Job Position - DGM / Head – Corporate Communications

Location: Bangalore – Head Office

Reporting To: Director

Experience: 15+ Years

Employment Type: Full-Time

Position Overview

We are looking for an experienced DGM / Head – Corporate Communications to lead the organization’s corporate communication, brand positioning, media relations, internal communications, digital presence, and reputation management strategy.

The role will be responsible for strengthening the company’s corporate identity and positioning it as a credible, innovative, and growth-oriented organization across the Telecom, Renewable Energy, BESS, Power, and Technology sectors.

The incumbent will work closely with the Board, senior leadership, business heads, HR, media, industry bodies, and external stakeholders to develop communication strategies that support business objectives and strengthen corporate reputation.

Key Responsibilities

1. Corporate Communication Strategy

• Develop and implement the overall corporate communications strategy aligned with business goals.
• Establish clear corporate messaging, communication guidelines, and positioning across businesses and subsidiaries.
• Lead communication for major business developments, strategic initiatives, projects, partnerships, achievements, and milestones.
• Advise senior leadership on communication strategy, messaging, and stakeholder perception.

2. Media & Public Relations

• Develop and execute proactive media engagement strategies.
• Lead press releases, media briefings, interviews, feature stories, leadership articles, and industry commentary.
• Act as an authorized spokesperson at relevant industry forums and media interactions.
• Identify opportunities for awards, industry recognition, speaking engagements, and thought leadership.

3. Brand & Corporate Reputation Management

• Own and strengthen the organization’s corporate brand identity and market positioning.
• Ensure consistency in corporate messaging, visual identity, tone, and communication standards.
• Develop brand-building campaigns highlighting innovation, technology, sustainability, and business achievements.
• Monitor corporate reputation and stakeholder perception and recommend corrective actions when required.

4. Internal Communications

• Develop a structured internal communication framework to improve employee awareness, engagement, and alignment.
• Partner with HR and senior leadership on organizational initiatives, policies, culture, leadership messages, and key announcements.

5. Digital & Social Media Strategy

• Develop and manage content calendars covering corporate news, projects, achievements, technology, people, ESG, leadership, and industry insights.
• Monitor digital engagement, brand sentiment, and audience response.
• Strengthen the organization’s digital presence as a credible industry brand.

6. Crisis & Reputation Communication

• Develop and maintain a comprehensive crisis communication framework.
• Provide strategic communication counsel during reputational, operational, regulatory, environmental, or stakeholder-related situations.
• Prepare holding statements, FAQs, media responses, and stakeholder communication.
• Ensure timely, consistent, and controlled communication during sensitive situations.

7. Leadership & Stakeholder Communications

• Develop communication materials for the Board and senior leadership, including speeches, presentations, articles, interviews, and executive communications.
• Support major corporate events, conferences, customer meets, leadership forums, and strategic announcements.

8. Corporate Events & Industry Engagement

• Lead communication strategy for corporate events, conferences, exhibitions, product/project launches, and stakeholder forums.
• Coordinate with external agencies, event partners, media organizations, and industry associations.
• Drive participation in relevant awards, rankings, certifications, and industry recognition programs.

9. Content & Communication Governance

• Oversee press releases, corporate presentations, newsletters, brochures, website content, leadership articles, speeches, videos, and other communication assets.
• Ensure all external communication is factually accurate, legally appropriate, brand-aligned, and consistent with organizational positioning.

10. Team & Agency Management

• Build and lead a high-performing corporate communications team.
• Develop capabilities across media relations, content, digital communication, internal communication, and brand management.
• Manage external PR, creative, digital, media, event, and communication agencies.
• Establish clear deliverables, governance, performance metrics, and cost controls for external partners.

