Customer Support Jobs in Pune

Job Title: Telecalling Executive

Location: Ahmedabad, Gujrat

Company: Bajaj Finserve

Experience Required : 6 months – 1 year

Employment Type: Full-Time

Job Summary:

We are looking for a motivated and enthusiastic Telecaller to join our team. The candidate will be responsible for making outbound calls, generating leads, and assisting customers with product/service information.

Key Responsibilities:

• Make outbound calls to potential customers
• Handle inbound customer queries professionally
• Generate and qualify leads
• Explain products/services to customers
• Maintain call records and update CRM
• Follow up with interested prospects
• Achieve daily/weekly call and conversion targets

Requirements:

• Minimum Graduate preferred
• Good communication skills (Hindi/English)
• Basic computer knowledge
• Ability to handle rejection and work under targets
• Prior telecalling experience is a plus

Skills Required:

• Communication & convincing skills
• Active listening
• Time management
• Basic sales skills

Job Title: Technical Support Executive

Location: Delhi / NCR (Preferred)

Experience Required: 6months-2 Years

Employment Type: Full-Time

Job Overview

We are a fast-growing organization specializing in IoT-based solutions for securing goods in transit. The company focuses on delivering innovative and technology-driven solutions across industries such as logistics, FMCG, and government sectors. With a strong emphasis on innovation, AI-driven platforms, and a performance-driven work culture, this role offers hands-on learning and growth opportunities.

Key Responsibilities

Handle inbound and outbound calls via IVR in a timely and professional manner

Communicate with customers through calls, email, and WhatsApp

Identify customer needs, address complaints, and provide appropriate solutions

Escalate unresolved issues to relevant teams or management

Conduct follow-ups to ensure customer issues are resolved

Maintain accurate customer records in CRM systems

Prepare call logs and generate reports for management

Qualifications

Engineering degree in a relevant field

Required Skills

Excellent verbal, written, and phone communication skills

Basic computer proficiency and knowledge of reporting tools

Strong documentation and reporting skills

Understanding of electronics and technical troubleshooting

Additional Requirements

Willingness to work in flexible shifts, including night shifts

Job Title: Relationship Executive – Secured Vertical (Home Loans & Loan Against Property)

Location: Noida

Industry: Banking / Financial Services / Fintech

Experience Required: 6 Months – 2 Years

Job Type: Full-Time

Candidate Profile:

Minimum 6 months to 2 years of experience in Home Loans or LAP sales

Prior experience in Banking, NBFC, or Financial Services industry preferred 

Good communication and customer handling skills

Basic understanding of secured loan products and lending processes 

Comfortable with sales targets and customer interaction

Ability to build and maintain customer relationships

Comfortable with field visits and lead generation activities

Team player with a positive and target-oriented approach 

Key Responsibilities:

1. Customer Relationship Management:

Contact customers to explain Home Loan and LAP products

Understand customer financial requirements and suggest suitable loan solutions

Maintain strong relationships with customers for repeat business and referrals

2. Sales & Lead Generation:

Generate leads through field activities, references, and networking

Promote secured loan products to prospective customers

Achieve monthly sales and productivity targets

3. Channel & DSA Coordination:

Coordinate with DSAs, channel partners, and realtors for business generation

Support relationship-building activities with sourcing partners

Maintain regular follow-ups with business associates 

4. Customer Support & Documentation:

Assist customers throughout the loan application process

Resolve customer queries and provide timely updates

Ensure proper collection and verification of documents

5. Reporting & Database Management:

Maintain accurate customer records and sales reports

Track lead status and daily activity updates

Ensure timely reporting to the reporting manager

Required Knowledge & Skills:

Knowledge of Home Loans and LAP products

Good communication and negotiation skills

Strong customer service orientation

Relationship management and networking abilities

Basic understanding of banking and lending processes

Ability to work in a target-driven environment

Proficiency in MS Excel and basic reporting 

Job Title:Business Development Executive (Upwork)

Location: Zirakpur, Punjab Company

Work Mode: Split shift Hybrid (Monday to Friday)

Experience Required: 3–5 Years

Job Overview

We are looking for a skilled and results-driven Online Bidder / BDE with 3–5 years of experience in lead generation and client acquisition through Upwork and LinkedIn. The ideal candidate should have strong communication skills, proven success in converting prospects into clients, and the ability to handle international (especially USA) client calls confidently.

