accurately enter and maintain data in CRM or ticketing platforms.
- Comfort working remotely, including reliable internet access and a quiet workspace.
- Ability to manage time effectively, prioritize requests, and meet performance metrics.
- Strong attention to detail to ensure correct information is captured and shared with customers.
- High level of professionalism, empathy, and consistency in customer interactions.
- Ability to learn new tools, systems, and support workflows quickly.
Key Responsibilities
- Handle incoming customer inquiries promptly and resolve routine issues during first contact when possible.
- Verify customer information, review order or account details, and provide appropriate updates.
- Maintain accurate logs of customer interactions, outcomes, and follow-up requirements.
- Update account notes and related fields in internal systems to support reporting and future service needs.
- Escalate unresolved or high-impact cases to the appropriate team with complete context and notes.
- Support customers through troubleshooting steps using knowledge base resources and internal documentation.
- Coordinate with other departments to ensure accurate resolutions and timely communication.
- Meet or exceed quality and turnaround expectations for response times and case management.
- Adhere to compliance and data-handling guidelines while working with sensitive customer information.
Posted: 1 week ago
Data Entry Clerk
APCO WorldWide
Roles and Responsibilities
- Enter and maintain accurate records in company systems, ensuring data integrity across databases and spreadsheets.
- Transcribe information from provided sources into digital formats while preserving formatting, spelling, and numeric accuracy.
- Perform routine checks for completeness, consistency, and errors before submitting data for review or final entry.
- Organize and update records according to established naming conventions, folder structures, and retention rules.
- Verify that entered information matches source documents and resolve discrepancies by following internal procedures.
- Support administrative workflows by preparing reports, copying/pasting validated entries, and maintaining clean documentation.
- Meet daily and weekly productivity targets while maintaining high accuracy and error-free submissions.
- Maintain confidentiality of sensitive information and follow secure handling practices for all data.
- Communicate status updates, issues, and completed tasks through approved remote collaboration tools.
Required Qualifications
- Proven experience in administrative data entry or comparable record-management work.
- Strong typing capability with a demonstrated ability to maintain speed without sacrificing accuracy.
- High attention to detail with a commitment to spotting inconsistencies, missing fields, and formatting errors.
- Comfort working with spreadsheets, forms, and data systems, including filtering, sorting, and basic validations.
- Ability to follow written instructions and data-entry guidelines precisely and consistently.
- Reliable internet connectivity and a suitable remote work setup to support uninterrupted task completion.
- Professional time-management skills to handle tasks independently and meet deadlines.
- Understanding of confidentiality requirements and responsible handling of sensitive information.
- Basic proficiency with email and remote tools used for document submission and coordination.
Key Responsibilities
- Accurately input, update, and maintain customer, operational, and administrative records in assigned systems.
- Conduct quality control checks on entered data, including reviewing entries against source documentation.
- Correct data errors promptly based on review feedback, escalation rules, or internal audit results.
- Ensure records are entered in the correct fields and adhere to required formatting standards.
- Track work progress and manage task queues to prioritize time-sensitive or high-volume data loads.
- Prepare completed batches for review, confirming that all fields are populated and consistent.
- Maintain organized digital files and documentation to support audits, reporting, and future retrieval.
- Report recurring issues (e.g., missing source details or unclear instructions) to the appropriate team.
- Follow security and compliance practices, including secure access, screen discipline, and data handling protocols.
Posted: 1 week ago
Administrative Officer
Hitfigure
Roles and Responsibilities
- Provide end-to-end administrative support for day-to-day operations in a remote environment.
- Maintain accurate records and support document organization to ensure timely retrieval and compliance readiness.
- Perform data entry and data maintenance tasks with attention to correctness, formatting, and completeness.
- Coordinate and respond to internal and external requests using clear, professional communication.
- Track, update, and follow up on administrative requests to ensure tasks move forward without delays.
