Customer Care Representative Jobs in Jhansi

Roles and Responsibilities

• Handle customer interactions with professionalism, patience, and empathy in a fast-paced onsite environment.
• Record, track, and update customer cases using CRM tools to ensure timely follow-ups.
• Collect and document feedback from customers to support continuous improvement of station experience.
• Coordinate with station staff and support functions to resolve operational gaps affecting customer satisfaction.
• Maintain compliance with company policies, data handling practices, and confidentiality requirements.

Key Responsibilities

• Answer customer queries and guide them to the right services, platforms, and available options.
• Log every interaction in the CRM, including issue type, customer details, timestamps, and next steps.
• Follow up on pending cases and ensure resolution milestones are documented and communicated.
• Identify recurring concerns and report patterns to relevant teams to improve service delivery.
• Support day-to-day station coordination by sharing accurate updates with internal stakeholders.
• Ensure customer interactions meet quality expectations, including clarity, accuracy, and respectful handling.
• Adhere to escalation procedures and provide timely status updates for high-impact customer issues.
• Maintain organized records and ensure customer data is handled responsibly according to policy.

Roles and Responsibilities

• Provide timely, accurate, and courteous support to customers through remote communication channels.
• Act as the primary point of contact for customer inquiries, requests, and service issues.
• Listen carefully to customer concerns and gather relevant details to understand the problem.
• Use effective communication to clarify information, set expectations, and confirm next steps.
• Diagnose issues using available tools, customer history, and established procedures.
• Resolve customer questions and problems efficiently while maintaining a professional tone.
• Escalate complex or unresolved cases to the appropriate teams with complete context.
• Maintain accurate documentation of interactions, outcomes, and follow-up needs.
• Follow service policies, compliance guidelines, and quality standards consistently.
• Manage multiple customer requests while maintaining prioritization and response timelines.
• Contribute to continuous improvement by identifying recurring issues and suggesting solutions.

Required Qualifications

• Prior experience in customer support, customer service, or a similar client-facing role.
• Strong ability to communicate clearly and professionally in a remote environment.
• Demonstrated problem-solving skills with the ability to troubleshoot and determine next steps.
• Excellent time management skills to handle queues, deadlines, and service level expectations.
• Comfort using customer support systems such as ticketing tools, CRM platforms, or helpdesk software.
• Strong attention to detail to ensure accurate information and proper case documentation.
• Reliable internet access and a suitable home workspace for remote work.
• Ability to work independently, remain organized, and follow defined processes.
• Commitment to respectful, empathetic service and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries promptly and keep customers informed throughout the process.
• Identify root causes of issues and apply correct solutions or appropriate workarounds.
• Document each interaction accurately, including problem summary, actions taken, and results.
• Prioritize urgent matters and manage workload to meet established service expectations.
• Ensure escalations are thorough by providing all necessary details and supporting notes.
• Verify resolutions with customers when appropriate and confirm satisfaction with outcomes.
• Maintain confidentiality of customer information and comply with company data handling rules.
• Track and manage open cases through to resolution, including follow-ups when required.
• Use feedback and performance metrics to improve response quality and efficiency over time.

About Anderson RV Sales and Rentals

Anderson RV Sales and Rentals is a customer-focused RV dealership based in Anderson, California, serving RV enthusiasts across the region with new and pre-owned sales, rentals, service, parts, and financing. Our team is built on friendly, experienced staff who go beyond expectations to create long-term relationships with every customer we serve. As we expand our support operations, we are hiring remote Customer Service Representatives based in Canada to help us deliver the same personalized experience to a growing customer base.

Position Summary

The Customer Service Representative is the first point of contact for prospective and existing customers. You will handle inbound inquiries about RV sales, rentals, service appointments, and parts orders, resolve customer concerns, and coordinate with our sales, service, and rental teams to ensure every customer feels supported from first call through post-sale follow-up. This is a fully remote role open to candidates located anywhere in Canada.

