Crm Software Jobs in Turbhe Railway Station

Roles and Responsibilities

• Handle customer interactions with professionalism, patience, and empathy in a fast-paced onsite environment.
• Record, track, and update customer cases using CRM tools to ensure timely follow-ups.
• Collect and document feedback from customers to support continuous improvement of station experience.
• Coordinate with station staff and support functions to resolve operational gaps affecting customer satisfaction.
• Maintain compliance with company policies, data handling practices, and confidentiality requirements.

Key Responsibilities

• Answer customer queries and guide them to the right services, platforms, and available options.
• Log every interaction in the CRM, including issue type, customer details, timestamps, and next steps.
• Follow up on pending cases and ensure resolution milestones are documented and communicated.
• Identify recurring concerns and report patterns to relevant teams to improve service delivery.
• Support day-to-day station coordination by sharing accurate updates with internal stakeholders.
• Ensure customer interactions meet quality expectations, including clarity, accuracy, and respectful handling.
• Adhere to escalation procedures and provide timely status updates for high-impact customer issues.
• Maintain organized records and ensure customer data is handled responsibly according to policy.

Position Overview:

Are you a friendly, motivated individual looking for a flexible, rewarding opportunity to work from home? We’re seeking dedicated Customer Service Representative / Receptionist to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.

In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, no matter your background. This isn’t just a job, it’s an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.

Responsibilities: (All Levels)

Respond promptly and professionally to customer inquiries via phone, email, or chat

Troubleshoot and resolve technical issues, guiding customers through solutions

Maintain accurate records of customer interactions and issue resolutions

Assist customers with account management, billing, and product questions

Support team members with remote administrative tasks as needed

Follow confidentiality and security protocols to protect sensitive information

Qualifications: (No Experience)  

High school diploma or equivalent

Excellent communication and interpersonal skills

Strong problem-solving abilities

Tech-savvy with a willingness to learn new software

Reliable, self-motivated, and capable of managing time effectively

For Expert Candidates:  

Develop and optimize customer support workflows for efficiency

Analyze customer feedback to identify trends and improve service quality

Mentor and train new team members remotely

Coordinate with other departments to resolve complex issues

Assist in implementing remote work tools and best practices

Entry-Level: (2+ Years of Relevant Experience)  

2+ years of experience in remote customer support or receptionist roles

Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk)

Strong organizational skills and ability to multitask

Ability to work independently and handle challenging customer situations

Adaptable and quick learner

Benefits and Perks:

Health Insurance

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Flexible Work Arrangements

Paid Parental Leave

Professional Development & Certification Opportunities

Life and Disability Insurance

Employee Assistance Programs (EAPs)

Wellness Programs

Performance Bonuses & Incentives

Employee Discounts & Perks

An Inclusive, Safe, and Supportive Work Environment

Work Environment:

A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.

Roles and Responsibilities

• Own the full sales cycle from lead identification to contract close, ensuring consistent progress toward targets.
• Engage prospects through remote outreach, discovery conversations, demonstrations, and follow-ups.
• Build and maintain accurate sales activity records and pipeline details to support forecasting and performance tracking.
• Identify decision-makers, understand business needs, and align product value to customer requirements.
• Collaborate with internal teams to ensure smooth handoffs, timely responses, and an excellent customer experience.
• Negotiate commercial terms and overcome objections to drive agreement to next steps.
• Maintain a structured approach to prospecting, qualification, and closing activities while operating independently.
• Monitor key metrics such as conversion rates, deal cycle time, and pipeline coverage to improve results.

Required Qualifications

• Proven experience in selling products or services in a remote or distributed environment.
• Strong verbal and written communication skills, including the ability to tailor messaging to different stakeholders.
• Demonstrated ability to negotiate effectively and drive deals to a successful close.
• Experience using a CRM platform to manage leads, opportunities, activities, and reporting.
• Track record of meeting or exceeding sales targets, quotas, or performance objectives.
• Comfort working with sales processes, structured outreach, and disciplined follow-up schedules.
• Ability to learn product/service details quickly and communicate value clearly and credibly.
• Self-motivated and organized with the ability to manage time and priorities while working remotely.

