Branch Operations Jobs in Ahmedabad

Job Title: Head of DMC Operations – B2B Holidays

Department: Operations – DMC

Location: Mumbai

Reporting To: Director

About Eagle Crest Holidays

Eagle Crest Holidays is a leading B2B destination management specialist delivering

curated FIT and group travel solutions to travel partners. With a strong focus on service

reliability, supplier excellence, and seamless on-ground execution, we enable our

partners to scale their holiday business with confidence.

Role Overview

The Head of DMC Operations will lead and own the entire operations function across

destinations, ensuring scalable, efficient, and high-quality delivery of all B2B holiday

services. This role goes beyond execution — it requires strategic leadership in process

excellence, supplier ecosystem development, team building, and service innovation.

The incumbent will be responsible for driving operational efficiency, improving partner

experience, optimizing costs, and building a future-ready operations framework to

support business growth.

Key Responsibilities

1. Strategic Leadership & Operations Ownership

• Own end-to-end DMC operations across FIT, GIT, and series departures globally.

• Define and execute the operations strategy aligned with business growth targets.

• Build scalable systems and processes to support multi-destination expansion.

• Act as the central decision-maker for all operational escalations and risk

management.

2. Team Leadership & Capability Building

• Lead, structure, and scale the operations team across geographies and

destinations.

• Hire, mentor, and develop second-line leadership (team leads, assistant

managers).

• Drive a high-performance, accountability-driven culture with clear KPIs.

• Ensure continuous training on destinations, systems, and service excellence.

3. Service Excellence & Customer Experience

• Define service standards and ensure consistent delivery across all bookings.

• Own key B2B partner experience and satisfaction metrics (CSAT, repeat

business).

• Oversee handling of high-impact escalations and critical live tour issues.

• Build proactive service recovery frameworks to enhance partner trust.

4. Supplier Strategy & Ecosystem Management

• Develop and strengthen strategic relationships with global DMC partners, hotels,

transporters, and ground handlers.

• Collaborate with contracting/product teams to optimize rates, allocations, and

availability.

• Establish supplier performance frameworks, SLAs, and quality benchmarks.

• Drive cost optimization without compromising service quality.

5. Process Excellence, Automation & SOP Governance

• Design, implement, and continuously improve SOPs across the operations

lifecycle.

• Drive automation and digitization through CRM, B2B platforms, and workflow

tools.

• Reduce manual errors, improve turnaround times, and enhance operational

efficiency.

• Standardize operations across destinations for consistency and scalability.

6. Commercial & Financial Oversight

• Partner with finance and product teams on margins, cost controls, and

profitability.

• Oversee dispute resolution related to cancellations, refunds, and supplier

claims.

• Monitor operational costs, leakages, and inefficiencies.

• Contribute to pricing strategy through operational insights.

7. Cross-Functional Collaboration

• Work closely with B2B sales to improve conversion through operational

confidence.

• Align with product and contracting teams on destination readiness and supply

gaps.

• Support business expansion into new destinations with operational feasibility

inputs.

8. MIS, Analytics & Governance

• Drive data-led decision-making through detailed MIS and dashboards.

• Monitor KPIs such as TAT, booking accuracy, issue rates, cost per booking, and

partner satisfaction.

• Identify trends, risks, and improvement opportunities proactively.

• Present periodic reviews to leadership with actionable insights.

Skills & Competencies

• Strong leadership with strategic and execution balance

• Deep understanding of global DMC operations and supplier ecosystems

• Excellent problem-solving and crisis management ability

• Commercial acumen with cost and margin awareness

• High process orientation with a focus on scalability and automation

• Strong stakeholder management across internal and external teams

Qualifications & Experience

• Graduate in Tourism, Hospitality, or related field (MBA preferred)

• 8–15 years of experience in DMC / tour operations

• Minimum 3–5 years in a leadership role managing large operations teams

• Strong experience in B2B outbound/inbound operations with Indian travel agents

• Proven track record of scaling operations and improving service metrics

What Eagle Crest Holidays Offers

• Leadership ownership of a growing DMC business

• Opportunity to build and scale multi-destination operations

• High visibility role working closely with senior leadership

• Fast-track growth into regional or business leadership roles

Job Summary

This is a virtual assistant position. We are looking for remote professionals from an Executive Assistance background who can provide invaluable administrative support to US-based businesses. This multifaceted role involves managing operational and back-office tasks. Effective communication skills are essential as you will often serve as the main point of contact, managing correspondence and addressing inquiries. You will play a pivotal role in time management by conducting research and assisting in project management tasks. Your organizational prowess, attention to detail, and adaptability will enable you to navigate a dynamic work environment, prioritizing tasks and meeting deadlines. With a proactive approach, you will anticipate needs, maintain confidentiality, and contribute to the overall operational efficiency of the organization you support.

