Remote Air Ticketing Executive Jobs

Roles and Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, and itinerary changes through remote communication channels.
• Manage end-to-end booking workflows, including selecting appropriate fare options, confirming passenger details, and ensuring accurate ticket data.
• Oversee booking and cancellation management processes, including refund coordination and adherence to airline and policy rules.
• Issue and manage air tickets and e-ticket documentation accurately, ensuring all segments and traveler details are correct.
• Process payments using approved payment methods, verify transaction status, and confirm successful payment before ticket issuance.
• Maintain clear records of customer interactions, bookings, payment statuses, and post-issuance support actions.
• Communicate booking confirmations, e-ticket details, and resolution updates promptly, professionally, and accurately.
• Collaborate with internal teams or travel support resources to escalate complex cases and resolve service issues efficiently.
• Ensure compliance with company procedures, airline rules, and data privacy expectations while working remotely.

Required Qualifications

• Experience in travel operations, reservations, or ticketing functions, with practical exposure to booking and e-ticket issuance processes.
• Strong customer service mindset with the ability to manage multiple inquiries and follow up with timely updates.
• Working knowledge of booking workflows, cancellation/refund procedures, and ticketing documentation requirements.
• Competence in payment processing workflows, including verifying payment confirmations and coordinating issue timelines.
• Ability to accurately capture passenger information and manage itinerary details with high attention to detail.
• Comfort working in a remote environment with reliable internet connectivity, appropriate tools, and disciplined time management.
• Clear communication skills, including the ability to explain policies, fees, and next steps in a customer-friendly manner.
• Basic proficiency with travel systems, booking platforms, email, and CRM or ticketing tools.

Key Responsibilities

• Perform accurate booking creation, modification requests, and itinerary validations prior to ticket issuance.
• Execute cancellation and refund-related tasks while maintaining correct documentation, timelines, and policy compliance.
• Issue e-tickets and share confirmation details, including passenger itineraries and necessary travel information.
• Manage payment transactions, confirm authorization/settlement status, and coordinate ticket issuance based on payment outcomes.
• Provide proactive support to customers before and after ticket issuance, addressing changes and service queries.
• Track booking status from request through completion, ensuring no cases are missed and timelines are met.
• Maintain accurate logs of interactions, reference numbers, and transaction records for auditability and customer follow-up.
• Escalate exceptions, payment discrepancies, and complex cancellation/refund scenarios to relevant internal stakeholders.
• Uphold service standards and ensure a consistent, high-quality customer experience across all remote interactions.

Roles and Responsibilities

• Own the full sales cycle from lead identification to contract close, ensuring consistent progress toward targets.
• Engage prospects through remote outreach, discovery conversations, demonstrations, and follow-ups.
• Build and maintain accurate sales activity records and pipeline details to support forecasting and performance tracking.
• Identify decision-makers, understand business needs, and align product value to customer requirements.
• Collaborate with internal teams to ensure smooth handoffs, timely responses, and an excellent customer experience.
• Negotiate commercial terms and overcome objections to drive agreement to next steps.
• Maintain a structured approach to prospecting, qualification, and closing activities while operating independently.
• Monitor key metrics such as conversion rates, deal cycle time, and pipeline coverage to improve results.

Required Qualifications

• Proven experience in selling products or services in a remote or distributed environment.
• Strong verbal and written communication skills, including the ability to tailor messaging to different stakeholders.
• Demonstrated ability to negotiate effectively and drive deals to a successful close.
• Experience using a CRM platform to manage leads, opportunities, activities, and reporting.
• Track record of meeting or exceeding sales targets, quotas, or performance objectives.
• Comfort working with sales processes, structured outreach, and disciplined follow-up schedules.
• Ability to learn product/service details quickly and communicate value clearly and credibly.
• Self-motivated and organized with the ability to manage time and priorities while working remotely.

Key Responsibilities

• Qualify inbound and outbound leads, determine fit, and progress opportunities through defined stages.
• Conduct sales calls and virtual meetings to uncover needs, present solutions, and confirm buying criteria.
• Develop and execute closing strategies, including proposal discussions, objection handling, and commitment confirmation.
• Maintain a clean, up-to-date pipeline in the CRM, including notes, next steps, and accurate forecasting fields.
• Coordinate with marketing and support teams to ensure messaging consistency and readiness for deal progression.
• Track performance against KPIs and provide regular updates on pipeline health, risks, and next actions.
• Drive continuous improvement by analyzing outcomes, refining outreach, and leveraging successful deal patterns.