Key Responsibilities

• Qualify inbound and outbound leads, determine fit, and progress opportunities through defined stages.
• Conduct sales calls and virtual meetings to uncover needs, present solutions, and confirm buying criteria.
• Develop and execute closing strategies, including proposal discussions, objection handling, and commitment confirmation.
• Maintain a clean, up-to-date pipeline in the CRM, including notes, next steps, and accurate forecasting fields.
• Coordinate with marketing and support teams to ensure messaging consistency and readiness for deal progression.
• Track performance against KPIs and provide regular updates on pipeline health, risks, and next actions.
• Drive continuous improvement by analyzing outcomes, refining outreach, and leveraging successful deal patterns.

1. Handle all incoming and outgoing calls in a prompt, polite, and professional manner.
2. Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.
3. Ensure all landline numbers are functional and report any issues to the Admin Department without delay.
4. Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.
5. Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.
6. Keep the reception area clean, organized, and presentable at all times.
7. Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.
8. Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.

1. Handle all incoming and outgoing calls in a prompt, polite, and professional manner.
2. Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.
3. Ensure all landline numbers are functional and report any issues to the Admin Department without delay.
4. Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.
5. Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.
6. Keep the reception area clean, organized, and presentable at all times.
7. Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.
8. Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.

Job Title : Business Development Manager - Government & Enterprise Sales

Location: Mumbai

Experience: 3-6 Years

Employment Type: Full-time, Permanent

Industry: Education / Training

Role Overview:

We are looking for an ambitious and energetic Business Development Manager to drive business growth by identifying new opportunities, developing government-sector clients, and building long-term relationships. The ideal candidate should have strong experience in government client handling / public-sector business development, preferably within the education, training, skill development, or related sectors.

Key Responsibilities

• Develop and execute business development strategies focused on revenue growth and client satisfaction.
• Identify new markets, business opportunities, and potential government/public-sector clients.
• Arrange and conduct business meetings with prospective government clients and stakeholders.
• Promote company products/services and understand client requirements.
• Manage the complete sales cycle, including lead generation, negotiations, proposals, and contract closure.
• Prepare sales contracts and ensure compliance with organizational policies and client requirements.
• Maintain accurate records of sales, revenue, invoices, and client interactions.
• Provide post-sales support and ensure high levels of client satisfaction.
• Build and maintain strong, long-term relationships with government and institutional clients.
• Guide and develop junior sales/business development team members.

Required Skills & Qualifications

• 3-6 years of experience in Business Development, Sales, Institutional Sales, Government Sales, or a similar role.
• Mandatory/Preferred: Experience dealing with government clients/public-sector organizations.
• Strong proven sales and business development track record.
• Experience in the Education / Training / Skill Development sector will be an advantage.
• Strong knowledge of market research and business development.
• Excellent communication, negotiation, and relationship-management skills.
• Proficiency in MS Office and CRM tools.
• Strong planning, time-management, and organizational skills.
• Ability to build rapport with senior stakeholders and decision-makers.

About Anderson RV Sales and Rentals

Anderson RV Sales and Rentals is a customer-focused RV dealership based in Anderson, California, serving RV enthusiasts across the region with new and pre-owned sales, rentals, service, parts, and financing. Our team is built on friendly, experienced staff who go beyond expectations to create long-term relationships with every customer we serve. As we expand our support operations, we are hiring remote Customer Service Representatives based in Canada to help us deliver the same personalized experience to a growing customer base.

Position Summary

The Customer Service Representative is the first point of contact for prospective and existing customers. You will handle inbound inquiries about RV sales, rentals, service appointments, and parts orders, resolve customer concerns, and coordinate with our sales, service, and rental teams to ensure every customer feels supported from first call through post-sale follow-up. This is a fully remote role open to candidates located anywhere in Canada.

