1. Handle all incoming and outgoing calls in a prompt, polite, and professional manner.
2. Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.
3. Ensure all landline numbers are functional and report any issues to the Admin Department without delay.
4. Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.
5. Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.
6. Keep the reception area clean, organized, and presentable at all times.
7. Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.
8. Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.

1. Handle all incoming and outgoing calls in a prompt, polite, and professional manner.
2. Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.
3. Ensure all landline numbers are functional and report any issues to the Admin Department without delay.
4. Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.
5. Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.
6. Keep the reception area clean, organized, and presentable at all times.
7. Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.
8. Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.

About Anderson RV Sales and Rentals

Anderson RV Sales and Rentals is a customer-focused RV dealership based in Anderson, California, serving RV enthusiasts across the region with new and pre-owned sales, rentals, service, parts, and financing. Our team is built on friendly, experienced staff who go beyond expectations to create long-term relationships with every customer we serve. As we expand our support operations, we are hiring remote Customer Service Representatives based in Canada to help us deliver the same personalized experience to a growing customer base.

Position Summary

The Customer Service Representative is the first point of contact for prospective and existing customers. You will handle inbound inquiries about RV sales, rentals, service appointments, and parts orders, resolve customer concerns, and coordinate with our sales, service, and rental teams to ensure every customer feels supported from first call through post-sale follow-up. This is a fully remote role open to candidates located anywhere in Canada.

Key Responsibilities

• Respond to inbound customer inquiries by phone, email, live chat, and web forms in a professional, friendly, and timely manner.
• Answer questions about RV inventory, rental availability, pricing, financing options, service scheduling, and parts.
• Book, modify, and confirm RV rental reservations and service appointments in the dealership management system.
• Follow up on sales leads and hand off qualified prospects to the appropriate sales representative.
• Resolve customer complaints and issues by identifying the problem, offering solutions, and escalating to the right department when needed.
• Maintain accurate customer records, notes, and communication history in the CRM.
• Coordinate with service, parts, sales, and finance teams to keep customers informed on the status of their requests.
• Process rental payments, refunds, and deposits following company policy.
• Contribute to customer satisfaction surveys, follow-up outreach, and retention campaigns.
• Meet or exceed individual and team KPIs for response time, resolution rate, and customer satisfaction (CSAT).

Requirements

Must Have

• Legally authorized to work in Canada (Canadian citizen, permanent resident, or valid work permit).
• 1–3 years of customer service, contact centre, or front-desk experience.
• Excellent verbal and written English communication skills.
• Strong computer literacy and comfort with CRM systems, email, video conferencing, and Microsoft Office / Google Workspace.
• Reliable high-speed internet connection (minimum 50 Mbps download / 10 Mbps upload) and a quiet, dedicated home workspace.
• Availability to work standard Pacific Time business hours, including some Saturdays on a rotating basis.
• High school diploma or equivalent (GED).

Nice to Have

• Prior experience in RV, automotive, powersports, marine, or dealership environments.
• Familiarity with dealership management software (e.g., IDS, Dealertrack, Motility) or reservation platforms.
• Bilingual (English / French) is an asset.
• Post-secondary education in business, hospitality, tourism, or a related field.

Home Office Requirements

• Personal computer or laptop meeting modern performance standards (a company stipend or equipment may be provided after successful onboarding).
• Wired headset with microphone.
• Distraction-free workspace suitable for handling confidential customer information.

Compensation & Benefits

• Base salary: CAD $45,000 – $55,000 per year (approximately $22–$26 per hour), commensurate with experience.
• Performance bonus: Quarterly CSAT and productivity bonus of up to CAD $2,500 annually.
• Paid time off, statutory holidays, and paid sick leave in line with provincial employment standards.
• Health and dental benefits allowance for full-time employees after 90 days.
• Home-office equipment stipend and monthly internet allowance.
• Paid training and ongoing professional development.
• Employee discounts on RV rentals, parts, and service.

Job Title: B2C Relationship Manager

Experience: 1–3 Years

Location: Mumbai

Job Type: Full-time

Job Summary

We are looking for enthusiastic and customer-focused B2C Relationship Managers to build and maintain strong relationships with retail clients. The role involves acquiring new clients, understanding their investment needs, promoting suitable financial products, and providing excellent post-sales support.