Roles and Responsibilities

• Analyze business needs and translate them into actionable AI and automation opportunities across teams.
• Develop and document AI and automation strategies aligned with organizational goals, measurable outcomes, and operating constraints.
• Work with stakeholders to map end-to-end processes, identify bottlenecks, and define improvement targets.
• Support the evaluation of AI/ML use cases by assessing feasibility, expected value, data readiness, and integration impacts.
• Create clear requirements and success criteria for automation initiatives, including scope, dependencies, and delivery milestones.
• Partner with engineering, data, and operations teams to ensure solutions meet business workflows and compliance expectations.
• Contribute to solution design by documenting how models, automation logic, and business rules interact within current systems.
• Maintain and communicate project artifacts such as process maps, requirement documents, and stakeholder updates.
• Monitor progress and participate in iterative delivery by incorporating feedback and adjusting requirements as needed.
• Facilitate workshops and working sessions to gather inputs, resolve ambiguities, and drive consensus.

Required Qualifications

• Proven experience in business analysis within technology-driven environments, including automation or analytics initiatives.
• Strong understanding of AI and automation concepts, including how AI/ML systems function in real-world contexts.
• Demonstrated ability to map and document business processes (e.g., current state/future state) to support solution planning.
• Experience gathering requirements from multiple stakeholders and translating them into clear, testable deliverables.
• Ability to assess data and system readiness at a conceptual level (availability, quality considerations, integration points).
• Excellent communication skills with the ability to present complex ideas to both technical and non-technical audiences.
• Strong stakeholder management skills, including facilitation, negotiation, and expectation-setting.
• Comfort working in a remote environment with well-organized planning, documentation, and follow-through.
• Experience with project tracking, documentation, and structured problem-solving approaches.

Key Responsibilities

• Lead discovery and analysis activities for AI and automation initiatives, including process documentation and requirement definition.
• Define use case business requirements: objectives, user impact, operational workflow changes, and success metrics.
• Produce process maps and business workflow documentation to guide implementation and change management.
• Collaborate with technical teams to ensure requirements align with system capabilities, data constraints, and rollout plans.
• Support prioritization of initiatives by estimating value, effort, risk, and dependencies across stakeholders.
• Ensure that automation solutions are designed to fit into operational processes, including handoffs, exceptions, and governance.
• Document assumptions, open questions, and decision logs to maintain clarity throughout the delivery lifecycle.
• Validate outcomes by defining acceptance criteria, performance expectations, and measurement approaches.
• Continuously refine requirements based on stakeholder feedback, pilot results, and implementation learnings.

This is an exciting role of Business Development Executive where in you get to work in the Sales Function for Tax Software. Under this role, you will be responsible for new customer acquisition and deliver on revenue growth. You will be driving the business of Tax Filing application in this role. 

You will be communicating with Chartered Accountants, understand their Tax filing requirements like Income Tax, TDS, and GST and suggest the solution accordingly.  

Job Responsibilities:  

• Drive sales and meet targets by engaging with potential and existing clients via phone, email, and in-person meetings.  

• In this employment, you are required to do at least 2 client meeting in a week and ensure effective communication and relationship management  

• Consult with Product expert Team if any Query arises from Client.  

• To Convert Prospect into Customers and generate revenue and achieve the assigned Revenue Goal.  

• Provide regular sales reports and feedback to the Sales Manager.  

• To be informed about competing products and their pricing.  

• To update daily tasks, activities in CRM.  

• You will be required to be available over phone and a Laptop with an Internet connection.  

• Adhere to all company policies and procedures.  

• To ensure that employee performance will not suffer in remote work arrangements, we advise our remote employees to:  

o Choose a quiet and distraction-free working space.  

o Have Laptop and Internet Connection that’s adequate for their Job.  

o Dedicate their full attention to their job duties during working hours.  

o Adhere to break and attendance schedules agreed upon with their manager.  

o You are required to attend the Online Training of 4-5 days via remote session. 

• Visit to Jaipur Head Office for 7-10 days once in 6 months. 1st meeting would be after 25 days of the employment and before 35 Days of the employment.