Communication Skills Jobs in Thane

1. Communicate effectively with clients via phone and email to understand their requirements.
2. Provide expert consultation on attestation, apostille, and translation services, including process guidance and documentation support.
3. Offer step-by-step assistance throughout the service lifecycle to ensure clarity and transparency.
4. Follow up proactively on inquiries and work to convert leads into confirmed business.
5. Coordinate the pickup and secure handling of client documents to ensure timely delivery.
6. Maintain service quality, accuracy, and consistency in all client interactions.
7. Address client queries promptly and collaborate with internal teams for smooth service execution.
8. Achieve monthly revenue targets.

1. Handle all incoming and outgoing calls in a prompt, polite, and professional manner.
2. Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.
3. Ensure all landline numbers are functional and report any issues to the Admin Department without delay.
4. Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.
5. Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.
6. Keep the reception area clean, organized, and presentable at all times.
7. Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.
8. Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.

1. Client consultation and coordination on calls and emails.
2. Identify potential clients through various channels such as networking, referrals and cold calling.
3. Develop and maintain strong relationships with clients by understanding their insurance needs and providing tailored solutions.
4. Negotiate with clients and close deals to achieve set goals.
5. Stay updated on industry trends, market conditions and market competition.
6. Manage leads, track sales activities, and generate reports for management review.

Required Skills

1. Pursuing or recently completed a degree in Insurance, Finance, BMS, BBA, Commerce or a related field
2. Strong verbal and written communication skills with confidence in client-facing interactions
3. Self-motivated with a target-oriented mindset and ability to work independently
4. Basic understanding of insurance products is a plus but not mandatory — full training provided
5. Proficiency in MS Office and ability to maintain sales trackers

1. Review and validate visa applications and supporting documents as per country-specific checklists and embassy guidelines.
2. Ensure completeness, accuracy, and compliance of documents prior to submission.
3. Coordinate with consulting and operations teams to resolve discrepancies, obtain missing documents, and clarify requirements.
4. Prepare and organize visa files for submission to embassies, consulates, or visa application centers.
5. Liaise with embassies, consulates, and visa service providers for submissions, queries, and follow-ups.
6. Track visa applications post-submission and provide timely status updates to internal teams.
7. Ensure passports and documents are received and returned to clients safely and within defined timelines along with acknowledgement.
8. Maintain accurate records, trackers, and MIS reports related to visa submissions.
9. Ensure adherence to company processes, service quality standards, and confidentiality policies.
10. Pick up and drop of documents, passports.
11. Any other work assigned by the organization on a day to day basis.