Responsibilities

• Administrative/Executive Assistance: Manage and maintain executives' schedules, handle emails and messages, and prepare documents, reports, and presentations.
• Excel and MIS Reporting: Utilize advanced Excel skills to generate insightful MIS reports, prepare spreadsheets, and dashboards providing key stakeholders with accurate data-driven insights for informed decision-making.
• Handle Business Operations: Drive seamless business operations by overseeing and optimizing key processes, fostering cross-functional collaboration, and implementing efficiency-enhancing initiatives to achieve organizational objectives.
• Project Management: Oversee project planning, execution, and tracking to ensure timely delivery and alignment with business goals; coordinate cross-functional teams, manage project timelines, and mitigate risks to drive successful project outcomes.
• Data Management: Perform accurate data entry, maintain organized records, and manage file systems to ensure easy retrieval and secure storage of important information.
• Research: Conduct online research to gather relevant data and information and prepare summaries and reports to support decision-making.
• Vendor Management: Manage communication, documents, and invoices; process and track orders and take care of compliance and vendor contracts.

Qualifications

• Minimum 3 years of full-time corporate work experience
• Exceptional written and verbal communication skills.
• Bachelor's/ Master’s degree
• Advanced proficiency in Excel/Google Sheets (formulas, pivot tables, data visualization).
• Excellent time management and organizational abilities.
• Demonstrated ability to identify and resolve issues proactively.
• A team player who can collaborate effectively with colleagues at all levels.
• Ability to prioritize tasks and work independently in a remote setting.
• Prior experience in US healthcare (insurance, billing, or administration) is a plus.

Schedule (US Shifts Only)

• Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday
• Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday

Logistical Requirements

• Quiet and brightly illuminated work environment
• Laptop with Minimum 8GB RAM, I5 8th gen processor
• 720P Webcam and Headset
• A reliable ISP with a minimum speed of 100 Mbps
• Smartphone

We are seeking an Operations Executive – PMS & Excel to support and streamline Performance Management System (PMS) operations while ensuring data accuracy, process efficiency, and seamless execution of employee performance cycles. This role is responsible for managing employee performance data, maintaining PMS and HRMS records, generating MIS reports, and coordinating with HR, business teams, and stakeholders to ensure smooth performance management processes.

As an Operations Executive, you will manage day-to-day PMS operations, coordinate appraisal cycles, maintain employee performance records, prepare performance dashboards and reports, conduct data validation and quality checks, and support compliance activities. The ideal candidate will have strong expertise in Microsoft Excel, HR Operations, Performance Management Systems (PMS), and data management, with a process-driven approach and a keen eye for accuracy.

Key Responsibilities

• Manage daily operations of the Employee Performance Management System (PMS), including data entry, validation, and system updates.
• Coordinate annual, mid-year, and monthly performance cycles, ensuring timely execution of each stage.
• Prepare, analyze, and maintain MIS reports using Microsoft Excel and PMS tools.
• Maintain employee performance records, goal sheets, competency ratings, and related documentation.
• Conduct data validation and reconcile employee data across PMS, HRMS, and other systems.
• Collaborate with HRBPs, Managers, and Department Heads to resolve performance data and workflow discrepancies.
• Generate performance dashboards, appraisal summaries, rating sheets, and evaluation reports.
• Support audits, compliance processes, and ensure accuracy of performance-related data.
• Identify opportunities to improve PMS workflows, operational efficiency, and automation.
• Maintain logs, trackers, and documentation for all PMS operational activities.
• Ensure adherence to internal controls, HR policies, and standard operating procedures (SOPs).

