<ol><li>Handle the complete lifecycle of attestation and apostille cases, including document verification, scrutiny, and submission.</li><li>Ensure compliance with MEA, HRD, Embassy, and state authentication guidelines, while following SOPs and turnaround timelines.</li><li>Coordinate smoothly with clients, vendors, and external authorities, including MEA, State HRD/Home Departments, and notary offices.</li><li>Provide timely case updates to clients and handle escalations related to delays or documentation issues.</li><li>Maintain accurate records of all processed cases and ensure zero-error documentation and data confidentiality.</li><li>Prepare daily, weekly, and monthly case tracking reports, monitor TAT, identify delay patterns, and suggest process improvements.</li><li>Lead and manage the team effectively, ensuring productivity, timely task completion, and achievement of business targets.</li></ol>