Job Title: Director of AdmissionsLocation: BangaloreEmployment Type: Full-TimeTotal Experience: 10+ Years <h2>Job Overview</h2>We are looking for an experienced and results-driven Director of Admissions to lead and scale the complete admissions function.This is not just a sales leadership role. We are looking for a leader who can take ownership of admissions revenue, conversion, team performance, customer experience, and long-term business growth. <h2>Key Responsibilities</h2><ul><li>Lead and manage the complete Admissions function with end-to-end ownership.</li><li>Own admissions revenue, conversion rates, productivity, and overall business performance.</li><li>Manage the complete admissions funnel from lead generation and first interaction to counselling, conversion, payment, onboarding, and retention.</li><li>Build, manage, and scale high-performing admissions and counselling teams.</li><li>Develop strategies to consistently achieve and exceed revenue and admissions targets.</li><li>Analyse the complete sales and admissions funnel to identify gaps, bottlenecks, drop-offs, and opportunities for improvement.</li><li>Monitor key performance metrics including leads, connect rates, counselling performance, conversion rates, follow-ups, revenue, productivity, and retention.</li><li>Identify customer objections and decision-making patterns and develop strategies to improve conversion.</li><li>Build strong and scalable processes, SOPs, dashboards, review mechanisms, and performance frameworks.</li><li>Establish effective daily, weekly, and monthly performance review systems.</li><li>Coach and mentor Counsellors, Team Leaders, Managers, and other admissions leadership teams.</li><li>Develop future leaders and create a strong leadership pipeline within the admissions function.</li><li>Improve team communication, counselling quality, objection handling, follow-up discipline, and closing capabilities.</li><li>Manage remote and geographically distributed teams, where applicable.</li><li>Identify underperforming teams and implement structured improvement plans.</li><li>Use data, analytics, and business insights to make strategic decisions.</li><li>Work closely with Marketing, Operations, Product, Finance, and other functions to improve the overall customer journey.</li><li>Ensure effective lead management and minimize lead leakage and revenue loss.</li><li>Build a culture of accountability, ownership, learning, and high performance.</li><li>Ensure that sales and admissions practices remain ethical, customer-focused, and aligned with the company's values.</li><li>Balance aggressive business goals with customer trust, quality, and long-term brand reputation.</li></ul> <h2>Requirements</h2><ul><li>10+ years of total professional experience is required.</li><li>Proven experience in senior leadership roles within Admissions, Counselling, Inside Sales, High-Ticket Sales, EdTech, Education, Coaching, or related industries.</li><li>Strong experience managing large sales/admissions teams.</li><li>Proven track record of achieving ambitious revenue and conversion targets.</li><li>Experience managing Managers, Team Leaders, Counsellors, and large teams.</li><li>Strong understanding of the complete admissions/sales funnel.</li><li>Excellent understanding of lead management, follow-ups, objections, conversion, customer decision-making, and retention.</li><li>Experience building and implementing scalable sales/admissions processes and systems.</li><li>Strong data analysis and performance management capabilities.</li><li>Experience creating and monitoring dashboards, KPIs, targets, and performance metrics.</li><li>Strong coaching and mentoring capabilities.</li><li>Experience in managing and improving underperforming teams.</li><li>Experience managing remote or geographically distributed teams is preferred.</li><li>Excellent communication, negotiation, leadership, and stakeholder management skills.</li><li>Strong business acumen with a results-oriented approach.</li><li>Ability to take complete ownership of business outcomes.</li></ul>