<h4><strong>Job Title:</strong> Technical Support Executive</h4><h4><strong>Location: </strong>Delhi / NCR (Preferred)</h4><h4><strong>Experience Required:</strong> 6months-2 Years</h4><h4><strong>Employment Type: </strong>Full-Time</h4><h4><br /></h4><h4><strong>Job Overview</strong></h4><h4>We are a fast-growing organization specializing in IoT-based solutions for securing goods in transit. The company focuses on delivering innovative and technology-driven solutions across industries such as logistics, FMCG, and government sectors. With a strong emphasis on innovation, AI-driven platforms, and a performance-driven work culture, this role offers hands-on learning and growth opportunities.</h4><h4><br /></h4><h4><strong>Key Responsibilities</strong></h4><h4>Handle inbound and outbound calls via IVR in a timely and professional manner</h4><h4>Communicate with customers through calls, email, and WhatsApp</h4><h4>Identify customer needs, address complaints, and provide appropriate solutions</h4><h4>Escalate unresolved issues to relevant teams or management</h4><h4>Conduct follow-ups to ensure customer issues are resolved</h4><h4>Maintain accurate customer records in CRM systems</h4><h4>Prepare call logs and generate reports for management</h4><h4><br /></h4><h4><strong>Qualifications</strong></h4><h4>Engineering degree in a relevant field</h4><h4><br /></h4><h4><strong>Required Skills</strong></h4><h4>Excellent verbal, written, and phone communication skills</h4><h4>Basic computer proficiency and knowledge of reporting tools</h4><h4>Strong documentation and reporting skills</h4><h4>Understanding of electronics and technical troubleshooting</h4><h4><br /></h4><h4><strong>Additional Requirements</strong></h4><h4>Willingness to work in flexible shifts, including night shifts</h4><h4><br /></h4>