Roles and Responsibilities

• Provide remote customer support by responding to inquiries via phone, email, chat, or ticketing systems.
• Deliver accurate, courteous assistance while maintaining a professional customer experience.
• Listen actively to customer concerns to identify needs, clarify details, and resolve issues efficiently.
• Enter and update customer information in internal systems to ensure records remain current and complete.
• Follow established support procedures, escalation paths, and service-level expectations.
• Manage multiple conversations and tasks while meeting productivity and quality goals.
• Document interactions clearly, including troubleshooting steps, outcomes, and next actions.
• Collaborate with internal teams to escalate complex cases and ensure timely follow-through.
• Continuously improve service effectiveness by applying feedback and refining processes.

Required Qualifications

• Strong background in customer support or client-facing roles with proven problem-solving ability.
• Excellent communication skills with the ability to ask clear questions and confirm understanding.
• Demonstrated ability to accurately enter and maintain data in CRM or ticketing platforms.
• Comfort working remotely, including reliable internet access and a quiet workspace.
• Ability to manage time effectively, prioritize requests, and meet performance metrics.
• Strong attention to detail to ensure correct information is captured and shared with customers.
• High level of professionalism, empathy, and consistency in customer interactions.
• Ability to learn new tools, systems, and support workflows quickly.

Key Responsibilities

• Handle incoming customer inquiries promptly and resolve routine issues during first contact when possible.
• Verify customer information, review order or account details, and provide appropriate updates.
• Maintain accurate logs of customer interactions, outcomes, and follow-up requirements.
• Update account notes and related fields in internal systems to support reporting and future service needs.
• Escalate unresolved or high-impact cases to the appropriate team with complete context and notes.
• Support customers through troubleshooting steps using knowledge base resources and internal documentation.
• Coordinate with other departments to ensure accurate resolutions and timely communication.
• Meet or exceed quality and turnaround expectations for response times and case management.
• Adhere to compliance and data-handling guidelines while working with sensitive customer information.

About Anderson RV Sales and Rentals

Anderson RV Sales and Rentals is a customer-focused RV dealership based in Anderson, California, serving RV enthusiasts across the region with new and pre-owned sales, rentals, service, parts, and financing. Our team is built on friendly, experienced staff who go beyond expectations to create long-term relationships with every customer we serve. As we expand our support operations, we are hiring remote Customer Service Representatives based in Canada to help us deliver the same personalized experience to a growing customer base.

Position Summary

The Customer Service Representative is the first point of contact for prospective and existing customers. You will handle inbound inquiries about RV sales, rentals, service appointments, and parts orders, resolve customer concerns, and coordinate with our sales, service, and rental teams to ensure every customer feels supported from first call through post-sale follow-up. This is a fully remote role open to candidates located anywhere in Canada.

Key Responsibilities

• Respond to inbound customer inquiries by phone, email, live chat, and web forms in a professional, friendly, and timely manner.
• Answer questions about RV inventory, rental availability, pricing, financing options, service scheduling, and parts.
• Book, modify, and confirm RV rental reservations and service appointments in the dealership management system.
• Follow up on sales leads and hand off qualified prospects to the appropriate sales representative.
• Resolve customer complaints and issues by identifying the problem, offering solutions, and escalating to the right department when needed.
• Maintain accurate customer records, notes, and communication history in the CRM.
• Coordinate with service, parts, sales, and finance teams to keep customers informed on the status of their requests.
• Process rental payments, refunds, and deposits following company policy.
• Contribute to customer satisfaction surveys, follow-up outreach, and retention campaigns.
• Meet or exceed individual and team KPIs for response time, resolution rate, and customer satisfaction (CSAT).

Requirements

Must Have

• Legally authorized to work in Canada (Canadian citizen, permanent resident, or valid work permit).
• 1–3 years of customer service, contact centre, or front-desk experience.
• Excellent verbal and written English communication skills.
• Strong computer literacy and comfort with CRM systems, email, video conferencing, and Microsoft Office / Google Workspace.
• Reliable high-speed internet connection (minimum 50 Mbps download / 10 Mbps upload) and a quiet, dedicated home workspace.
• Availability to work standard Pacific Time business hours, including some Saturdays on a rotating basis.
• High school diploma or equivalent (GED).