Key Responsibilities

• Respond to inbound customer inquiries by phone, email, live chat, and web forms in a professional, friendly, and timely manner.
• Answer questions about RV inventory, rental availability, pricing, financing options, service scheduling, and parts.
• Book, modify, and confirm RV rental reservations and service appointments in the dealership management system.
• Follow up on sales leads and hand off qualified prospects to the appropriate sales representative.
• Resolve customer complaints and issues by identifying the problem, offering solutions, and escalating to the right department when needed.
• Maintain accurate customer records, notes, and communication history in the CRM.
• Coordinate with service, parts, sales, and finance teams to keep customers informed on the status of their requests.
• Process rental payments, refunds, and deposits following company policy.
• Contribute to customer satisfaction surveys, follow-up outreach, and retention campaigns.
• Meet or exceed individual and team KPIs for response time, resolution rate, and customer satisfaction (CSAT).

Requirements

Must Have

• Legally authorized to work in Canada (Canadian citizen, permanent resident, or valid work permit).
• 1–3 years of customer service, contact centre, or front-desk experience.
• Excellent verbal and written English communication skills.
• Strong computer literacy and comfort with CRM systems, email, video conferencing, and Microsoft Office / Google Workspace.
• Reliable high-speed internet connection (minimum 50 Mbps download / 10 Mbps upload) and a quiet, dedicated home workspace.
• Availability to work standard Pacific Time business hours, including some Saturdays on a rotating basis.
• High school diploma or equivalent (GED).

Nice to Have

• Prior experience in RV, automotive, powersports, marine, or dealership environments.
• Familiarity with dealership management software (e.g., IDS, Dealertrack, Motility) or reservation platforms.
• Bilingual (English / French) is an asset.
• Post-secondary education in business, hospitality, tourism, or a related field.

Home Office Requirements

• Personal computer or laptop meeting modern performance standards (a company stipend or equipment may be provided after successful onboarding).
• Wired headset with microphone.
• Distraction-free workspace suitable for handling confidential customer information.

Compensation & Benefits

• Base salary: CAD $45,000 – $55,000 per year (approximately $22–$26 per hour), commensurate with experience.
• Performance bonus: Quarterly CSAT and productivity bonus of up to CAD $2,500 annually.
• Paid time off, statutory holidays, and paid sick leave in line with provincial employment standards.
• Health and dental benefits allowance for full-time employees after 90 days.
• Home-office equipment stipend and monthly internet allowance.
• Paid training and ongoing professional development.
• Employee discounts on RV rentals, parts, and service.

Roles and Responsibilities

• Provide remote customer support by responding to inquiries via phone, email, chat, or ticketing systems.
• Deliver accurate, courteous assistance while maintaining a professional customer experience.
• Listen actively to customer concerns to identify needs, clarify details, and resolve issues efficiently.
• Enter and update customer information in internal systems to ensure records remain current and complete.
• Follow established support procedures, escalation paths, and service-level expectations.
• Manage multiple conversations and tasks while meeting productivity and quality goals.
• Document interactions clearly, including troubleshooting steps, outcomes, and next actions.
• Collaborate with internal teams to escalate complex cases and ensure timely follow-through.
• Continuously improve service effectiveness by applying feedback and refining processes.

Required Qualifications

• Strong background in customer support or client-facing roles with proven problem-solving ability.
• Excellent communication skills with the ability to ask clear questions and confirm understanding.
• Demonstrated ability to accurately enter and maintain data in CRM or ticketing platforms.
• Comfort working remotely, including reliable internet access and a quiet workspace.
• Ability to manage time effectively, prioritize requests, and meet performance metrics.
• Strong attention to detail to ensure correct information is captured and shared with customers.
• High level of professionalism, empathy, and consistency in customer interactions.
• Ability to learn new tools, systems, and support workflows quickly.

Key Responsibilities

• Handle incoming customer inquiries promptly and resolve routine issues during first contact when possible.
• Verify customer information, review order or account details, and provide appropriate updates.
• Maintain accurate logs of customer interactions, outcomes, and follow-up requirements.
• Update account notes and related fields in internal systems to support reporting and future service needs.
• Escalate unresolved or high-impact cases to the appropriate team with complete context and notes.
• Support customers through troubleshooting steps using knowledge base resources and internal documentation.
• Coordinate with other departments to ensure accurate resolutions and timely communication.
• Meet or exceed quality and turnaround expectations for response times and case management.
• Adhere to compliance and data-handling guidelines while working with sensitive customer information.