Key Responsibilities

• Acquire new retail clients for equity trading and investment products.
• Understand client requirements and recommend suitable financial solutions.
• Promote investment products such as Equity, F&O, Mutual Funds, SIPs, and other financial products.
• Assist clients with account opening, KYC documentation, and trading account activation.
• Conduct regular follow-ups and provide ongoing client support.
• Build and maintain long-term relationships with clients.
• Achieve monthly sales, acquisition, and activation targets.
• Maintain accurate client records and ensure high levels of customer satisfaction.
• Provide basic guidance and support regarding investment-related products and services.

Requirements

• Graduate in any stream; candidates from Finance or Commerce backgrounds will be preferred.
• 1–3 years of experience in B2C financial sales, relationship management, or client servicing is preferred.
• Freshers with excellent communication skills and a strong interest in financial markets may also apply.
• Passion for stock markets and financial services.
• Strong communication, persuasion, and relationship-building skills.
• Ability to achieve sales targets and work in a target-driven environment.
• Good understanding of investment products will be an added advantage.

Perks & Benefits

• Performance-based incentives and bonuses.
• Training and mentorship in financial markets.
• Career growth and leadership opportunities.
• Supportive and dynamic work environment.

Interested candidates can apply for the position and build a rewarding career in the financial services industry.

Job Title: B2B Relationship Manager

Location: Mumbai

Employment Type: Full-Time

Experience: 1–4 Years

Job Summary

We are looking for a goal-oriented and professional B2B Relationship Manager to build and manage relationships with sub-brokers, channel partners, franchisees, and financial institutions. The role involves onboarding new partners, supporting their business growth, and ensuring long-term partner satisfaction.

Key Responsibilities

• Identify, onboard, and manage sub-brokers, franchisees, and channel partners.
• Develop and maintain strong professional relationships with B2B clients and partners.
• Drive business growth by promoting company's trading platforms and financial services.
• Train and support partners on products, compliance, and operational processes.
• Monitor partner performance and identify opportunities for business growth.
• Provide solutions and ongoing support to improve partner performance.
• Coordinate with internal teams to ensure smooth partner operations.
• Achieve assigned business and revenue targets.

Requirements

• Graduate in any discipline; Finance/Commerce graduates preferred.
• 1–4 years of experience in B2B Sales, Channel Sales, Relationship Management, or Partner Management, preferably in the financial sector.
• Knowledge of the stock broking industry and trading platforms will be an advantage.
• Strong communication, negotiation, and relationship-building skills.
• Target-oriented, self-motivated, and professional attitude.
• Freshers with excellent communication and a strong interest in financial services may also apply.

Perks & Benefits

• Performance-based incentives.
• Career growth and advancement opportunities.
• Training on financial products and channel development.
• Dynamic and supportive work environment.
• Opportunity to build a career in the growing financial services industry.

Job Title: B2B Relationship Manager

Location: Surat

Employment Type: Full-Time

Experience: 1–4 Years

Job Summary

We are looking for a goal-oriented and professional B2B Relationship Manager to build and manage relationships with sub-brokers, channel partners, franchisees, and financial institutions. The role involves onboarding new partners, supporting their business growth, and ensuring long-term partner satisfaction.

Key Responsibilities

• Identify, onboard, and manage sub-brokers, franchisees, and channel partners.
• Develop and maintain strong professional relationships with B2B clients and partners.
• Drive business growth by promoting company's trading platforms and financial services.
• Train and support partners on products, compliance, and operational processes.
• Monitor partner performance and identify opportunities for business growth.
• Provide solutions and ongoing support to improve partner performance.
• Coordinate with internal teams to ensure smooth partner operations.
• Achieve assigned business and revenue targets.

Requirements

• Graduate in any discipline; Finance/Commerce graduates preferred.
• 1–4 years of experience in B2B Sales, Channel Sales, Relationship Management, or Partner Management, preferably in the financial sector.
• Knowledge of the stock broking industry and trading platforms will be an advantage.
• Strong communication, negotiation, and relationship-building skills.
• Target-oriented, self-motivated, and professional attitude.
• Freshers with excellent communication and a strong interest in financial services may also apply.

Perks & Benefits

• Performance-based incentives.
• Career growth and advancement opportunities.
• Training on financial products and channel development.
• Dynamic and supportive work environment.
• Opportunity to build a career in the growing financial services industry.