Ideal Candidate Profile

• 15+ years of experience in Corporate Communications, Public Relations, Brand Management, Media Relations, Crisis Communication, or Strategic Communications.
• Bachelor’s/Master’s degree in Mass Communication, Journalism, Public Relations, Marketing, Communications, or a relevant discipline.
• Proven experience engaging with CXOs, senior leadership, media, government/regulatory stakeholders, industry bodies, and external stakeholders.
• Strong understanding of corporate branding and digital/social media platforms.
• Excellent written and verbal communication skills.
• Ability to simplify complex technical and business subjects into clear and compelling communication.
• Strong leadership, stakeholder management, strategic thinking, and crisis communication skills.
• Experience managing internal teams as well as external PR, creative, digital, media, and event agencies.
• Experience in Telecom, Renewable Energy, BESS, Power, Technology, Infrastructure, or related industries will be an advantage.

Roles and Responsibilities

• Own the full sales cycle from lead identification to contract close, ensuring consistent progress toward targets.
• Engage prospects through remote outreach, discovery conversations, demonstrations, and follow-ups.
• Build and maintain accurate sales activity records and pipeline details to support forecasting and performance tracking.
• Identify decision-makers, understand business needs, and align product value to customer requirements.
• Collaborate with internal teams to ensure smooth handoffs, timely responses, and an excellent customer experience.
• Negotiate commercial terms and overcome objections to drive agreement to next steps.
• Maintain a structured approach to prospecting, qualification, and closing activities while operating independently.
• Monitor key metrics such as conversion rates, deal cycle time, and pipeline coverage to improve results.

Required Qualifications

• Proven experience in selling products or services in a remote or distributed environment.
• Strong verbal and written communication skills, including the ability to tailor messaging to different stakeholders.
• Demonstrated ability to negotiate effectively and drive deals to a successful close.
• Experience using a CRM platform to manage leads, opportunities, activities, and reporting.
• Track record of meeting or exceeding sales targets, quotas, or performance objectives.
• Comfort working with sales processes, structured outreach, and disciplined follow-up schedules.
• Ability to learn product/service details quickly and communicate value clearly and credibly.
• Self-motivated and organized with the ability to manage time and priorities while working remotely.

Key Responsibilities

• Qualify inbound and outbound leads, determine fit, and progress opportunities through defined stages.
• Conduct sales calls and virtual meetings to uncover needs, present solutions, and confirm buying criteria.
• Develop and execute closing strategies, including proposal discussions, objection handling, and commitment confirmation.
• Maintain a clean, up-to-date pipeline in the CRM, including notes, next steps, and accurate forecasting fields.
• Coordinate with marketing and support teams to ensure messaging consistency and readiness for deal progression.
• Track performance against KPIs and provide regular updates on pipeline health, risks, and next actions.
• Drive continuous improvement by analyzing outcomes, refining outreach, and leveraging successful deal patterns.

Job Title : Inside Sales Executive

Location: Chennai

Work Mode: Full-time, In-office

Experience: 0–3 Year

Employment Type: Full-time

Role Overview

We’re looking for energetic, confident, and target-oriented Inside Sales Executives with 0–3 year of experience who enjoy speaking with customers, understanding their needs, handling objections, and converting conversations into qualified opportunities.

This is a full-time opportunity where you’ll receive structured onboarding, product training, mentoring, and continuous support to help you build a strong career in sales.

Key Responsibilities

• Make outbound calls to prospective customers and generate qualified leads.
• Understand customer requirements and present the company’s products/services effectively.
• Handle customer questions and objections confidently and professionally.
• Qualify prospects based on business needs, interest, and purchase intent.
• Follow up with leads through calls and other appropriate communication channels.
• Maintain accurate lead, follow-up, and call records in the CRM.
• Consistently work towards daily, weekly, and monthly calling and conversion targets.
• Participate in daily sales reviews, coaching sessions, and team meetings.
• Continuously improve product knowledge, communication skills, and sales pitch based on feedback.