- Assist with scheduling and coordination activities, ensuring calendars, meetings, and deadlines are accurately supported.
- Support administrative workflows by preparing routine documentation and supporting team processes.
- Communicate status updates to relevant stakeholders in a timely and organized manner.
- Apply confidentiality and data-handling best practices when working with sensitive or restricted information.
- Contribute to process improvement by identifying bottlenecks and proposing practical administrative enhancements.
Required Qualifications
- Prior experience in administrative support, office coordination, or related operations roles.
- Demonstrated accuracy and consistency in typing, recordkeeping, and data entry activities.
- Strong written and verbal communication skills appropriate for remote collaboration.
- Proficiency with common office tools and document management systems (e.g., spreadsheets, word processing, email).
- Ability to manage multiple tasks simultaneously while meeting deadlines and maintaining quality standards.
- Comfort working independently in a remote setting with reliable attention to detail.
- Basic understanding of document versioning, filing conventions, and record retention practices.
- Strong organizational skills, including the ability to prioritize effectively and maintain structured workflows.
- Professional demeanor and responsiveness when supporting internal teams and external contacts.
Key Responsibilities
- Enter, verify, and maintain records in required systems, ensuring data integrity and standardized formatting.
- Prepare routine administrative documents and compile information for internal review or reporting needs.
- Monitor incoming requests (email and other channels), route them appropriately, and ensure timely follow-up.
- Maintain organized digital folders and documentation repositories to enable quick access and audit readiness.
- Support scheduling by coordinating meeting times, preparing agendas, and confirming participant details.
- Track task progress using internal tools or trackers and escalate issues when additional action is needed.
- Communicate confirmations, updates, and next steps clearly to stakeholders.
- Ensure sensitive information is handled appropriately and stored according to established policies.
- Review completed entries and documentation for accuracy before submission or internal distribution.
- Identify recurring administrative challenges and suggest improvements to increase efficiency and reliability.
Posted: 4 days ago
MIS Executive | Data Analyst | Advanced Excel | Power BI | Reporting
KDK Software India Private Limited
We are seeking an experienced MIS Executive to manage the organization's Management Information Systems (MIS), analyze business data, and generate actionable insights that support informed decision-making. This role is responsible for developing and maintaining MIS reports, ensuring data accuracy, automating reporting processes, and delivering meaningful business insights through data analysis and visualization.
As an MIS Executive, you will work with large datasets, collaborate with cross-functional teams to understand reporting requirements, create dashboards using Power BI or Tableau, and provide operational reports that improve business performance. The ideal candidate will have strong expertise in Advanced Microsoft Excel, Data Analysis, MIS Reporting, and Data Visualization, with a passion for process improvement and data-driven decision-making.
Key Responsibilities
- Develop and maintain MIS reports to track key business metrics and KPIs.
- Extract, clean, and analyze data from multiple sources to identify trends and generate actionable insights.
- Automate reporting processes to improve efficiency and reporting accuracy.
- Collaborate with cross-functional teams to understand business requirements and deliver customized reports.
- Develop and maintain daily, weekly, and monthly operational reports.
- Create and manage dashboards using Power BI, Tableau, or similar data visualization tools.
- Ensure data integrity, consistency, and accuracy across all reports.
- Identify opportunities for process improvement and recommend data-driven solutions.
- Prepare management presentations with meaningful business insights.
- Support ad-hoc reporting and analytical requests for various teams and stakeholders.
Experience Required
Must Have
- Minimum 3 years of experience as an MIS Executive.
- Proven experience in MIS Management, Data Analysis, and Reporting.
- Strong hands-on experience with Microsoft Excel.
- Strong analytical and problem-solving skills.
Preferred
- Experience working with large datasets.
- Exposure to Python or R for data manipulation.
- Hands-on experience with SQL, Power BI, or Tableau.
Skills Required
Must Have
- Proficiency in Advanced Microsoft Excel (MS Office 2024, Macros).