Job Title: B2C Relationship Manager

Experience: 1–3 Years

Location: Surat

Job Type: Full-time

Job Summary

We are looking for enthusiastic and customer-focused B2C Relationship Managers to build and maintain strong relationships with retail clients. The role involves acquiring new clients, understanding their investment needs, promoting suitable financial products, and providing excellent post-sales support.

Key Responsibilities

• Acquire new retail clients for equity trading and investment products.
• Understand client requirements and recommend suitable financial solutions.
• Promote investment products such as Equity, F&O, Mutual Funds, SIPs, and other financial products.
• Assist clients with account opening, KYC documentation, and trading account activation.
• Conduct regular follow-ups and provide ongoing client support.
• Build and maintain long-term relationships with clients.
• Achieve monthly sales, acquisition, and activation targets.
• Maintain accurate client records and ensure high levels of customer satisfaction.
• Provide basic guidance and support regarding investment-related products and services.

Requirements

• Graduate in any stream; candidates from Finance or Commerce backgrounds will be preferred.
• 1–3 years of experience in B2C financial sales, relationship management, or client servicing is preferred.
• Freshers with excellent communication skills and a strong interest in financial markets may also apply.
• Passion for stock markets and financial services.
• Strong communication, persuasion, and relationship-building skills.
• Ability to achieve sales targets and work in a target-driven environment.
• Good understanding of investment products will be an added advantage.

Perks & Benefits

• Performance-based incentives and bonuses.
• Training and mentorship in financial markets.
• Career growth and leadership opportunities.
• Supportive and dynamic work environment.

Interested candidates can apply for the position and build a rewarding career in the financial services industry.

1. Generate new clients and develop business opportunities for insurance products.
2. Promote and sell various insurance policies, including Motor Insurance, Health Insurance, and Travel Insurance.
3. Understand customer requirements and recommend suitable insurance solutions.
4. Build and maintain strong relationships with clients to ensure long-term business growth.
5. Learn and stay updated on insurance products, policy features, and industry regulations.
6. Handle the complete sales process, from lead generation to policy issuance.
7. Provide excellent customer service and assist clients with insurance-related queries.
8. Achieve assigned sales targets and contribute to business development efforts

Requirements

1. Good communication and interpersonal skills.
2. Willingness to learn about insurance products and sales processes.
3. Basic computer and email communication skills.
4. Prior sales or insurance experience is an advantage, but freshers can also apply.

Job Title: Sales Manager – Life Insurance

Employment Type: Full-Time

Work Mode: Field Sales

Job Location: Surat, Gujarat

Job Summary

We are looking for dynamic and result-oriented Sales Managers with experience in Life Insurance sales to join our growing team. The ideal candidate should have strong communication and relationship-building skills with the ability to generate business, meet sales targets, and drive customer acquisition through field sales activities.

Candidates should be comfortable with direct customer interactions, field visits, and maintaining long-term client relationships.

Key Responsibilities

Sales & Business Development

Generate leads and identify potential customers for Life Insurance products

Acquire new customers through field sales and relationship-building activities

Promote and sell Life Insurance products as per customer requirements

Achieve assigned sales targets and business goals

Customer Relationship Management

Build and maintain strong customer relationships

Understand customer financial needs and recommend suitable insurance plans

Address customer concerns and provide timely support

Ensure a positive customer experience throughout the sales cycle

Market & Field Activities

Conduct field visits and sales meetings regularly

Explore local markets and identify new business opportunities

Participate in promotional and business development activities

Keep track of market trends and competitor activities

Reporting & Coordination

Maintain records of customer interactions and sales activities

Share daily updates with reporting managers

Coordinate with internal teams for policy processing and documentation

Eligibility Criteria

Minimum 1 year of experience in Life Insurance sales

Minimum qualification: HSC Pass

Good communication and convincing skills

Comfortable with field sales activities and customer meetings

Required Skills

Strong sales and negotiation skills

Excellent communication and interpersonal abilities

Customer relationship management

Target-oriented mindset

Ability to work independently in field sales

Lead generation and conversion skills

Preferred Candidate Profile

Prior experience in Life Insurance industry is mandatory

Self-motivated and energetic personality

Comfortable with field work and travel

Strong customer handling capabilities

Why Join Us?