Who Can Apply

• Candidates with 0–3 year of experience in inside sales, telecalling, business development, customer support, or other customer-facing roles.
• Fresh graduates with strong communication skills are also encouraged to apply.
• Candidates from any degree background.
• Excellent verbal communication skills with fluency in English and any one of Tamil, Kannada, Hindi, or Telugu.
• Confident in speaking with customers over the phone and comfortable with high-volume calling.
• Positive, energetic, and target-oriented approach.
• Comfortable handling rejection and consistently following up with prospects.
• Willing to work full-time from the Chennai office.
• Prior sales or customer-facing experience is an advantage but not mandatory.

What We’re Looking For

• Strong communication and interpersonal skills.
• Ability to build rapport quickly with prospects.
• Good listening and objection-handling skills.
• Willingness to learn and improve through regular feedback.
• Persistence, discipline, and a results-driven mindset.
• Basic familiarity with CRM tools is a plus.

Position Overview:

Are you a friendly, motivated individual looking for a flexible, rewarding opportunity to work from home? We’re seeking dedicated Customer Service Representative / Receptionist to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.

In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, no matter your background. This isn’t just a job, it’s an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.

Responsibilities: (All Levels)

Respond promptly and professionally to customer inquiries via phone, email, or chat

Troubleshoot and resolve technical issues, guiding customers through solutions

Maintain accurate records of customer interactions and issue resolutions

Assist customers with account management, billing, and product questions

Support team members with remote administrative tasks as needed

Follow confidentiality and security protocols to protect sensitive information

Qualifications: (No Experience)  

High school diploma or equivalent

Excellent communication and interpersonal skills

Strong problem-solving abilities

Tech-savvy with a willingness to learn new software

Reliable, self-motivated, and capable of managing time effectively

For Expert Candidates:  

Develop and optimize customer support workflows for efficiency

Analyze customer feedback to identify trends and improve service quality

Mentor and train new team members remotely

Coordinate with other departments to resolve complex issues

Assist in implementing remote work tools and best practices

Entry-Level: (2+ Years of Relevant Experience)  

2+ years of experience in remote customer support or receptionist roles

Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk)

Strong organizational skills and ability to multitask

Ability to work independently and handle challenging customer situations

Adaptable and quick learner

Benefits and Perks:

Health Insurance

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Flexible Work Arrangements

Paid Parental Leave

Professional Development & Certification Opportunities

Life and Disability Insurance

Employee Assistance Programs (EAPs)

Wellness Programs

Performance Bonuses & Incentives

Employee Discounts & Perks

An Inclusive, Safe, and Supportive Work Environment

Work Environment:

A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.

About the Role

We’re seeking motivated and dedicated individuals to join us as remote customer service representatives. Whether you’re a student, recent graduate, undergraduate, professional, or industry expert, this is an excellent opportunity to develop your skills and contribute to a dynamic, global team.

As a Customer Service Representative, you will utilize your communication, problem-solving, and research skills to provide exceptional support to our clients. You’ll help resolve inquiries, assist with account management, and ensure customer satisfaction all from the comfort of your home.

What You’ll Do:

Engage with customers via phone, email, or chat to address their questions and concerns.

Use your research skills to find solutions quickly and accurately.

Collaborate with team members and supervisors to improve service quality.

Stay informed about our products and services to provide up-to-date assistance.

Participate in team meetings and training sessions to enhance your skills.

What We Value:

Strong communication skills with a customer-first mindset.

A proactive, organized approach to handling multiple inquiries.

Willingness to learn and adapt in a fast-paced environment.

Ability to work independently while contributing to a collaborative team.

Enthusiasm for personal growth and professional development.

Onboarding and Growth Path:

Within 1 month, you will:

Complete our onboarding program to understand our company, values, and customer service protocols.

Learn our tools, systems, and best practices for delivering excellent support.

Begin handling customer inquiries with guidance from your team.

Within 3 months, you will:

Handle customer interactions independently with confidence.

Contribute to process improvements and team goals.