- Ability to present data clearly using data visualization techniques.
- Excellent attention to detail and ability to work under tight deadlines.
Preferred
- Understanding of Database Management Systems.
- Familiarity with Automation Tools for streamlining reporting processes.
Education & Qualification
- Graduate – Any Graduate
Posted: 1 month ago
Visa Submission Executive
BTW Financial Services & IMF PVT LTD
- Review and validate visa applications and supporting documents as per country-specific checklists and embassy guidelines.
- Ensure completeness, accuracy, and compliance of documents prior to submission.
- Coordinate with consulting and operations teams to resolve discrepancies, obtain missing documents, and clarify requirements.
- Prepare and organize visa files for submission to embassies, consulates, or visa application centers.
- Liaise with embassies, consulates, and visa service providers for submissions, queries, and follow-ups.
- Track visa applications post-submission and provide timely status updates to internal teams.
- Ensure passports and documents are received and returned to clients safely and within defined timelines along with acknowledgement.
- Maintain accurate records, trackers, and MIS reports related to visa submissions.
- Ensure adherence to company processes, service quality standards, and confidentiality policies.
- Pick up and drop of documents, passports.
- Any other work assigned by the organization on a day to day basis.
Posted: 2 weeks ago
Administrative Assistant
APCO WorldWide
Roles and Responsibilities
- Provide consistent administrative support for daily operations and team workflows in a fully remote environment.
- Process routine requests and follow up on tasks to ensure timely completion and accurate documentation.
- Maintain organized records by updating files, spreadsheets, and internal systems as needed.
- Perform accurate data entry and verification to support reporting, tracking, and recordkeeping.
- Deliver responsive customer service by addressing inquiries, routing issues appropriately, and maintaining professional communication.
- Assist with scheduling activities, coordinating meetings, and supporting preparation of routine materials.
- Use office and collaboration tools to communicate updates, track tasks, and support remote coordination.
- Contribute to process improvements by identifying recurring issues and recommending practical solutions.
Required Qualifications
- Proven experience in administrative support or office coordination roles.
- Strong proficiency in data entry with a high level of accuracy and attention to detail.
- Demonstrated experience providing customer service, including handling questions professionally and clearly.
- Ability to manage multiple tasks while maintaining organization, quality, and deadlines.
- Comfort working remotely with reliable internet access and a suitable home work setup.
- Proficiency with common productivity tools (e.g., spreadsheets, email, document management, and scheduling tools).
- Strong written and verbal communication skills, including the ability to document requests and outcomes.
- Ability to handle confidential or sensitive information with discretion.
Key Responsibilities
- Enter, update, and validate information in internal systems, ensuring records remain complete and accurate.
- Respond to incoming communications (email and other supported channels), providing timely assistance and next steps.
- Coordinate schedules and maintain calendars, sending reminders and confirming meeting details as needed.
- Track requests and tasks using spreadsheets or task management tools, escalating when approvals or decisions are required.
- Prepare routine documents and correspondence, ensuring formatting and information accuracy.
- Organize and maintain digital filing systems, naming conventions, and version control for documents.
- Collaborate with team members to gather information, resolve discrepancies, and complete administrative workflows.
- Maintain service quality by monitoring response times, ensuring follow-through, and keeping stakeholders informed.
- Identify opportunities to improve turnaround time and reduce manual effort through better organization and standardization.
Posted: 1 week ago
Visa Operation Associate
BTW Financial Services & IMF PVT LTD
- Assist clients with the visa application process and provide clear guidance throughout the journey.
- Process visa applications and ensure timely submission of required documents to embassies.
- Leverage AI (Gemini) to create customized Cover Letters and Travel Itineraries that meet strict embassy standards.
- Ensure error-free filling of online and offline visa application forms with precision and accuracy.
- Liaise with embassies for updates, status checks, and specific requirements.
- Use AI to summarize lengthy embassy PDF guidelines into practical team checklists and streamline internal processes.