Experience Required

Must Have

• Minimum 4 years of experience in HR Operations, Data Management, or Back-office Operations, preferably in Performance Management Systems (PMS), HRMS, or HR Operations.
• Hands-on experience with Employee Performance Management Systems or similar HR software.
• Advanced proficiency in Microsoft Excel, including VLOOKUP, Pivot Tables, Charts, Conditional Formatting, and basic Macros.
• Experience in Data Validation, HR Reporting, and Operational Process Management.
• Strong communication, coordination, and analytical skills.

Preferred

• Understanding of Goal Setting, Competency Mapping, and Employee Data Management.
• Experience with Power Query, Power Pivot, or automation tools.
• Exposure to Workflow Management Tools, PMS Dashboards, or Ticketing Systems.

Skills Required

Must Have

• Strong analytical skills with high accuracy and attention to detail.
• Effective coordination skills with the ability to work across HR, Admin, and Business Operations.
• Strong problem-solving and time management skills.
• Ability to follow operational processes, internal controls, and process guidelines.

Education & Qualification

• Bachelor's Degree in Commerce, Business Administration, Human Resources, or a related field.

Job Title: Operations & Customer Experience Manager

Location: Gurugram

Job Type: Full-time

Role Overview

We are looking for a highly organized and data-driven Operations & Customer Experience Manager to oversee last-mile logistics and customer support operations. The ideal candidate will ensure seamless delivery and pickup processes, resolve customer escalations, improve operational efficiency, and collaborate with cross-functional teams to deliver an exceptional customer experience.

Key Responsibilities

• Monitor daily operations, including dispatch, deliveries, and pickups.
• Manage customer complaints (FIRs) and ensure timely resolution.
• Track operational metrics and analyze reports to identify process improvements.
• Handle high-priority customer escalations and consumer complaints.
• Lead and coach the customer support team, ensuring productivity and service quality.
• Coordinate with Warehouse, Tech, Finance, and Marketing teams to resolve operational issues.
• Maintain operational discipline by monitoring attendance, reporting, and performance.
• Drive process improvements to reduce recurring issues and enhance customer satisfaction.

Required Skills & Qualifications

• 4–8 years of experience in Operations, Customer Experience, or Logistics.
• Strong analytical and reporting skills.
• Experience handling customer escalations and service recovery.
• Excellent cross-functional coordination and leadership abilities.
• Strong problem-solving and decision-making skills.
• Proficiency in Excel and CRM/Operations management tools.
• Excellent communication and stakeholder management skills.

1. Assist clients with the visa application process and provide clear guidance throughout the journey.
2. Process visa applications and ensure timely submission of required documents to embassies.
3. Leverage AI (Gemini) to create customized Cover Letters and Travel Itineraries that meet strict embassy standards.
4. Ensure error-free filling of online and offline visa application forms with precision and accuracy.
5. Liaise with embassies for updates, status checks, and specific requirements.
6. Use AI to summarize lengthy embassy PDF guidelines into practical team checklists and streamline internal processes.
7. Stay updated on visa regulations, immigration policies, and 2026 rule changes across countries (Schengen, US, UK, etc.).
8. Manage and organize client documentation both physically and digitally, maintaining confidentiality.
9. Provide excellent customer support and clear communication throughout the entire visa process.

Required Skills

1. Good communication skills
2. Must be a good team player
3. Flexible mindset and quick adaptation to new AI tools
4. Excellent communication, research, and organizational skills

1. Assist clients with the visa application process and provide clear guidance throughout the journey.
2. Process visa applications and ensure timely submission of required documents to embassies.
3. Leverage AI (Gemini) to create customized Cover Letters and Travel Itineraries that meet strict embassy standards.
4. Ensure error-free filling of online and offline visa application forms with precision and accuracy.
5. Liaise with embassies for updates, status checks, and specific requirements.
6. Use AI to summarize lengthy embassy PDF guidelines into practical team checklists and streamline internal processes.
7. Stay updated on visa regulations, immigration policies, and 2026 rule changes across countries (Schengen, US, UK, etc.).
8. Manage and organize client documentation both physically and digitally, maintaining confidentiality.
9. Provide excellent customer support and clear communication throughout the entire visa process.