Key Responsibilities

• Identify, evaluate, and bid via Upwork and LinkedIn sales navigator for Digital Marketing, WordPress & Shopify projects.
• Craft customized, compelling, and client-focused proposals
• Generate high-quality leads and convert them into long-term clients
• Understand client requirements and collaborate with internal teams for accurate scope and pricing
• Manage end-to-end sales cycle including bidding, negotiation, and deal closure Maintain strong relationships with clients

Required Skills & Qualifications

• 3–5 years of hands-on experience in bidding on Upwork and LinkedIn
• Strong knowledge of Digital Marketing and WordPress projects
• Excellent written and verbal communication skills
• Proven ability to negotiate and close deals effectively
• Experience in handling international client call, especially from the USA
• Self-motivated, target-oriented, and able to work independently

Job Title: Retail Sales Promoter

Department: Sales & Retail Operations

Experience Required: 1+ Years

Employment Type: Full-Time

Location: Ahmedabad, Gujarat

Job Summary

We are looking for enthusiastic and customer-oriented Retail Sales Promoters to manage retail counters at outlets. The candidate will be responsible for customer engagement, product promotion, sales conversion, stock handling, and maintaining counter hygiene while representing the brand professionally.

The ideal candidate should possess strong communication skills, a positive attitude, and the ability to explain Panchgavya-based products and their health, spiritual, and eco-friendly benefits to customers.

Key Responsibilities

Customer Handling & Sales

Attend and assist walk-in customers at retail counters

Explain product features, benefits, and usage effectively

Recommend suitable products based on customer needs

Generate sales and achieve assigned daily/monthly targets

Product Promotion

Promote Panchgavya-based products and brand offerings

Inform customers about ongoing offers, combos, and new launches

Educate customers about natural, wellness, and eco-friendly products

Counter & Display Management

Maintain clean, organized, and attractive product displays

Ensure proper product visibility and stock arrangement

Follow company display and branding guidelines

Stock Handling

Monitor stock availability and coordinate replenishment

Check damaged or expired products regularly

Maintain FIFO (First In First Out) inventory practices

Reporting & Coordination

Submit daily sales and activity reports

Share customer feedback and market demand trends

Coordinate with supervisors and sales teams

Brand Representation

Maintain professional grooming and behavior

Represent the brand positively at all customer touchpoints

Follow company policies, discipline, and shift schedules

Promotional Activities

Participate in promotional campaigns, events, and activations

Assist in product demonstrations and sample distribution

Support seasonal and festive sales initiatives

Candidate Requirements

Minimum 12th Pass

1+ years of retail sales/promoter experience preferred

Good communication skills in Hindi and English

Gujarati language preferred

Own 2-wheeler

Comfortable working in rotational shifts

Presentable personality with a sales-oriented approach

Required Skills

Customer handling and interpersonal skills

Sales and convincing ability

Product presentation skills

Basic stock management knowledge

Target-oriented mindset

Why Join Us?

Opportunity to work with a growing wellness and natural products brand

Exposure to retail sales and customer engagement

Performance-based growth opportunities

Positive and customer-centric work culture 

Job Title: Tele-caller

Location: Thane

Work mode: on-site

Experience required: 6months to 1yr

Job Overview:

A Collection Tele-caller is responsible for reaching out to customers to collect overdue payments while maintaining a positive relationship with them. The role involves ensuring timely recovery of debts in accordance with company policies and guidelines.

Key Skills and Competencies

Strong communication and negotiation skills.

Ability to remain calm under pressure and handle difficult conversations tactfully.

Basic knowledge of finance and collection processes.

Proficiency in using telecommunication tools and CRM software.

Goal-oriented mindset with attention to detail.

Qualifications:

High school diploma or equivalent (Bachelors degree preferred).

Previous experience in collections or customer service is a plus.

Fluency in the local language (Telugu) and proficiency in English is advantageous.

Key Responsibilities:

Customer Communication: Make outbound calls to customers with overdue payments and Inform customers about their outstanding balances and payment deadlines.

Negotiation and Payment Plans: Negotiate payment arrangements or settlements as necessary and Offer alternative payment solutions and create repayment plans when required.

Maintain record details of calls, payment commitments, and follow-up actions in the system.

Job Title: Sales Manager – Life Insurance

Employment Type: Full-Time

Work Mode: Field Sales

Job Location: Surat, Gujarat

Job Summary

We are looking for dynamic and result-oriented Sales Managers with experience in Life Insurance sales to join our growing team. The ideal candidate should have strong communication and relationship-building skills with the ability to generate business, meet sales targets, and drive customer acquisition through field sales activities.

Candidates should be comfortable with direct customer interactions, field visits, and maintaining long-term client relationships.

