Agency Experience Jobs in Okhla Phase I

Role Overview

We are looking for a highly driven and detail-oriented Accounts & Finance professional with

5+ years of experience in bookkeeping, financial reporting, and business finance. The role

requires strong ownership of accounting processes along with analytical capabilities to support

profitability analysis, forecasting, and financial decision-making in a dynamic start-up

environment.

Key Responsibilities

1. Financial Reporting & MIS

● Prepare and present monthly MIS reports with key financial indicators (revenue, costs,

margins, variance analysis).

● Analyze financial performance and provide actionable insights to management.

● Track budget vs actuals and highlight deviations.

2. Forecasting & Business Analysis

● Prepare revenue and cost forecasts based on ongoing and upcoming projects.

● Conduct project profitability and business segment profitability analysis.

● Support management in financial planning and decision-making.

3. Accounting & Bookkeeping

● Manage end-to-end bookkeeping activities including journal entries, ledgers, and

reconciliations.

● Ensure strong control over Accounts Receivable (AR) and Accounts Payable (AP)

processes.

● Perform periodic reconciliations (bank, vendor, customer) and resolve discrepancies.

4. Billing & Working Capital Management

● Oversee client billing cycles and ensure accuracy in invoicing.

● Monitor receivables and drive timely collections.

● Manage vendor payments and optimize working capital.

5. Compliance & Taxation

● Ensure timely and accurate GST and TDS compliances including returns and

reconciliations.

● Maintain proper documentation for statutory requirements.

6. Process Improvement & Cost Control

● Identify gaps in existing financial processes and implement efficient business controls.

● Drive initiatives for cost optimization and revenue leakage prevention.

● Strengthen internal controls and standard operating procedures (SOPs).

7. Audit & Stakeholder Management

● Assist in statutory audits and tax audits, ensuring timely closure.

● Liaise with internal teams (sales, operations) and external stakeholders (auditors,

consultants, vendors).

● Provide financial data and insights as required by management.

Required Qualifications

● Bachelor’s degree in Commerce / Finance (B.Com); CA Inter / CMA Inter preferred.

● 3–4 years of relevant Agency experience in accounting, MIS, and financial reporting.

● Strong knowledge of Indian taxation (GST & TDS).

● Proficiency in MS Excel (advanced level preferred).

● Experience with accounting tools like Tally / Zoho Books (preferred)

Key Skills & Competencies

● Strong analytical and problem-solving skills.

● High attention to detail and ownership mindset.

● Ability to work in a fast-paced, evolving start-up environment.

● Good communication and stakeholder management skills.

● Process-driven with a focus on efficiency and control.

Job Title: Operations & Customer Experience Manager

Location: Gurugram

Job Type: Full-time

Role Overview

We are looking for a highly organized and data-driven Operations & Customer Experience Manager to oversee last-mile logistics and customer support operations. The ideal candidate will ensure seamless delivery and pickup processes, resolve customer escalations, improve operational efficiency, and collaborate with cross-functional teams to deliver an exceptional customer experience.

Key Responsibilities

• Monitor daily operations, including dispatch, deliveries, and pickups.
• Manage customer complaints (FIRs) and ensure timely resolution.
• Track operational metrics and analyze reports to identify process improvements.
• Handle high-priority customer escalations and consumer complaints.
• Lead and coach the customer support team, ensuring productivity and service quality.
• Coordinate with Warehouse, Tech, Finance, and Marketing teams to resolve operational issues.
• Maintain operational discipline by monitoring attendance, reporting, and performance.
• Drive process improvements to reduce recurring issues and enhance customer satisfaction.

Required Skills & Qualifications

• 4–8 years of experience in Operations, Customer Experience, or Logistics.
• Strong analytical and reporting skills.
• Experience handling customer escalations and service recovery.
• Excellent cross-functional coordination and leadership abilities.
• Strong problem-solving and decision-making skills.
• Proficiency in Excel and CRM/Operations management tools.
• Excellent communication and stakeholder management skills.

We're hiring an AI Prompt & Agent Developer to own behavioral slice(s) of our voice agents. That behavior splits into two categories: behavior shared across every deployment, and behavior specific to a subset of deployments. You're someone who actually enjoys looking at the data, because the data informs everything else. You'll write prompts, design subagent architectures, build evals, and push automation rates up one small, measurable win at a time.

Responsibilities

• Write and maintain the prompts that run in production. Intent classification, information extraction, availability negotiation, closing phrases, insurance verification flows, objection handling, edge-case recovery. You own behavior that touches every customer call.
• Ship iteratively against real call data. Every morning, you'll listen to failed calls from yesterday. Every afternoon, you'll deploy a fix. You’ll be using and helping to develop dashboards, call review tooling, and automated agents to accelerate the work.
• Build evaluation harnesses. You'll develop offline eval sets, run automated prompt optimization (we use GEPA-style approaches), and establish the test suites that let us ship changes without breaking live deployments.
• Human-in-the-loop onboarding. New customers come online constantly. You'll work with and iterate on our internal AI agents that translate a practice's intake form, their scheduling rules, and their quirks into an agent configuration. Every week, you'll be designing new evaluation metrics for these customers and helping to improve existing ones.
• QA and continuous improvement. You'll simulate real-world customer scenarios, measure outcomes, and monitor production agent performance so you can catch drift early and fix it fast.

What we're looking for

• You've shipped prompts that broke production. Doesn't matter if it was at OpenAI, a chatbot startup, a research lab, or your own project. What matters is that you've felt the specific pain of a prompt that worked beautifully in dev and broke the second it hit real users.
• You're meticulous and careful. Looking at data for long stretches energizes you, as long as there's a signal. You stay organized when five things are in flight. We deploy multiple times a day, and we also run healthcare workflows where a bad change costs real money for real practices. You know the difference between moving fast and breaking things.
• Writing sensibility. The best prompt engineers are good writers. You notice register, rhythm, and word choice. You can tell why "Hello, cornerside dental? This is Ava, how can I help you out today? sounds warmer than "Hello, Cornerside Dental, this is Ava. How can I help you out today" out of a TTS.
• Analytical and empirical. You are relentlessly data-driven. Before you make changes, you proactively run experiments and measure. You don't ship because "I think this is better." You justify a change with "this moved booking rate from 78.2% to 81.4% on n=412 calls."
• Comfort with code. You don't need to be a senior engineer, but you should read Python fluently and TypeScript comfortably, and you can get almost any coding task done by pairing with modern AI coding tools.