Roles and Responsibilities

• Provide end-to-end customer support for flight-related inquiries, booking changes, and travel documentation requests from a remote environment.
• Deliver accurate guidance on check-in procedures, baggage rules, seating options, fare conditions, and travel policies.
• Use strong communication to explain processes clearly, confirm customer details, and manage expectations throughout each interaction.
• Investigate customer concerns by reviewing account information, itinerary details, and service history, ensuring responses are timely and consistent.
• Resolve issues such as schedule changes, cancellations, missed connections, or service requests while following internal decision guidelines.
• Apply aviation security and compliance requirements during every customer interaction, including identity verification and safeguarding confidential information.
• Coordinate with internal teams (e.g., operations, reservations, and ticketing support) to ensure escalations are handled efficiently.
• Document all interactions in the customer support system with complete, accurate notes and relevant resolution outcomes.
• Maintain a high level of professionalism and service quality while handling high-volume or time-sensitive customer needs.
• Meet performance targets related to response times, customer satisfaction, and issue resolution quality.

Required Qualifications

• Experience in customer-facing support roles or call/chat-based customer service environments.
• Strong problem-solving ability with a track record of resolving inquiries accurately and efficiently.
• Excellent written and verbal communication skills, including active listening and clear explanation of policies.
• Working knowledge of aviation customer service standards and familiarity with security or compliance expectations.
• Ability to handle sensitive customer data responsibly in accordance with privacy and information security practices.
• Comfort working remotely with reliable internet, a suitable workspace, and the ability to follow structured processes.
• High attention to detail when verifying traveler information, documenting cases, and applying policy rules.
• Ability to manage multiple requests, prioritize effectively, and remain calm in stressful situations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and/or chat, ensuring accurate and policy-compliant outcomes.
• Verify traveler identity and eligibility for requests according to established compliance and security procedures.
• Process changes and assist with itinerary updates by following approved workflows and verification steps.
• Identify root causes of recurring issues and apply best practices to prevent repeat contact where possible.
• Escalate complex cases to the appropriate teams while providing clear summaries, timelines, and supporting details.
• Maintain detailed case documentation, ensuring each ticket includes actions taken, outcomes, and next steps.
• Ensure all communications reflect current operational guidance, fare/ticket conditions, and customer service standards.
• Continuously follow training updates for procedures, security expectations, and customer communication guidelines.
• Contribute to process improvements by sharing feedback on common customer friction points and workflow gaps.

Job Title: Office Executive

Location: Ahmedabad

Position: Office Executive

Experience: 2+ Years

Industry: Loans / Financial Services

Job Summary

We are looking for Office Executives with prior experience in the loan/financial services industry. The candidate will be responsible for customer calling, loan login, and day-to-day operational activities.

Key Responsibilities

• Make calls to customers regarding loan products and requirements.
• Handle loan login and related documentation.
• Coordinate with customers and internal teams for smooth processing of loan applications.
• Manage day-to-day loan operations and follow-ups.
• Ensure accurate and timely updating of customer and loan-related information.
• Track applications and coordinate for pending documents or requirements.
• Maintain proper records and provide regular updates to the reporting manager.

Requirements

• 2+ years of relevant work experience.
• Prior experience in the loan/financial services industry is mandatory.
• Good communication and customer-handling skills.
• Basic knowledge of loan processes and documentation.
• Good follow-up and coordination skills.
• Ability to manage multiple tasks and meet timelines.

1. Handle all incoming and outgoing calls in a prompt, polite, and professional manner.
2. Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.
3. Ensure all landline numbers are functional and report any issues to the Admin Department without delay.
4. Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.
5. Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.
6. Keep the reception area clean, organized, and presentable at all times.
7. Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.
8. Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.

1. Handle all incoming and outgoing calls in a prompt, polite, and professional manner.
2. Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.
3. Ensure all landline numbers are functional and report any issues to the Admin Department without delay.
4. Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.
5. Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.
6. Keep the reception area clean, organized, and presentable at all times.
7. Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.
8. Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.

JOB TITLE: Sales Manager – Data Center Operators

LOCATION: Mumbai

EXPERIENCE: 6–12 Years

ROLE SUMMARY

We are hiring a Sales Manager to drive business exclusively with Data Center Operators, including colocation, hyperscale, and wholesale data centers. The role focuses on building strong relationships and closing high-value deals in the data center ecosystem.

