1. Handle all incoming and outgoing calls in a prompt, polite, and professional manner.
2. Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.
3. Ensure all landline numbers are functional and report any issues to the Admin Department without delay.
4. Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.
5. Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.
6. Keep the reception area clean, organized, and presentable at all times.
7. Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.
8. Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.

1. Handle all incoming and outgoing calls in a prompt, polite, and professional manner.
2. Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.
3. Ensure all landline numbers are functional and report any issues to the Admin Department without delay.
4. Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.
5. Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.
6. Keep the reception area clean, organized, and presentable at all times.
7. Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.
8. Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.

About Anderson RV Sales and Rentals

Anderson RV Sales and Rentals is a customer-focused RV dealership based in Anderson, California, serving RV enthusiasts across the region with new and pre-owned sales, rentals, service, parts, and financing. Our team is built on friendly, experienced staff who go beyond expectations to create long-term relationships with every customer we serve. As we expand our support operations, we are hiring remote Customer Service Representatives based in Canada to help us deliver the same personalized experience to a growing customer base.

Position Summary

The Customer Service Representative is the first point of contact for prospective and existing customers. You will handle inbound inquiries about RV sales, rentals, service appointments, and parts orders, resolve customer concerns, and coordinate with our sales, service, and rental teams to ensure every customer feels supported from first call through post-sale follow-up. This is a fully remote role open to candidates located anywhere in Canada.

Key Responsibilities

• Respond to inbound customer inquiries by phone, email, live chat, and web forms in a professional, friendly, and timely manner.
• Answer questions about RV inventory, rental availability, pricing, financing options, service scheduling, and parts.
• Book, modify, and confirm RV rental reservations and service appointments in the dealership management system.
• Follow up on sales leads and hand off qualified prospects to the appropriate sales representative.
• Resolve customer complaints and issues by identifying the problem, offering solutions, and escalating to the right department when needed.
• Maintain accurate customer records, notes, and communication history in the CRM.
• Coordinate with service, parts, sales, and finance teams to keep customers informed on the status of their requests.
• Process rental payments, refunds, and deposits following company policy.
• Contribute to customer satisfaction surveys, follow-up outreach, and retention campaigns.
• Meet or exceed individual and team KPIs for response time, resolution rate, and customer satisfaction (CSAT).

Requirements

Must Have

• Legally authorized to work in Canada (Canadian citizen, permanent resident, or valid work permit).
• 1–3 years of customer service, contact centre, or front-desk experience.
• Excellent verbal and written English communication skills.
• Strong computer literacy and comfort with CRM systems, email, video conferencing, and Microsoft Office / Google Workspace.
• Reliable high-speed internet connection (minimum 50 Mbps download / 10 Mbps upload) and a quiet, dedicated home workspace.
• Availability to work standard Pacific Time business hours, including some Saturdays on a rotating basis.
• High school diploma or equivalent (GED).

Nice to Have

• Prior experience in RV, automotive, powersports, marine, or dealership environments.
• Familiarity with dealership management software (e.g., IDS, Dealertrack, Motility) or reservation platforms.
• Bilingual (English / French) is an asset.
• Post-secondary education in business, hospitality, tourism, or a related field.

Home Office Requirements

• Personal computer or laptop meeting modern performance standards (a company stipend or equipment may be provided after successful onboarding).
• Wired headset with microphone.
• Distraction-free workspace suitable for handling confidential customer information.

Compensation & Benefits

• Base salary: CAD $45,000 – $55,000 per year (approximately $22–$26 per hour), commensurate with experience.
• Performance bonus: Quarterly CSAT and productivity bonus of up to CAD $2,500 annually.
• Paid time off, statutory holidays, and paid sick leave in line with provincial employment standards.
• Health and dental benefits allowance for full-time employees after 90 days.
• Home-office equipment stipend and monthly internet allowance.
• Paid training and ongoing professional development.
• Employee discounts on RV rentals, parts, and service.

