Agency Experience Jobs in Okhla Phase I

Job Title : Senior Manager – Finance (Accounts & Finance)

Location: Okhla Phase I, New Delhi

Work Mode: Full-Time | Work From Office

Experience: 5+ Years

Role Overview

We are looking for a driven and detail-oriented Senior Manager – Finance (Accounts & Finance) to own the company's finance and accounting function while working closely with the Founders and Co-Founders on financial planning, business decisions, profitability, and finance policies.

This is a senior, high-ownership role requiring a combination of accounting expertise, FP&A, business analysis, and commercial understanding.

Key Responsibilities

• Own end-to-end accounting, bookkeeping, reconciliations, AR, AP, billing, and collections.
• Prepare and present monthly MIS, P&L, cash-flow reports, budget vs. actuals, and variance analysis.
• Lead budgeting, forecasting, financial planning, and cash-flow management.
• Conduct project-wise and business-segment profitability analysis.
• Provide financial insights and recommendations to Founders and Co-Founders for business decision-making.
• Support leadership in pricing, cost control, investments, resource planning, and commercial decisions.
• Develop and implement financial policies, controls, approval processes, and SOPs.
• Identify cost optimization opportunities and revenue leakages.
• Ensure timely GST, TDS, statutory compliance, audits, and tax reconciliations.
• Work closely with Sales, Operations, and other teams to improve financial processes and controls.
• Manage relationships with auditors, tax consultants, vendors, and other financial stakeholders.
• Build a scalable and process-driven finance function as the business grows.

Required Experience & Qualifications

• 5+ years of experience in Accounts & Finance / FP&A / Business Finance.
• Mandatory: Prior experience working in a Digital Advertising / Digital Marketing Agency.
• Strong understanding of agency/project-based business models, project profitability, billing, revenue recognition, and margins.
• Strong knowledge of Indian accounting, GST and TDS.
• Advanced MS Excel skills; experience with Tally / Zoho Books preferred.
• B.Com / Finance degree; CA Inter / CMA Inter preferred.
• Experience working directly with Founders / CXOs in a fast-paced start-up or agency environment.

What We’re Looking For

• Strong ownership and attention to detail.
• Excellent analytical and commercial thinking.
• Ability to translate financial data into business insights and decisions.
• Strong communication and stakeholder management skills.
• Ability to work independently and take ownership of the finance function.
• A strategic finance mindset, beyond routine accounting.

We're hiring an AI Prompt & Agent Developer to own behavioral slice(s) of our voice agents. That behavior splits into two categories: behavior shared across every deployment, and behavior specific to a subset of deployments. You're someone who actually enjoys looking at the data, because the data informs everything else. You'll write prompts, design subagent architectures, build evals, and push automation rates up one small, measurable win at a time.

Responsibilities

• Write and maintain the prompts that run in production. Intent classification, information extraction, availability negotiation, closing phrases, insurance verification flows, objection handling, edge-case recovery. You own behavior that touches every customer call.
• Ship iteratively against real call data. Every morning, you'll listen to failed calls from yesterday. Every afternoon, you'll deploy a fix. You’ll be using and helping to develop dashboards, call review tooling, and automated agents to accelerate the work.
• Build evaluation harnesses. You'll develop offline eval sets, run automated prompt optimization (we use GEPA-style approaches), and establish the test suites that let us ship changes without breaking live deployments.
• Human-in-the-loop onboarding. New customers come online constantly. You'll work with and iterate on our internal AI agents that translate a practice's intake form, their scheduling rules, and their quirks into an agent configuration. Every week, you'll be designing new evaluation metrics for these customers and helping to improve existing ones.
• QA and continuous improvement. You'll simulate real-world customer scenarios, measure outcomes, and monitor production agent performance so you can catch drift early and fix it fast.

What we're looking for

• You've shipped prompts that broke production. Doesn't matter if it was at OpenAI, a chatbot startup, a research lab, or your own project. What matters is that you've felt the specific pain of a prompt that worked beautifully in dev and broke the second it hit real users.
• You're meticulous and careful. Looking at data for long stretches energizes you, as long as there's a signal. You stay organized when five things are in flight. We deploy multiple times a day, and we also run healthcare workflows where a bad change costs real money for real practices. You know the difference between moving fast and breaking things.
• Writing sensibility. The best prompt engineers are good writers. You notice register, rhythm, and word choice. You can tell why "Hello, cornerside dental? This is Ava, how can I help you out today? sounds warmer than "Hello, Cornerside Dental, this is Ava. How can I help you out today" out of a TTS.
• Analytical and empirical. You are relentlessly data-driven. Before you make changes, you proactively run experiments and measure. You don't ship because "I think this is better." You justify a change with "this moved booking rate from 78.2% to 81.4% on n=412 calls."
• Comfort with code. You don't need to be a senior engineer, but you should read Python fluently and TypeScript comfortably, and you can get almost any coding task done by pairing with modern AI coding tools.