KEY RESPONSIBILITIES

• Manage and grow relationships with Data Center Operators

• Identify opportunities related to expansions and new builds

• Drive full sales lifecycle including RFPs, negotiations, and closure

• Engage with senior decision-makers and influencers

• Track market trends and competitor activities

• Achieve quarterly and annual sales targets

REQUIRED SKILLS & EXPERIENCE

• Mandatory experience selling to Data Center Operators

• Strong understanding of data center ecosystem

• Proven ability to close large and consultative deals

• Excellent communication and negotiation skills

PREFERRED BACKGROUND

• Data Centers / Colocation / Hyperscale

• IT Infrastructure / Power / Cooling / Connectivity

Roles and Responsibilities

• Provide consistent administrative support for daily operations and team workflows in a fully remote environment.
• Process routine requests and follow up on tasks to ensure timely completion and accurate documentation.
• Maintain organized records by updating files, spreadsheets, and internal systems as needed.
• Perform accurate data entry and verification to support reporting, tracking, and recordkeeping.
• Deliver responsive customer service by addressing inquiries, routing issues appropriately, and maintaining professional communication.
• Assist with scheduling activities, coordinating meetings, and supporting preparation of routine materials.
• Use office and collaboration tools to communicate updates, track tasks, and support remote coordination.
• Contribute to process improvements by identifying recurring issues and recommending practical solutions.

Required Qualifications

• Proven experience in administrative support or office coordination roles.
• Strong proficiency in data entry with a high level of accuracy and attention to detail.
• Demonstrated experience providing customer service, including handling questions professionally and clearly.
• Ability to manage multiple tasks while maintaining organization, quality, and deadlines.
• Comfort working remotely with reliable internet access and a suitable home work setup.
• Proficiency with common productivity tools (e.g., spreadsheets, email, document management, and scheduling tools).
• Strong written and verbal communication skills, including the ability to document requests and outcomes.
• Ability to handle confidential or sensitive information with discretion.

Key Responsibilities

• Enter, update, and validate information in internal systems, ensuring records remain complete and accurate.
• Respond to incoming communications (email and other supported channels), providing timely assistance and next steps.
• Coordinate schedules and maintain calendars, sending reminders and confirming meeting details as needed.
• Track requests and tasks using spreadsheets or task management tools, escalating when approvals or decisions are required.
• Prepare routine documents and correspondence, ensuring formatting and information accuracy.
• Organize and maintain digital filing systems, naming conventions, and version control for documents.
• Collaborate with team members to gather information, resolve discrepancies, and complete administrative workflows.
• Maintain service quality by monitoring response times, ensuring follow-through, and keeping stakeholders informed.
• Identify opportunities to improve turnaround time and reduce manual effort through better organization and standardization.

Roles and Responsibilities

• Own and maintain long-term client partnerships by serving as a primary point of contact.
• Drive customer satisfaction through proactive engagement, service planning, and timely follow-up.
• Manage the full client lifecycle, including onboarding support, adoption checkpoints, renewals coordination, and retention initiatives.
• Coordinate cross-functional teams to ensure client needs are understood, documented, and addressed effectively.
• Monitor client health signals and implement plans to reduce churn risk and improve outcomes.
• Build strong relationships through consistent communication, responsiveness, and clear expectations.
• Support problem resolution by investigating issues, escalating when necessary, and communicating next steps.
• Represent client feedback to internal stakeholders to improve service quality and customer experience.
• Track and report on client engagement activities, outcomes, and progress toward goals.
• Maintain accurate records of client interactions, action items, and commitments to ensure continuity.

Required Qualifications

• Experience managing client accounts and maintaining effective ongoing relationships.
• Proven ability to drive customer outcomes through structured success planning and follow-through.
• Strong communication skills with the ability to tailor messaging to different audiences.
• Demonstrated problem-solving skills, including managing priorities and resolving issues efficiently.
• Ability to collaborate with internal teams to coordinate deliverables and align on timelines.
• Comfort working in a remote environment with excellent organization and ownership of tasks.
• Experience using CRM and customer success tools to track accounts, activities, and results.
• Strong professionalism and attention to detail when documenting decisions and commitments.