Job Title: Operations & Customer Experience Manager

Location: Gurugram

Job Type: Full-time

Role Overview

We are looking for a highly organized and data-driven Operations & Customer Experience Manager to oversee last-mile logistics and customer support operations. The ideal candidate will ensure seamless delivery and pickup processes, resolve customer escalations, improve operational efficiency, and collaborate with cross-functional teams to deliver an exceptional customer experience.

Key Responsibilities

• Monitor daily operations, including dispatch, deliveries, and pickups.
• Manage customer complaints (FIRs) and ensure timely resolution.
• Track operational metrics and analyze reports to identify process improvements.
• Handle high-priority customer escalations and consumer complaints.
• Lead and coach the customer support team, ensuring productivity and service quality.
• Coordinate with Warehouse, Tech, Finance, and Marketing teams to resolve operational issues.
• Maintain operational discipline by monitoring attendance, reporting, and performance.
• Drive process improvements to reduce recurring issues and enhance customer satisfaction.

Required Skills & Qualifications

• 4–8 years of experience in Operations, Customer Experience, or Logistics.
• Strong analytical and reporting skills.
• Experience handling customer escalations and service recovery.
• Excellent cross-functional coordination and leadership abilities.
• Strong problem-solving and decision-making skills.
• Proficiency in Excel and CRM/Operations management tools.
• Excellent communication and stakeholder management skills.

Job Title: Inside Sales Executive (Solution Specialist Executive) – Female Preferred

Company: Quick Move Technologies

Location: Ramamurthy Nagar, Bangalore

Job Type: Full-time

Experience: Freshers

Salary: ₹15,000 – ₹25,000 per month (Based on performance and interview) + Incentives

About the Role

We are looking for enthusiastic and customer-focused Inside Sales Executives (Solution Specialist Executives) to join our team. This role is ideal for fresh graduates who are passionate about sales, technology, and client engagement. As an Inside Sales Executive, you will interact with prospective customers, demonstrate solutions, manage leads, and work closely with the Sales and Marketing teams to drive business growth.

Key Responsibilities

• Conduct product demonstrations and explain the features and benefits of the company's solutions to prospective clients.
• Understand customer requirements and recommend suitable products or services.
• Maintain and update customer information, sales activities, and lead status in the CRM system.
• Follow up with leads in a timely manner to maximise conversion opportunities.
• Handle customer queries, resolve objections, and provide appropriate solutions.
• Coordinate with the Sales and Marketing teams to ensure a smooth customer journey.
• Build strong relationships with potential customers and maintain a high level of customer satisfaction.
• Achieve assigned sales targets and contribute to overall business growth.

Eligibility Criteria

• Bachelor's degree in BBA, B.Com, or any other discipline.
• Freshers are encouraged to apply.
• Strong communication skills in English and Hindi.
• Basic understanding of IT/Software concepts; knowledge of CRM or ERP systems will be an added advantage.
• Excellent interpersonal, presentation, and negotiation skills.
• Positive attitude, willingness to learn, and passion for sales and customer engagement.
• Ability to work in a target-driven and team-oriented environment.

Compensation & Benefits

• Salary: ₹15,000 – ₹25,000 per month (Based on performance and interview)
• Attractive performance-based incentives.
• Learning and career growth opportunities.
• Professional and collaborative work environment.

Interview Process

1. HR Screening
2. Role Play / Communication Assessment
3. Product Walkthrough
4. Final Interview with Hiring Manager

Why Join Us?

• Great opportunity for freshers to start a career in Inside Sales and Solution Consulting.
• Comprehensive training and hands-on learning.
• Attractive incentive structure with performance-based rewards.
• Career growth opportunities in Sales and Business Development.
• Supportive and dynamic workplace with continuous learning opportunities.

Roles and Responsibilities

• Handle customer interactions with professionalism, patience, and empathy in a fast-paced onsite environment.
• Record, track, and update customer cases using CRM tools to ensure timely follow-ups.
• Collect and document feedback from customers to support continuous improvement of station experience.
• Coordinate with station staff and support functions to resolve operational gaps affecting customer satisfaction.
• Maintain compliance with company policies, data handling practices, and confidentiality requirements.