Nice to Have

• Prior experience in RV, automotive, powersports, marine, or dealership environments.
• Familiarity with dealership management software (e.g., IDS, Dealertrack, Motility) or reservation platforms.
• Bilingual (English / French) is an asset.
• Post-secondary education in business, hospitality, tourism, or a related field.

Home Office Requirements

• Personal computer or laptop meeting modern performance standards (a company stipend or equipment may be provided after successful onboarding).
• Wired headset with microphone.
• Distraction-free workspace suitable for handling confidential customer information.

Compensation & Benefits

• Base salary: CAD $45,000 – $55,000 per year (approximately $22–$26 per hour), commensurate with experience.
• Performance bonus: Quarterly CSAT and productivity bonus of up to CAD $2,500 annually.
• Paid time off, statutory holidays, and paid sick leave in line with provincial employment standards.
• Health and dental benefits allowance for full-time employees after 90 days.
• Home-office equipment stipend and monthly internet allowance.
• Paid training and ongoing professional development.
• Employee discounts on RV rentals, parts, and service.

About the Role

We’re seeking motivated and dedicated individuals to join us as remote customer service representatives. Whether you’re a student, recent graduate, undergraduate, professional, or industry expert, this is an excellent opportunity to develop your skills and contribute to a dynamic, global team.

As a Customer Service Representative, you will utilize your communication, problem-solving, and research skills to provide exceptional support to our clients. You’ll help resolve inquiries, assist with account management, and ensure customer satisfaction all from the comfort of your home.

What You’ll Do:

Engage with customers via phone, email, or chat to address their questions and concerns.

Use your research skills to find solutions quickly and accurately.

Collaborate with team members and supervisors to improve service quality.

Stay informed about our products and services to provide up-to-date assistance.

Participate in team meetings and training sessions to enhance your skills.

What We Value:

Strong communication skills with a customer-first mindset.

A proactive, organized approach to handling multiple inquiries.

Willingness to learn and adapt in a fast-paced environment.

Ability to work independently while contributing to a collaborative team.

Enthusiasm for personal growth and professional development.

Onboarding and Growth Path:

Within 1 month, you will:

Complete our onboarding program to understand our company, values, and customer service protocols.

Learn our tools, systems, and best practices for delivering excellent support.

Begin handling customer inquiries with guidance from your team.

Within 3 months, you will:

Handle customer interactions independently with confidence.

Contribute to process improvements and team goals.

Receive ongoing coaching and feedback to refine your skills.

Within 6 months, you will:

Progress to a more advanced Customer Service Representative role.

Mentor new team members and share best practices.

Participate in or lead training sessions for peers.

Who We Are:

We are a dynamic and innovative company dedicated to delivering high-quality solutions and exceptional service to our clients. With a passionate team of professionals, we strive to create value, foster growth, and make a positive impact in our industry. Committed to integrity, collaboration, and continuous improvement, we aim to build lasting relationships and drive success for our customers and community.

Why Join Us?

Flexible remote work environment.

Opportunities for advancement and skill development.

Supportive team that values diversity and inclusion.

The chance to make an impact while building your career.

Work Environment:

This fully remote position offers flexible hours, perfect for self-motivated individuals who excel in virtual settings. We provide comprehensive training and ongoing support to help you thrive. Join us and enjoy the freedom, flexibility, and growth opportunities of a remote career designed to fit your lifestyle.

Non-Discrimination and Equal Opportunity Statement

We are an Equal Opportunity Employer and are dedicated to fostering an inclusive environment for all individuals. We celebrate diversity and do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, or any other protected characteristic under applicable law. All qualified applicants will receive consideration for employment without regard to these factors.

Position Overview:

Are you a friendly, motivated individual looking for a flexible, rewarding opportunity to work from home? We’re seeking dedicated Customer Service Representative / Receptionist to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.