Receive ongoing coaching and feedback to refine your skills.

Within 6 months, you will:

Progress to a more advanced Customer Service Representative role.

Mentor new team members and share best practices.

Participate in or lead training sessions for peers.

Who We Are:

We are a dynamic and innovative company dedicated to delivering high-quality solutions and exceptional service to our clients. With a passionate team of professionals, we strive to create value, foster growth, and make a positive impact in our industry. Committed to integrity, collaboration, and continuous improvement, we aim to build lasting relationships and drive success for our customers and community.

Why Join Us?

Flexible remote work environment.

Opportunities for advancement and skill development.

Supportive team that values diversity and inclusion.

The chance to make an impact while building your career.

Work Environment:

This fully remote position offers flexible hours, perfect for self-motivated individuals who excel in virtual settings. We provide comprehensive training and ongoing support to help you thrive. Join us and enjoy the freedom, flexibility, and growth opportunities of a remote career designed to fit your lifestyle.

Non-Discrimination and Equal Opportunity Statement

We are an Equal Opportunity Employer and are dedicated to fostering an inclusive environment for all individuals. We celebrate diversity and do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, or any other protected characteristic under applicable law. All qualified applicants will receive consideration for employment without regard to these factors.

Job Title – Field Sales Executive

Experience: 0-1 year 

Business Vertical: Life Insurance Distribution

Location: Mumbai

Mode: Full Time (onsite+Field work)

Key Responsibilities

- Sell life insurance products and explain plans to customers.

- Build and maintain customer relationships.

- Understand needs and suggest suitable insurance solutions.

- Follow up on leads and achieve sales targets.

- Coordinate with team for daily sales activities.

- Ensure compliance with company policies and regulations.

Candidate Profile

- Graduate preferred.

- Good communication and interpersonal skills.

- Sales/Banking/Insurance experience preferred; freshers may apply.

- Customer handling and relationship skills.

- Self-motivated and target-driven.

1. Review and validate visa applications and supporting documents as per country-specific checklists and embassy guidelines.
2. Ensure completeness, accuracy, and compliance of documents prior to submission.
3. Coordinate with consulting and operations teams to resolve discrepancies, obtain missing documents, and clarify requirements.
4. Prepare and organize visa files for submission to embassies, consulates, or visa application centers.
5. Liaise with embassies, consulates, and visa service providers for submissions, queries, and follow-ups.
6. Track visa applications post-submission and provide timely status updates to internal teams.
7. Ensure passports and documents are received and returned to clients safely and within defined timelines along with acknowledgement.
8. Maintain accurate records, trackers, and MIS reports related to visa submissions.
9. Ensure adherence to company processes, service quality standards, and confidentiality policies.
10. Pick up and drop of documents, passports.
11. Any other work assigned by the organization on a day to day basis.

We are looking for a Sales Coordinator in a pharma company who supports the sales force by processing orders , managing field force documentation , preparing MIS sales reports , and tracking inventory . They act as a liaison between sales , manufacturing / supply chain , and customers to ensure smooth order execution .

Key Responsibilities :-

• Providing support to the Sales Team for proposal building
• Cold calling prospective clients to initiate sales opportunities
• Handling the quotations proposals , and payments
• Handling customer queries as per the product information required , submitting quotations & follow ups
• Coordination with field engineers and customers
• Required to travel extensively

Skills & Software Knowledge :-

• 1-2 years of experience candidates are required
• Good written and verbal communication skills
• Strong organizational skills with the ability to multi - task
• Good time management skills and the ability to prioritize work
• Sound knowledge of ERP software & excel

Job Title :- Sales Co-Ordinator

Location :- Goregaon East

Job Type :- Full Time

Salary :- 18000 - 22000 Pm

Experience :- 1-2 years

Education :- B.Com , B.Pharm , B.SC

We are seeking a dynamic and technically driven Sales And Service Engineer to manage the complete customer lifecycle . You will identify new business opportunities , deliver technical presentations , and provide hands - on post-sales support . Your primary goal is to drive sales growth while ensuring maximum equipment uptime and customer satisfaction .