Required Skills

1. Good communication skills
2. Must be a good team player
3. Flexible mindset and quick adaptation to new AI tools
4. Excellent communication, research, and organizational skills

Job Description : Warehouse operations Executive

Industry: Furniture & Appliance Rental / E-commerce

Experience: 2-4 Years

Salary: As per company standards

Job Summary

We are looking for a proactive and customer-focused Warehouse Operations Executive to manage warehouse operations, customer coordination, deliveries, pickups, and recovery-related activities. The ideal candidate should possess good communication skills, basic Excel knowledge, and the ability to coordinate effectively with internal teams while ensuring smooth day-to-day operations.

Key Responsibilities

• Handle customer queries through inbound and outbound calls, emails, and follow-ups.
• Coordinate delivery, pickup, recovery, and default-related operational activities.
• Maintain operational MIS, records, and reports using MS Excel.
• Coordinate with Operations, Finance, and other internal teams to ensure seamless execution.
• Draft and manage operational email communications and templates.
• Ensure timely follow-up with customers and internal stakeholders.
• Support warehouse operations and maintain accurate documentation.
• Update data, track operational activities, and ensure process compliance.
• 
  

Requirements

• Graduate in any discipline.
• 2-4 years of experience in Operations, Customer Support, Warehouse Coordination, Backend Operations, or a similar role.
• Good verbal and written communication skills.
• Basic knowledge of MS Excel and data entry.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment.
• Comfortable working from warehouse locations.
• Flexible to work rotational shifts and weekends.

Working Schedule

• 9-hour shift
• Saturday and Sunday working (weekly off on weekdays)

Job Title: Senior Executive Ticketing Operations–

Travel Consultant

Industry: Travel & Tourism only

Experience: 2–4 Years

Location: Malad, Mumbai (Work from Office)

Job Description:

We are hiring a Ticketing Operations (Travel Consultant) with hands-on experience in

flight bookings, reissues, refunds, and fare rules. The role requires strong knowledge of

GDS systems and airline procedures, supporting both B2B and B2C ticketing

operations.

Key Responsibilities:

• Handle group booking requests from B2B partners (travel agents, corporates,

etc.)

• Provide best fare quotes, negotiate group rates with airlines

• Issue tickets, handle reissuance, cancellations, and refunds

• Coordinate with airline representatives for seat blocks, PNRs, and confirmations

• Manage end-to-end group travel itineraries, including pre- and post-sales

support

• Maintain relationships with airline partners and B2B clients

• Keep updated with airline policies, group fare trends, and industry regulations

• Generate and share reports on group booking performance and pipeline

Required Skills & Qualifications:

• 2–3 years of experience in travel consulting with focus on group bookings (B2B)

• 2 -3 years of hands-on experience of GDS systems -Amadeus, Galileo, Sabre

• Excellent communication and negotiation skills

• Ability to handle multiple group requests and tight deadlines

• Strong attention to detail and customer service orientation

1.Conduct employee induction and support employee engagement activities.

2.Handle recruitment activities including screening, coordination, and onboarding

3.Carrying out induction program for new joiners.

4.On board joining documentation and formalities.

5.Prepare and issue HR letters such as Offer Letters, Appointment Letters,

Service,Bonds, and Confirmation Letters.

6.Handling the recruitment MIS

JOB TITLE: Sales Manager – Data Center Operators

LOCATION: Mumbai

EXPERIENCE: 6–12 Years

ROLE SUMMARY

We are hiring a Sales Manager to drive business exclusively with Data Center Operators, including colocation, hyperscale, and wholesale data centers. The role focuses on building strong relationships and closing high-value deals in the data center ecosystem.

KEY RESPONSIBILITIES

• Manage and grow relationships with Data Center Operators

• Identify opportunities related to expansions and new builds

• Drive full sales lifecycle including RFPs, negotiations, and closure

• Engage with senior decision-makers and influencers

• Track market trends and competitor activities

• Achieve quarterly and annual sales targets

REQUIRED SKILLS & EXPERIENCE

• Mandatory experience selling to Data Center Operators

• Strong understanding of data center ecosystem

• Proven ability to close large and consultative deals

• Excellent communication and negotiation skills

PREFERRED BACKGROUND

• Data Centers / Colocation / Hyperscale

• IT Infrastructure / Power / Cooling / Connectivity