Key Responsibilities

• Answer customer queries and guide them to the right services, platforms, and available options.
• Log every interaction in the CRM, including issue type, customer details, timestamps, and next steps.
• Follow up on pending cases and ensure resolution milestones are documented and communicated.
• Identify recurring concerns and report patterns to relevant teams to improve service delivery.
• Support day-to-day station coordination by sharing accurate updates with internal stakeholders.
• Ensure customer interactions meet quality expectations, including clarity, accuracy, and respectful handling.
• Adhere to escalation procedures and provide timely status updates for high-impact customer issues.
• Maintain organized records and ensure customer data is handled responsibly according to policy.

Job Title: CUSTOMER CARE EXECUTIVE

Experience : 1-2 Years

Location: Noida

WHO WE’RE LOOKING FOR

Great products bring customers in. Great service brings them back. We're looking for someone who

understands that, and shows it in every conversation — patient, proactive, and genuinely invested

in getting it right. You listen closely, stay calm under pressure, and treat every customer interaction

as a chance to build trust. If you take pride in turning a frustrated customer into a loyal one, we'd

love to hear from you.

REQUIREMENTS

1–2 years of experience in customer service, retail, or e-commerce;

Fluent in Hindi and English — both spoken and written communication matter

Bachelor's degree (BSc / BA / BCom) or equivalent

Comfortable working on (email, spreadsheets, CRM/helpdesk software)

Strong listening skills and the ability to stay patient and composed

Calm, patient, and solution-focused, when conversations get tense

Quickly thinking on your feet and find practical solutions when needed

KEY RESPONSIBILITIES

• Handle customer queries across calls, chat, or email and resolve them fast

• Guide customers on products, orders, payments, and returns

• Coordinate with internal teams — ops, tech, logistics — to close issues end to end

• Keep the customer’s experience smooth, warm, and on-brand at every touchpoint

• Track recurring issues and flag patterns to the team, so problems get fixed at the root

GOOD TO HAVE

• Prior experience in beauty, skincare, or personal care retail

• Familiarity with e-commerce platforms or CRM tools

• Comfortable working with cross-functional teams in a fast-paced environment

JOIN US

• Move Fast — High-growth company, high-speed career growth.

• Not just a job — a global career in AI

• AI-led e-commerce company where innovation, creativity, and experimentation are encouraged.

Roles and Responsibilities

• Provide timely, accurate, and courteous support to customers through remote communication channels.
• Act as the primary point of contact for customer inquiries, requests, and service issues.
• Listen carefully to customer concerns and gather relevant details to understand the problem.
• Use effective communication to clarify information, set expectations, and confirm next steps.
• Diagnose issues using available tools, customer history, and established procedures.
• Resolve customer questions and problems efficiently while maintaining a professional tone.
• Escalate complex or unresolved cases to the appropriate teams with complete context.
• Maintain accurate documentation of interactions, outcomes, and follow-up needs.
• Follow service policies, compliance guidelines, and quality standards consistently.
• Manage multiple customer requests while maintaining prioritization and response timelines.
• Contribute to continuous improvement by identifying recurring issues and suggesting solutions.

Required Qualifications

• Prior experience in customer support, customer service, or a similar client-facing role.
• Strong ability to communicate clearly and professionally in a remote environment.
• Demonstrated problem-solving skills with the ability to troubleshoot and determine next steps.
• Excellent time management skills to handle queues, deadlines, and service level expectations.
• Comfort using customer support systems such as ticketing tools, CRM platforms, or helpdesk software.
• Strong attention to detail to ensure accurate information and proper case documentation.
• Reliable internet access and a suitable home workspace for remote work.
• Ability to work independently, remain organized, and follow defined processes.
• Commitment to respectful, empathetic service and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries promptly and keep customers informed throughout the process.
• Identify root causes of issues and apply correct solutions or appropriate workarounds.
• Document each interaction accurately, including problem summary, actions taken, and results.
• Prioritize urgent matters and manage workload to meet established service expectations.
• Ensure escalations are thorough by providing all necessary details and supporting notes.
• Verify resolutions with customers when appropriate and confirm satisfaction with outcomes.
• Maintain confidentiality of customer information and comply with company data handling rules.
• Track and manage open cases through to resolution, including follow-ups when required.
• Use feedback and performance metrics to improve response quality and efficiency over time.

