<h1><strong>Job Title:</strong> Hardware &amp; Desktop Support Engineer</h1><p><strong>Department:</strong> Information Technology</p><p><strong>Location:</strong> Surat, Gujarat</p><p><strong>Employment Type:</strong> Full-Time</p><p><strong>Experience:</strong> 1–3 Years</p><h2><br /></h2><h2>Job Summary</h2><p>We are looking for a <strong>proactive Hardware &amp; Desktop Support Engineer</strong> to provide technical support for desktops, laptops, printers, IP phones, and other end-user devices.</p><p>The ideal candidate should have strong troubleshooting skills and the ability to provide efficient <strong>L1/L2 technical support</strong> in a fast-paced enterprise environment.</p><h2>Key Responsibilities</h2><ul><li>Install, configure, and troubleshoot <strong>Windows 10/11 desktops and laptops</strong>.</li><li>Provide <strong>L1/L2 technical support</strong> to end users.</li><li>Diagnose and resolve hardware-related issues.</li><li>Install and configure <strong>printers, scanners, and peripheral devices</strong>.</li><li>Install and configure operating systems, drivers, and software applications.</li><li>Configure and troubleshoot <strong>Microsoft Outlook and Microsoft Office</strong>.</li><li>Perform basic <strong>Active Directory user management</strong>.</li><li>Troubleshoot <strong>network connectivity, LAN, and Wi-Fi issues</strong>.</li><li>Support <strong>IP phones and video conferencing systems</strong>.</li><li>Perform hardware upgrades, preventive maintenance, and system health checks.</li><li>Maintain <strong>IT asset inventory and technical documentation</strong>.</li><li>Coordinate with vendors for warranty claims, repairs, and hardware replacements.</li><li>Support <strong>antivirus, endpoint security, and patch management</strong>.</li><li>Manage and resolve user tickets within defined <strong>SLA timelines</strong>.</li><li>Provide remote technical support when required.</li></ul><h2>Required Skills</h2><ul><li>Strong knowledge of <strong>Windows 10/11 installation and troubleshooting</strong>.</li><li>Good knowledge of <strong>Microsoft Office and Outlook</strong> support.</li><li>Basic understanding of <strong>Active Directory</strong>.</li><li>Basic networking knowledge, including <strong>IP, DNS, and DHCP</strong>.</li><li>Experience with <strong>printer and peripheral troubleshooting</strong>.</li><li>Hardware assembly, diagnostics, and troubleshooting skills.</li><li>Familiarity with <strong>remote support tools</strong>.</li><li>Good communication and interpersonal skills.</li><li>Strong customer service and problem-solving abilities.</li></ul><h2>Preferred Qualifications</h2><ul><li>Diploma/Bachelor's Degree in <strong>IT, Computer Science, or a related field</strong>.</li><li><strong>CompTIA A+ certification</strong> is preferred.</li><li>Microsoft certification will be an advantage.</li></ul><h2>Key Competencies</h2><ul><li>Hardware &amp; Desktop Troubleshooting</li><li>Windows Administration</li><li>L1/L2 Technical Support</li><li>Active Directory</li><li>Microsoft Office &amp; Outlook</li><li>Basic Networking</li><li>Printer &amp; Peripheral Support</li><li>IT Asset Management</li><li>Endpoint Security</li><li>Vendor Coordination</li><li>Ticket &amp; SLA Management</li></ul><h2>Ideal Candidate</h2><p>The ideal candidate should be <strong>technically strong, proactive, service-oriented, and capable of handling multiple user issues efficiently while maintaining a high level of professionalism in an enterprise environment.</strong></p>