In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, no matter your background. This isn’t just a job, it’s an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.

Responsibilities: (All Levels)

Respond promptly and professionally to customer inquiries via phone, email, or chat

Troubleshoot and resolve technical issues, guiding customers through solutions

Maintain accurate records of customer interactions and issue resolutions

Assist customers with account management, billing, and product questions

Support team members with remote administrative tasks as needed

Follow confidentiality and security protocols to protect sensitive information

Qualifications: (No Experience)  

High school diploma or equivalent

Excellent communication and interpersonal skills

Strong problem-solving abilities

Tech-savvy with a willingness to learn new software

Reliable, self-motivated, and capable of managing time effectively

For Expert Candidates:  

Develop and optimize customer support workflows for efficiency

Analyze customer feedback to identify trends and improve service quality

Mentor and train new team members remotely

Coordinate with other departments to resolve complex issues

Assist in implementing remote work tools and best practices

Entry-Level: (2+ Years of Relevant Experience)  

2+ years of experience in remote customer support or receptionist roles

Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk)

Strong organizational skills and ability to multitask

Ability to work independently and handle challenging customer situations

Adaptable and quick learner

Benefits and Perks:

Health Insurance

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Flexible Work Arrangements

Paid Parental Leave

Professional Development & Certification Opportunities

Life and Disability Insurance

Employee Assistance Programs (EAPs)

Wellness Programs

Performance Bonuses & Incentives

Employee Discounts & Perks

An Inclusive, Safe, and Supportive Work Environment

Work Environment:

A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.

1. Identify and generate potential corporate leads through various online and offline channels.
2. Research target companies and key decision-makers to create qualified prospect lists.
3. Reach out to prospective clients through calls, emails, LinkedIn, and other communication channels.
4. Schedule meetings and appointments for the sales team with potential clients.
5. Follow up with prospects to nurture relationships and convert leads into business opportunities.
6. Work closely with the sales and marketing teams to achieve lead generation targets.
7. Track and report lead generation activities, conversions, and performance metrics.
8. Build and maintain a strong pipeline of prospective corporate clients.
9. Ensure timely and professional communication with all prospects and clients.

Requirements

1. Excellent communication and interpersonal skills.
2. Strong negotiation and relationship-building abilities.
3. Ability to work in a target-driven environment.
4. Strong research and lead qualification skills.
5. Prior experience in lead generation, telecalling, or business development is preferred.

Key Responsibilities

Warehouse Operations

• Supervise daily warehouse operations, including receiving, storage, dispatch, billing coordination, documentation, and logistics activities.
• Ensure timely and accurate movement of goods within the warehouse.
• Monitor loading and unloading activities and ensure proper handling of materials.
• Maintain efficient space utilization and proper product storage practices.
• Ensure adherence to standard operating procedures and company policies.

Team Management

• Lead and guide warehouse staff to achieve operational targets.
• Allocate duties and monitor employee performance.
• Conduct daily toolbox meetings and communicate operational priorities.
• Ensure employees maintain workplace discipline, grooming, and hygiene standards.
• Motivate team members and promote a collaborative work environment.

Inventory Management

• Ensure stock accuracy through daily, monthly, and annual stock verification.
• Monitor inventory movements and support stock reconciliation activities.
• Investigate and report inventory discrepancies.
• Ensure proper storage and handling to prevent product damage.

Safety & Compliance

• Ensure compliance with safety standards and company guidelines.
• Support safety audits and implement corrective actions when required.
• Promote a safe and secure working environment.
• Maintain warehouse cleanliness and housekeeping standards.

Reporting & Documentation

• Prepare and submit daily operational reports.
• Maintain accurate warehouse records and documentation.
• Track billing status and coordinate with relevant departments.
• Escalate operational issues and provide timely updates to management.

Customer & Process Management

• Address operational issues promptly to ensure uninterrupted service.
• Coordinate with internal teams to ensure smooth warehouse functioning.
• Support continuous improvement initiatives and cost-control measures.