Roles and Responsibilities

• Own and maintain long-term client partnerships by serving as a primary point of contact.
• Drive customer satisfaction through proactive engagement, service planning, and timely follow-up.
• Manage the full client lifecycle, including onboarding support, adoption checkpoints, renewals coordination, and retention initiatives.
• Coordinate cross-functional teams to ensure client needs are understood, documented, and addressed effectively.
• Monitor client health signals and implement plans to reduce churn risk and improve outcomes.
• Build strong relationships through consistent communication, responsiveness, and clear expectations.
• Support problem resolution by investigating issues, escalating when necessary, and communicating next steps.
• Represent client feedback to internal stakeholders to improve service quality and customer experience.
• Track and report on client engagement activities, outcomes, and progress toward goals.
• Maintain accurate records of client interactions, action items, and commitments to ensure continuity.

Required Qualifications

• Experience managing client accounts and maintaining effective ongoing relationships.
• Proven ability to drive customer outcomes through structured success planning and follow-through.
• Strong communication skills with the ability to tailor messaging to different audiences.
• Demonstrated problem-solving skills, including managing priorities and resolving issues efficiently.
• Ability to collaborate with internal teams to coordinate deliverables and align on timelines.
• Comfort working in a remote environment with excellent organization and ownership of tasks.
• Experience using CRM and customer success tools to track accounts, activities, and results.
• Strong professionalism and attention to detail when documenting decisions and commitments.

Key Responsibilities

• Conduct regular check-ins with clients to assess satisfaction, goals, and adoption progress.
• Develop and maintain account plans that outline priorities, milestones, and success metrics.
• Identify risks early and execute mitigation plans in partnership with internal teams.
• Facilitate onboarding activities to ensure clients achieve early value and smooth adoption.
• Support renewals by reviewing performance, addressing gaps, and aligning on next steps.
• Gather and synthesize client feedback, then translate insights into actionable improvements.
• Ensure clear communication of timelines, deliverables, and expectations to stakeholders.
• Coordinate escalations for urgent issues, ensuring transparency and timely resolution.
• Maintain accurate reporting on engagement, deliverables, and client outcomes.
• Continuously improve customer engagement practices to enhance retention and advocacy.

JOB TITLE: Sales Manager – Data Center Operators

LOCATION: Mumbai

EXPERIENCE: 6–12 Years

ROLE SUMMARY

We are hiring a Sales Manager to drive business exclusively with Data Center Operators, including colocation, hyperscale, and wholesale data centers. The role focuses on building strong relationships and closing high-value deals in the data center ecosystem.

KEY RESPONSIBILITIES

• Manage and grow relationships with Data Center Operators

• Identify opportunities related to expansions and new builds

• Drive full sales lifecycle including RFPs, negotiations, and closure

• Engage with senior decision-makers and influencers

• Track market trends and competitor activities

• Achieve quarterly and annual sales targets

REQUIRED SKILLS & EXPERIENCE

• Mandatory experience selling to Data Center Operators

• Strong understanding of data center ecosystem

• Proven ability to close large and consultative deals

• Excellent communication and negotiation skills

PREFERRED BACKGROUND

• Data Centers / Colocation / Hyperscale

• IT Infrastructure / Power / Cooling / Connectivity

Roles and Responsibilities

• Provide consistent administrative support for daily operations and team workflows in a fully remote environment.
• Process routine requests and follow up on tasks to ensure timely completion and accurate documentation.
• Maintain organized records by updating files, spreadsheets, and internal systems as needed.
• Perform accurate data entry and verification to support reporting, tracking, and recordkeeping.
• Deliver responsive customer service by addressing inquiries, routing issues appropriately, and maintaining professional communication.
• Assist with scheduling activities, coordinating meetings, and supporting preparation of routine materials.
• Use office and collaboration tools to communicate updates, track tasks, and support remote coordination.
• Contribute to process improvements by identifying recurring issues and recommending practical solutions.

