Job Title: Technical Support ExecutiveLocation: AurangabadExperience Required: 6months-2 YearsEmployment Type: Full-Time Job Overview:We are a fast-growing organization specializing in IoT-based solutions for securing goods in transit. The company focuses on delivering innovative and technology-driven solutions across industries such as logistics, FMCG, and government sectors. With a strong emphasis on innovation, AI-driven platforms, and a performance-driven work culture, this role offers hands-on learning and growth opportunities. Key Responsibilities:·      Handle inbound and outbound calls via IVR in a timely and professional manner·      Communicate with customers through calls, email, and WhatsApp·      Identify customer needs, address complaints, and provide appropriate solutions·      Escalate unresolved issues to relevant teams or management·      Conduct follow-ups to ensure customer issues are resolved·      Maintain accurate customer records in CRM systems·      Prepare call logs and generate reports for management Qualifications:·      Engineering degree in a relevant field Required Skills:·      Excellent verbal, written, and phone communication skills·      Basic computer proficiency and knowledge of reporting tools·      Strong documentation and reporting skills·      Understanding of electronics and technical troubleshooting Additional Requirements:·      Willingness to work in flexible shifts, including night shifts