Opportunity to build a career in the Life Insurance industry

Attractive growth opportunities

Dynamic and performance-driven work environment

Exposure to field sales and customer relationship management

Job Title : Assistant Manager – Inside Sales

Location: Chennai

Work Mode: Full-time

Experience: 3–5Years

About the Role

We are looking for a results-driven Assistant Manager – Inside Sales to lead and manage our inside sales team. The role will be responsible for achieving sales targets, improving lead conversion, coaching team members, monitoring performance, and ensuring a consistent and effective sales process.

Key Responsibilities

• Lead, mentor, and motivate the Inside Sales team to achieve individual and team targets.
• Monitor daily sales performance, productivity, conversions, and revenue.
• Allocate leads and ensure timely and effective follow-ups.
• Coach team members on pitching, objection handling, negotiation, and closing.
• Conduct regular team meetings and performance reviews.
• Support team members with challenging customer conversations and escalations.
• Ensure adherence to sales processes, scripts, CRM practices, and quality standards.
• Track key sales KPIs and prepare performance reports for management.
• Identify gaps in the sales funnel and implement strategies to improve conversions.
• Work with management on sales forecasting, target planning, and process improvements.
• Build a high-performance, motivated, and accountable sales culture.

Requirements

• 3–5 years of experience in Inside Sales, Telesales, B2B Sales, or a similar role.
• Prior experience managing or supervising an inside sales team.
• Proven track record of achieving sales targets.
• Strong communication, negotiation, and customer-handling skills.
• Good understanding of sales funnels, lead management, and conversion techniques.
• Experience with CRM software and MS Excel/Google Sheets.
• Strong leadership, coaching, analytical, and problem-solving skills.
• Ability to work in a fast-paced, target-driven startup environment.
• Bachelor's degree in Business, Marketing, or a related field preferred.

Job Title: Sales Manager – B2C Corporate

Location: Ahmedabad, Gujarat

Experience: 2–4 Years

Employment Type: Full-Time

Department: B2C Corporate

About the Role

We are looking for an energetic, target-driven Sales Manager to drive business growth within the B2C Corporate sales vertical. The ideal candidate will be responsible for achieving regional sales targets, managing and mentoring a team of Sales Executives, and building strong relationships to deliver insurance solutions to corporate employee bases.

This role is ideal for an ambitious sales professional with experience in Insurance Sales and some exposure to team management or mentoring.

Key Responsibilities

• Lead, manage, and motivate a team of Sales Executives, including freshers.
• Drive regional revenue growth and achieve assigned sales and business targets.
• Build and maintain strong relationships with corporate partners and key stakeholders.
• Monitor team performance, conduct regular reviews, and implement strategies to improve productivity.
• Provide training, mentoring, and sales support to team members.
• Coordinate with internal operations and other teams to ensure smooth customer servicing.
• Focus on customer retention, business growth, and relationship management.
• Track market trends and identify new business opportunities.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• 2–4 years of experience in Insurance Sales.
• Experience managing, mentoring, or leading sales team members will be preferred.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Good analytical ability to understand sales data, performance trends, and team productivity.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong team-building skills with a proactive and customer-focused approach.

Preferred Candidate Profile

• Prior experience in B2C, Corporate Sales, or Insurance Sales.
• Experience handling or mentoring a team of Sales Executives, including freshers.
• Strong track record of achieving sales and revenue targets.
• Self-driven, confident, and capable of maintaining team motivation in a performance-oriented environment.

Job Title: Sales Manager – B2C Corporate

Location: Mumbai, Maharashtra

Experience: 2–4 Years

Employment Type: Full-Time

Department: B2C Corporate

About the Role

We are looking for an energetic, target-driven Sales Manager to drive business growth within the B2C Corporate sales vertical. The ideal candidate will be responsible for achieving regional sales targets, managing and mentoring a team of Sales Executives, and building strong relationships to deliver insurance solutions to corporate employee bases.

This role is ideal for an ambitious sales professional with experience in Insurance Sales and some exposure to team management or mentoring.

