Bug Tracking Jobs in Noida

JOB Title: QA ENGINEER & TECHNICAL SUPPORT

Location: Noida, Sector 63 (On-site)

Experience: 2–4 years

Employment Type: Full-time

Job Summary

We are seeking a versatile and highly skilled individual to join our team as a QA Engineer and Technical Support professional. This role combines technical expertise in software quality assurance, particularly automation testing, with strong client-facing and project coordination abilities. The successful candidate will help ensure the quality of our software applications while serving as a primary contact for clients, managing their needs, and facilitating effective communication between clients and development teams.

Key Responsibilities

Software Quality Assurance and Automation

• Develop and enforce a robust automated software quality engineering strategy, including practices and processes that ensure consistent application quality.

• Design, develop, and maintain automated test scripts and frameworks, collaborating closely with project and business teams to improve system effectiveness and efficiency.

• Lead and manage project quality through effective quality engineering practices, ensuring deliverables meet agreed timelines, cost expectations, and quality standards.

• Provide hands-on leadership throughout the QA lifecycle, supporting both manual and automated testing in an Agile environment.

• Estimate testing effort for low- and medium-complexity applications and maintain a comprehensive test coverage matrix.

• Define automation test strategies and test plans for different applications, taking business needs and return on investment (ROI) into account.

• Identify appropriate device coverage for applications.

Client and Technical Support

• Serve as the first point of contact for customer concerns related to technical issues, advocate for customers, and communicate their needs to internal developers.

• Respond to and resolve technical inquiries promptly in accordance with established service-level agreement (SLA) guidelines.

• Stay aware of customer business priorities and key events, providing proactive issue-status updates to relevant stakeholders.

• Record and document customer issues according to established processes; troubleshoot and qualify cases before escalating them to developers.

• Troubleshoot implementation problems and investigate complex issues that require in-depth evaluation and problem-solving skills.

• Collaborate with internal teams to learn new concepts, resolve complex issues, and occasionally lead knowledge-sharing sessions.

• Reproduce customer-reported issues using available documentation, knowledge bases, community resources, and peer support.

Team Leadership and Collaboration

• Guide and oversee a small team of 3–6 people throughout the software development life cycle (SDLC), from test-case creation through test closure.

• Demonstrate expertise in defect management, including defining and improving defect documentation and the TAR lifecycle process.

• Ensure the team follows established defect-management and other quality processes.

• Mentor and coach team members to support their professional growth.

• Collaborate with development teams to explain client issues and help identify actionable solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology (IT), or a related field.

• Proficiency in both manual testing and hands-on automated testing.

• Experience with Agile/Scrum and Waterfall software development life cycle methodologies.

• 2–4 years of well-rounded quality assurance testing experience.

• At least 1 year of technical support or technical consulting experience.

• Strong organizational skills, with the ability to multitask and prioritize requirements.

• Excellent written and verbal communication skills and the ability to collaborate effectively with cross-functional teams.

• Preferred: At least 1 year of experience using AI tools.