Required Skills & Competencies

• Team Leadership and People Management
• Warehouse Operations Management
• Inventory Control and Stock Management
• Time Management and Planning Skills
• Problem-Solving and Decision-Making
• Good Communication and Interpersonal Skills
• Computer Proficiency (MS Office/ERP Systems)
• Ability to Handle Operational Challenges

Qualification & Experience

• Any Graduate.
• 2–5 years of experience in Warehouse, Logistics, Supply Chain, or Inventory Operations.
• Prior experience in a supervisory or team lead role will be preferred.

Key Attributes

• Strong ownership and accountability.
• Ability to work under pressure and meet deadlines.
• Result-oriented and proactive approach.
• Good organizational and coordination skills.

Job Description

Senior Manager / AGM – Engineering Lead (BESS)

Location: Bangalore

Experience: 12+ Years

Qualification: Bachelor's/Master's in Electrical Engineering

Key Responsibilities:

• Lead the engineering team for BESS, Solar, and Wind EPC projects.
• Manage engineering activities related to Power Evacuation Systems, including Switchyards, GSS Upgradation, Transmission Lines, Communication Systems, and AC/DC Electrical Systems.
• Provide technical leadership and coordinate with outsourced engineering (OE) teams for project execution.
• Deliver technical inputs for tendering and future bidding activities.
• Coordinate with clients to ensure timely engineering deliverables and project milestones.
• Ensure engineering designs comply with applicable grid codes and project requirements.
• Support EPC project execution by collaborating with cross-functional teams and resolving technical issues.

Required Technical Skills:

• Strong expertise in Power Evacuation Systems and Grid Integration.
• Hands-on experience in Switchyard, GSS, Transmission Line, Communication Systems, and AC/DC Electrical Systems.
• Experience in engineering leadership and managing technical teams.
• Strong knowledge of EPC project engineering and execution.
• Experience in client coordination and tender engineering.

Mandatory Regulatory Exposure:

• Working knowledge of CTUIL, CEA, MSETCL, MSEDCL, KPTCL, or TNEB regulations is mandatory.
• Exposure to additional state or central grid regulations will be an added advantage.

Job Title: HVAC & Thermal Lead Engineer – BESS Cooling Systems

Location: Bangalore

Experience: 5–8 Years

Qualification: Bachelor's Degree in Mechanical Engineering (Master's in Thermal Engineering/HVAC preferred)

Job Description:

We are looking for an experienced HVAC & Thermal Lead Engineer to lead the design, development, and optimization of thermal management systems for Battery Energy Storage Systems (BESS). The candidate will be responsible for HVAC and cooling system design, thermal analysis, product validation, and coordination with cross-functional engineering teams to deliver reliable and efficient cooling solutions.

Key Responsibilities:

• Design and develop HVAC and thermal management systems for BESS containers and battery enclosures.
• Perform heat load calculations, cooling system sizing, airflow management, and thermal performance optimization.
• Lead the design and validation of air-cooled and liquid-cooled battery thermal management systems.
• Review thermal analysis reports, CFD simulations, and engineering documentation.
• Design coolant circuits, piping layouts, and support pressure testing and reliability improvements.
• Coordinate with Electrical, BMS, PCS, EMS, Mechanical, and Manufacturing teams.
• Support product qualification, FAT, commissioning, troubleshooting, and root cause analysis.
• Ensure compliance with ASHRAE, NFPA, IEC, UL, and other applicable industry standards.
• Mentor junior engineers and support new product development initiatives.

Key Skills:

• HVAC System Design
• Thermal Management
• Heat Load Calculations
• Thermodynamics & Heat Transfer
• Airflow Management
• Liquid Cooling Systems
• CFD & Thermal Simulation (Ansys, Icepak, 6Sigma)
• AutoCAD & Creo
• BESS Cooling Systems
• ASHRAE, NFPA, IEC & UL Standards
• Cross-functional Team Coordination

Preferred Experience:

• Battery Energy Storage Systems (BESS)
• Data Center Cooling Systems
• Precision Air Conditioning (PAC/CRAC)
• Electrical Room & UPS Cooling
• Industrial HVAC Applications
• Renewable Energy Projects
• Liquid Cooling Systems

Job Tittle- Community Head

Experience: 6+ Years

Employment Type: Full-Time

Department: Community & Partnerships

Role Type: Leadership / Individual Contributor + Team Management

Job Summary

We are looking for an experienced and dynamic Community Head to lead and scale program-based communities, drive member engagement, manage events, build corporate partnerships, and create revenue opportunities.

