Active Listening Jobs in Gurgaon

Job Title: Customer Support Executive

Location: Gurgaon

Experience: 0–2 Years

Working Days: 5.5 day (Rotational Week-Off)

Job Summary:

We are looking for a Customer Support Executive to handle customer queries, resolve complaints, process requests, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle multiple customer interactions across different channels.

Key Responsibilities:

• Handle customer queries and provide timely resolutions.
• Respond to customer inquiries through calls, emails, chat, or other communication channels.
• Maintain a positive and professional attitude while interacting with customers.
• Understand customer requirements and provide accurate information.
• Resolve customer complaints and ensure customer satisfaction.
• Process customer requests, orders, forms, and applications.
• Maintain records of customer interactions, feedback, and complaints.
• Coordinate with internal teams for issue resolution.
• Follow customer service guidelines and company policies.
• Provide a high-quality customer experience.

Required Skills & Qualifications:

• Bachelor’s degree or equivalent qualification.
• 0–2 years of experience in customer support/customer service.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening skills.
• Ability to handle customer complaints calmly and professionally.
• Customer-focused attitude with good interpersonal skills.
• Basic knowledge of CRM tools and customer support processes.
• Ability to manage multiple tasks and prioritize work effectively.

Work Location:

Preferred: Gurgaon or Noida (Candidates currently residing will be given priority.)

Secondary Locations: Pune and Mumbai candidates may also be considered based on project requirements.

Position 1 – DevOps Engineer (Docker & Kubernetes)

Experience: 6+ Years

Candidate Profile: We are looking for engineers who have hands-on experience building and maintaining modern CI/CD pipelines, deploying containerized applications into Kubernetes environments, automating infrastructure, troubleshooting production issues, and supporting cloud-native applications.

Salary: 12-15 LPA (FTE with AIWEBIT)

Primary Technology Stack

• Kubernetes (Hands-on deployment and troubleshooting)
• Docker & Containerization
• Jenkins / GitHub Actions
• CI/CD Pipeline Implementation
• Infrastructure as Code (Terraform, CloudFormation, ARM, Bicep, Ansible, etc.)
• AWS or Azure
• Git / GitHub

Good to Have

• Linux Administration
• Apigee or API Management Platforms
• NodeJS & Angular Build Pipelines
• .NET / .NET Core Deployments
• Incident & Change Management Tools

Position 2 – DevOps Engineer (Classic Legacy)

Experience: 6+ Years

Candidate Profile: This role is focused on enterprise Windows-based deployment environments. Candidates should have strong experience supporting .NET application deployments, IIS, TFS Release Manager, PowerShell automation, build and release pipelines, and production support.

Salary: 12-15 LPA (FTE with AIWEBIT)

Primary Technology Stack

• TFS / Azure DevOps Server
• Jenkins
• PowerShell Scripting
• MSBuild
• IIS Administration
• .NET / .NET Core Deployments
• Angular / NodeJS Builds
• NPM
• Configuration Transformations (MSDeploy, JSON Transform, XPath)
• Infrastructure as Code

Good to Have

• SonarQube
• BlackDuck
• OWASP ZAP
• Windows Server Administration
• Apache / Tomcat
• F5 Load Balancer
• AWS
• Linux Exposure