- Stay updated on visa regulations, immigration policies, and 2026 rule changes across countries (Schengen, US, UK, etc.).
- Manage and organize client documentation both physically and digitally, maintaining confidentiality.
- Provide excellent customer support and clear communication throughout the entire visa process.
Required Skills
- Good communication skills
- Must be a good team player
- Flexible mindset and quick adaptation to new AI tools
- Excellent communication, research, and organizational skills
Posted: 2 weeks ago
Sales Manager – Data Center Operators
Prakhar Softwares
JOB TITLE: Sales Manager – Data Center Operators
LOCATION: Mumbai
EXPERIENCE: 6–12 Years
ROLE SUMMARY
We are hiring a Sales Manager to drive business exclusively with Data Center Operators, including colocation, hyperscale, and wholesale data centers. The role focuses on building strong relationships and closing high-value deals in the data center ecosystem.
KEY RESPONSIBILITIES
• Manage and grow relationships with Data Center Operators
• Identify opportunities related to expansions and new builds
• Drive full sales lifecycle including RFPs, negotiations, and closure
• Engage with senior decision-makers and influencers
• Track market trends and competitor activities
• Achieve quarterly and annual sales targets
REQUIRED SKILLS & EXPERIENCE
• Mandatory experience selling to Data Center Operators
• Strong understanding of data center ecosystem
• Proven ability to close large and consultative deals
• Excellent communication and negotiation skills
PREFERRED BACKGROUND
• Data Centers / Colocation / Hyperscale
• IT Infrastructure / Power / Cooling / Connectivity
Posted: 2 months ago
Visa Operation Associate
BTW Financial Services & IMF PVT LTD
- Assist clients with the visa application process and provide clear guidance throughout the journey.
- Process visa applications and ensure timely submission of required documents to embassies.
- Leverage AI (Gemini) to create customized Cover Letters and Travel Itineraries that meet strict embassy standards.
- Ensure error-free filling of online and offline visa application forms with precision and accuracy.
- Liaise with embassies for updates, status checks, and specific requirements.
- Use AI to summarize lengthy embassy PDF guidelines into practical team checklists and streamline internal processes.
- Stay updated on visa regulations, immigration policies, and 2026 rule changes across countries (Schengen, US, UK, etc.).
- Manage and organize client documentation both physically and digitally, maintaining confidentiality.
- Provide excellent customer support and clear communication throughout the entire visa process.
Required Skills
- Good communication skills
- Must be a good team player
- Flexible mindset and quick adaptation to new AI tools
- Excellent communication, research, and organizational skills
Posted: 2 weeks ago
Office Assistant
BTW Financial Services & IMF PVT LTD
- Maintain a clean, neat office environment, including common areas and individual workstations.
- Ensure files and records, both physical and digital, are organized for easy retrieval, confidentiality, and data security.
- Assist with general office operations such as answering phones, scheduling appointments, preparing forms, ordering and managing office supplies.
- Coordinate maintenance of equipment like printers and computers.
- Prepare tea for staff and keep workstations clean and tidy.
- Provide proactive administrative support to team members and handle miscellaneous tasks.
- Efficiently pick up and drop off visa documents from clients and vendors.
- Prepare and submit documents to the relevant authorities and ensure all deadlines and compliance requirements are met.
Requirements
- Strong organizational skills, attention to detail, and reliability.
- Basic computer knowledge.
- Immediate joiners preferred.
- Only male candidates.
Posted: 2 weeks ago
Process Associate
BrightUI Technologies
- Roles and Responsibilities
- Support day-to-day process execution by maintaining accurate operational records and up-to-date documentation.
- Enter, verify, and maintain data across relevant systems with a focus on accuracy, completeness, and confidentiality.
- Provide coordination and administrative support to the HR function, including supporting documentation, updates, and status tracking.