The ideal candidate should have strong experience in Community Management, Event Management, Corporate Partnerships, Sponsorships, Content Strategy, Revenue Generation, CRM, and Team Leadership. The candidate will be responsible for building vibrant communities and converting community engagement into business growth and social impact.

Key Responsibilities

• Lead and manage multiple program-based communities and drive active member engagement.
• Develop and execute community engagement strategies, campaigns, contests, challenges, and interactive activities.
• Plan and manage virtual and offline events, workshops, sessions, and community programs.
• Create innovative event formats and experiences for corporate clients and partners.
• Identify and develop revenue opportunities through paid events, premium content, partnerships, and community initiatives.
• Build and manage corporate sponsorships, CSR partnerships, and philanthropic collaborations.
• Develop event proposals and manage end-to-end execution for corporate clients.
• Build and maintain strong relationships with community members, corporate partners, sponsors, volunteers, and other stakeholders.
• Recruit, manage, train, and motivate volunteers for community initiatives and events.
• Oversee blogs, newsletters, social media content, and in-app community communication.
• Work closely with technology teams to manage content delivery across apps, websites, CRM systems, and community platforms.
• Use CRM tools, community platforms, dashboards, and analytics to monitor engagement and community performance.
• Analyze community data and engagement metrics to identify trends and improve retention, participation, and growth.
• Define and track community KPIs, engagement metrics, revenue targets, and event performance.
• Lead and mentor a team of 4–5 members, including Community Managers, Event Coordinators, and Content Creators.
• Manage multiple projects, timelines, stakeholders, and community initiatives simultaneously.

Required Skills & Experience

• 6+ years of experience in Community Management, Event Management, Partnerships, Program Management, or a related field.
• Proven experience in building, managing, and scaling communities.
• Strong experience in event planning and execution.
• Experience in corporate partnerships, sponsorship generation, CSR, or business development.
• Demonstrated ability to identify and drive revenue opportunities.
• Strong knowledge of community engagement and content strategies.
• Experience working with CRM tools, community platforms, dashboards, and analytics.
• Excellent written and verbal communication skills.
• Strong stakeholder management and relationship-building abilities.
• Strong leadership, creative thinking, and problem-solving skills.
• Experience managing and mentoring a team.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• High energy, self-motivated, and passionate about building impactful communities.

Job Tittle: Maintenance Lead – PLC, Automation & Robotics

Location: Bangalore

Industry: BESS / EV / Lithium-ion Battery / Automated Manufacturing

Experience: 12+ Years

Qualification: B.E./B.Tech. in Electrical / Electronics / Instrumentation / Mechatronics

Role Overview

We are looking for an experienced Maintenance Lead – PLC, Automation & Robotics to lead automation engineering, maintenance, troubleshooting, commissioning, and optimization of highly automated BESS assembly and manufacturing lines.

The ideal candidate should have strong hands-on expertise in PLC programming, industrial robotics, servo and motion systems, industrial communication networks, laser welding, pneumatics, MES, HMI, and production automation.