Required Qualifications

• Proven experience in administrative support or office coordination roles.
• Strong proficiency in data entry with a high level of accuracy and attention to detail.
• Demonstrated experience providing customer service, including handling questions professionally and clearly.
• Ability to manage multiple tasks while maintaining organization, quality, and deadlines.
• Comfort working remotely with reliable internet access and a suitable home work setup.
• Proficiency with common productivity tools (e.g., spreadsheets, email, document management, and scheduling tools).
• Strong written and verbal communication skills, including the ability to document requests and outcomes.
• Ability to handle confidential or sensitive information with discretion.

Key Responsibilities

• Enter, update, and validate information in internal systems, ensuring records remain complete and accurate.
• Respond to incoming communications (email and other supported channels), providing timely assistance and next steps.
• Coordinate schedules and maintain calendars, sending reminders and confirming meeting details as needed.
• Track requests and tasks using spreadsheets or task management tools, escalating when approvals or decisions are required.
• Prepare routine documents and correspondence, ensuring formatting and information accuracy.
• Organize and maintain digital filing systems, naming conventions, and version control for documents.
• Collaborate with team members to gather information, resolve discrepancies, and complete administrative workflows.
• Maintain service quality by monitoring response times, ensuring follow-through, and keeping stakeholders informed.
• Identify opportunities to improve turnaround time and reduce manual effort through better organization and standardization.

Roles and Responsibilities

• Provide remote customer support by responding to inquiries via phone, email, chat, or ticketing systems.
• Deliver accurate, courteous assistance while maintaining a professional customer experience.
• Listen actively to customer concerns to identify needs, clarify details, and resolve issues efficiently.
• Enter and update customer information in internal systems to ensure records remain current and complete.
• Follow established support procedures, escalation paths, and service-level expectations.
• Manage multiple conversations and tasks while meeting productivity and quality goals.
• Document interactions clearly, including troubleshooting steps, outcomes, and next actions.
• Collaborate with internal teams to escalate complex cases and ensure timely follow-through.
• Continuously improve service effectiveness by applying feedback and refining processes.

Required Qualifications

• Strong background in customer support or client-facing roles with proven problem-solving ability.
• Excellent communication skills with the ability to ask clear questions and confirm understanding.
• Demonstrated ability to accurately enter and maintain data in CRM or ticketing platforms.
• Comfort working remotely, including reliable internet access and a quiet workspace.
• Ability to manage time effectively, prioritize requests, and meet performance metrics.
• Strong attention to detail to ensure correct information is captured and shared with customers.
• High level of professionalism, empathy, and consistency in customer interactions.
• Ability to learn new tools, systems, and support workflows quickly.

Key Responsibilities

• Handle incoming customer inquiries promptly and resolve routine issues during first contact when possible.
• Verify customer information, review order or account details, and provide appropriate updates.
• Maintain accurate logs of customer interactions, outcomes, and follow-up requirements.
• Update account notes and related fields in internal systems to support reporting and future service needs.
• Escalate unresolved or high-impact cases to the appropriate team with complete context and notes.
• Support customers through troubleshooting steps using knowledge base resources and internal documentation.
• Coordinate with other departments to ensure accurate resolutions and timely communication.
• Meet or exceed quality and turnaround expectations for response times and case management.
• Adhere to compliance and data-handling guidelines while working with sensitive customer information.

Minimum 6 month of Experience required

✨ Role Overview:

Provide outbound sales support services for customers looking to book holiday packages with good communication skills.