Key Responsibilities

• Lead, manage, and motivate a team of Sales Executives, including freshers.
• Drive regional revenue growth and achieve assigned sales and business targets.
• Build and maintain strong relationships with corporate partners and key stakeholders.
• Monitor team performance, conduct regular reviews, and implement strategies to improve productivity.
• Provide training, mentoring, and sales support to team members.
• Coordinate with internal operations and other teams to ensure smooth customer servicing.
• Focus on customer retention, business growth, and relationship management.
• Track market trends and identify new business opportunities.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• 2–4 years of experience in Insurance Sales.
• Experience managing, mentoring, or leading sales team members will be preferred.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Good analytical ability to understand sales data, performance trends, and team productivity.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong team-building skills with a proactive and customer-focused approach.

Preferred Candidate Profile

• Prior experience in B2C, Corporate Sales, or Insurance Sales.
• Experience handling or mentoring a team of Sales Executives, including freshers.
• Strong track record of achieving sales and revenue targets.
• Self-driven, confident, and capable of maintaining team motivation in a performance-oriented environment.

Job Title : Sales Representative – Medical Devices

Location: Bangalore, Karnataka

Job Type: Full Time

Experience Required: 2+ Years

Role Overview

We are looking for dynamic and result-driven sales professionals to join our team in Bangalore. The role involves promoting and selling medical devices while building strong relationships with healthcare professionals and institutions.

Key Responsibilities

• Promote and sell medical devices to hospitals, clinics, and healthcare professionals
• Build and maintain strong relationships with doctors, procurement teams, and stakeholders
• Identify new business opportunities and expand market presence
• Conduct regular field visits and follow up on leads
• Achieve sales targets and contribute to overall business growth
• Provide market feedback and track competitor activities

Requirements

Must Have

• Basic experience or exposure to sales (Healthcare preferred)
• Eagerness to learn and grow in the medical sales field
• Good communication and interpersonal skills

Roles and Responsibilities

• Handle customer interactions with professionalism, patience, and empathy in a fast-paced onsite environment.
• Record, track, and update customer cases using CRM tools to ensure timely follow-ups.
• Collect and document feedback from customers to support continuous improvement of station experience.
• Coordinate with station staff and support functions to resolve operational gaps affecting customer satisfaction.
• Maintain compliance with company policies, data handling practices, and confidentiality requirements.

Key Responsibilities

• Answer customer queries and guide them to the right services, platforms, and available options.
• Log every interaction in the CRM, including issue type, customer details, timestamps, and next steps.
• Follow up on pending cases and ensure resolution milestones are documented and communicated.
• Identify recurring concerns and report patterns to relevant teams to improve service delivery.
• Support day-to-day station coordination by sharing accurate updates with internal stakeholders.
• Ensure customer interactions meet quality expectations, including clarity, accuracy, and respectful handling.
• Adhere to escalation procedures and provide timely status updates for high-impact customer issues.
• Maintain organized records and ensure customer data is handled responsibly according to policy.

Roles and Responsibilities

• Provide timely, accurate, and courteous support to customers through remote communication channels.
• Act as the primary point of contact for customer inquiries, requests, and service issues.
• Listen carefully to customer concerns and gather relevant details to understand the problem.
• Use effective communication to clarify information, set expectations, and confirm next steps.
• Diagnose issues using available tools, customer history, and established procedures.
• Resolve customer questions and problems efficiently while maintaining a professional tone.
• Escalate complex or unresolved cases to the appropriate teams with complete context.
• Maintain accurate documentation of interactions, outcomes, and follow-up needs.
• Follow service policies, compliance guidelines, and quality standards consistently.
• Manage multiple customer requests while maintaining prioritization and response timelines.
• Contribute to continuous improvement by identifying recurring issues and suggesting solutions.

Required Qualifications

• Prior experience in customer support, customer service, or a similar client-facing role.
• Strong ability to communicate clearly and professionally in a remote environment.
• Demonstrated problem-solving skills with the ability to troubleshoot and determine next steps.
• Excellent time management skills to handle queues, deadlines, and service level expectations.
• Comfort using customer support systems such as ticketing tools, CRM platforms, or helpdesk software.
• Strong attention to detail to ensure accurate information and proper case documentation.
• Reliable internet access and a suitable home workspace for remote work.
• Ability to work independently, remain organized, and follow defined processes.
• Commitment to respectful, empathetic service and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries promptly and keep customers informed throughout the process.
• Identify root causes of issues and apply correct solutions or appropriate workarounds.
• Document each interaction accurately, including problem summary, actions taken, and results.
• Prioritize urgent matters and manage workload to meet established service expectations.
• Ensure escalations are thorough by providing all necessary details and supporting notes.
• Verify resolutions with customers when appropriate and confirm satisfaction with outcomes.
• Maintain confidentiality of customer information and comply with company data handling rules.
• Track and manage open cases through to resolution, including follow-ups when required.
• Use feedback and performance metrics to improve response quality and efficiency over time.