- Coordinate effectively with the Operational Team to ensure process steps are aligned, requests are captured correctly, and follow-ups are completed on time.
- Ensure all records are stored properly and are retrievable when required for audits, reviews, or operational needs.
- Maintain a professional approach when interacting with internal stakeholders and treat sensitive information with discretion.
- Required Qualifications
- Strong understanding of process documentation and the ability to follow standardized procedures.
- Proficiency in data entry with an emphasis on accuracy and attention to detail.
- Basic knowledge of HR support workflows (e.g., document handling, status updates, and coordination with HR stakeholders).
- Ability to coordinate with an Operational Team to track requests, confirm requirements, and manage timely updates.
- Good written communication skills for maintaining clear and structured documentation.
- Ability to work onsite at Kavundampalayam, Tamil Nadu, India, and remain available during assigned working hours.
- Key Responsibilities
- Document and update process-related materials, ensuring clarity, version control, and compliance with internal standards.
- Handle routine data entry tasks, including validation checks, discrepancy identification, and correction of errors.
- Support HR-related administrative activities by preparing and organizing documents, maintaining trackers, and updating records.
- Coordinate with the Operational Team to capture process requirements, ensure correct routing of requests, and confirm completion status.
- Maintain logs and reports reflecting daily work status, outstanding items, and escalation notes as needed.
- Follow data confidentiality and internal compliance practices while handling employee and operational information.
Posted: 3 weeks ago
Salesforce Administrator
CloudzzureTechnologies Pvt Ltd.
Job Title: Salesforce Administrator
Employment Type: Full-Time
Experience Required: 6 months-2years
Work Location: Sector 62, Noida (On-site)
Working Hours: 6:00 PM – 3:00 AM (Night Shift)
About Cloudzzure Technologies
Cloudzzure Technologies is a leading Salesforce consulting and implementation partner
dedicated to delivering innovative CRM solutions across multiple industries. We are seeking
a proactive and detail-oriented Salesforce Administrator who is passionate about optimizing
Salesforce environments, enhancing business processes and ensuring seamless platform
operations.
The ideal candidate will possess strong Salesforce administration expertise, excellent
analytical abilities and the capability to collaborate with cross-functional teams. Experience
working with Nonprofit Organizations (NPOs) and Salesforce Nonprofit Success Pack
(NPSP) will be considered an added advantage.
Key Responsibilities
●Administer, maintain and continuously optimize the Salesforce platform to support
evolving business requirements.
●Manage user accounts, including user provisioning, roles, profiles, permission sets,
sharing rules and security configurations.
●Configure and maintain custom objects, fields, record types, page layouts, validation
rules, formula fields, approval processes, workflows and Salesforce Flows.
●Monitor and maintain data quality through regular audits, deduplication, validation
and cleansing activities.
●Design, develop and maintain reports and dashboards that provide meaningful
business insights and support strategic decision-making.
●Perform data imports, exports, migrations and bulk updates using Salesforce Data
Loader, Import Wizard or equivalent tools.
●Gather business requirements from internal stakeholders and translate them into
scalable Salesforce solutions aligned with best practices.
●Provide day-to-day Salesforce user support by troubleshooting issues, resolving
system-related queries and ensuring minimal business disruption.
●Support and maintain integrations with third-party applications and AppExchange
solutions.
●Stay informed about Salesforce seasonal releases and recommend new features and
enhancements that improve platform efficiency.
●Support nonprofit implementations including Nonprofit Success Pack (NPSP), donor
management, fundraising, grants management, volunteer management and program
management where applicable.
●Create and maintain system documentation, process guides and configuration
records.
Required Skills & Qualifications
●Bachelor's degree in Computer Science, Information Technology, Business
Administration or a related discipline.
●Minimum 2+ years of hands-on experience as a Salesforce Administrator.
●Strong knowledge of Salesforce Sales Cloud, Service Cloud and core Salesforce
administration functionalities.