Key Responsibilities

Sales & Business Development

• Lead Generation :- Identify and develop new business opportunities across target industries
• Technical Presentations :- Deliver product demonstrations and explain complex technical concepts to prospective clients
• Proposal Management :- Prepare techno - commercial proposals , cost estimates , and tender documents
• Account Management :- Maintain strong relationships with existing clients to generate repeat business and upsell opportunities

Service & Technical Support

• Installation & Commissioning :- Perform on-site installation , configuration , and calibration of equipment
• Maintenance & Troubleshooting :- Conduct scheduled preventive maintenance and diagnose / resolve equipment faults or breakdowns
• Customer Training :- Educate client staff on proper equipment usage , safety procedures , and basic maintenance
• Feedback Loop :- Relay technical issues and customer feedback to the product development or engineering teams

Qualifications & Requirements

• Education :- Bachelor's Degree or Diploma in Engineering ( Mechanical )
• Experience :- 1-2 years of proven experience in technical sales and field service
• Technical Skills :- Deep understanding of relevant product lines , ability to read schematics / technical drawings , and proficiency with digital tools like CRM software
• Soft Skills :- Excellent communication , negotiation , and problem - solving abilities
• Requirements :- Willingness to travel frequently to client sites within the assigned territory
• Immediate joiners would be preferred

Job Title: Field Sales Executive

Location: Pune

Experience:0-1 year

Employment Type: Full-Time

Key Responsibilities

1. Identify potential customers through cold calling, market mapping, and local networking.
2. Meet clients in person to explain personal loan features, interest rates, tenure, and repayment options.
3. Collect and verify financial documents to facilitate the loan application process.
4. Coordinate with credit and operations teams to ensure smooth loan processing and disbursement.
5. Build relationships with local shopkeepers, builders, and chartered accountants to generate referrals.
6. Achieve monthly loan disbursement targets and maintain a healthy sales pipeline.
7. Maintain daily reports of field activities and lead status in the company CRM.

Skills & Requirements

• Good communication and customer-handling skills.
• Ability to communicate in Marathi, Hindi, and English.
• Valid driving licence is mandatory for field visits.
• Comfortable with outdoor sales, fieldwork, and customer meetings.
• Proactive, self-motivated, and target-oriented.
• Basic knowledge of MS Excel and mobile-based CRM applications.

What We Offer

• Opportunity to work with Bajaj Finserv.
• Fixed monthly salary with additional PF benefits.
• Uncapped performance-based incentives.
• Exposure to sales, customer relationship management, and financial services.
• Career growth opportunities in the banking and financial services sector.

Roles and Responsibilities

• Provide end-to-end administrative support for day-to-day operations in a remote environment.
• Maintain accurate records and support document organization to ensure timely retrieval and compliance readiness.
• Perform data entry and data maintenance tasks with attention to correctness, formatting, and completeness.
• Coordinate and respond to internal and external requests using clear, professional communication.
• Track, update, and follow up on administrative requests to ensure tasks move forward without delays.
• Assist with scheduling and coordination activities, ensuring calendars, meetings, and deadlines are accurately supported.
• Support administrative workflows by preparing routine documentation and supporting team processes.
• Communicate status updates to relevant stakeholders in a timely and organized manner.
• Apply confidentiality and data-handling best practices when working with sensitive or restricted information.
• Contribute to process improvement by identifying bottlenecks and proposing practical administrative enhancements.