Key Responsibilities

• Conduct regular check-ins with clients to assess satisfaction, goals, and adoption progress.
• Develop and maintain account plans that outline priorities, milestones, and success metrics.
• Identify risks early and execute mitigation plans in partnership with internal teams.
• Facilitate onboarding activities to ensure clients achieve early value and smooth adoption.
• Support renewals by reviewing performance, addressing gaps, and aligning on next steps.
• Gather and synthesize client feedback, then translate insights into actionable improvements.
• Ensure clear communication of timelines, deliverables, and expectations to stakeholders.
• Coordinate escalations for urgent issues, ensuring transparency and timely resolution.
• Maintain accurate reporting on engagement, deliverables, and client outcomes.
• Continuously improve customer engagement practices to enhance retention and advocacy.

Minimum 6 month of Experience required

✨ Role Overview:

Provide outbound sales support services for customers looking to book holiday packages with good communication skills.

🔹 Key Responsibilities:

Itinerary Planning: Creating day-by-day travel plans including sightseeing, meals & activities.

Booking & Reservations: Flights, hotels, transfers, and attraction/event tickets

Destination Expertise: Sharing local info, best times to visit, weather updates, and travel tips.

Handle client queries & design customized packages.

Payment handling as per policies & setting correct expectations.

👤 Candidate Profile:

Mix of Graduates/Undergraduates

1. Consult with clients over the phone regarding visa-related services and requirements.
2. Resolve client queries and concerns through phone calls and email communication.
3. Provide end-to-end assistance to clients throughout the visa application process.
4. Attend to all client calls, emails, and inquiries in a timely and professional manner.
5. Follow up with clients to ensure all required documents are submitted accurately and on time.
6. Update clients on the status of their visa applications and provide necessary guidance.
7. Maintain accurate records of client interactions and application progress.
8. Deliver excellent customer service and ensure client satisfaction.

Requirements

1. Good communication skills in English, Hindi, and/or Marathi.
2. Strong customer service and client-handling skills.
3. Basic computer knowledge and proficiency in MS Office.
4. Ability to manage emails, documentation, and appointments efficiently.
5. Strong attention to detail and organizational skills.
6. Prior experience in visa processing, customer support, or a similar role is preferred but not mandatory.

1. Consult with clients over the phone regarding visa-related services and requirements.
2. Resolve client queries and concerns through phone calls and email communication.
3. Provide end-to-end assistance to clients throughout the visa application process.
4. Attend to all client calls, emails, and inquiries in a timely and professional manner.
5. Follow up with clients to ensure all required documents are submitted accurately and on time.
6. Update clients on the status of their visa applications and provide necessary guidance.
7. Maintain accurate records of client interactions and application progress.
8. Deliver excellent customer service and ensure client satisfaction.

Requirements

1. Good communication skills in English, Hindi, and/or Marathi.
2. Strong customer service and client-handling skills.
3. Basic computer knowledge and proficiency in MS Office.
4. Ability to manage emails, documentation, and appointments efficiently.
5. Strong attention to detail and organizational skills.
6. Prior experience in visa processing, customer support, or a similar role is preferred but not mandatory.

1. Contact existing clients and customers to promote airline ticketing services and travel solutions.
2. Conduct regular follow-up calls and email communications to generate bookings and maintain customer engagement.
3. Understand customers' travel requirements, preferences, budgets, and schedules to provide suitable travel options.
4. Prepare and present accurate airfare quotations, flight itineraries, and travel recommendations.
5. Explain fare rules, baggage policies, visa requirements, and other travel-related information to customers.
6. Achieve assigned sales targets and contribute to overall revenue growth.
7. Build and maintain strong client relationships to encourage repeat business and customer loyalty.
8. Resolve customer queries and booking-related issues promptly and professionally.
9. Stay updated on airline promotions, special fares, and industry trends to provide competitive travel solutions.
10. Coordinate with airlines and internal teams to ensure smooth booking and ticketing operations.

Roles and Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, and itinerary changes through remote communication channels.
• Manage end-to-end booking workflows, including selecting appropriate fare options, confirming passenger details, and ensuring accurate ticket data.
• Oversee booking and cancellation management processes, including refund coordination and adherence to airline and policy rules.
• Issue and manage air tickets and e-ticket documentation accurately, ensuring all segments and traveler details are correct.
• Process payments using approved payment methods, verify transaction status, and confirm successful payment before ticket issuance.
• Maintain clear records of customer interactions, bookings, payment statuses, and post-issuance support actions.
• Communicate booking confirmations, e-ticket details, and resolution updates promptly, professionally, and accurately.
• Collaborate with internal teams or travel support resources to escalate complex cases and resolve service issues efficiently.
• Ensure compliance with company procedures, airline rules, and data privacy expectations while working remotely.