🔹 Key Responsibilities:

Itinerary Planning: Creating day-by-day travel plans including sightseeing, meals & activities.

Booking & Reservations: Flights, hotels, transfers, and attraction/event tickets

Destination Expertise: Sharing local info, best times to visit, weather updates, and travel tips.

Handle client queries & design customized packages.

Payment handling as per policies & setting correct expectations.

👤 Candidate Profile:

Mix of Graduates/Undergraduates

1. Consult with clients over the phone regarding visa-related services and requirements.
2. Resolve client queries and concerns through phone calls and email communication.
3. Provide end-to-end assistance to clients throughout the visa application process.
4. Attend to all client calls, emails, and inquiries in a timely and professional manner.
5. Follow up with clients to ensure all required documents are submitted accurately and on time.
6. Update clients on the status of their visa applications and provide necessary guidance.
7. Maintain accurate records of client interactions and application progress.
8. Deliver excellent customer service and ensure client satisfaction.

Requirements

1. Good communication skills in English, Hindi, and/or Marathi.
2. Strong customer service and client-handling skills.
3. Basic computer knowledge and proficiency in MS Office.
4. Ability to manage emails, documentation, and appointments efficiently.
5. Strong attention to detail and organizational skills.
6. Prior experience in visa processing, customer support, or a similar role is preferred but not mandatory.

1. Consult with clients over the phone regarding visa-related services and requirements.
2. Resolve client queries and concerns through phone calls and email communication.
3. Provide end-to-end assistance to clients throughout the visa application process.
4. Attend to all client calls, emails, and inquiries in a timely and professional manner.
5. Follow up with clients to ensure all required documents are submitted accurately and on time.
6. Update clients on the status of their visa applications and provide necessary guidance.
7. Maintain accurate records of client interactions and application progress.
8. Deliver excellent customer service and ensure client satisfaction.

Requirements

1. Good communication skills in English, Hindi, and/or Marathi.
2. Strong customer service and client-handling skills.
3. Basic computer knowledge and proficiency in MS Office.
4. Ability to manage emails, documentation, and appointments efficiently.
5. Strong attention to detail and organizational skills.
6. Prior experience in visa processing, customer support, or a similar role is preferred but not mandatory.

1. Contact existing clients and customers to promote airline ticketing services and travel solutions.
2. Conduct regular follow-up calls and email communications to generate bookings and maintain customer engagement.
3. Understand customers' travel requirements, preferences, budgets, and schedules to provide suitable travel options.
4. Prepare and present accurate airfare quotations, flight itineraries, and travel recommendations.
5. Explain fare rules, baggage policies, visa requirements, and other travel-related information to customers.
6. Achieve assigned sales targets and contribute to overall revenue growth.
7. Build and maintain strong client relationships to encourage repeat business and customer loyalty.
8. Resolve customer queries and booking-related issues promptly and professionally.
9. Stay updated on airline promotions, special fares, and industry trends to provide competitive travel solutions.
10. Coordinate with airlines and internal teams to ensure smooth booking and ticketing operations.

1. Generate new clients and develop business opportunities for insurance products.
2. Promote and sell various insurance policies, including Motor Insurance, Health Insurance, and Travel Insurance.
3. Understand customer requirements and recommend suitable insurance solutions.
4. Build and maintain strong relationships with clients to ensure long-term business growth.
5. Learn and stay updated on insurance products, policy features, and industry regulations.
6. Handle the complete sales process, from lead generation to policy issuance.
7. Provide excellent customer service and assist clients with insurance-related queries.
8. Achieve assigned sales targets and contribute to business development efforts

Requirements

1. Good communication and interpersonal skills.
2. Willingness to learn about insurance products and sales processes.
3. Basic computer and email communication skills.
4. Prior sales or insurance experience is an advantage, but freshers can also apply.

Tax Support Expert is one who understand the Tax Filing of Direct and Indirect taxes and assist KDK Customers in their queries pertaining to Tax filing or software technical problem. Under this, customer’s issues could be related to the KDK applications used by him like Income tax, TDS, GST, or any other Tax compliance application.