Key Responsibilities

Sales & Business Development

Generate leads and identify potential customers for Life Insurance products

Acquire new customers through field sales and relationship-building activities

Promote and sell Life Insurance products as per customer requirements

Achieve assigned sales targets and business goals

Customer Relationship Management

Build and maintain strong customer relationships

Understand customer financial needs and recommend suitable insurance plans

Address customer concerns and provide timely support

Ensure a positive customer experience throughout the sales cycle

Market & Field Activities

Conduct field visits and sales meetings regularly

Explore local markets and identify new business opportunities

Participate in promotional and business development activities

Keep track of market trends and competitor activities

Reporting & Coordination

Maintain records of customer interactions and sales activities

Share daily updates with reporting managers

Coordinate with internal teams for policy processing and documentation

Eligibility Criteria

Minimum 1 year of experience in Life Insurance sales

Minimum qualification: HSC Pass

Good communication and convincing skills

Comfortable with field sales activities and customer meetings

Required Skills

Strong sales and negotiation skills

Excellent communication and interpersonal abilities

Customer relationship management

Target-oriented mindset

Ability to work independently in field sales

Lead generation and conversion skills

Preferred Candidate Profile

Prior experience in Life Insurance industry is mandatory

Self-motivated and energetic personality

Comfortable with field work and travel

Strong customer handling capabilities

Why Join Us?

Opportunity to build a career in the Life Insurance industry

Attractive growth opportunities

Dynamic and performance-driven work environment

Exposure to field sales and customer relationship management

Job Description

Job Title: Inside Sales / Phone Sales Executive

Location: Bangalore

Experience Required: 6 Months – 3 Years

Role Overview

We are looking for a highly motivated and target-driven Inside Sales / Phone Sales Executive to join our team. The candidate will be responsible for handling customer interactions over calls, converting leads into sales, and maintaining strong customer relationships. The role requires excellent communication skills, sales ability, and a customer-focused approach.

Key Responsibilities

• Contact potential and existing customers via phone calls
• Understand customer requirements and explain relevant products/services
• Convert leads into successful sales opportunities
• Follow up with customers through calls, emails, and messages
• Maintain and update customer details in CRM software
• Handle customer queries, objections, and concerns professionally
• Achieve monthly sales targets and performance metrics
• Collaborate with the sales team for lead generation and conversion strategies

Required Skills & Experience

• 6 months to 3 years of experience in Inside Sales / Tele-sales
• Experience in NBFC, Fintech, Banking, Insurance, Ed-Tech, or Vehicle Sales preferred
• Strong communication and convincing skills
• Fluent in Hindi (additional regional languages are a plus)
• Ability to work under pressure and achieve sales targets
• Basic knowledge of CRM tools and MS Office

Position Overview:

Are you a friendly, motivated individual looking for a flexible, rewarding opportunity to work from home? We’re seeking dedicated Customer Service Representative / Receptionist to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.

In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, no matter your background. This isn’t just a job, it’s an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.

Responsibilities: (All Levels)

Respond promptly and professionally to customer inquiries via phone, email, or chat

Troubleshoot and resolve technical issues, guiding customers through solutions

Maintain accurate records of customer interactions and issue resolutions

Assist customers with account management, billing, and product questions

Support team members with remote administrative tasks as needed

Follow confidentiality and security protocols to protect sensitive information

Qualifications: (No Experience)  

High school diploma or equivalent

Excellent communication and interpersonal skills

Strong problem-solving abilities

Tech-savvy with a willingness to learn new software

Reliable, self-motivated, and capable of managing time effectively

For Expert Candidates:  

Develop and optimize customer support workflows for efficiency

Analyze customer feedback to identify trends and improve service quality

Mentor and train new team members remotely

Coordinate with other departments to resolve complex issues

Assist in implementing remote work tools and best practices

Entry-Level: (2+ Years of Relevant Experience)  

2+ years of experience in remote customer support or receptionist roles

Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk)

Strong organizational skills and ability to multitask

Ability to work independently and handle challenging customer situations

Adaptable and quick learner

Benefits and Perks:

Health Insurance

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Flexible Work Arrangements

Paid Parental Leave

Professional Development & Certification Opportunities

Life and Disability Insurance

Employee Assistance Programs (EAPs)

Wellness Programs

Performance Bonuses & Incentives

Employee Discounts & Perks

An Inclusive, Safe, and Supportive Work Environment

Work Environment:

A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.

Job Title : Batch Application Engineer / Application support

Work Location: Remote,USA

Mode: Contract

Experience: 5-10 Years

Required Skills & Experience:

• *Integrated Eligibility* Functional Knowledge is important

• Strong understanding of batch processing and job scheduling concepts

• Ability to manage high volumes of concurrent tasks and prioritize effectively

• Proficiency in MongoDB and Oracle for data analysis and validation

• Proficient in Java, Spring Boot, Spring Batch, including the ability to read and interpret stack traces

• Experience with cloud technologies like GCP, Azure etc.,

• Experience with batch scheduler tools like RunMyJobs, Control-M, AutoSys, cron or similar.

• Strong analytical and problem-solving skills with attention to detail

• Excellent verbal and written communication skills

• Ability to work independently as well as collaboratively in a team environment

• Strong organizational and time management skills

• Self-motivated with a proactive approach to identifying and resolving issues