Required Qualifications

• Experience in travel operations, reservations, or ticketing functions, with practical exposure to booking and e-ticket issuance processes.
• Strong customer service mindset with the ability to manage multiple inquiries and follow up with timely updates.
• Working knowledge of booking workflows, cancellation/refund procedures, and ticketing documentation requirements.
• Competence in payment processing workflows, including verifying payment confirmations and coordinating issue timelines.
• Ability to accurately capture passenger information and manage itinerary details with high attention to detail.
• Comfort working in a remote environment with reliable internet connectivity, appropriate tools, and disciplined time management.
• Clear communication skills, including the ability to explain policies, fees, and next steps in a customer-friendly manner.
• Basic proficiency with travel systems, booking platforms, email, and CRM or ticketing tools.

Key Responsibilities

• Perform accurate booking creation, modification requests, and itinerary validations prior to ticket issuance.
• Execute cancellation and refund-related tasks while maintaining correct documentation, timelines, and policy compliance.
• Issue e-tickets and share confirmation details, including passenger itineraries and necessary travel information.
• Manage payment transactions, confirm authorization/settlement status, and coordinate ticket issuance based on payment outcomes.
• Provide proactive support to customers before and after ticket issuance, addressing changes and service queries.
• Track booking status from request through completion, ensuring no cases are missed and timelines are met.
• Maintain accurate logs of interactions, reference numbers, and transaction records for auditability and customer follow-up.
• Escalate exceptions, payment discrepancies, and complex cancellation/refund scenarios to relevant internal stakeholders.
• Uphold service standards and ensure a consistent, high-quality customer experience across all remote interactions.

1. Generate new clients and develop business opportunities for insurance products.
2. Promote and sell various insurance policies, including Motor Insurance, Health Insurance, and Travel Insurance.
3. Understand customer requirements and recommend suitable insurance solutions.
4. Build and maintain strong relationships with clients to ensure long-term business growth.
5. Learn and stay updated on insurance products, policy features, and industry regulations.
6. Handle the complete sales process, from lead generation to policy issuance.
7. Provide excellent customer service and assist clients with insurance-related queries.
8. Achieve assigned sales targets and contribute to business development efforts

Requirements

1. Good communication and interpersonal skills.
2. Willingness to learn about insurance products and sales processes.
3. Basic computer and email communication skills.
4. Prior sales or insurance experience is an advantage, but freshers can also apply.

Job Title : Sales Representative – Medical Devices

Location: Bangalore, Karnataka

Job Type: Full Time

Experience Required: 2+ Years

Role Overview

We are looking for dynamic and result-driven sales professionals to join our team in Bangalore. The role involves promoting and selling medical devices while building strong relationships with healthcare professionals and institutions.

Key Responsibilities

• Promote and sell medical devices to hospitals, clinics, and healthcare professionals
• Build and maintain strong relationships with doctors, procurement teams, and stakeholders
• Identify new business opportunities and expand market presence
• Conduct regular field visits and follow up on leads
• Achieve sales targets and contribute to overall business growth
• Provide market feedback and track competitor activities

Requirements

Must Have

• Basic experience or exposure to sales (Healthcare preferred)
• Eagerness to learn and grow in the medical sales field
• Good communication and interpersonal skills

Roles and Responsibilities

• Provide professional, courteous assistance to travelers and coordinate day-of-operations support from remote work channels.
• Coordinate ground transportation logistics to support timely departures, arrivals, and passenger transfers.
• Support safe handling workflows by following established procedures, reporting hazards, and ensuring compliance requirements are met.
• Manage and monitor baggage-related coordination activities, ensuring accurate tracking, timely handoffs, and resolution of discrepancies.
• Serve as a key point of contact for passenger inquiries, service issues, and operational updates, escalating when necessary.
• Maintain accurate records of requests, incidents, and task status using approved systems and templates.
• Collaborate with internal teams and external partners to ensure consistent service delivery across all touchpoints.
• Track schedules, service changes, and operational notifications to support smooth passenger processing.
• Follow privacy and data-handling expectations when managing passenger and operational information.
• Contribute to continuous improvement by identifying process gaps and suggesting practical enhancements to workflows.