Job Title: Office Executive

Location: Ahmedabad

Position: Office Executive

Experience: 2+ Years

Industry: Loans / Financial Services

Job Summary

We are looking for Office Executives with prior experience in the loan/financial services industry. The candidate will be responsible for customer calling, loan login, and day-to-day operational activities.

Key Responsibilities

• Make calls to customers regarding loan products and requirements.
• Handle loan login and related documentation.
• Coordinate with customers and internal teams for smooth processing of loan applications.
• Manage day-to-day loan operations and follow-ups.
• Ensure accurate and timely updating of customer and loan-related information.
• Track applications and coordinate for pending documents or requirements.
• Maintain proper records and provide regular updates to the reporting manager.

Requirements

• 2+ years of relevant work experience.
• Prior experience in the loan/financial services industry is mandatory.
• Good communication and customer-handling skills.
• Basic knowledge of loan processes and documentation.
• Good follow-up and coordination skills.
• Ability to manage multiple tasks and meet timelines.

Roles and Responsibilities

• Own and maintain long-term client partnerships by serving as a primary point of contact.
• Drive customer satisfaction through proactive engagement, service planning, and timely follow-up.
• Manage the full client lifecycle, including onboarding support, adoption checkpoints, renewals coordination, and retention initiatives.
• Coordinate cross-functional teams to ensure client needs are understood, documented, and addressed effectively.
• Monitor client health signals and implement plans to reduce churn risk and improve outcomes.
• Build strong relationships through consistent communication, responsiveness, and clear expectations.
• Support problem resolution by investigating issues, escalating when necessary, and communicating next steps.
• Represent client feedback to internal stakeholders to improve service quality and customer experience.
• Track and report on client engagement activities, outcomes, and progress toward goals.
• Maintain accurate records of client interactions, action items, and commitments to ensure continuity.

Required Qualifications

• Experience managing client accounts and maintaining effective ongoing relationships.
• Proven ability to drive customer outcomes through structured success planning and follow-through.
• Strong communication skills with the ability to tailor messaging to different audiences.
• Demonstrated problem-solving skills, including managing priorities and resolving issues efficiently.
• Ability to collaborate with internal teams to coordinate deliverables and align on timelines.
• Comfort working in a remote environment with excellent organization and ownership of tasks.
• Experience using CRM and customer success tools to track accounts, activities, and results.
• Strong professionalism and attention to detail when documenting decisions and commitments.

Key Responsibilities

• Conduct regular check-ins with clients to assess satisfaction, goals, and adoption progress.
• Develop and maintain account plans that outline priorities, milestones, and success metrics.
• Identify risks early and execute mitigation plans in partnership with internal teams.
• Facilitate onboarding activities to ensure clients achieve early value and smooth adoption.
• Support renewals by reviewing performance, addressing gaps, and aligning on next steps.
• Gather and synthesize client feedback, then translate insights into actionable improvements.
• Ensure clear communication of timelines, deliverables, and expectations to stakeholders.
• Coordinate escalations for urgent issues, ensuring transparency and timely resolution.
• Maintain accurate reporting on engagement, deliverables, and client outcomes.
• Continuously improve customer engagement practices to enhance retention and advocacy.

Roles and Responsibilities

• Provide remote customer support by responding to inquiries via phone, email, chat, or ticketing systems.
• Deliver accurate, courteous assistance while maintaining a professional customer experience.
• Listen actively to customer concerns to identify needs, clarify details, and resolve issues efficiently.
• Enter and update customer information in internal systems to ensure records remain current and complete.
• Follow established support procedures, escalation paths, and service-level expectations.
• Manage multiple conversations and tasks while meeting productivity and quality goals.
• Document interactions clearly, including troubleshooting steps, outcomes, and next actions.
• Collaborate with internal teams to escalate complex cases and ensure timely follow-through.
• Continuously improve service effectiveness by applying feedback and refining processes.

