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CSR Executive
BTW Financial Services & IMF PVT LTD
Thane
•
Maharashtra
0-2 Years
15k-18k /mth
Immediate
Customer Service
Customer Relationship Management (CRM)
Communication Skills
- Handle all incoming and outgoing calls in a prompt, polite, and professional manner.
- Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.
- Ensure all landline numbers are functional and report any issues to the Admin Department without delay.
- Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.
- Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.
- Keep the reception area clean, organized, and presentable at all times.
- Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.
- Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.
Posted: 2 months ago