Required Qualifications

• Prior experience in administrative support, office coordination, or related operations roles.
• Demonstrated accuracy and consistency in typing, recordkeeping, and data entry activities.
• Strong written and verbal communication skills appropriate for remote collaboration.
• Proficiency with common office tools and document management systems (e.g., spreadsheets, word processing, email).
• Ability to manage multiple tasks simultaneously while meeting deadlines and maintaining quality standards.
• Comfort working independently in a remote setting with reliable attention to detail.
• Basic understanding of document versioning, filing conventions, and record retention practices.
• Strong organizational skills, including the ability to prioritize effectively and maintain structured workflows.
• Professional demeanor and responsiveness when supporting internal teams and external contacts.

Key Responsibilities

• Enter, verify, and maintain records in required systems, ensuring data integrity and standardized formatting.
• Prepare routine administrative documents and compile information for internal review or reporting needs.
• Monitor incoming requests (email and other channels), route them appropriately, and ensure timely follow-up.
• Maintain organized digital folders and documentation repositories to enable quick access and audit readiness.
• Support scheduling by coordinating meeting times, preparing agendas, and confirming participant details.
• Track task progress using internal tools or trackers and escalate issues when additional action is needed.
• Communicate confirmations, updates, and next steps clearly to stakeholders.
• Ensure sensitive information is handled appropriately and stored according to established policies.
• Review completed entries and documentation for accuracy before submission or internal distribution.
• Identify recurring administrative challenges and suggest improvements to increase efficiency and reliability.

Roles and Responsibilities

• Handle customer interactions with professionalism, patience, and empathy in a fast-paced onsite environment.
• Record, track, and update customer cases using CRM tools to ensure timely follow-ups.
• Collect and document feedback from customers to support continuous improvement of station experience.
• Coordinate with station staff and support functions to resolve operational gaps affecting customer satisfaction.
• Maintain compliance with company policies, data handling practices, and confidentiality requirements.

Key Responsibilities

• Answer customer queries and guide them to the right services, platforms, and available options.
• Log every interaction in the CRM, including issue type, customer details, timestamps, and next steps.
• Follow up on pending cases and ensure resolution milestones are documented and communicated.
• Identify recurring concerns and report patterns to relevant teams to improve service delivery.
• Support day-to-day station coordination by sharing accurate updates with internal stakeholders.
• Ensure customer interactions meet quality expectations, including clarity, accuracy, and respectful handling.
• Adhere to escalation procedures and provide timely status updates for high-impact customer issues.
• Maintain organized records and ensure customer data is handled responsibly according to policy.

1. Communicate effectively with clients via phone and email to understand their requirements.
2. Provide expert consultation on attestation, apostille, and translation services, including process guidance and documentation support.
3. Offer step-by-step assistance throughout the service lifecycle to ensure clarity and transparency.
4. Follow up proactively on inquiries and work to convert leads into confirmed business.
5. Coordinate the pickup and secure handling of client documents to ensure timely delivery.
6. Maintain service quality, accuracy, and consistency in all client interactions.
7. Address client queries promptly and collaborate with internal teams for smooth service execution.
8. Achieve monthly revenue targets.

Roles and Responsibilities

• Own and maintain long-term client partnerships by serving as a primary point of contact.
• Drive customer satisfaction through proactive engagement, service planning, and timely follow-up.
• Manage the full client lifecycle, including onboarding support, adoption checkpoints, renewals coordination, and retention initiatives.
• Coordinate cross-functional teams to ensure client needs are understood, documented, and addressed effectively.
• Monitor client health signals and implement plans to reduce churn risk and improve outcomes.
• Build strong relationships through consistent communication, responsiveness, and clear expectations.
• Support problem resolution by investigating issues, escalating when necessary, and communicating next steps.
• Represent client feedback to internal stakeholders to improve service quality and customer experience.
• Track and report on client engagement activities, outcomes, and progress toward goals.
• Maintain accurate records of client interactions, action items, and commitments to ensure continuity.