Required Qualifications

• Strong background in customer support or client-facing roles with proven problem-solving ability.
• Excellent communication skills with the ability to ask clear questions and confirm understanding.
• Demonstrated ability to accurately enter and maintain data in CRM or ticketing platforms.
• Comfort working remotely, including reliable internet access and a quiet workspace.
• Ability to manage time effectively, prioritize requests, and meet performance metrics.
• Strong attention to detail to ensure correct information is captured and shared with customers.
• High level of professionalism, empathy, and consistency in customer interactions.
• Ability to learn new tools, systems, and support workflows quickly.

Key Responsibilities

• Handle incoming customer inquiries promptly and resolve routine issues during first contact when possible.
• Verify customer information, review order or account details, and provide appropriate updates.
• Maintain accurate logs of customer interactions, outcomes, and follow-up requirements.
• Update account notes and related fields in internal systems to support reporting and future service needs.
• Escalate unresolved or high-impact cases to the appropriate team with complete context and notes.
• Support customers through troubleshooting steps using knowledge base resources and internal documentation.
• Coordinate with other departments to ensure accurate resolutions and timely communication.
• Meet or exceed quality and turnaround expectations for response times and case management.
• Adhere to compliance and data-handling guidelines while working with sensitive customer information.

JOB TITLE: Sales Manager – Data Center Operators

LOCATION: Mumbai

EXPERIENCE: 6–12 Years

ROLE SUMMARY

We are hiring a Sales Manager to drive business exclusively with Data Center Operators, including colocation, hyperscale, and wholesale data centers. The role focuses on building strong relationships and closing high-value deals in the data center ecosystem.

KEY RESPONSIBILITIES

• Manage and grow relationships with Data Center Operators

• Identify opportunities related to expansions and new builds

• Drive full sales lifecycle including RFPs, negotiations, and closure

• Engage with senior decision-makers and influencers

• Track market trends and competitor activities

• Achieve quarterly and annual sales targets

REQUIRED SKILLS & EXPERIENCE

• Mandatory experience selling to Data Center Operators

• Strong understanding of data center ecosystem

• Proven ability to close large and consultative deals

• Excellent communication and negotiation skills

PREFERRED BACKGROUND

• Data Centers / Colocation / Hyperscale

• IT Infrastructure / Power / Cooling / Connectivity

Roles and Responsibilities

• Provide consistent administrative support for daily operations and team workflows in a fully remote environment.
• Process routine requests and follow up on tasks to ensure timely completion and accurate documentation.
• Maintain organized records by updating files, spreadsheets, and internal systems as needed.
• Perform accurate data entry and verification to support reporting, tracking, and recordkeeping.
• Deliver responsive customer service by addressing inquiries, routing issues appropriately, and maintaining professional communication.
• Assist with scheduling activities, coordinating meetings, and supporting preparation of routine materials.
• Use office and collaboration tools to communicate updates, track tasks, and support remote coordination.
• Contribute to process improvements by identifying recurring issues and recommending practical solutions.

Required Qualifications

• Proven experience in administrative support or office coordination roles.
• Strong proficiency in data entry with a high level of accuracy and attention to detail.
• Demonstrated experience providing customer service, including handling questions professionally and clearly.
• Ability to manage multiple tasks while maintaining organization, quality, and deadlines.
• Comfort working remotely with reliable internet access and a suitable home work setup.
• Proficiency with common productivity tools (e.g., spreadsheets, email, document management, and scheduling tools).
• Strong written and verbal communication skills, including the ability to document requests and outcomes.
• Ability to handle confidential or sensitive information with discretion.

Key Responsibilities

• Enter, update, and validate information in internal systems, ensuring records remain complete and accurate.
• Respond to incoming communications (email and other supported channels), providing timely assistance and next steps.
• Coordinate schedules and maintain calendars, sending reminders and confirming meeting details as needed.
• Track requests and tasks using spreadsheets or task management tools, escalating when approvals or decisions are required.
• Prepare routine documents and correspondence, ensuring formatting and information accuracy.
• Organize and maintain digital filing systems, naming conventions, and version control for documents.
• Collaborate with team members to gather information, resolve discrepancies, and complete administrative workflows.
• Maintain service quality by monitoring response times, ensuring follow-through, and keeping stakeholders informed.
• Identify opportunities to improve turnaround time and reduce manual effort through better organization and standardization.