The RoleAs Senior Product Manager - MaaS, you will own the product vision and execution for SolarSquare’sMaintenance-as-a-Service business, a new vertical that extends SSE’s home-energy platform to non-SSEcustomers. This is a hands-on, end-to-end ownership role in an early-stage, high-ambiguity context,where the product charter is still being defined and the business model is still being proven.You will work closely with the MaaS business lead, engineering, design, and field operations to shapehow the product works - from the customer acquisition and onboarding flow through service delivery,scheduling, billing, and ongoing engagement. The role requires both sharp product thinking and genuinecomfort operating in an environment where the playbook doesn’t yet exist.Scope &amp; Ownership● Own the MaaS product end-to-end - from customer discovery and onboarding through servicescheduling, delivery, billing, and renewal. This is a zero-to-one charter.● Build the product capability that enables SSE to serve non-SSE solar customers reliably at scale -including customer identity and plant onboarding, eligibility and plan selection, AMC servicescheduling and visit management, billing/ payment flows, and customer-facing communication.● Own the integration between MaaS and the broader SSE platform - specifically how MaaScustomers are represented in internal SSE systems without creating bespoke systems thatfragment the platform.● Drive product discovery through close engagement with MaaS customers, field service teams,and business stakeholders.● Define success metrics, track adoption and business outcomes, and iterate post-launch with abias toward closing what doesn’t work.● Identify and address recurring inefficiencies, rework, and escalations across the MaaS customerjourney through better product and system design.● Partner with engineering and design to balance near-term delivery with foundational workrequired to scale the MaaS business reliably.What Success Requires● 4–6 years of product management experience, ideally in consumer-facing or service-deliverycontexts where the customer journey spans digital and physical touchpoints - home services,mobility, logistics, healthcare, or similar.● Proven track record of owning a product problem end-to-end - from discovery and definitionthrough execution, measurement, and iteration.● Comfort operating in early-stage, low-structure environments - able to derive problemunderstanding from direct observation, stakeholder conversations, and data rather than waitingfor documentation to exist.● Strong analytical instinct - uses data to inform prioritisation and decisions, and can reason fromfirst principles about what metrics actually reflect product and business health.● Field operator design instinct is a meaningful plus - the MaaS service delivery layer involvesground teams and non-desk users. Candidates with experience designing for field-force orservice-delivery contexts are preferred.● Understanding of subscription, renewal, and service-contract business models - how customersmake plan decisions, what drives retention, and how pricing and product interact.● Ability to work across a cross-functional team including a business owner, engineering, design,and operations - driving alignment and execution without positional authority.● Clear, structured written communication - able to translate ambiguous business problems intoprecise product requirements and make trade-offs legible to technical and non-technicalstakeholders alike