●Hands-on experience with Salesforce Flow, Validation Rules, Approval Processes
and Process Builder.
●Experience managing users, security models, permission sets, profiles and sharing
settings.
●Strong knowledge of Salesforce data management, including Data Loader, Data
Import Wizard and mass data operations.
●Proficiency in creating reports, dashboards and custom analytics.
●Excellent analytical, troubleshooting and problem-solving skills.
●Strong verbal and written communication skills.
●Ability to prioritize tasks, manage multiple assignments and work independently.
●Willingness to work the 6:00 PM – 3:00 AM shift.
Preferred Qualifications
●Salesforce Certified Administrator (ADM 201) certification is preferred.
●Experience with Salesforce Nonprofit Success Pack (NPSP) and nonprofit business
processes.
●Familiarity with Salesforce Flow automation and AppExchange applications.
●Exposure to Salesforce integrations using APIs or middleware platforms.
●Basic understanding of Apex and Visualforce is an added advantage.
Why Join Cloudzzure Technologies?
●Work on challenging Salesforce projects across diverse industries including nonprofit
organizations.
●Gain exposure to enterprise-level Salesforce implementations and advanced CRM
solutions.
●Collaborate with experienced Salesforce consultants, architects and developers.
●Opportunity for continuous learning, certification support and professional growth.
●Competitive salary aligned with experience and industry standards.
●Collaborative, innovative and growth-focused work environment.
Compensation
Salary: Competitive compensation based on experience, skills and industry standards.
Posted: 1 week ago
Group Product Manager - Presales
Solar Square
Job Description: Group Product Manager - Presales
Location: Bengaluru
Experience: 8–10 years
\
About SolarSquare
Solar Square is India’s largest and fastest-growing residential rooftop solar company. We are on a mission to make solar simple, safe, and reliable for every Indian home - powering the country’s transition to independent clean energy.
Recognized by the World Economic Forum (Technology Pioneers 2025), TIME & Statista’s World’s Top Greentech Companies, and Forbes Top 100 To Watch, Solar Square is helping shape the future of home energy in India.
The Role
As a Group Product Manager – Presales, you will own the product systems that sit at the heart of
SolarSquare’s lead-to-sales visit conversion engine. This is a senior, hands-on role with direct
accountability for outcomes across one of the company’s most commercially critical domains -
converting qualified intent into a scheduled, completed visit.
The role requires operating close to real-world conversion constraints while maintaining clarity across
multiple products and teams. Product decisions here directly affect lead conversion rates, LRM team
productivity, and the quality and volume of visits that feed the sales engine. Success depends on sharp
analytical judgment, the ability to build structure where little exists, and the discipline to turn a complex,
intervention-heavy presales motion into a system that scales reliably as the business grows.
Scope & Ownership
● Own a portfolio of presales-facing products and business problem areas - lead scoring and
prioritisation, intervention orchestration, LRM workflow tooling, and funnel conversion metrics.
● Build and own SolarSquare’s lead scoring capability - define what signals predict conversion,
distinguish correlation from causation, and work with engineering and data teams to translate
that into a scoring model that drives prioritisation decisions in real time.
● Own the intervention logic that determines how, when, and through which channel the LRM
team engages each lead - and systematically improve conversion outcomes through better
orchestration.
● Own the CRM redesign and workflow extension - understand the current system deeply (from
the ground up), identify where workflows have outgrown the system, and rebuild it to support
current workflows and new acquisition channels reliably.
● Identify and address recurring inefficiencies, rework, and escalations across the lead-to-visit
journey through better system and product design.
● Set priorities across product areas, ensuring focus on the highest-leverage opportunities for
conversion efficiency and LRM team productivity.
● Drive end-to-end problem solving - from framing and discovery through execution, post-launch
iteration, and automation.
● Coach PMs, raising the bar on problem framing, solution quality, and decision-making.
● Partner with business and engineering teams to balance near-term delivery with foundational
improvements required for scale.