Key Responsibilities

• Respond to inbound customer inquiries by phone, email, live chat, and web forms in a professional, friendly, and timely manner.
• Answer questions about RV inventory, rental availability, pricing, financing options, service scheduling, and parts.
• Book, modify, and confirm RV rental reservations and service appointments in the dealership management system.
• Follow up on sales leads and hand off qualified prospects to the appropriate sales representative.
• Resolve customer complaints and issues by identifying the problem, offering solutions, and escalating to the right department when needed.
• Maintain accurate customer records, notes, and communication history in the CRM.
• Coordinate with service, parts, sales, and finance teams to keep customers informed on the status of their requests.
• Process rental payments, refunds, and deposits following company policy.
• Contribute to customer satisfaction surveys, follow-up outreach, and retention campaigns.
• Meet or exceed individual and team KPIs for response time, resolution rate, and customer satisfaction (CSAT).

Requirements

Must Have

• Legally authorized to work in Canada (Canadian citizen, permanent resident, or valid work permit).
• 1–3 years of customer service, contact centre, or front-desk experience.
• Excellent verbal and written English communication skills.
• Strong computer literacy and comfort with CRM systems, email, video conferencing, and Microsoft Office / Google Workspace.
• Reliable high-speed internet connection (minimum 50 Mbps download / 10 Mbps upload) and a quiet, dedicated home workspace.
• Availability to work standard Pacific Time business hours, including some Saturdays on a rotating basis.
• High school diploma or equivalent (GED).

Nice to Have

• Prior experience in RV, automotive, powersports, marine, or dealership environments.
• Familiarity with dealership management software (e.g., IDS, Dealertrack, Motility) or reservation platforms.
• Bilingual (English / French) is an asset.
• Post-secondary education in business, hospitality, tourism, or a related field.

Home Office Requirements

• Personal computer or laptop meeting modern performance standards (a company stipend or equipment may be provided after successful onboarding).
• Wired headset with microphone.
• Distraction-free workspace suitable for handling confidential customer information.

Compensation & Benefits

• Base salary: CAD $45,000 – $55,000 per year (approximately $22–$26 per hour), commensurate with experience.
• Performance bonus: Quarterly CSAT and productivity bonus of up to CAD $2,500 annually.
• Paid time off, statutory holidays, and paid sick leave in line with provincial employment standards.
• Health and dental benefits allowance for full-time employees after 90 days.
• Home-office equipment stipend and monthly internet allowance.
• Paid training and ongoing professional development.
• Employee discounts on RV rentals, parts, and service.

Job Title : Inside Sales Executive

Location: Chennai

Work Mode: Full-time, In-office

Experience: 0–3 Year

Employment Type: Full-time

Role Overview

We’re looking for energetic, confident, and target-oriented Inside Sales Executives with 0–3 year of experience who enjoy speaking with customers, understanding their needs, handling objections, and converting conversations into qualified opportunities.

This is a full-time opportunity where you’ll receive structured onboarding, product training, mentoring, and continuous support to help you build a strong career in sales.

Key Responsibilities

• Make outbound calls to prospective customers and generate qualified leads.
• Understand customer requirements and present the company’s products/services effectively.
• Handle customer questions and objections confidently and professionally.
• Qualify prospects based on business needs, interest, and purchase intent.
• Follow up with leads through calls and other appropriate communication channels.
• Maintain accurate lead, follow-up, and call records in the CRM.
• Consistently work towards daily, weekly, and monthly calling and conversion targets.
• Participate in daily sales reviews, coaching sessions, and team meetings.
• Continuously improve product knowledge, communication skills, and sales pitch based on feedback.

Who Can Apply

• Candidates with 0–3 year of experience in inside sales, telecalling, business development, customer support, or other customer-facing roles.
• Fresh graduates with strong communication skills are also encouraged to apply.
• Candidates from any degree background.
• Excellent verbal communication skills with fluency in English and any one of Tamil, Kannada, Hindi, or Telugu.
• Confident in speaking with customers over the phone and comfortable with high-volume calling.
• Positive, energetic, and target-oriented approach.
• Comfortable handling rejection and consistently following up with prospects.
• Willing to work full-time from the Chennai office.
• Prior sales or customer-facing experience is an advantage but not mandatory.