Key Responsibilities

• Lead PLC programming, troubleshooting, logic optimization, commissioning, and maintenance using Keyence KV8000, Siemens TIA Portal, Mitsubishi GX Works 2/3, and Omron Sysmac Studio.
• Manage PLC-HMI communication, data logging, machine integration, and production monitoring systems.
• Handle FAT/SAT, machine commissioning, validation, and automation system integration.
• Configure, tune, and troubleshoot servo drives and motion-control systems, including Inovance and other precision motion platforms.
• Lead operation, programming, path teaching, commissioning, and maintenance of KUKA, Yamaha, and FANUC robots.
• Troubleshoot robotic controllers, servo systems, mechanical issues, communication failures, and programming-related problems.
• Optimize robotic cycle time and overall equipment performance.
• Manage and troubleshoot industrial communication networks including EtherCAT, PROFINET, CC-Link, and EtherNet/IP.
• Maintain and troubleshoot distributed I/O systems including Beckhoff, SMC, Elco, and other automation platforms.
• Lead preventive and breakdown maintenance of laser welding systems, including IPG Photonics, Max Photonics, and Carman Haas welding heads/optics.
• Ensure proper alignment, maintenance, and performance of laser and optical systems used in BESS manufacturing.
• Manage SMC and Airtac pneumatic systems, including cylinders, solenoid valves, FRLs, manifolds, and vacuum systems.
• Optimize pneumatic and vacuum systems to improve equipment reliability and reduce compressed-air consumption.
• Drive improvements in OEE, equipment availability, cycle time, MTBF, and MTTR while reducing recurring breakdowns.
• Plan manpower deployment for breakdown maintenance, preventive maintenance, commissioning, and improvement activities.
• Lead Root Cause Analysis (RCA), CAPA, and continuous improvement initiatives for chronic automation and equipment failures.
• Manage critical automation spares, inventory, AMC/service requirements, and vendor relationships.

Candidate Profile

• 12+ years of experience in automated manufacturing environments.
• Strong hands-on experience in PLC, robotics, automation maintenance, and troubleshooting.
• Experience in BESS, EV, lithium-ion battery manufacturing, or other highly automated production environments will be preferred.
• Strong understanding of preventive and breakdown maintenance, RCA, CAPA, OEE, MTBF, and MTTR.
• Ability to lead maintenance teams and coordinate effectively with production, engineering, OEMs, and external vendors.
• Strong problem-solving and troubleshooting skills with a hands-on approach

Work Location:

Preferred: Gurgaon or Noida (Candidates currently residing will be given priority.)

Secondary Locations: Pune and Mumbai candidates may also be considered based on project requirements.

Position 1 – DevOps Engineer (Docker & Kubernetes)

Experience: 6+ Years

Candidate Profile: We are looking for engineers who have hands-on experience building and maintaining modern CI/CD pipelines, deploying containerized applications into Kubernetes environments, automating infrastructure, troubleshooting production issues, and supporting cloud-native applications.

Salary: 12-15 LPA (FTE with AIWEBIT)

Primary Technology Stack

• Kubernetes (Hands-on deployment and troubleshooting)
• Docker & Containerization
• Jenkins / GitHub Actions
• CI/CD Pipeline Implementation
• Infrastructure as Code (Terraform, CloudFormation, ARM, Bicep, Ansible, etc.)
• AWS or Azure
• Git / GitHub

Good to Have

• Linux Administration
• Apigee or API Management Platforms
• NodeJS & Angular Build Pipelines
• .NET / .NET Core Deployments
• Incident & Change Management Tools

Position 2 – DevOps Engineer (Classic Legacy)

Experience: 6+ Years

Candidate Profile: This role is focused on enterprise Windows-based deployment environments. Candidates should have strong experience supporting .NET application deployments, IIS, TFS Release Manager, PowerShell automation, build and release pipelines, and production support.

Salary: 12-15 LPA (FTE with AIWEBIT)

Primary Technology Stack

• TFS / Azure DevOps Server
• Jenkins
• PowerShell Scripting
• MSBuild
• IIS Administration
• .NET / .NET Core Deployments
• Angular / NodeJS Builds
• NPM
• Configuration Transformations (MSDeploy, JSON Transform, XPath)
• Infrastructure as Code

Good to Have

• SonarQube
• BlackDuck
• OWASP ZAP
• Windows Server Administration
• Apache / Tomcat
• F5 Load Balancer
• AWS
• Linux Exposure

Job Title: Finance Head — Airlines

Experience 10+ years (6+ years in finance leadership)

Role Overview

The Finance Head for Airlines is a critical strategic finance leadership role responsible for managing the

complete financial operations of the airline business vertical within Etrav Tech Ltd. This position

oversees all aspects of airline ticketing financial management including payables to airlines and Global

Distribution System (GDS) partners, receivables from travel agents, full account reconciliation across

multiple revenue streams, GST and TDS compliance, and comprehensive monthly Profit & Loss

reporting. You will manage and mentor a finance team responsible for delivering accurate, timely

financial reporting and strategic insights that drive profitability and agent satisfaction across the airline

distribution network.

