<h3>Roles and Responsibilities</h3><ul><li>Handle customer interactions with professionalism, patience, and empathy in a fast-paced onsite environment.</li><li>Record, track, and update customer cases using CRM tools to ensure timely follow-ups.</li><li>Collect and document feedback from customers to support continuous improvement of station experience.</li><li>Coordinate with station staff and support functions to resolve operational gaps affecting customer satisfaction.</li><li>Maintain compliance with company policies, data handling practices, and confidentiality requirements.</li></ul><h3>Key Responsibilities</h3><ul><li>Answer customer queries and guide them to the right services, platforms, and available options.</li><li>Log every interaction in the CRM, including issue type, customer details, timestamps, and next steps.</li><li>Follow up on pending cases and ensure resolution milestones are documented and communicated.</li><li>Identify recurring concerns and report patterns to relevant teams to improve service delivery.</li><li>Support day-to-day station coordination by sharing accurate updates with internal stakeholders.</li><li>Ensure customer interactions meet quality expectations, including clarity, accuracy, and respectful handling.</li><li>Adhere to escalation procedures and provide timely status updates for high-impact customer issues.</li><li>Maintain organized records and ensure customer data is handled responsibly according to policy.</li></ul>