What Success Requires
● 8–10+ years of product management experience, ideally in inside sales systems, lead
management, growth infrastructure, or similarly conversion-focused domains.
● Strong analytical instinct with a genuine point of view on lead scoring - knows what signals to
look at, separate predictive signals from noise, and validate a scoring model.
● Analytics-heavy PM background preferred - comfortable working with data directly, defining
instrumentation requirements, and reasoning from first principles about conversion mechanics.
● Hands-on experience with AI-driven product features - voicebots, recommendation systems,
automated intervention logic, or similar.
● Comfort building structure from scratch; brings structure to ambiguous environments.
● Strong product judgment with the ability to reason across conversion mechanics, workflow
constraints, and downstream data dependencies simultaneously.
● Ability to operate at multiple altitudes - hands-on problem solving as well as shaping priorities
across a product portfolio.
● Demonstrated capability to lead, coach, and hold a high bar for PMs and cross-functional teams.
● Excellent stakeholder management skills, including the ability to influence senior sales and
engineering leaders through clarity and credibility.
Posted: 1 month ago
Group Product Manager – IoT & Asset Intelligence
Solar Square
Job Description: Group Product Manager – IoT & Asset Intelligence
Location: Bengaluru Team: Product
Experience: 8–10 years
About SolarSquare
Solar Square (SSE) is India’s largest and fastest-growing residential rooftop solar company.
We are on a mission to make solar simple, safe, and reliable for every Indian home - powering the country’s transition to independent clean energy.
Recognized by the World Economic Forum (Technology Pioneers 2025), TIME & Statista’s World’s Top Greentech Companies, and Forbes Top 100 To Watch, Solar Square is helping shape the future of home energy in India.
The Role
As Group Product Manager - IoT & Asset Intelligence, you will own the product portfolio responsible for monitoring, interpreting, and acting on signals from Solar Square’s installed asset base - solar plants ,inverters, batteries, and hybrid energy systems. This is a senior, hands-on role with direct accountability for outcomes across a domain where software decisions have immediate physical consequences: a missed alert means a degraded plant; a poorly routed signal means a preventable liability.
The core of this role is the intelligence layer - turning raw hardware signals into high-confidence,
actionable information that the right stakeholder can act on without needing to interpret the data
themselves. Product decisions here directly affect plant uptime, field-force utilization, financial liabilities, and customer trust.
Scope & Ownership
● Own the asset monitoring and intelligence product portfolio - including plant health monitoring,
alert detection and triage logic, remote corrective action workflows, and customer-facing
performance visibility. Scope spans solar plants today and extends to batteries and hybrid energy
systems as SSE’s product portfolio expands.
● Build the intelligence layer that turns raw IoT signals into confident, stakeholder-ready
information - defining what constitutes a meaningful alert, how severity is assessed, which
issues can be resolved remotely versus require a field dispatch, and how false positive rates are
reduced over time.
● Unify data streams from heterogeneous hardware (inverters, meters, battery management
systems, hybrid controllers) into a coherent data model that powers downstream products
reliably - without requiring every consumer of that data to understand the underlying hardware
complexity.
● Extend monitoring and intelligence capabilities to batteries and hybrid systems - understand how
the data model, alert logic, and health metrics differ from solar-only plants, and build a product
layer that handles multi-asset homes without fragmenting the platform.
● Design the information surfaces that enable each stakeholder to act with confidence - a central
response team that needs system-level triage context, field teams that need precise dispatch
briefs, and customers who need clear, jargon-free visibility into their plant and energy system
health.
● Own the signal-to-dispatch handoff - define what a well-formed, actionable dispatch looks like so that field scheduling and execution teams can act on it without re-investigating the problem.
Quality of this output is a core accountability of the role.
● Identify and address structural noise in the alert pipeline - recurring false positives, signals that
don’t close the loop after resolution, and patterns that indicate a model or data quality problem
rather than a real asset issue.