Required Qualifications

• Proven experience in customer-facing service roles or operational coordination environments.
• Demonstrated ability to coordinate transportation and logistics activities with attention to timing and detail.
• Strong understanding of safety, compliance expectations, and the importance of consistent adherence to procedures.
• Experience supporting baggage handling processes, tracking, or related customer resolution workflows.
• Excellent communication skills with the ability to provide clear instructions and de-escalate service concerns.
• Ability to work effectively in a remote environment, managing time, priorities, and workload independently.
• Comfort using digital tools for ticketing, scheduling, reporting, and recordkeeping.
• Commitment to professionalism, accuracy, and confidentiality when working with passenger information.
• Availability to support operational needs, including scheduled shifts and potential peak-time coverage.

Key Responsibilities

• Coordinate ground transportation updates and ensure alignment between transportation providers, internal teams, and passenger needs.
• Monitor and support baggage coordination activities, including status verification, discrepancy resolution, and documentation.
• Apply safety and compliance procedures consistently, including escalation of incidents and documentation of outcomes.
• Respond to passenger and partner inquiries via approved communication channels, providing accurate, timely guidance.
• Track operational tasks through to completion, ensuring handoffs are correctly logged and communicated.
• Identify service gaps early (e.g., delays, missing information, incorrect routing) and coordinate corrective actions.
• Maintain up-to-date records for requests, escalations, incidents, and resolution status in required systems.
• Collaborate with cross-functional stakeholders to support consistent service standards and operational continuity.
• Ensure all actions meet regulatory, company policy, and customer experience expectations throughout each workflow.

Job Title: Operations Executive – Travel & Tours

Experience: 1-3 Years

Department: Operations

Industry: Travel & Tourism

Employment Type: Full-Time

Location: Delhi

 Job Summary-

 We are looking for an organised and responsible Operations Executive to manage day-to-day travel operations, bookings, vendor coordination, documentation, and on-ground arrangements for individual travellers, groups, corporate clients, and international trade fair delegations.

 The candidate should be capable of coordinating multiple bookings simultaneously and ensuring that every service is confirmed accurately and delivered on time.

 Key Responsibilities

 Handle complete tour and travel operations from booking confirmation to trip completion.

 Coordinate hotel bookings, transportation, sightseeing, meals, guides, and other travel services.

 Coordinate with airlines, hotels, DMCs, transporters, restaurants, guides, and other vendors.

 Prepare and maintain passenger lists, rooming lists, arrival/departure details, and operational sheets.

 Coordinate with the Ticketing, Visa, Sales, Accounts, and Tour Manager teams.

 Prepare final itineraries, vouchers, travel documents, and service confirmations.

 Manage group departures, corporate tours, MICE movements, and international exhibition/trade fair delegations.

 Ensure all bookings are reconfirmed before departure.

 Monitor payment status and coordinate with Accounts for vendor payments.

 Negotiate and follow up with vendors for rates, confirmations, and service requirements.

 Handle last-minute changes, cancellations, amendments, and operational issues.

 Maintain complete records of bookings, confirmations, invoices, and vendor communication.

 Share timely updates with clients and internal teams.

 Coordinate airport transfers, hotel check-ins, group movements, and other on-ground arrangements.

 Provide operational support to Tour Managers during group departures.

 Ensure services are delivered according to the committed itinerary and package inclusions.

 Resolve traveller or vendor issues quickly during ongoing tours.

 Prepare post-tour reports and maintain proper operational documentation.

 Required Skills

 Strong coordination and follow-up skills.

 Good knowledge of domestic and international travel operations.

 Excellent attention to detail.

 Ability to handle multiple bookings and departures simultaneously.

 Good communication and vendor-management skills.

 Ability to work under pressure and meet strict deadlines.

 Good knowledge of MS Excel, Word, email, and travel-related systems.

 Strong problem-solving and decision-making ability.

 Preferred Experience

 1–3+ years of experience in Travel Operations / Tour Operations.

 Experience with a travel agency, tour operator, DMC, or MICE company will be preferred.

 Experience handling international group tours, corporate travel, MICE, or exhibition delegations will be an added advantage.