Key Responsibilities

• Develop and implement comprehensive financial strategies for the airline business vertical aligned

with company growth targets and profitability objectives.

• Negotiate payment terms with airline partners and GDS providers to optimize working capital and

improve margins while maintaining strong relationships.

• Work with the Managing Director to set financial targets, forecast airline business performance,

and identify strategic growth opportunities within the airline ticketing segment.

• Build and mentor a high-performing finance team capable of managing increasing transaction

volumes, implementing automation, and maintaining accuracy at scale.

Operational

• Manage complete payables processes including invoice receipt, verification, approval workflows,

and timely payment to airlines and GDS partners while maintaining compliance.

• Oversee receivables management — ensuring accurate invoicing to travel agents, follow-up on

outstanding payments, and minimizing Days Sales Outstanding while maintaining agent

relationships.

• Execute full account reconciliation including GST reconciliation, TDS reconciliation, agent

settlement statements, and airline commission verification on a monthly basis.

• Maintain internally audited monthly Profit & Loss statements for the airline business reflecting

accurate revenue, cost of goods sold, commissions, and operating expenses.

• Implement and monitor monthly financial close procedures ensuring accuracy and timeliness

across all transaction types and agent segments.

• Coordinate with travel agents and airline partners to resolve billing

growth trajectory and significant impact on company performance.

Minimum Experience

• 10+ years of experience in finance roles, with a minimum of 6 years in a leadership or supervisory

capacity managing finance teams.

• Minimum 5 years of experience in B2B travel industry finance, airline industry finance, or similar

high-volume transaction-based financial environments.

• Demonstrated experience managing full-cycle accounting including payables, receivables,

reconciliation, and financial reporting in the travel or airline sector.

Job Title: Head of DMC Operations – B2B Holidays

Department: Operations – DMC

Location: Mumbai

Reporting To: Director

About Eagle Crest Holidays

Eagle Crest Holidays is a leading B2B destination management specialist delivering

curated FIT and group travel solutions to travel partners. With a strong focus on service

reliability, supplier excellence, and seamless on-ground execution, we enable our

partners to scale their holiday business with confidence.

Role Overview

The Head of DMC Operations will lead and own the entire operations function across

destinations, ensuring scalable, efficient, and high-quality delivery of all B2B holiday

services. This role goes beyond execution — it requires strategic leadership in process

excellence, supplier ecosystem development, team building, and service innovation.

The incumbent will be responsible for driving operational efficiency, improving partner

experience, optimizing costs, and building a future-ready operations framework to

support business growth.

Key Responsibilities

1. Strategic Leadership & Operations Ownership

• Own end-to-end DMC operations across FIT, GIT, and series departures globally.

• Define and execute the operations strategy aligned with business growth targets.

• Build scalable systems and processes to support multi-destination expansion.

• Act as the central decision-maker for all operational escalations and risk

management.

2. Team Leadership & Capability Building

• Lead, structure, and scale the operations team across geographies and

destinations.

• Hire, mentor, and develop second-line leadership (team leads, assistant

managers).

• Drive a high-performance, accountability-driven culture with clear KPIs.

• Ensure continuous training on destinations, systems, and service excellence.

3. Service Excellence & Customer Experience

• Define service standards and ensure consistent delivery across all bookings.

• Own key B2B partner experience and satisfaction metrics (CSAT, repeat

business).

• Oversee handling of high-impact escalations and critical live tour issues.

• Build proactive service recovery frameworks to enhance partner trust.