● Set priorities across product areas and coach PMs on problem framing, solution quality, and
decision-making under data uncertainty.
● Partner with engineering to balance near-term reliability work with the foundational data
architecture investments required to scale the intelligence layer across asset types.
What Success Requires
● 8–10+ years of product management experience, with meaningful depth in IoT, telemetry, asset
monitoring, or intelligence systems - energy management, fleet telematics, smart infrastructure,
predictive maintenance, or similar contexts where physical signals drive operational decisions.
● Experience building products on top of IoT or sensor data - understands data quality challenges
(signal inconsistency, false positives, dropout, protocol variance), can reason about alert logic
from first principles, and knows how to build feedback loops that improve signal fidelity over
time.
● Familiarity with multi-asset or multi-hardware environments is a meaningful advantage -
experience spanning solar inverters, battery systems, or hybrid energy controllers is directly
relevant. Candidates who have worked on EV charging infrastructure, home energy management
systems, or storage-integrated solar platforms are particularly well-suited.
● Comfort making decisions with imperfect data - can reason through asymmetry, missing signals,
and competing interpretations without waiting for perfect information, while being explicit
about where uncertainty lives and how it should affect downstream action.
● Technical fluency sufficient to engage credibly with engineers on data models, MQTT pipelines,
API design, and system architecture. Act as a genuine peer to Engg, helping identify the right
questions and pressure-test design choices.
● Proven experience owning business outcomes in signal-driven or asset-monitoring environments
(alert precision, false positive rates, time-to-detection, liability reduction, plant uptime).
● Demonstrated capability to lead and coach PMs - sets a high bar on problem framing and
solution quality, and builds an environment where the team owns problems rather than waiting
for direction.
● Active use of AI tools in day-to-day product work - can point to specific, concrete ways AI has
changed how they work, and is curious about how AI changes alert intelligence, anomaly
detection, and predictive maintenance in an IoT product context.
● Excellent cross-functional credibility with engineering and operations leaders - built through
judgment and follow-through
Posted: 1 month ago
Customer Service (Receptionist) - US Remote
Seaside Spine
Position Overview:
Are you a friendly, motivated individual looking for a flexible, rewarding opportunity to work from home? We’re seeking dedicated Customer Service Representative / Receptionist to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.
In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, no matter your background. This isn’t just a job, it’s an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.
Responsibilities: (All Levels)
Respond promptly and professionally to customer inquiries via phone, email, or chat
Troubleshoot and resolve technical issues, guiding customers through solutions
Maintain accurate records of customer interactions and issue resolutions
Assist customers with account management, billing, and product questions
Support team members with remote administrative tasks as needed
Follow confidentiality and security protocols to protect sensitive information
Qualifications: (No Experience)
High school diploma or equivalent
Excellent communication and interpersonal skills
Strong problem-solving abilities
Tech-savvy with a willingness to learn new software
Reliable, self-motivated, and capable of managing time effectively
For Expert Candidates:
Develop and optimize customer support workflows for efficiency
Analyze customer feedback to identify trends and improve service quality
Mentor and train new team members remotely
Coordinate with other departments to resolve complex issues
Assist in implementing remote work tools and best practices
Entry-Level: (2+ Years of Relevant Experience)
2+ years of experience in remote customer support or receptionist roles
Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk)
Strong organizational skills and ability to multitask
Ability to work independently and handle challenging customer situations
Adaptable and quick learner
Benefits and Perks:
Health Insurance
Paid Time Off (PTO) and Paid Holidays
Retirement Plans
Flexible Work Arrangements
Paid Parental Leave
Professional Development & Certification Opportunities
Life and Disability Insurance
Employee Assistance Programs (EAPs)
Wellness Programs
Performance Bonuses & Incentives
Employee Discounts & Perks
An Inclusive, Safe, and Supportive Work Environment
Work Environment:
A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.
Posted: 5 months ago