Position: Yardi Functional ConsultantLocation: Mumbai, IndiaExperience: 3–5 YearsEmployment Type: Full-TimeShift: Flexible to work in Global Shifts (US/EMEA/APAC) About ustechsofya is a trusted partner in real estate technology solutions, helping organizations optimize operations through effective use of Yardi software and modern IT solutions. As a Great Place to Work Certified organization, we foster a collaborative, growth-oriented environment where innovation, ownership, and continuous learning thrive.We are looking for passionate Yardi professionals who enjoy solving client challenges, delivering exceptional support, and working in a dynamic global environment. Role OverviewAs a Yardi Functional Consultant, you will serve as a trusted advisor to clients, providing functional support, troubleshooting, business process guidance, and solution recommendations across various Yardi modules. You will work closely with global clients, understand their business requirements, resolve issues, and help maximize the value of their Yardi investment. Key ResponsibilitiesClient Support &amp; Advisory<ul><li>Provide functional support to Yardi clients across Residential, Commercial, and Retail property management operations.</li><li>Analyze client issues, troubleshoot problems, and provide timely resolutions.</li><li>Act as the primary point of contact for assigned clients and maintain strong client relationships.</li><li>Understand client business processes and recommend best practices within Yardi.</li></ul>Helpdesk &amp; Ticket Management<ul><li>Manage support tickets through helpdesk systems and ensure SLA compliance.</li><li>Prioritize incidents, service requests, enhancements, and change requests.</li><li>Perform root cause analysis and document resolutions.</li><li>Escalate complex issues appropriately while maintaining ownership until closure.</li></ul>Functional Consulting<ul><li>Gather and analyze business requirements from clients.</li><li>Configure and support Yardi modules based on business needs.</li><li>Conduct gap analysis and recommend process improvements.</li><li>Assist clients with system optimization and adoption initiatives.</li></ul>User Training &amp; Documentation<ul><li>Conduct user training sessions and knowledge-sharing workshops.</li><li>Prepare user guides, SOPs, process documents, and solution documentation.</li><li>Support User Acceptance Testing (UAT) and deployment activities.</li></ul>Collaboration<ul><li>Work closely with technical consultants, project managers, and client stakeholders.</li><li>Coordinate with global teams to ensure seamless service delivery.</li><li>Participate in continuous improvement and process automation initiatives.</li></ul> Required Skills &amp; ExperienceFunctional Expertise<ul><li>3–5 years of experience working with Yardi applications.</li><li>Strong understanding of:</li><li>Residential Property Management</li><li>Commercial Property Management</li><li>Retail Property Management</li><li>Experience supporting property management operations, leasing, tenant management, maintenance, and financial processes.</li></ul>Support Experience<ul><li>Experience in client-facing support roles.</li><li>Strong helpdesk/ticketing support experience.</li><li>Ability to troubleshoot and resolve functional issues independently.</li><li>Experience working within defined SLAs and support frameworks.</li></ul>Communication Skills<ul><li>Excellent verbal and written English communication.</li><li>Ability to interact confidently with international clients and senior stakeholders.</li><li>Strong presentation and documentation skills.</li></ul> Technical Awareness<ul><li>Understanding of Yardi Voyager workflows and configurations.</li><li>Familiarity with SQL, reporting tools, Power BI, or Yardi Reporting is an advantage.</li><li>Exposure to Yardi ancillary products is desirable.</li></ul> Preferred Qualifications<ul><li>Experience with Yardi Voyager modules.</li><li>Exposure to Yardi Elevate, VendorCafe, CommercialCafe, ResidentialCafe, Maintenance IQ, or related products.</li><li>Understanding of real estate accounting and property management processes.</li><li>Experience supporting clients in North America, EMEA, or APAC regions.</li></ul> What We Are Looking For✔ Client-first mindset✔ Strong problem-solving skills✔ Ownership and accountability✔ Ability to work independently and collaboratively✔ Adaptability to a fast-paced consulting environment✔ Willingness to work in rotational/global shifts Why Join Us?<ul><li>Work with leading global real estate organizations.</li><li>Exposure to cutting-edge PropTech, AI, and Business Intelligence solutions.</li><li>Accelerated learning and career growth opportunities.</li><li>Collaborative and innovation-driven culture.</li><li>Opportunity to become a trusted Yardi domain expert.</li></ul> If you are passionate about Yardi, client success, and solving real-world business challenges, we'd love to hear from you.