Job Description

·        To support to the customers via remote access or over

·        To Listen and understand the queries and provide support and resolution to such

·        To be available and upgrade the knowledge of the KDK products to assist the

·        To update the information on Support application in rightful

To be flexible with 50+ customer calls during the day.

Email: recruit@kdksoftware.com

Job Title : Sales Representative – Medical Devices

Location: Bangalore, Karnataka

Job Type: Full Time

Experience Required: 2+ Years

Role Overview

We are looking for dynamic and result-driven sales professionals to join our team in Bangalore. The role involves promoting and selling medical devices while building strong relationships with healthcare professionals and institutions.

Key Responsibilities

• Promote and sell medical devices to hospitals, clinics, and healthcare professionals
• Build and maintain strong relationships with doctors, procurement teams, and stakeholders
• Identify new business opportunities and expand market presence
• Conduct regular field visits and follow up on leads
• Achieve sales targets and contribute to overall business growth
• Provide market feedback and track competitor activities

Requirements

Must Have

• Basic experience or exposure to sales (Healthcare preferred)
• Eagerness to learn and grow in the medical sales field
• Good communication and interpersonal skills

The Role

As Senior Product Manager - MaaS, you will own the product vision and execution for SolarSquare’s

Maintenance-as-a-Service business, a new vertical that extends SSE’s home-energy platform to non-SSE

customers. This is a hands-on, end-to-end ownership role in an early-stage, high-ambiguity context,

where the product charter is still being defined and the business model is still being proven.

You will work closely with the MaaS business lead, engineering, design, and field operations to shape

how the product works - from the customer acquisition and onboarding flow through service delivery,

scheduling, billing, and ongoing engagement. The role requires both sharp product thinking and genuine

comfort operating in an environment where the playbook doesn’t yet exist.

Scope & Ownership

● Own the MaaS product end-to-end - from customer discovery and onboarding through service

scheduling, delivery, billing, and renewal. This is a zero-to-one charter.

● Build the product capability that enables SSE to serve non-SSE solar customers reliably at scale -

including customer identity and plant onboarding, eligibility and plan selection, AMC service

scheduling and visit management, billing/ payment flows, and customer-facing communication.

● Own the integration between MaaS and the broader SSE platform - specifically how MaaS

customers are represented in internal SSE systems without creating bespoke systems that

fragment the platform.

● Drive product discovery through close engagement with MaaS customers, field service teams,

and business stakeholders.

● Define success metrics, track adoption and business outcomes, and iterate post-launch with a

bias toward closing what doesn’t work.

● Identify and address recurring inefficiencies, rework, and escalations across the MaaS customer

journey through better product and system design.

● Partner with engineering and design to balance near-term delivery with foundational work

required to scale the MaaS business reliably.

What Success Requires

● 4–6 years of product management experience, ideally in consumer-facing or service-delivery

contexts where the customer journey spans digital and physical touchpoints - home services,

mobility, logistics, healthcare, or similar.

● Proven track record of owning a product problem end-to-end - from discovery and definition

through execution, measurement, and iteration.

● Comfort operating in early-stage, low-structure environments - able to derive problem

understanding from direct observation, stakeholder conversations, and data rather than waiting

for documentation to exist.

● Strong analytical instinct - uses data to inform prioritisation and decisions, and can reason from

first principles about what metrics actually reflect product and business health.

● Field operator design instinct is a meaningful plus - the MaaS service delivery layer involves

ground teams and non-desk users. Candidates with experience designing for field-force or

service-delivery contexts are preferred.

● Understanding of subscription, renewal, and service-contract business models - how customers

make plan decisions, what drives retention, and how pricing and product interact.

● Ability to work across a cross-functional team including a business owner, engineering, design,

and operations - driving alignment and execution without positional authority.

● Clear, structured written communication - able to translate ambiguous business problems into

precise product requirements and make trade-offs legible to technical and non-technical

stakeholders alike