4. Supplier Strategy & Ecosystem Management

• Develop and strengthen strategic relationships with global DMC partners, hotels,

transporters, and ground handlers.

• Collaborate with contracting/product teams to optimize rates, allocations, and

availability.

• Establish supplier performance frameworks, SLAs, and quality benchmarks.

• Drive cost optimization without compromising service quality.

5. Process Excellence, Automation & SOP Governance

• Design, implement, and continuously improve SOPs across the operations

lifecycle.

• Drive automation and digitization through CRM, B2B platforms, and workflow

tools.

• Reduce manual errors, improve turnaround times, and enhance operational

efficiency.

• Standardize operations across destinations for consistency and scalability.

6. Commercial & Financial Oversight

• Partner with finance and product teams on margins, cost controls, and

profitability.

• Oversee dispute resolution related to cancellations, refunds, and supplier

claims.

• Monitor operational costs, leakages, and inefficiencies.

• Contribute to pricing strategy through operational insights.

7. Cross-Functional Collaboration

• Work closely with B2B sales to improve conversion through operational

confidence.

• Align with product and contracting teams on destination readiness and supply

gaps.

• Support business expansion into new destinations with operational feasibility

inputs.

8. MIS, Analytics & Governance

• Drive data-led decision-making through detailed MIS and dashboards.

• Monitor KPIs such as TAT, booking accuracy, issue rates, cost per booking, and

partner satisfaction.

• Identify trends, risks, and improvement opportunities proactively.

• Present periodic reviews to leadership with actionable insights.

Skills & Competencies

• Strong leadership with strategic and execution balance

• Deep understanding of global DMC operations and supplier ecosystems

• Excellent problem-solving and crisis management ability

• Commercial acumen with cost and margin awareness

• High process orientation with a focus on scalability and automation

• Strong stakeholder management across internal and external teams

Qualifications & Experience

• Graduate in Tourism, Hospitality, or related field (MBA preferred)

• 8–15 years of experience in DMC / tour operations

• Minimum 3–5 years in a leadership role managing large operations teams

• Strong experience in B2B outbound/inbound operations with Indian travel agents

• Proven track record of scaling operations and improving service metrics

What Eagle Crest Holidays Offers

• Leadership ownership of a growing DMC business

• Opportunity to build and scale multi-destination operations

• High visibility role working closely with senior leadership

• Fast-track growth into regional or business leadership roles

Job Tittle:- Plant Head - Li-ion Battery Pack Assembly 

Location: Bidadi, Bangalore, Karnataka

Experience: 15+ Years

Industry: Li-ion Battery / BESS / EV / Battery Manufacturing

About the Role

We are looking for an experienced Plant Head to lead the setup and operations of a 10 GWh Li-ion Battery Pack Assembly facility. The role will have end-to-end responsibility for plant setup, commissioning, production, quality, safety, supply chain, and people management.

Key Responsibilities

• Lead greenfield plant setup, commissioning, and production ramp-up.
• Manage large-scale Li-ion battery pack/BESS manufacturing operations.
• Drive productivity, yield, OEE, quality, cost, and delivery KPIs.
• Lead plant layout, equipment selection, automation, and manufacturing processes.
• Implement MES, automation, digital manufacturing, and traceability systems.
• Manage senior engineers, supervisors, technicians, and plant workforce.
• Ensure Li-ion battery safety, EHS, quality, and regulatory compliance.
• Coordinate with Engineering, SCM, Quality, EHS, Technology, and vendors.
• Manage critical components including cells, modules, BMS, enclosures, and raw materials.
• Build a culture of safety, operational excellence, continuous improvement, and accountability.

Candidate Profile

• 15+ years of experience in plant/manufacturing/operations leadership.
• Strong experience in Li-ion battery pack assembly, BESS, EV batteries, or related manufacturing.
• Proven experience in greenfield plant setup and commissioning.
• Experience handling large-scale manufacturing operations and teams.
• Strong knowledge of quality, EHS, automation, production planning, and supply chain.
• Excellent leadership, problem-solving, and stakeholder-management skills.