Required Qualifications

• Experience managing client accounts and maintaining effective ongoing relationships.
• Proven ability to drive customer outcomes through structured success planning and follow-through.
• Strong communication skills with the ability to tailor messaging to different audiences.
• Demonstrated problem-solving skills, including managing priorities and resolving issues efficiently.
• Ability to collaborate with internal teams to coordinate deliverables and align on timelines.
• Comfort working in a remote environment with excellent organization and ownership of tasks.
• Experience using CRM and customer success tools to track accounts, activities, and results.
• Strong professionalism and attention to detail when documenting decisions and commitments.

Key Responsibilities

• Conduct regular check-ins with clients to assess satisfaction, goals, and adoption progress.
• Develop and maintain account plans that outline priorities, milestones, and success metrics.
• Identify risks early and execute mitigation plans in partnership with internal teams.
• Facilitate onboarding activities to ensure clients achieve early value and smooth adoption.
• Support renewals by reviewing performance, addressing gaps, and aligning on next steps.
• Gather and synthesize client feedback, then translate insights into actionable improvements.
• Ensure clear communication of timelines, deliverables, and expectations to stakeholders.
• Coordinate escalations for urgent issues, ensuring transparency and timely resolution.
• Maintain accurate reporting on engagement, deliverables, and client outcomes.
• Continuously improve customer engagement practices to enhance retention and advocacy.

1. Handle all incoming and outgoing calls in a prompt, polite, and professional manner.
2. Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.
3. Ensure all landline numbers are functional and report any issues to the Admin Department without delay.
4. Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.
5. Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.
6. Keep the reception area clean, organized, and presentable at all times.
7. Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.
8. Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.

1. Handle all incoming and outgoing calls in a prompt, polite, and professional manner.
2. Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.
3. Ensure all landline numbers are functional and report any issues to the Admin Department without delay.
4. Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.
5. Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.
6. Keep the reception area clean, organized, and presentable at all times.
7. Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.
8. Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.

Roles and Responsibilities

• Provide timely, accurate, and courteous support to customers through remote communication channels.
• Act as the primary point of contact for customer inquiries, requests, and service issues.
• Listen carefully to customer concerns and gather relevant details to understand the problem.
• Use effective communication to clarify information, set expectations, and confirm next steps.
• Diagnose issues using available tools, customer history, and established procedures.
• Resolve customer questions and problems efficiently while maintaining a professional tone.
• Escalate complex or unresolved cases to the appropriate teams with complete context.
• Maintain accurate documentation of interactions, outcomes, and follow-up needs.
• Follow service policies, compliance guidelines, and quality standards consistently.
• Manage multiple customer requests while maintaining prioritization and response timelines.
• Contribute to continuous improvement by identifying recurring issues and suggesting solutions.

Required Qualifications

• Prior experience in customer support, customer service, or a similar client-facing role.
• Strong ability to communicate clearly and professionally in a remote environment.
• Demonstrated problem-solving skills with the ability to troubleshoot and determine next steps.
• Excellent time management skills to handle queues, deadlines, and service level expectations.
• Comfort using customer support systems such as ticketing tools, CRM platforms, or helpdesk software.
• Strong attention to detail to ensure accurate information and proper case documentation.
• Reliable internet access and a suitable home workspace for remote work.
• Ability to work independently, remain organized, and follow defined processes.
• Commitment to respectful, empathetic service and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries promptly and keep customers informed throughout the process.
• Identify root causes of issues and apply correct solutions or appropriate workarounds.
• Document each interaction accurately, including problem summary, actions taken, and results.
• Prioritize urgent matters and manage workload to meet established service expectations.
• Ensure escalations are thorough by providing all necessary details and supporting notes.
• Verify resolutions with customers when appropriate and confirm satisfaction with outcomes.
• Maintain confidentiality of customer information and comply with company data handling rules.
• Track and manage open cases through to resolution, including follow-ups when required.
• Use feedback and performance metrics to improve response quality and efficiency over time.