What We’re Looking For

• Strong communication and interpersonal skills.
• Ability to build rapport quickly with prospects.
• Good listening and objection-handling skills.
• Willingness to learn and improve through regular feedback.
• Persistence, discipline, and a results-driven mindset.
• Basic familiarity with CRM tools is a plus.

Position Name – Software Architect (.NET, Blazor & MS SQL)

Experience – 12- 15+ yrs

Location – Pune (onsite)

Number of Position –1

Working Hours – 12pm -9pm

Working Days – 5 days (WFO)

Contract Duration – 3 months +extendable

Job Summary:

We are looking for an experienced and innovative Software Architect with strong expertise in .NET, Blazor, and MS SQL  to lead the design and development of scalable, secure, and high-performance enterprise applications. The ideal candidate will have extensive experience in architecting modern web applications, defining technical roadmaps, mentoring development teams, and ensuring adherence to industry best practices.

Key Responsibilities

• Design and implement scalable, secure, and maintainable software architectures using the Microsoft technology stack.
• Lead the architecture, design, and development of enterprise applications using .NET Core/.NET 8, Blazor, and MS SQL.
• Define application architecture, coding standards, design patterns, and best practices.
• Collaborate with product owners, business stakeholders, and technical teams to translate business requirements into technical solutions.
• Architect RESTful APIs and microservices-based applications.
• Optimize application performance, scalability, reliability, and security.
• Experience in Architectural design of an application from the scratch.
• Understanding the Functional requirement from the business user and provide the transitioning to technology team in form of technology requirement.
• Guide development teams through architecture reviews, code reviews, and technical mentoring.
• Ensure adherence to DevOps practices, CI/CD pipelines, and automated deployments.
• Evaluate emerging technologies and recommend improvements to existing systems.
• Work closely with QA, DevOps, and infrastructure teams to ensure successful application delivery.
• Create architecture documents, technical specifications, and solution diagrams.
• Identify technical risks and propose mitigation strategies.

Required Skills & Experience

• Strong expertise in C#, ASP.NET Core, and .NET
• Experience in Architectural design of an application from the scratch.
• Understanding the Functional requirement from the business user and provide the transitioning to technology team in form of technology requirement.
• Hands-on experience with Blazor Server and Blazor Web Assembly.
• Extensive experience with MS SQL, including schema design, indexing, aggregation pipelines, and performance optimization.
• Strong knowledge of REST APIs, Microservices Architecture, and Web APIs.
• Experience with Entity Framework Core, LINQ, and ORM concepts.
• Strong understanding of Dependency Injection, SOLID principles, Clean Architecture, and Domain-Driven Design (DDD).
• Experience with Docker, Kubernetes, and containerized application deployment.
• Hands-on experience with Azure or AWS cloud platforms.
• Experience with Azure DevOps, GitHub Actions, or Jenkins for CI/CD.
• Strong knowledge of authentication and authorization mechanisms such as OAuth 2.0, OpenID Connect, and JWT.
• Familiarity with message brokers such as RabbitMQ, Azure Service Bus, or Kafka.
• Experience in application performance tuning and monitoring.
• Strong analytical, troubleshooting, and problem-solving skills.

Technical Skills

• Programming Languages: C#, .NET Core, ASP.NET Core
• Frontend: Blazor Server, Blazor Web Assembly, HTML5, CSS3, JavaScript
• Database: MS SQL Server
• Architecture: Microservices, Clean Architecture, DDD, SOLID Principles
• Cloud: Microsoft Azure / AWS
• DevOps: Azure DevOps, GitHub Actions, Docker, Kubernetes
• Version Control: Git
• API Technologies: REST APIs, Swagger/Open API
• Security: OAuth 2.0, JWT, OpenID Connect

Experience

• Total Experience: 12–15+ years
• Relevant Experience:
• .NET: 8+ years
• Blazor: 3+ years
• MS SQL: 3+ years
• Solution/Software Architecture: 4+ years