1. Client consultation and coordination on calls and emails.
2. Identify potential clients through various channels such as networking, referrals and cold calling.
3. Develop and maintain strong relationships with clients by understanding their insurance needs and providing tailored solutions.
4. Negotiate with clients and close deals to achieve set goals.
5. Stay updated on industry trends, market conditions and market competition.
6. Manage leads, track sales activities, and generate reports for management review.

Required Skills

1. Pursuing or recently completed a degree in Insurance, Finance, BMS, BBA, Commerce or a related field
2. Strong verbal and written communication skills with confidence in client-facing interactions
3. Self-motivated with a target-oriented mindset and ability to work independently
4. Basic understanding of insurance products is a plus but not mandatory — full training provided
5. Proficiency in MS Office and ability to maintain sales trackers

Roles and Responsibilities

• Provide end-to-end customer support for flight-related inquiries, booking changes, and travel documentation requests from a remote environment.
• Deliver accurate guidance on check-in procedures, baggage rules, seating options, fare conditions, and travel policies.
• Use strong communication to explain processes clearly, confirm customer details, and manage expectations throughout each interaction.
• Investigate customer concerns by reviewing account information, itinerary details, and service history, ensuring responses are timely and consistent.
• Resolve issues such as schedule changes, cancellations, missed connections, or service requests while following internal decision guidelines.
• Apply aviation security and compliance requirements during every customer interaction, including identity verification and safeguarding confidential information.
• Coordinate with internal teams (e.g., operations, reservations, and ticketing support) to ensure escalations are handled efficiently.
• Document all interactions in the customer support system with complete, accurate notes and relevant resolution outcomes.
• Maintain a high level of professionalism and service quality while handling high-volume or time-sensitive customer needs.
• Meet performance targets related to response times, customer satisfaction, and issue resolution quality.

Required Qualifications

• Experience in customer-facing support roles or call/chat-based customer service environments.
• Strong problem-solving ability with a track record of resolving inquiries accurately and efficiently.
• Excellent written and verbal communication skills, including active listening and clear explanation of policies.
• Working knowledge of aviation customer service standards and familiarity with security or compliance expectations.
• Ability to handle sensitive customer data responsibly in accordance with privacy and information security practices.
• Comfort working remotely with reliable internet, a suitable workspace, and the ability to follow structured processes.
• High attention to detail when verifying traveler information, documenting cases, and applying policy rules.
• Ability to manage multiple requests, prioritize effectively, and remain calm in stressful situations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and/or chat, ensuring accurate and policy-compliant outcomes.
• Verify traveler identity and eligibility for requests according to established compliance and security procedures.
• Process changes and assist with itinerary updates by following approved workflows and verification steps.
• Identify root causes of recurring issues and apply best practices to prevent repeat contact where possible.
• Escalate complex cases to the appropriate teams while providing clear summaries, timelines, and supporting details.
• Maintain detailed case documentation, ensuring each ticket includes actions taken, outcomes, and next steps.
• Ensure all communications reflect current operational guidance, fare/ticket conditions, and customer service standards.
• Continuously follow training updates for procedures, security expectations, and customer communication guidelines.
• Contribute to process improvements by sharing feedback on common customer friction points and workflow gaps.

Job Title :  Area Sales Executive

Location : Chennai, Tamil Nadu

Experience 2-5 years

Mode: Onsite,Full time

Role Overview

We are looking for dynamic and result-driven sales professionals to join our team in Chennai. The role involves promoting and selling medical devices while building strong relationships with healthcare professionals and institutions.

Key Responsibilities

• Promote and sell medical devices to hospitals, clinics, and healthcare professionals
• Build and maintain strong relationships with doctors, procurement teams, and stakeholders
• Identify new business opportunities and expand market presence
• Conduct regular field visits and follow up on leads
• Achieve sales targets and contribute to overall business growth
• Provide market feedback and track competitor activities

Must have

• Experience or exposure to sales (Healthcare preferred)
• Eagerness to learn and grow in the medical sales field
• Good communication and interpersonal skills